SIGNET Electronic Systems Company Brochure

One Source for All Mission CriticalTechnology Systems

Founded

1974

106 Longwater Drive, Norwell, MA 02061 • 800-444-9614 • www.signetgroup.net

Mission Statement

SIGNET’s mission is to provide our clients with innovativesolutions and superior service that enhance life safety,

security and communications.

Core Values

We highly value the four pillars of our success: our clients,our employees, our partners and our community.

ClientsWe share an unwavering vision of a common goal: to

ensure the satisfaction and success of our clients.

PartnersWe value our partners; this value is demonstrated by ourloyalty and by our commitment to conducting business

in an honorable and reputable manner.

EmployeesAs our most valuable asset, SIGNET actively invests in

the training and advancement opportunities of allemployees. We recognize that their integrity, work ethicand performance are paramount to SIGNET’s success.

CommunitySIGNET recognizes that it has a sense of corporate

responsibility to the community by donating time andmoney to worthy charities and by providing a stable

source of employment.

•SERVICE•LIF

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FETY

•IN

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•AUDIOVISUAL

Founded

1974

Service • Life Safety • Integrated Security • Communications • Healthcare Communications • Audio Visual

ServiceSIGNET provides 24/7/365 emergencyresponse for all of your critical systems.Periodic testing, maintenance, supportand deficiency tracking, many requiredby local, state and federal codes, can helpprotect people and property while keepingyou in compliance. We can customize apreventive maintenance program tailoredto meet your budget while ensuring max-imum uptime and return on investmentof your critical communication systems.

Life SafetySIGNET has been delivering fire detectionand fire prevention systems to public andprivate facilities for over 35 years. OurNICET-certified staff design, install andservice code-compliant solutions to meetyour specific needs, whether it be in health-care, education, corporate, institutional,government or judicial facilities.

Integrated SecuritySIGNET is recognized as a leader in deliv-ering the integrated solutions required tomeet today’s quickly evolving securitymarketplace. Our ability and experiencein integrating multiple systems into oneunified platform can enhance your systemfunctionality and ease of operation.

Choose SIGNET for all your mission critical technology systems.We are the largest privately held systems integrator in New England.The Power of One is not just our motto, it defines SIGNET as thedemonstrated leader in the design, installation and support of yourvoice, data and video communications systems. Our solutions areflexible, scalable and are delivered on time and within budget foryour mission-critical building system technologies.

CommunicationsSIGNET understands that a stable, depend-able communications infrastructure iscritical in today’s business world and thatthe system you choose should improvethe way you communicate with your cli-ents, employees, suppliers, vendors andsatellite offices. From telephone systems,public address and voice evacuation, ourfactory trained staff can ensure your busi-ness critical systems are fully functionaland scalable.

Healthcare CommunicationsSIGNET is the largest provider of nursecall systems in New England. We developintegrated communication solutions thateffectively impact staff productivity andtherefore, have a positive impact on levelof patient care and response. Our fast andflexible patient-to-staff and staff-to-staffcommunication revolutionizes the waypatients and staff interact.

Audio VisualSIGNET provides technology systems foryour AV and collaboration needs. Fromsystem integration to video conferencing,distance learning, classroom technologyand digital signage, our expert design teamcan enhance your multimedia experiencewith customized solutions and service topreserve your investment.

Put the POWER OF ONEto work for you.

Capabilities

MarketExpertise

Technologies


Capabilities

Pre-Planning, Consulting,and Engineering

Technology Lab

Installation

Client Training

Service and Support

Facilities and Resources

Throughout the entire lifecycle of any solution, SIGNET has the servicesand capabilities to handle projects of any size or complexity.

As the leading integration company in New England, SIGNET represents more than300 manufacturers, translating into a wide variety of products developed to meet thespecific needs of each client.

With the highest levels of training and industry certification, SIGNET engineers workdirectly with developers, architects, and consultants from the earliest stages of a projectthrough completion.

