Simplified electronic dialogue through Altinn

Director General Erik Fossum, The Brønnøysund Register Centre

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Agenda• The Altinn Concept

• Progress and results

• The next level: Altinn II

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Altinn is the Norwegian government’s portal for electronic dialogue with businesses

…but does even contain significant services for citizens

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• The Central Coordinating Register for Legal Entities

• The Register of Reporting Obligations of Enterprises

Two of the Altinn corner stones:

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The objectives of The Central Coordinating Register for Legal Entities

Business Enterprises

Reg. of Employers

VAT Register

Reg. of Foundations

Reg. of Establish-ments andEnterprises Corporate

TaxationData Register

• All entities identified by organization number

• Registering all persons with key roles in the entity

• Reducing multiple collection of the same information to seven associated registers

Register of bankruptsies

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• Reuse of data to omit double or triple reporting

• Supply metadata for electronic reporting solutions like Altinn

The objectives of The Register of Reporting Obligations of Enterprises

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FormForm

Register of Register of Reporting Reporting

Obligations of Obligations of EnterprisesEnterprises

Central Central Coordinating Coordinating Register for Register for Legal EntitiesLegal Entities

altinnNational National

Population Population RegisterRegister

The fundamental information flow

User rolesUser rolesMetadata

Metadata

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Web Services

Security solution

Admin. ofAccess rights

Web services

Biz Talk mapping

Archive database

Site Managers

Internet

External systems

Register for Legal Entities

Data definitions/metadata

Communication centre

Services workflow

Archive services

Work database

Web Portal Services

Forms design

Agencysystems

Transaction Solution ArchitectureTransaction Solution Architecture

End users

eGovagencies

Population Register

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Four security levels and PKI

…or choose security level #2 with one-off codes distributed by post or SMS messages

Log on with a Smart Card at security level #4 …

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ELMER: Framework for web-based forms

• Page layout, help functionality and interaction rules• Obliged in all public forms for enterprises• Also used for a lot of citizen forms

• Administered by Brønnøysund Register Centre (for ALL forms, not only in Altinn)

ELMER = Acronym for “Easier and more efficient reporting” (in Norwegian)

ELMER for the respondent:

–Common look and feel in public forms

–better understanding of the task

ELMER for the respondent:

–Common look and feel in public forms

–better understanding of the task

ELMER for the authorities: –better response quality

–more efficient processing

ELMER for the authorities: –better response quality

–more efficient processing

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Common look and feel

The Form areaNav

igat

ion

area In

form

atio

n

area

(Em

bedded

Help)

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The authorities shall not ask for information which they can access from other sources

Pre-completion of forms:All electronic services shall be pre-completed with basic data from the Central Coordinating Register of Legal Entities and other relevant information that the service provider already has.

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The Form which learned to listen - Questions is depending on earlier answers

The user can choose between different tracks in the form

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Context dependent help

The user can choose between different tracks in the formThe user can click on help buttons to view context dependent help texts

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From one way reporting to two-way electronic dialogue

The electronic PO box for registered post and messages from different governmental agencies to businesses

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Forms and Services in Altinn

The Catalogue of forms in Altinn is containing about 750 governmental forms and services

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Topic Maps

The Information part of Altinn uses Topic Maps to provide the user with association-based navigation and findability

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Agenda• The Altinn Concept

• Progress and results

• The next level

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Altinn Collaborators

2004 2005 2006 2007 2008 2009

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Collaborating Professional systems today

• Adonis AS• Agresso• Agro Økonomi• Akelius• Aksjeservice AS• Allinfo• Aspect4 Lønn• Aureus Altut• Aquafarmer• BAS• Cantor Controller• Cantor Harmoni Lønn• DI-Business• Duett• Easy-Regn• EDB Business Partner• Farm Control• Finale• Flexidata Sambo• Formula Lønn og Personal• Formula Økonomi• Genesis AS• HogiaLønn

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• Huldt & Lillevik Lønn og Personal System 4

• InfoADB• Jæren Regnskap Taxi AS• Landbruksdata Voss• LESSOR Payroll til

Microsoft Dynamics AX• Lexi AS• Lodo• L1 Lønn• Maestro• Mamut• Maritech Regnskap• Microsoft Navision• Midas Data AS• Multiplus• Nettlonn• Notodden Programutvikling• OCS HR• Personec Lønn• SAP• Scanvaegt• Sticos Årsoppgjør

• Sunskatt • Superior Kontroll• Total• Uni Økonomi• Visma Avendo Skatt• Visma Business Design • Visma Contracting• Visma Global• Visma Lønn• Visma Scenario Professional• Visma Rubicon• Visma Unique AS• VIVALDI Lønns- og

PersonalSystem• XLedger• Zeta

Just over 50 % of all forms are completed byan end-user system (professional software).

