signotec Signature Pad Alpha - Biometrický podpis - Home · 2017-01-05 · 4.8 PAPER GUIDE 9 5...

signotec Signature Pad Alpha

User manual

signotec GmbH

Am Gierath 20 b

40885 Ratingen, Germany

(+49-2102) 535-7510

www.signotec.com

[email protected]

Version 1.5 as of December 16, 2016

© 2000 - 2016 signotec GmbH User manual Alpha Pad of 15

CONTENTS

1 THANK YOU... 4

2 PRODUCT DESCRIPTION 4

3 CHECKING PRODUCT UPON RECEIPT 4

4 PRODUCT 5

4.1 FRONT VIEW 5 4.2 BACK VIEW 6 4.3 BOTTOM VIEW 7 4.4 POWER SUPPLY 8 4.5 USB CABLE 8 4.6 SPECIAL PEN 8 4.7 REPLACEABLE CARTRIDGES 9 4.8 PAPER GUIDE 9

5 ACCESS TO THE SERVICE MENU 10

5.1 CONNECTION TYPES 10 5.1.1 Ethernet 10 5.1.2 Operation on terminal server or remote desktop (VCOM) 11 5.1.3 USB Connection 12

5.2 ADJUSTING THE CONTRAST 12

6 SENSOR CALIBRATION 13

7 PEN AND PEN HOLDER 13

8 MOUNTING ON DESK MOUNT 14

9 GENERAL SAFETY NOTES 14

10 MAINTENANCE AND CLEANING 14

11 SUPPORT – CONTACT 15


Legal Notice

All rights reserved. This document and the components it describes are products copyrighted

by signotec GmbH based in Ratingen, Germany. Reproduction of this documentation, in part

or in whole, is subject to prior written approval from signotec GmbH. All hardware and soft-

ware names used are trade names and/or trademarks of their respective manufacturers/own-

ers. Subject to change at any time without notice. We take no responsibility for any errors

that may appear in this documentation.

Document History

Version Date Person respon-

sible

Status/note

1.0 29 November 2013 Loris Soldan Document created

1.1 28 January 2014 Arne Brandes Revisions

1.2 24 March 2014 Andreas Brock-

möller

Extended Chapter 6.1.2

1.3 26 August 2014 Andreas Brock-

möller

Added “Gateway” to Service Menu

Ethernet

1.4 29 July 2016 Peter Oellers Content reduced (Breakdown to “Gen-

eral Safety Notes” and “User Manual”)

1.5 25 August 2016 Peter Oellers Several Corrections


1 Thank you...

... for having chosen one of signotec’s products. You purchased a robust, durable and high-

tech solution that is unrivaled in this market segment. The signotec LCD Signature Pad Alpha

serves as an input device for signatures and is used to capture writing characteristics (biomet-

rics) accurately and in a high resolution as well as to display textual and graphical information

on the LCD (= Liquid Crystal Display). This LCD visualizes the signature on the pad in real

time. Furthermore, the supplied software displays the signature on the computer monitor in

real time. You can create interactive buttons and navigate through an unlimited number of

pages on the pad. Text, graphics and entire document pages in their original size are dis-

played and stored in the pad for rapid retrieval. To ensure that the content displayed remains

private, the device has been equipped with the “Privacy Viewing” technology: The contents

on the pad are difficult to see from the side, but are displayed clearly for the signer.

Before you start using the device take note of all information, warnings and precautions to en-

sure that your pad lasts for many years to come. Failure to comply with these precautions will

result in the loss of your warranty and signotec will not accept any responsibility for the repair

or replacement of the pad.

The signotec LCD Signature Pad Alpha was designed for the use in an office- or at the coun-

terenvironment and was tested in exactly these operating settings. The use of the device in

other fields of application may damage it and is undertaken entirely at the user’s own risk.

Avoid extreme temperature fluctuations. The pad is neither waterproof nor explosion-proof.

The signotec LCD Signature Pad Alpha and the supplied pen were designed for joint use. Using

these two components of the product separately will void your warranty.

2 Product description

The signotec LCD Signature Pad Alpha is an A4-sized pad “Made in Germany” produced by

signotec’s development department. With the background of decades of experience and ex-

pertise the Alpha attracts by its size as well as by the so- called EMR (Electro- Magnetic Reso-

nance) technology used to capture pen coordinates and print parameters.

With its screen size of 15.6” it is the only signature pad on the market that can display A4

documents in their original size. It is not simply a monitor extension, but a ‘genuine’ signature

pad with its known and proven product characteristics and the same free and powerful pro-

gramming interface.

The device meets the written form requirement that applies to credit agreements, for exam-

ple: The signer places the original document on the pad and signs the paper as well as the

PDF simultaneously.

3 Checking product upon receipt

Check immediately upon or after receiving the product whether all of its components have

been delivered. If any component is missing, defective or visibly damaged, please contact

signotec or the signotec dealer you bought the product from within one business day. If you

do not report a missing, defective or visibly damaged component within one business day of

receiving the product, the product will be deemed compliant and accepted. After this period of

time, it will be up to the discretion of the dealer whether missing, defective or visibly dam-

aged components will still be supplied subsequently or replaced. It is your responsibility (as

the customer) to demonstrate the non-conformity of the product upon receipt.