SIGNET customers have the peace of mind in knowing that their systems are deliveredfully tested and validated; we pride ourselves on meeting 100% of performancerequirements without compromise.

Upon delivery, a SIGNET project team—comprised of skilled project managers, projectengineers, electricians and technicians—ensures all installation schedules are met.

Our SIGNET Customer Service Trainers meet with clients well in advance of systemsinstallation to understand their needs and expectations. Upon installation, SIGNETprovides customized on-site training to ensure optimum systems performance.

In addition to a one-year guarantee on all systems, SIGNET assigns a customer serviceteam to each client, providing support for the life of the system. Around-the-clockCritical and Emergency Response, Remote Diagnostics, Technical Support, and CriticalComponent Stocking in addition to complete testing, maintenance and code complianceunderscore our pledge to maximum customer service and support.

With offices strategically located in Massachusetts, Maine, and Rhode Island, and morethan 65 service vehicles on the road, SIGNET has both local and regional resources toresolve issues swiftly, efficiently, and accurately.

Product Selection


Market Expertise

Corporate

Institutional

Education

Healthcare

Government

Judicial

With an eye firmly focused on clients’ needs, SIGNET designs innovativeand proven solutions for a broad base of public and private entities.

Owners and managers of office buildings across New England turn to SIGNET for thetechnology solutions that define our commitment to excellence—from new constructionto retrofitting an existing building, we are ready to respond and deliver.

Police stations, correctional facilities, public safety, and transportation venues rely onSIGNET to provide the most technologically advanced life safety, communication, andsecurity systems available.

SIGNET recognizes the unique security, budgetary, and infrastructure challenges facingeducational facilities today; as such we develop cost-efficient solutions to create thesafe environment necessary to maintain the focus on learning.

As the largest provider of nurse call systems in New England, serving more than120 hospitals, SIGNET is at the forefront in the design and delivery of solutions toreduce noise pollution, increase patient and staff satisfaction, improve work flowand develop communication systems that are cost-effective and state-of-the-art.

Preparation for and response to an emergency requires the proper equipment andresources; without it lives can be at peril. SIGNET allows federal, state, and municipalinstitutions the capability to respond and protect through use of our proprietary lifesafety, security and communications technologies.

State and federal courthouses require the most technologically advanced safety systemsto monitor and protect the public. SIGNET meets the needs of today’s heightenedsecurity requirements with its proven protection solutions.

Additionally, SIGNET is well versed in the needs of housing, non-profit, and worshipfacilities, and has extensive experience in military, retail, utility, and residentialenvironments.

Plus…


Service is Our RootsSIGNET was founded as a service organization and has been helpingprotect people and property throughout New England since 1974. As alocally, family-owned and operated business, we understand the person-alized approach required to help maintain the highest levels of uptimeand availability of your complex systems, while meeting all local codesand regulations. Additionally, SIGNET is a UL-certified service and testingcompany.

A Name You Can TrustWe understand the importance of having a trusted partner. Every SIGNETemployee holds a current security clearance certificate from the Departmentof Public Safety and many are HIPPA and Reptrax/ Vendormate certified.Our technicians arrive at your site in a clearly identified vehicle, uniformed,badged, OSHA certified, and CORI cleared.

Power of OneOur highly trained staff can service all types of fire alarm, sprinkler,security, nurse call, communication, master clock, and audio visualsystems, regardless of the size, complexity, or system manufacturer.

Preventive MaintenanceProgramsEliminate unexpected costlyrepairs and downtime by

securing a tailored maintenance programcustomized for you by our dedicated ser-vice agreement specialists. Periodic testingand maintenance, often code-required,will mitigate the risk of your investmentsand will ensure that your systems arecompliant and operating at peakperformance.

24/7/365 ResponseEmergencies don’t wait forbusiness hours. Your criticalafter-hours requests are

answered by a live operator who deliversthe needed level of response to protectyour people and property around the clock.

