SILWAYIPHI CLEANINGAND SECURITY SERVICES

C O M PA N Y P R O F I L E

COMPANY OVERVIEWSilwayiphi Cleaning and Security Services is an acclaimed firm of security

agents with a reputation for both effective security solutions and the use

of innovative technology in the protection of life and property.

We have a portfolio of completed and on-going projects with particular emphasis on governmental security

administration. We think that your project is well suited to our strengths and aspirations. Our Board of Directors

respectfully requests that you study our proposal in detail. We are extremely interested in the project and we

very much hope that you consider Silwayiphi Cleaning and Security Services’ team as a strong candidate for

selection.

PREAMBLE

Silwayiphi Cleaning and Security Services is a 100% black owned Security Company that was established in

1998. Our unparalleled success has been a team of dynamic professionals driven by progressive thinking

and a vision of service excellence and efficiency to all our customers. Our Company aspires to be a force to

be reckoned within the Security Industry in Gauteng followed by an expansion to the remainder of South

Africa by providing service delivery that exceeds the norms and expectations of our clients, and also

contributing to the Growth and Development Strategy that results in Job Creation as a SMME. Our many

years of exposure to a broad range of Security Risks and Solutions across the wide spectrum of successfully

Serviced Customers has created a deep knowledge base which is used to create Customer Specific and

Innovative tailor made Risk Management Solutions.

ABOUT US

CORE OBJECTIVES/VALUES

EVALUATE

assessing risk profiles and the

unpacking of risk

management upfront.

INNOVATION

breakthrough from traditional

approaches to security services,

leadership and innovation

package.

INTEGRITYthe ability to ensure the data in an

accurate and unchanged

representation of the original

secure information.

COMPANY STRUCTURE

DIRECTOR MEMBER DIRECTOR MEMBER GENERAL MANAGER

Marketing, Finance and

Investment Directorate

Office and Personnel

Admin Directorate

Operational, project and site

Manager Directorate

Marketing, Finance and

Investment Department Administrator Area Manager

FUNCTIONS:

This department deals with the

marketing, finance and investment

affairs of Silwayiphi Cleaning &

Security Services c.c.

FUNCTIONS:

This department deals with the office

admin. and management affairs and

issuing of checks and invoices of

Silwayiphi Cleaning & Security

Services c.c.

FUNCTIONS:

This department deals with the management

at the site / personnel /employees where

services are rendered by Silwayiphi

Cleaning & Security Services c.c.

BOARD OF DIRECTORS

VISION

Silwayiphi Cleaning and Security Services aspires to be

a leading and reliable security company with the sole

purpose of serving and protecting and to be

recognized countrywide and offer our client a world

class service.

MISSION

Silwayiphi Cleaning and Security Services is built on

a tradition of hard work, ethical relationships,

honesty, pure authentic services, customized

solutions and the creation of new job opportunities.

TRUSTWORTHYour company embodies reliability,

integrity, worthy of trust and

principled in our execution and

stakeholder engagement.

EFFICACYwe have the power and

capacity to produce a desired

effect in our service offerings.

SECURITY GUARDING

Guarding is one of our expert field, we committed to deploy

around the clock security officer that are full trained, vetted,

uniformed and registered with PSIRA. Our staff is at the

center of our operation and we believe that the right

qualified officer with the best resources at hand will be able

to perform their duties effectively. Potential staff have to

produce the following:

• SA identity document.

• PSIRA registration certificate and card.

• All training certificates from accredited training schools

SUPERVISION

In order to comply with our clients service level

agreement, Silwayiphi Cleaning and Security Services

always appoints well trained, experienced site managers

and competent supervisors responsible for all tasks and

duties to be performed on site to meet our client’s

needs. The site managers must be fully familiar with the

terms and conditions and standard operating

procedures of each site. Our supervisors are charged

with scheduling, assigning security posts and acting as

liaisons between the company board of directors and

out clients.

DIVISION MANAGEMENT

Regular visits for the purpose of monitoring, evaluating and

assessing if the set standards are being adhered to and to

liaise with our clients. This division pays site visits to post to

ensure that security officers are on duty and properly

dressed and outfitted for the job, because security generally

works long hours, so it pays sudden day and night site visits

to ensure that our security officers are executing their duties

professionally. The maintenance of round the clock

supervision at irregular intervals is the sole responsibility of

this division activities to promote alertness. This is a 24 hour

line function responsibility from the top.

OPERATIONAL MANAGEMENT

The starting point is providing highly trained officers that are accredited with PSIRA. Daily and spontaneous

visits are made by area managers who are accountable for maintaining set standard operating procedures,

company polices as well as the clients work procedures and policies.

