Simply Smarter Coms for Smarter Working - cisco.com · Open Plan Office Reflexive ... For Android,...

Simply Smarter Communications™

Simply Smarter Coms for Smarter Working A MAJOR Consultancy & Systems Integration Opportunity

Philip Vanhoutte Sr VP & MD Plantronics Europe & Africa

CONFIDENTIAL • 2011 BRAND RELAUNCH •

Belgian, Brugge, Home=London

Latin-Maths, Marketing/Engineering

Married to Rose-Mie; sons: Piet 32, Jan 29

Accenture EBES Wang Nokia Fujitsu Dell WorldCom Sony-Ericsson Plantronics

Philip

Vanhoutte

Notebook user 27 years

Mobile phone 21 years

Smartphone 10 years

Headset 10 years

CONFIDENTIAL • CeBIT March 2012 •

In Memoriam – Neil Armstrong – First Plantronics on the moon user

9/9/2012 4 CONFIDENTIAL •

PRESENTATION TITLE •

8/28/2012 5 CONFIDENTIAL • PRESENTATION TITLE •

Curiosity lands on Mars …

CONFIDENTIAL • Simply Smarter MobPRO 6

Integrierte Intelligenz Intuitives Design Premium-Audiotechnologie

Unsere Säulen der Innovation

21st CENTURY WORK NOTEBOOK, SMARTPHONE, TABLET, WIRELESS BROADBAND, HEADSET

CONFIDENTIAL • EVOLVE 2.0 •

90% of Enterprise Employees Work Off-site

46%

27%

17%

10%

of Enterprise Employees

work off site some of the time none

More than

half their time

Quarter to half

of their time

Quarter of their

time or less

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

NO LONGER TOGETHER !

25/10/2012 8


We’re Conferencing More Than Ever

SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”

25/10/2012 9

CONFIDENTIAL • 2011 WORLDWIDE SALES MEETING •

ONLY 23% gave full attention

27% were doing ‘other work’

25% checked or wrote emails

13% surfed the internet

13% daydreamed

8% were NOT fully dressed

Virtual Collaboration = Partial Attention Disorder ?

25/10/2012 10


Why is UCC Adoption slow ?


Behind the average adoption: Stark Contrasts

Techno-Push FAILED Business-Pull SUCCEEDED

http://images.search.yahoo.com/images/view;_ylt=A0PDoTApO65OhykAnyqJzbkF;_ylu=X3oDMTBlMTQ4cGxyBHNlYwNzcgRzbGsDaW1n?back=http://images.search.yahoo.com/search/images?p=business+pull&n=30&ei=utf-8&b=1&tab=organic&ri=18&w=401&h=283&imgurl=us.123rf.com/400wm/400/400/pemotret/pemotret0902/pemotret090200004/4292644-young-male-businessman-struggle-to-pull-a-rope-concept-for-business-competition.jpg&rurl=http://www.123rf.com/photo_4292644_young-male-businessman-struggle-to-pull-a-rope-concept-for-business-competition.html&size=18+KB&name=...+businessman+struggle+to+pull+a+rope.+concept+for+business+competition&p=business+pull&oid=a22f8929bc652398e275cbc52eead14d&fr2=&fr=&tt=...+businessman+struggle+to+pull+a+rope.+concept+for+business+competition&b=0&ni=30&no=18&tab=organic&ts=&sigr=13nmi8i7q&sigb=13030iagh&sigi=14u9dbeq0&.crumb=VB4iHVXosOp

Allowing Information Workers to

work Where & When

they are

Most productive

Cost-effective

And environmentally respectful

SMARTER WORKING – A NEW MANAGEMENT PHILOSOPHY

CONFIDENTIAL • Swindon 2.0 HR (People & Behaviours) •

“Bricks”

Work Topology

For Smarter WorkSpaces

“Bytes”

Unified Communication & Collaboration

“Behaviour”

Manager & Associate Virtual Interaction Skills

Foundations of a Simply Smarter Work Implementation

25/10/2012 14

Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.

CONFIDENTIAL • PRESENTATION TITLE •

Welcome the world of Space and Acoustics


PRODUCTIVE INFORMATION WORK BEHAVIOURS

Deliberation &

Contemplation Secluded

not Office Immersion

Open Plan Office

Reflexive

Thinking

Busy/Public Areas Refuelling

Away from Office

Joining Forces

Memorable & away

from Work Zone

Birth of Idea Alone

Stimulated

Fission-Fusion

Together

17 Plantronics, Inc. Sept 2009 Plantronics Secret

Birth of an Idea

What happens

Most ideas are in our heads

They need triggering thru

Clearing the mind

Passive inspiration

Playing/exploring

Ideal Setting

Freedom

No interruptions, relaxing

Alone yet stimulated

18 Plantronics, Inc. Sept 2009 Plantronics Secret

Immersion

What happens

Transfering ‘company way’ in an office space

Thru

• being a guru

• PR

• imprinting

• Awareness

• Absorption

Ideal setting

Open Plan for public observation

‹#›

Work Topology

+50% of work better done elsewhere

‹#›

Acoustic Challenges

Simply Smarter WorkSpaces


65.2

75.0

Workplace Satisfaction Survey - Europe

25/10/2012 22

The first unified, independent, employee workplace satisfaction benchmark.

