Signposting
7
Signpost ing
description
UoL Mentoring training, by Elizabeth Cornish
Transcript of Signposting
Signposting
What is Signposting?
It is a way of pointing someone in the right direction.
Signposting is a way of drawing attention to a particular issue, topic or service.
How do you signpost?
Let your group know about important services at one of your group meetings. You can also give them a Making Connections leaflet for them to take away.
Let your group know about your positive experiences with services-how could using these services sooner helped you? ( Please remember that not everyone's experiences are the same -even if a service did not help you, it could help someone else).
Show your group different services on a campus tour.
If someone has a specific problem which
you know a certain service deals with,
mention it to them and explain how it can
help.
Make a ‘quick facts’ sheet for your group so they know what each service does and where they
need to go if they need help.
What should you avoid doing?
If a student requests total confidentiality (i.e. they don’t
want you to tell anyone) you can’t give it because you cannot predict what they will tell you. If a student wants this level of confidentiality
you should direct them to the correct service.
It is not your job to solve students problems. If someone has a problem that you are not trained to deal with you should direct them to the correct service. Don’t try to handle it yourself!
When should you signpost?
If you notice a student is in need of help or advice.
When a student asks you for help
with a problem you are not trained to
deal with.
At the beginning of the programme to
make students aware of particular
services.
Service What do they do? Location Contact DetailsStudent Welfare Provide financial advice, advice with accommodation
issues, support for international students, care leavers, students with personal issues.
1st Floor Percy Gee Building T: 0116 223 1185E: [email protected]: www.le.ac.uk/welfare
Careers Service Support and facilitate students academic, personal and career development.
2nd Floor David Wilson Library
T: 0116 252 2004E: [email protected]: www.le.ac.uk/careers
Students’ Union Provide a number of ways for students to get involved in University life, and support/lobby for student issues.
Percy Gee Building T: 0116 223 1124E: [email protected]: www.leicesterstudent.org
Mental Health and Wellbeing
Provide one to one support to students who are managing mental health issues. Aim to lessen the impact these issues might have on students studies.
Freemen’s Common (behind the health centre)
T: 0116 252 2283E:[email protected]: www.le.ac.uk/healthandwellbeing
Healthy Living Provides support for students to help them lead a healthy life style in order to improve their wellbeing, enhance their studies, and reach their full potential.
Freemen’s Common (behind the health centre)
T: 0116 223 1268E: [email protected]: www.le.ac.uk/healthandwellbeing
Counselling Offers confidential counselling sessions on a one to one or group basis.
Freemen’s Common (behind the health centre)
T: 0116 223 1780E: [email protected]: www.le.ac.uk/healthandwellbeing
AccessAbility Centre
Provides support for students with specific learning difficulties such as dyslexia, disabilities or long term conditions.
Ground Floor David Wilson Library
T: 0116 252 5002E: [email protected]: www.le.ac.uk/accessability
Education Unit Provide impartial and confidential advice to students on topics such as changing course, how to report mitigating circumstances and academic appeals
Percy Gee Building T: 0116 223 1132E: [email protected]
Nightline Student run helpline running during term time from 8pm-8am to provide confidential emotional support on any topic the caller wishes to discuss.
T: 0116 223 1230 (8pm-8am term time)E: [email protected]
Chaplaincy Provides a safe space for students to explore spirituality in a wide sense not limited to Christian understanding.
The Gatehouse, University Road
T: 0116 285 6493E: [email protected]: www.le.ac.uk/chaplaincy
Mental Health and Wellbeing
Student Welfare Healthy Living
Counselling
Nightline
Chaplaincy
AccessAbility
Learning Development
Students’ Union
Careers
Education Unit
ELTU
Click on the buttons to find out more about each service. •What does the service do? •Who is this service aimed at? •Where is the service located? •When might you direct a student to this service?•How can this service help international students?