EXECUTIVE AND MANAGEMENT COMMITMENT

Silwayiphi Cleaning and Security Services demands

dedication from all levels of management. We ensure

a stable, qualified and highly experienced executive

and management team which forms the backbone of

our operation. Our management team is committed to

customer and employee satisfaction and is available 24

hours a day.

MANAGEMENT AND SUPERVISIONWe understand the importance of excellent supervision and have identified it as a vital part of our business model. The

company believes in two types of supervision that is:

OPERATIONAL MODELOur operational model mainly covers the following aspects:

• Scope of work within the company and at each individual site.

• Site due diligence before finalising any service level agreement with our potential client.

• Always adhere to contract terms and conditions with client confidentiality.

• Contingency plans for strike actions/ disaster and emergency management procedures

• Performance evaluation and monitoring.

• Reporting of incidents and weekly reports.

• Preparation of monthly management reports.

SERVICES OFFEREDWe offer a variety of services which are carried out by well trained, equipped and motivate armed and unarmed

Security Officers. They in turn are monitored by line managers and supervisors.

OUR SERVICES TYPICALLY INCLUDE:

• Permanent guarding services • Armed and unarmed security • Control room monitoring

• Events management security • Crisis management • Real time management system

• Training • Monitoring personnel and assets 24/7 • CCTV surveillance

• National key points • Armed reaction/response • VIP Protection, close protection services

• Retail Services • Control the flow of pedestrians • Control the flow of vehicles

• Healthcare Facilities • Residential Complexes • Corporate Buildings

• Colleges & Universities • Parking Lots • Governmental

• Bike Patrol

• Manned control room

• Mobile radio (two way radio)

• Base radio sets

• Baton

• Handcuffs

• Metal detector

• Whistles

• Torch (at night)

• Cellular phones

• Stationery

• Gun safes and key safes

• Clocking points system

SECURITY AIDSOTHER SERVICES INCLUDES

• Quality security officers.

• Mobile security patrols.

• Alarm response and key holder

• Retail security services.

• All security personnel on duty are expected to

report hourly to the central control officer using

radio communication.

• The company has implemented the clock points

system at all of our sites at the cost to the company.

GUARDING AND VIP SERVICESSilwayiphi Cleaning and Security Services have been in the security Industry for more than 21 years. During all these

years, the company has delivered a superior guarding services. The company values long term relationships with our

customers and in the process we have developed a strong understanding of the importance of continuous risk

assessment of the environment to ensure quality security outcomes.

Our security officers are fully trained, vetted and PSIRA registered and had an intensive in-house training to keep them

abreast of the latest developments in the Security Industry. We also do personal body guarding, VIP escorts and

controlled access service operations to venues.

ARMED RESPONSEWe operate a comprehensive range of reliable fleet of tactical response vehicles manned by highly trained security

officers. We also offer a variety of specialized range of keyholding, alarm response, mobile patrol and property inspection

services 24 hours per day/365 days per year providing an efficient rapid response and local management support.

All our vehicles are constantly communicating with our Control Room which is also manned 24/7. Silwayiphi Cleaning

and Security Services armed response vehicles are area based to allow us to respond rapidly to each and every call out

thus ensuring you a swift resolution to your urgent call for assistance.

EVENTS MANAGEMENTThe team at Silwayiphi Cleaning and Security Services provides high grade event safety and crowd management solutions

because when the matter is of security amidst a crown things might get out of control. We will ensure that the crowd attending

the event is secure and protected. We have considerable years of experience in providing crowd control solutions in a number

of venues including, festivals, official or private gatherings and the like; here is a snapshot of the major things we do:

• Pre-event planning • Entry validation

• Controlling Car Parks • Management of missing persons

• Controlling aggressive patrons • Taking care of fire and emergency exits

PRE-EMPLOYMENT SCREENINGThe quality we bring to your environment begins long before you see our security officers. The Board

of Directors at Silwayiphi Cleaning and Security Services have resolved to make the recruitment and

training of our personnel the key to our success; in that, we conduct hiring initiatives on a regular

basis with over 30 applicants per month, with an average of 12 new appointees. Most applicants are

unable to meet the requirements stipulated in our organisational vision and culture and objectives.

VEHICLESAll our vehicles are fitted with tracking devices and are constantly monitored for location and

compliance. The vehicles are roadworthy and clearly marked. We provide rapid response 24 hours a

day; 365 days a year. Our mobile patrol security officers secure the premises and personnel by patrolling

the property, monitoring surveillance equipment and inspecting equipment and access point.

STAFF RECRUITMENTWith regards to staff recruitment and placement a company policy places a strong emphasis on the critical employer aspect like:

Suitable relevant educational standard and experience

Appropriate age

Physical fitness

Promotional and motivational aspects

Registration with PSIRA (Private Security Industry Regulatory Authority)

Security clearances (SAPS)

Possession of Security Training Certificates

Security officer must have passed Grade 12. and be able to read, write and communicate in English and other

official languages that are commonly used in the area of operations and in their Security Officer training

they must have the training Grade E-C.