Monitoring ServiceWe’re on the job whenyou can’t be. Our centralstation monitoring service is

certified by both UL and Factory Mutualto provide you with the greatest level ofprotection. Professional operators aretrained to identify incoming alarms andnotify the proper authorities and individ-uals needed to respond.

Service

Find Out Why

SIGNET is your one source for all mission-critical technology systems.Contact us today at 800-444-9614 or [email protected].


Fire Alarm System ServicesOur distinguished, NICETcertified technical team isexperienced with the rigor-

ous requirements of today’s complex firealarm systems from a wide variety of man-ufacturers. From integration to acceptancetesting, inspections, troubleshooting, andpreventive maintenance, proper operationof your fire alarm system will ensureunwanted false alarms.

Fire Sprinkler SystemServicesEnsure that your systems aretrouble-free and meeting the

latest NFPA requirements. The depend-ability of your system is reliant upon theintegrity of its supporting components.Water supply degradation, fire pumpoperation, control valve closure, andoccupancy classification changes areexamples of everyday deficiencies thatare critical to proper system operation.

Security System ServicesTrust your mission-criticalsecurity strategies to no onebut SIGNET. Our skilled

team is trained at the forefront of the latesttechnology with best-in-class providers.Services include on-site and remote solu-tions to ensure uninterrupted protectionfor your CCTV, card access and intrusionsystems, giving you peace of mind.

Nurse Call System ServicesWe understand that yourpatients are your clients.Ensuring that your commu-

nication systems are meeting the rigorousstandards of patient care while being cost-effective, scalable and state-of-the-art isour highest priority. Our services includeremote diagnostics, critical componentstocking, ongoing user training, andcertification for facility personnel.

Communication SystemServicesWe don’t underestimatethe importance of your

telephone, voicemail, and public addresssystems. Whether commercial or educa-tional, these critical communication meth-ods can be the difference between yourbusiness success or the welfare of yourstudents. Whether your needs be produc-tivity or safety, from repair to parts replace-ment or system expansion, we are yourpremier service provider.

Master Clock SystemServicesIt’s about TIME. Keepingeveryone in your facility,

campus, or district on time and in sync iscritical. We are one of the few local com-panies with in-house expertise in the repairof clocks and clock systems. We are ded-icated to supporting the unique needs forschools, colleges, and healthcare facilities.

Audio Visual System ServicesFrom boardrooms to smart-classrooms, large screenpresentation systems or

complex auditorium sound systems, werecognize the magnitude of seamless per-formance events and prompt meetingtimes. Entrust these interactive tools toour professional technology experts in AVsolutions and management, holding CTS®,CTS-D®, and CTS-I® certifications.

Premise CablingWhy outsource various ele-ments of your next project?Our in-house installation

crew and RCDD, BICSI certified manage-ment team has years of experience withall facets of premise cabling from network,fiber optic, and all types of low voltagecabling and termination.

Consultative ServicesHave questions? We haveanswers. Our expert engi-neers can work with you or

directly with your developers, architects,or consultants to help assess your needsand assist with component/feature selec-tion, creating a complete, strategic imple-mentation plan.


Life Safety

SIGNET’s fire detection and alarmcapabilities set us apart as theindustry leader. We have the tech-nology and knowledge to deliverhigh-quality fire alarm and massnotification systems in a widerange of buildings, applications,and markets.

Using the strength and quality of the highlyrespected Edwards System Technology(EST) brand, we provide advanced solu-tions for customers throughout NewEngland. Plus, we complement our prod-ucts with tools and resources to supportcontractors, engineers, building owners,and local fire officials in the design, instal-lation, service, and oversight of fire alarmand mass notification systems.

SIGNET’s Engineering Department is con-tinually trained on the latest innovationsin the life safety industry. Every engineer,technician, and sales associate is NICETcertified ensuring a high level of expertisewhen it comes to design, implementation,and testing of your critical systems.