4 Product

4.1 Front view

a. Paper guide (user can attach one if needed)

b. LED (= Light- Emitting Diode)/control lamp

c. Pen holder

d. Pen

e. Cord

f. LCD (= Liquid Crystal Display)

a

b c

d

e

f


4.2 Back view

a. Pen holder and pen

b. Lifting aid for signature pad

c. Cord grommet

d. Pull-off aid to change cartridge of pen (more under Pt. 7)

e. Power connector

f. USB interface connector

g. Network interface connector

h. USB hub for connecting other PC peripherals (500 mA each)

i. LED (= Light- Emitting Diode)/control lamp

a c

d

e f g h

i

b


4.3 Bottom view

a. Nameplate with device name and serial number

b. VESA mounting holes (MIS-D standard, 100*100 mm)

a

b


4.4 Power supply

Included with the product is a 12V power supply unit for the signotec LCD Signature Pad Al-

pha. It is designed that large to offer additional 500 mA per port for further USB ports.

Warning! Only use the power supply unit included because other power supplies could

damage the device. The device must be connected to an easily accessible supply

socket so that in the event of a hazard the supply plug can be removed quickly.

4.5 USB cable

The USB cable connects the signature pad with the computer client.

In alternative you can use the Ethernet-Port. In this case the USB cable is not needed.

4.6 Special pen

The special pen is for controlling and signing on the signature pad. Due to the ER-Tech-

nology the pad does not respond on fingers or other objects.

http://www.warnzeichen.com/produktbilder/l/208/Warnung-vor-einer-Gefahrenstelle-nach-ISO-7010-W-001.jpg


4.7 Replaceable cartridges

The delivery contains a ballpoint and a plastic cartridge. For operating the device and

signing directly on the screen you can use the plastic cartridge. The ballpoint cartridge is

used to sign original paper documents and the digital one at the same time.

How to change the cartridge, you can read see in Pt. 7.

4.8 Paper guide


5 Access to the service menu

The signotec LCD Signature Pad Alpha can be addressed via three

types of connections. You can configure the connection type via the

service menu.

To access the service menu, disconnect the pad from the power sup-

ply. Touch the display with the pen at the top right-hand corner.

While holding the pen reconnect the pad to the power supply. During

the boot-up process the LED lights up red. After booting the LED

turns to orange and the service menu launches. Navigate accord-

ingly by using the pen supplied to do so, please use the plastic car-

tridge (for changing cartridges see chapter 7 “Pen and pen holder“).

Alternatively, the service menu can be operated via the signoSign/2

application software as well.

5.1 Connection types

The signotec LCD Signature Pad Alpha can be operated in three different modes (depending

on the purchased version with/without Ethernet option). The three modes are Ethernet,

VCOM, and USB. By default, the signotec LCD Signature Pad Alpha comes pre-configured for

the use via the WinUSB port.

5.1.1 Ethernet

If you have chosen the signotec LCD Signature Pad Alpha model

that comes with an additional Ethernet port (ST-A4E-2-UFTE100),

you can configure the operating mode of the device via the service

menu.

Once you have called up the service menu (see chapter 5 “Access

to the service menu“, select the icon ‘Ethernet’ by using the pen

supplied. Upon selection, the icon is selected on the pad and dis-

played inverted.

Icon for network mode

Within the IP configuration you can set the following values:

IP Address: The IP Address is a numerical label assigned to each device.

It has to be unique for each subnet.

Port: The port number expands the IP address. Make sure ports a not blocked by a

firewall or other security software.

Subnet Mask: The subnet mask defines a specific area within an IP network.

Gateway: With a Gateway it is possible to communicate with IP addresses outside the own

address space.


After selecting the network

mode, the cursor is placed in the

field ‘IP Address’.

You can change the IP address,

the port, the subnet mask as well

as a gateway by operating the

toolbar below using the pen.

After you have completed all settings,

you can finish your input by selecting

the ‘check mark’.

The service menu terminates thereafter

and the signotec LCD Signature Pad Al-

pha restarts with the modified settings.

5.1.2 Operation on terminal server or remote desktop (VCOM)

Signature pads with a serial interface are required for op-

erating within a Windows terminal server, remote desktop

or Citrix environment. The signotec LCD Signature Pad Al-

pha can be addressed via a virtual COM port, which is

used to simulate the serial port. For this purpose, select

the setting ‘vCOM’ in the service menu.

After selecting the virtual serial interface, you may choose

between slow (115200 Baud) and fast (2MB/s) data

transmission which has an impact on how fast pictures

will be uploaded.

The slow data rate is necessary for Citrix terminal server

environments due to architectural restrictions.