In every study of modern

offices noise is the main

bugbear

Employees waste up to

40% of their time with ITC

systems that are not well

integrated to their

knowledge tasks

Current Office Design and ITC Systems are Lacking

25/10/2012

23

Aging WorkForce


Work Space Zones for Productive Information Work

25/10/2012 24

Concentr

ate

•Focused

individual work

•Quiet, enclosed

space

•Private

Collabora

te

•Group

discussions

•Presentations

•Audio / video

conferencing

•Brainstorming

sessions

•Formal meeting

area

•Stimulating C

onte

mpla

te

• Take time out

•Comfortable

•Re-energizing Com

munic

ate

•Mixture of face-

to-face and

virtual

collaboration /

communication

•Superb acoustic

shielding

•Fixed or flexible

desk space


• Absorption – Use of specialised products to absorb the sound

• Blocking – Introduction of vertical barriers between the noise

source and listener to block sound

• Cover – The use of a computer generated random sound that

covers or masks unwanted sound.

Acoustic Shielding ABC in the Smarter Office

CONFIDENTIAL • FY12 LAUNCHES / REFRESH • 4/19/2012 26

Royal Wootton Bassett, UK, Simply Smarter Office


65.2

75.0

Post – Occupation Survey

25/10/2012 27

The first unified, independent, employee workplace satisfaction benchmark.

84


British Institute for Facilities Managers

25/10/2012 28

CONFIDENTIAL • EVOLVE 2.0 • 25/10/2012 29

CONFIDENTIAL • FY12 LAUNCHES / REFRESH • 4/19/2012 30

Koln, Germany, Simply Smarter Branch Office


CONFIDENTIAL • CeBIT March 2012 •

2/29/2012

6

Award winning reality shows – NL, Contact

Centre 2.0


“Bricks”

Work Topology


“Bytes”


“Behaviour”



25/10/2012 32



Mobile Unified Communications Essential Foundation for Smarter Working


Presence

Five Speeds 1. Get attention via Instant Message

2. Click to talk with PC

3. Invite more to audio-conference

4. add video for extra dimension

5. overdrive into TelePresence

The new Communications Gearbox

25/10/2012 34 CONFIDENTIAL • EVOLVE 2.0 •


Recent verdict – UC is unfinished symphony!

Call Quality ?

Network QoS and Audio Devices

Unified Telephony ? How to juggle desk, mobile, softphones

True Presence?

Mobile Telephony: overlooked

Painless conference calls?

Getting in and staying in

Audio Management on the PC? As simple as the old phone?

25/10/2012 35 CONFIDENTIAL • EVOLVE 2.0 •

MUC

Mobile UC


Voyager PRO UC for Smart Presence

25/10/2012 36

Next Generation

intelligent headset

For Mobile Professional

utilising Smart Sensors


Calisto 800 Series “SmartSpeaker”

25/10/2012 37

Intelligent

Speakerphone

with

Wireless Microphone

For

Home Worker

*

* P830 & 835 models


Automatically identifies

conference calls in your

calendar & recognizes the

notable details (time, phone

number, dial-in code, etc).

Connects you to your

conference call or notifies

attendees that you will join

shortly - all at the single

touch of a button

InstantMeeting allows

you to choose your

alert time.

Instant Meeting for Smart Conferencing

For Android, BlackBerry, iPhone and Outlook

http://instantmeeting.plantronics.com/home


Smart Unified Telephony

Simply Smarter Communications

SmartDeskset

Savi

SmartSet

VPRO UC

SmartSpeaker

Calisto P8xx

Smart Unified Presence

Smart Conferencing

Instant Meeting Vocalyst

Audio Device UC Toolkit

SPOKES


Getting into the UC Flow - UC Adoption Phases – with UC Toolkit

8/29/2012 40

Evangelize

Smarter Working

BRICKS BYTES BEHAVIOURS

Simply

Smarter Coms

Understand

Full Scope of the

Opportunity

Both Inside & Beyond

Organisation

Provision the

UC audio devices

Provide the right training tools and support processes

Enable employees for

First time right

UC Call

the moment of truth

Respond and tune

to growing needs

And

address technology upgrades & refreshe


Cisco and Plantronics: Designed for each other

25/10/2012 41


“Bricks”

Work Topology


“Bytes”


“Behaviour”



25/10/2012 42



Smarter Working – Changing Behaviours


People have to find new ways to engage with others remotely

25/10/2012 44

• Clarity

• Emotion

• Power

• Identity

• Context

• Rapport

• Engagement

• Group Dynamics

The Art and Science of

Virtual Interaction


Virtual Interaction is the most fundamental change

Body-less Communications

45 25/10/2012

Voice OnlyFace-to-Face Voice Only

Body Language

55%

Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.