SIGNET’s Central Station MonitoringService provides 24/7/365 electronic sur-veillance for thousands of customers acrossNew England, and specializes exclusivelyon serving commercial, industrial, andinstitutional clients. This ensures the high-est level of coverage for our customers,avoiding service problems associated withmass-volume “residential service” providers.

Fire Detection and PreventionSIGNET fire detection systems aredesigned to provide the maximum in per-formance and value for any size building.Our solutions utilize technology to protectthe lives and livelihoods of our valuedclients, their personnel and property. Fromeducational institutions to office buildingsto the world’s finest hotels and museums,SIGNET’s technology consistently delivers.

Carbon Monoxide DetectionWith no smell, taste or color, dangerousamounts of carbon monoxide can accu-mulate in boilers, engines, water heaters,oil burners and solid fuel appliances as aresult of poor installation, substandardmaintenance or damage. Hazardous levelsof the toxic gas are also evident in con-struction projects where extra duty insu-lation and double glazing are incorporated.SIGNET CO detection systems are de-signed to ensure the safety of all who workor live in the buildings we service.

Mass NotificationAt SIGNET, our mass notification solutionsare designed around one simple objec-tive—evacuating a building swiftly in theevent of an emergency. Our proven voiceevacuation systems ensure that occupantsreceive clear, concise instructions whenimminent danger strikes.

ServiceAs a leading service provider in the lifesafety industry, SIGNET is distinguishedby our scope, reach, and experience.We can help you keep your facilities incompliance with applicable codes.Our scheduled testing, inspection andmaintenance services can help ensure theperformance and reliability of your lifesafety and property protection systems,including those from other majormanufacturers. And, wherever you are,we offer around-the-clock emergencycoverage, along with an extensiveinventory of replacement parts.

Our technicians bring to your facilitiesexceptional training in the completion ofall phases of Inspection, Testing andMaintenance. They also bring an all-important, up-to-date understanding ofthe local and national codes that apply toyour systems. Their goal is to keep yourequipment at peak performance, yourfacilities code-compliant.

www.reactsystemsinc.com

www.utc.com

www.keltroncorp.com

www.gamewell-fci.com

www.edwardsutcfs.com


Challenge

International Place is known throughout New Englandas a prestigious location for Class A businesses. Boasting1.8 million square feet of total office, retail space, andprominent restaurants. Chiofaro Management, one ofNew England’s most influential developers andoperators of first class commercial space, contactedSIGNET when International Place needed a plan forthe replacement of their aging Autocall fire alarmsystem, in the occupied 46-story high-rise building.The plan needed to balance the concerns of the localfire department during the transition which meantthe building would have 100% system coverage at alltimes, while minimizing any disturbance to the buildingtenants. The project also needed to bring newtechnology to the building by converting from aconventional to an addressable system withoutexcessive cost and project duration.

Solution

SIGNET provided a solution that recycled the majorityof the existing fire alarm system’s wiring infrastructure,which consisted of the initiating device wiring on eachof the floors. This allowed the devices to be replacedquickly and effectively with little disturbance to thetenants. Implementation began with the installationof the backbone for the new addressable system.Next, a cross-connect was created to establishcommunications between the old and new systems.This allowed for a seamless transition as the newsystem took over the functionality of the old system.SIGNET’s approach to this complex project includedreplacement from the top down. As a result of anextensive pre-execution plan, SIGNET was able todeliver the new system to the owner in a seamlessmanner. At no point in the project was the facilitywithout a fire alarm system. The Boston FireDepartment found SIGNET’s approach to be completeand comprehensive thus, not requiring a fire watch.SIGNET’s ability to produce an effective work planand manage its union electrical subcontractorcontributed largely to the success of this project.

International Placeneeded to bring new

technology to the buildingby converting a

conventional system toan addressable systemwithout excessive costand project duration.