Move cursor to the right

Move cursor to the left

Down

Up

Fast data rate Slow data rate


5.1.3 USB Connection

By default, the signotec LCD Signature Pad Alpha comes pre-configured

for the use via WinUSB port. There are two different operating modes

when connected via USB:

- WinUSB

- HID

You need to install a driver to be able to use the signotec LCD Signature

Pad Alpha in a Windows environment. Please install the WinUSB driver

supplied in its latest version for your Windows operating system (32 or

64-bit) to ensure a fast data transmission (without WinUSB driver the

device operates in the slower HID mode)

The driver is available directly in the download area of the signotec website.

Important: Install the driver before connecting the pad to the PC! If the driver is not installed,

the Alpha Pad will automatically switch to the slower HID mode.

After a successful installation process, you may check if the device is listed in your device

manager. If the signotec LCD Signature Pad Alpha does not appear in the device manager,

you must repeat the driver installation.







5.2 Adjusting the contrast

The configuration of the brightness of the device is carried out via

the service menu. Tap on the desired setting (‘darker’ or

‘brighter’) by using the pen supplied.






pha restartes with the modified settings.


6 Sensor calibration

If the signature is not visible exactly under the tip of the pen, you can easily re-calibrate the

pad yourself. Disconnect the pad from the power supply. Touch the display with the pen at the

top left-hand corner. While holding the pen, reconnect the pad to the power supply. After

booting successfully, the LED switches from red to orange. Now two intersecting narrow lines

on a white background appear at the top left- hand corner of the screen.

Tap the cen-

ter of the

two inter-

secting lines

with the pen

supplied.

The same in-

tersecting

lines appear

at the bot-

tom right-

hand corner.

Also tap the

center of these

lines briefly

which com-

pletes the cali-

bration.

The pad re-

starts in-

stantly.

Alternatively, the calibration can be carried out via the signoSign/2 application software.

7 Pen and pen holder

The signotec pads are equipped with a robust and maintenance-free pen that does not require

batteries. With its realistic size it gives the user an optimal writing experience. The pen can be

attached to the pen holder.

The delivery includes a special pen with a replaceable car-

tridge. The signer places the original contract on the pad on

which the PDF is displayed as well and signs both documents

simultaneously by using the ballpoint pen cartridge. If the

paper document is not required as a result of the principle of

freedom of contract, the ballpoint pen cartridge can simply

be replaced by a plastic one. It is then possible to electroni-

cally sign full-page documents directly on the high-resolution

display.

For an easy change of the two different cartridges, a pull-off aid on the back backside of the

signature pad can be used. Place the pen cartridge into the opening and push it down until it

slightly locks into place. By pulling backwards the cartridge is pulled out of the pen. You can

then proceed by replacing the cartridge.


8 Mounting on desk mount

The signotec LCD Signature Pad Alpha

comes with VESA mounting holes (MIS-D

standard, 100*100 mm) on its bottom side.

The mounting hole pattern allows the use of

commercially available desk mounts.

The pad is equipped with press-fitted open

nuts for an easy installation. The maximum

screw-in depth of the device is 8 mm.

9 General safety notes

Please read the general safety notes carefully.

You can find them in the download section of www.signotec.com.

10 Maintenance and cleaning

Clean your pad regularly. Dust and dirt particles may stick to the glass and pen and consider-

ably wear down the glass surface. The normal wear and tear of the glass or the pen is not

covered by the warranty. The regular cleaning of the surface of the device and pen will pro-

long the product life.

To clean the device, use very mild and diluted cleaning products only. Otherwise, the device

may be damaged. Use a dry or damp soft cloth to clean the pen. Never use diluents, benzene,

alcohol or other solvents to clean the glass surface or the pen. Use an anti-static cloth or a

damp or dry soft cloth to clean the glass surface instead. Only apply gentle pressure on the

glass of the device and make sure that no moisture forms on the surface.

Damage caused by using the wrong cleaning agent and/or occurring during the cleaning pro-

cess is not covered by the warranty.

http://www.signotec.com/


11 Support – Contact

The products and solutions from signotec are designed to make our customers satisfied users.

If you should encounter an unexpected problem, you can turn to our support pages for the

necessary help and support.

If you need technical assistance, we are pleased to offer telephone support or check the problem

through our remote maintenance tool. This service is provided free of charge for customers with

a valid software maintenance contract.

Please describe the error situation in as much detail as possible, including the description of the

work process, the date of the first occurrence of the error, and any changes made to the affected

workstation/server. To correct an error, it must be reproducible. Please describe how the error

can be reproduced in detail.

In the case of a defective signature pad, use the appropriate pad repair form, which you can

find on our website.

Do you have any further problems with your products, please send your support requests to:

[email protected]

Also, take a look at our FAQ section and benefit from many useful tips and tricks.

http://en.signotec.com/support/remote-maintenance/

http://en.signotec.com/support/pad-repair/

mailto:[email protected]

http://en.signotec.com/support/faq/

signotec Signature Pad Alpha - Biometrický podpis - Home · 2017-01-05 · 4.8 PAPER GUIDE 9 5...

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