Management & Supervisors must have passed Grade 12. and be able to read, write English and understands

mathematical figures and must be computer literate and in the Security officer training they must have

the training Grade B-A.

All staff is uniformed in line with the image of our clients (if required).

All staff should undergo induction and refresher training programs.

Staff with be provided with transport and accommodations next to the sites

COIDA

UIF

PROVIDENT FUND

BASIC SALARY

ANNUAL LEAVE

EMPLOYEE BENEFITS

BENEFITS

MATERNITY LEAVE

TRAININGTraining is the center of our organization, the company has since developed the training division which is registered with the

Department of Higher Education and training, EDTP Seta, Private Security Industry Regulatory Authority (PSIRA), safety and

security Seta and all our course are NQF compliant. The course content includes a comprehensive security training that include:

• Guarding and patrolling • Basic legal aspects • Radio communication

• Occupational health & safety • Roles and functions of security • Basic fire fighting

• Written reports • Basic public relations • Supervision

• Group relations • Customer care • Basic principles of investigations

All the company staff are given the opportunity to develop their skills, knowledge and careers through continuous training,

in-service education, and on the job training at cost to the company. The staff performance is being continuously monitored and

evaluated through the company’s performance management system.

Silwayiphi Cleaning and Security Services quality management is consider a multidisciplinary team function in that it

encompasses all of the functions and activities within the company. Responsibility for quality and quality management

activities are therefore not only vested in the quality representatives but is the responsibility of everyone in the company. All

our business processes are managed, integrating customer retention and customer relations management processes, incident

investigation management and tracking process, fleet and financial management systems, resource scheduling and resource

productivity systems. The system is user friendly and creates a platform for best practice development and continuous of

service delivery. Routines liaison with clients will be established over and above every complaint or incident relating to a site is

relayed through our command Centre and captured date onto our red flag logging system. These will be immediately

disseminated to the responsible operational manager for immediate intervention. The incident will be tracked every 8 hours

throughout its full cycle and ensure that they have been escalated for the required corrective action and client

communication. The incident will only be deescalated to green flag status upon client sign-off of a satisfactory conclusion. The

incident will be tracked every 8 hours throughout its full cycle and ensure that they have been escalated for the required

corrective action and client communication.

The incident will only be deescalated to green flag status upon client sign-off of a satisfactory conclusion. All incidents or

complaints are recorded and monitored on an ongoing basis to correct and improve site security. The company regularly

conducts satisfaction survey questionnaires to determine service standards. Silwayiphi Cleaning and Security Services is not

content to be “the new broom that sweeps clean” and then deteriorates to the mundane. Our aim is forge long term, mutually

beneficial relationships with our valued clients.

QUALITY CONTROL

09

LEGAL MANDATE

Silwayiphi Cleaning and Security Services has developed a corporate identity with

versatile choice of quality uniform ranging from corporate and combat uniform that

incorporates all statutory and necessary protective ware and equipment and branded

vehicles. We are cognizant of the fact that the appearance of our security officers and

branded vehicles shall at all times be a credit to our company.

CORPORATE IDENTITY

OUR COMMITMENTWHAT MAKES US UNIQUE?• Understanding our customer’s needs and the labour market

• Relevance

• Customer driven

• Expertise

• Quality Service

• Networking and business alliances

• Constitution of RSA • COIDA

• Labour Relations Act • SARS

• Employment Equity Act • PSIRA Act

• Public Finance Management Act • Firearm Control Act

• Unemployment Insurance Fund

• Broad Based Black Economic Empowerment

• Skills Development Act

• Occupation Health and Safety Act

• Department of Higher Education and Training

09 10

COMPANY DETAILS

BUSINESS NAME:

Silwayiphi Cleaning and Security Services c.c.

Reg No: CK1998/040835/23

OWNERSHIP:

Moshibudi Dorcas Mncube (Director)

Silwayiphi Obed Mncube (Director Member)

BBBEE Level Contributor: 100%

PSIRA No: 634142

Vat No: 4610185136

UIF No: 2305611/0

COIDA No: 990000285669

Provident Fund No: 804063

PHYSICAL ADDRESS:

167 Van der Hoff Rd, Pretoria Gardens,

Pretoria, 0082

POSTAL ADDRESS:

P. O. Box 95106, Waterkloof, Pretoria, 0181

Tel No: +27 12 377 2247

Fax No: +2712 377 2382

Email: info@silwayiphi.co.za

admin@silwayiphi.co.za

Website: www.silwayiphi.co.za

COMPANYDETAILS