ProductsSIGNET’s fire detection and alarm systemsprotect people and property in countlessbuildings and facilities throughout NewEngland. From a single building to a largecampus environment with a network ofsystems, our products protect every typeand size of operation. All of our solutionsare scalable and customizable so that younever buy more than is required to meetyour needs.

Case Study

International PlaceBoston, Massachusetts


SIGNET is recognized as a leaderin the delivery of technologysolutions that protect lives andproperty for more than 35 years.

SIGNET understands the complexities ofdata and video networks and can designsolutions to conquer every IT and securityconcern, from integration with an existingnetwork to the design and installationof a fully independent system. SIGNETreliably meets the challenge to provideworry-free security platforms that areflexible, scalable and delivered on timeand within budget.

Access ControlDependable and easy to use—there’s nobetter way to describe the card access anddoor control solutions offered by SIGNET.Our skilled design team can implementsystems to satisfy the security demandsof a wide range of facilities. And ourstrategic partners are technology leaderswho share the SIGNET commitment tobest-in-class security products andsystems.

Video SurveillanceCreating a deterrent to crime is at the coreof video surveillance. At SIGNET we takepride in delivering the real-time local andremote monitoring solutions that give ourclients peace of mind. And in the eventof unwanted entry, our technologyprovides the critical information necessaryto expedite investigations and evaluateoperational issues.

Intrusion DetectionImmediate notification of an intruder iscrucial to a security strategy. SIGNET’ssystems are designed to ensure instantresponse for the protection of people andproperty. Our expert design team fullyunderstands that safeguard needs areunique to specific buildings; as such wework to create the most cost-effectivesolutions—from the simplest to the mostsophisticated—to meet all securitychallenges while minimizing andcontrolling nuisance.

ServiceAs security platforms become moretechnologically advanced, our valuedclients can rest assured that SIGNET hasthe in-house expertise needed to maintain,update, support, troubleshoot, and repairtheir mission critical security systems andcomponents. Leveraging our ownDepartment of Public Safety and OSHACertified personnel, SIGNET offers24/7/365 security system emergencyresponse and remote system diagnosticservices to ensure the uninterruptedprotection of our clients’ key assets,personnel, and peace of mind.

Services offered include:• Off-Site System Monitoring• Remote System Diagnostics• Software Maintenance Programs• Technology Refresh Programs• Preventive Maintenance• Critical Component Stocking• Equipment Repair• Equipment Replacement• Cleaning and Adjustment

Integrated Security

®

www.genetec.com

www.hirschelectronics.com

www.dsxinc.com

www.s2sys.com

www.axis.com

www.panasonic.com

www.sony.com


ProductsAt SIGNET, our goal is to provide proventechnology for virtually every securitychallenge. We recommend solutions basedon experience, application and client bud-getary concerns. We support every systemdeployment with factory trained and cer-tified engineering and field services per-sonnel. SIGNET partners with the premierplatform and component providers in ourbusiness including:

Challenge

The administrators and security personnel of theRhode Island Judiciary desired a solution to secureand monitor the multiple courthouse facilitiesthroughout the state of Rhode Island. A courthouseis a challenging facility to secure due to the diversenature of the people requiring access to differentareas of the building and segregation of access betweenthose areas. This segregation is critical. Several of thefacilities were built under new construction contractswhile others were renovations to existing buildings.A primary goal for this client was a homogeneoussystem for all their facilities. The client also hadover 4,000 personnel with existing credentials;re-credentialing was not an option.

Solution

SIGNET met those challenges and successfullycompleted the deployment of a single access controland video surveillance security system platform at allof the Rhode Island Judiciary Facilities. The databaseof their existing credentials was successfully convertedand imported into the new access control system;providing a seamless transition from their existingsystem to the new system.

The new system provides the administrators andsecurity personnel with a robust and flexible securitysystem to control and monitor access to their facilities.The system allows the access requirements to bechanged based upon the area of the facility, time ofday or threat level. This allowed administrators tospecify areas that can be accessed using a card only,or a card swipe. As a result, photo IDs are thenelectronically presented to security for screeningpurposes. The system provides a single user interfaceto monitor access in and out of the facility along withvideo surveillance of the access points.