Journal of personality and social psychology 6(1): 109-114.

Tone of Voice 38%

Message 7%

Tone of Voice 87%

Message 13%


VOICE = CRITICAL FOR DISPERSED WORKING

Tune your

Voice Power Acoustic

Intelligence

Speech Impact

Voice Intelligibility

Audio Ergonomics

Speech Impact

Voice Intelligibility

Audio Ergonomics

Noise/Wind

Reduction

HD

Voice

Intelligence

‹#›

Speech Impact thru Acoustic Intelligence

How your voice works

Lungs and cords ... keeping them fit

Pitch – Pace – Power –Pause

Beyond transmit / receive

Being understood ( intelligibility & content)

Engagement and impact (results)

Storytelling

The art of powerful conversations

Person-to-person, conference calls

‹#›

7 of 21 Charisma attributes are related to VOICE

http://www.amazon.co.uk/gp/reader/0273761587/ref=sib_dp_pt


•Real-Estate Reduction -30%

•Abenteeism -60%

•Employee & Customer Satisfaction +20%

Smarter Working – Everybody wins


Thought Leader in Smarter Working & Simply Smarter Coms

25/10/2012 50

Work Topology

Unified Coms & Collaboration

Acoustic Intelligence

Unified Telephony

SmartDeskset Savi

SmartSet VPRO UC

SmartSpeakerCalisto P8xx

Smart Presence Smart Conferencing

Leesman Survey

Audio Device UC Toolkit

E-work

WorkSnug SPOKES Speech Impact

Contact Center PRO

Office PRO

Mobile PRO

Home PRO

Gaming PRO

Instant Meeting Vocalyst

BRICKS BYTES BEHAVIOUR

Studying the international way

Neue Welt des Arbeitens – Herausforderungen auf dem Weg zum Unternehmen der nächsten Generation

Michael Bartz

Dipl.-Ing. Dipl.-Wirtsch.-Ing. Prof. International Business and Export Management

Unternehmen und ganze Industrien verändern sich

derzeit grundlegend

Wachstum

Profitabilität

Effizienz

& Effektivität

Innovation

Kunden-

zufriedenheit

Arbeitgeber-

attraktivität

Vernetzungs-

grad Demografie Mobilität Techn.

Fortschritt

Karriere

bilder

Wissens-

Ökonomie

WIE

gearbeitet wird

WO

gearbeitet wird

WANN

gearbeitet wird

MIT WELCHEN

WERKZEUGEN

gearbeitet wird

MIT WEM

gearbeitet wird

Transformation zum Unternehmen der nächsten Generation

Wertewandel

Nachhaltigkeit

Neue Welt des Arbeitens

Autor: Michael Bartz, Prof. Internat. Business and Export Management, IMC FH Krems

Unternehmen können diese Veränderungen passiv auf sich zukommen lassen

oder aktiv gestalten im Sinne unternehmensstrategischer Entwicklung.

Return on Investment – Ausgewählte Benchmarks

Österreich

Arbeitszeit +10 bis +15%

Krankenstand -20 bis -30%

MA-Fluktuation -30 bis -50%

Karenzzeiten -30 bis -40%

Recruitingkosten -20 bis -40%

Einstiegsgehälter -10 bis -20%

Gehaltsteigerungen -10 bis -30%

Facilitykosten -15 bis -30%

• Miete

• Betriebskosten

• Energie

• Reinigung

Reisekosten -20 bis -40%

Umsatzwachstum

Betriebsausfallzeiten

(Grippewelle, Eyjafjallajökull)

Profitabilität

Envisioning Workshop

Umsetzungsfortschritt/Zeit

Autor : Michael Bartz, Prof. International Business and Export Management, IMC FH Krems


Simply Smarter Coms for Smarter Working A MAJOR Consultancy & Systems Integration Opportunity

Philip Vanhoutte Sr VP & MD Plantronics Europe & Africa

Simply Smarter Coms for Smarter Working - cisco.com · Open Plan Office Reflexive ... For Android,...

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