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Major reportings through Altinn (% of total)

100 %

100 %

80 %80 %

60 %60 %

40 %40 %

20 %20 %

Not in Altinn the first years New form – only in AltinnNew form after Altinn

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91 % of businesses in Lofoten used Altinn for their91 % of businesses in Lofoten used Altinn for theirTax-return already in 2006Tax-return already in 2006

www.altinn.no

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Conclusions

1. Administrative burdens for businesses are reduced

2. User satisfaction is very high

3. Efficiency gains in public sector

4. The number of government agencies joining the collaboration is ever increasing

5. Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc.)

6. The number of forms reported through Altinn is rapidly increasing (till now 40 mill)

7. Very many users (450 000 businesses, 2,5 mill. Citizens)

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Agenda• The Altinn Concept

• Progress and results

• The next level: Altinn II

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Why a new Altinn solution?

• To fulfil the demand from all stakeholders, new functionality is needed.

• The existing solution was not suitable to develop further• There is a need for more flexible and user- friendly solution for

existing functionality• The existing solution was not designed to cover collaboration in the

way we want• The existing solution was not build with the architectural principles

we want for “tomorrow”• We were positioned for a “vendor lock-in”

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Stage 4:Interaction with other bodies

Services requiring close collaboration with other public bodies (horizontal integration)

For example:- obtaining data from other bodies- carrying out calculations and comparisons, and- presenting the results to users.

Users will not be aware of the interaction with the other bodies. Collaboration between the bodies will usually be formalised in advance.

Service stages

Stage 1:Publication (”online brochures”)General information about the body and its services

Stage 2:Communication geared to target audience

Information and basic interactive services

Stage 3:Individualised communication

Services enabling users to enter and obtain information individualised for each user. Services linked to internal IT system in the public body (vertical integration)

ComplexityComplexity

Use

r in

form

atio

n a

nd

ben

efit

sU

ser

info

rmat

ion

an

d b

enef

its

Altinn I

Altinn II

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Altinn II: Framework for extended functionality

• Based on off-the-shelf software and public standards• Offers wide variety of standard service types:

• Version 1- Forms- Messages- Broker

• Version 2- Look-up- Transaction

• All service types implemented by the service owners• No custom development needed to implement services

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Altinn II Collaboration Services

• Presents the process to the user• Guiding the user through the various activities• Removes the need for the user to know how the

Government works• Allows the user to focus on what he wants to do…

(”I want to build a house”)…and not how to do so(”I think I need to fill out forms X, Y and Z.”)

• Collects all case materials in one location• Easy to keep track of the dialogue

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Altinn II Collaboration Services: Transition from forms to process

Process guide

Look up service

Task list

Archiveview

Relevantservices

Links

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EDAG: ”Electronic interaction with Employers”

Employer

Salary * 12/24

Employee

Reimbursements

Salary Statistics

Sick Pay

AA-registered

LTO

Current Situation

Life and Pension insurance

Other private players

Future?

Work & Welfare

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Integration

Portal/CMS tool

Work flow tool

Rules tool Forms tool

Integration

Integration

Integration

Integration

Integration tool Services catalogue tool

Development tool

Altinn Service Development

Integration

Integration

Authorization and user administration

Authentication

Altinn Access Administration

Presentation, information and navigation

Work space Service catalogue

Altinn Portal

Altinn End User Solution

Altinn Archive (part of service engine)

Archive

Altinn Signing and Encryption

Signing

Encryption

Altinn Statistics and Analysis

Statistics and analysis

SERES

Agency system

Register info

End user syst

Data Systems Public Basic Data

Municipality register

Postal code register

SERES

Nat. populationregister

Legal entitiesregister

Integration/Com

mon D

ata M

odel

Service catalogue

Work flow

Forms

Rules

Policy database

Altinn Service Engine

Subscription

Pre fill

Message

Notification

Register

User profile

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Altinn II Solution overview

Altinn Service Production Solution (SPS)

Services

Technology

Altinn Service Development Solution (SDS)

Services

Technology

• User profile• Archive• Encryption• Signing• Authorization

• Portal• Service catalog• Workflow• Forms• Rules• Policies

• Subscription• Pre-fill• Messaging• Notification• Register

• Visual Studio 2008• Infopath 2007• Sharepoint designer• Workflow designer

• Sharepoint 2007• .NET 3.5• SQL Server 2008• Win 2008

• Portal dev• Rules dev• Workflow dev• Forms dev

• Service cat.• Publishing• Migration

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Version 1 of Altinn II will be launched november 2009

Version 2 november the year after.

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Summary of our targets:

• To make Altinn the central service and transaction hub between businesses/citizens and government agencies

• To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens

• Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk

• Improvement of existing services

• Intuitive and user oriented services for businesses and citizens

• Altinn a key component in the Norwegian government IT infrastructure

• Altinn as the single point of contact (SPOC)

• All public agencies and services to be included in Altinn

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AltinnWorld class eGovernment /

State of the art eGovernment

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Thank you for your attention.