SIGNET continues to support the Rhode IslandJudiciary with an extensive long-term service andsupport agreement and further expansion of theirsystems.

A primary goalfor Rhode IslandJudiciary was a

homogenous systemfor all their facilities

without having tore-issue 4,000 existingpersonnel credentials.

Case Study

Rhode Island JudiciaryThroughout the State of Rhode Island


Communications

SIGNET is dedicated to providingthe utmost in stable, dependablecommunications infrastructurethat is vital in today’s businessworld.

Our products and services consistentlyimprove the way in which our clientscommunicate with customers, employees,suppliers, vendors and satellite offices.SIGNET systems are custom designedbased on the unique needs of each client.By offering ongoing maintenance, testing,and upgrades, we can guarantee optimumsystem performance for the present andthe future.

Telecommunication SystemsWhile electronic technology has changedthe way the world communicates, thetelephone continues to be the mosteffective means of contact with customersand business partners. Incorrect callrouting and disconnections are frustratingand can result in lost business. SIGNETprovides unsurpassed phone systemsdesigned to improve the way organizationscommunicate locally, nationally andglobally. From call center applications tovoicemail, from Voice over IP unifiedmessaging to call accounting systems, ourapplication specialists can design thesystem to fit any and all businessrequirements.

School Telecom/Master ClockSIGNET understands the priority commu-nication demands of schools. From hands-free intercom, one touch call-in to builtin master clock and atomic time, we havea total classroom solution on a singlesystem. IP system solutions are designedfor network simplicity and cost reduction,resulting in simplified maintenance andreduced technical training with simplifiedremote system access over the Internet,WAN or via modem.

Public Address/PagingWhether planned or unplanned, there aretimes when it’s necessary to communicateto large and widely dispersed groups withina facility or campus. SIGNET’s paging solu-tions allow for quick and effective dissemi-nation of information and instructions forthe orderly management of any event.

Premise CablingSIGNET can handle all infrastructurenetwork cabling needs including:• Voice and Data• CATV / Coaxial Cable• Telecommunications• Wireless Access Points• Voice over Internet Protocol (VoIP)• Integrated Security Cabling• Audio Visual Cabling• Building Automation Cabling• Fiber Optic Cabling & Terminations• Fiber Fusion Splicing• Underground Cabling• Overhead Cabling• Complete Testing and Certification

ServiceSIGNET understands how vital your commu-nications infrastructure is to your businessoperations and is prepared to offer outstandingclient care and support through our profes-sional, knowledgeable, and experienced Ser-vice Department. From your first contact tothe final resolution, you will be treated as avalued client and will have confidence thatyour request is being handled promptly andwith expert care. You will have peace of mindknowing that our technicians are factorytrained and certified.

Services offered include:• First-Class Client Response• Emergency Support• Vendor Product Service Escalation Available• On-site and Remote Troubleshooting and

Diagnostics• One of the Largest Fleet of Service Vehicles

in New England• Dedicated Project Managers for Coordina-

tion of Installations• Dedicated Training Staff• 24/7/365 Response• Customizable Maintenance Plans (Hard-

ware, Software, Labor)• IP Network Assessments• Free Dial Tone Review and Assessment to

Ensure Proper Utilization of Phone Service• Remote Telephone Support and Diagnosis

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www.hubbell.com


ProductsAs the world of technology constantlyevolves, your organization must partnerwith a Technology Provider that hasexperienced application specialists thatcan expertly recommend solutions froma vast array of technology choices thatbest fit your needs. SIGNET’s philosophyis to partner with world-class technologyproviders that meet these changingcommunications challenges with best-in-class solutions, and a technical supportcenter that stands behind what they sell,by training SIGNET’s applicationspecialists and technicians.

Challenge

Central Maine Medical Center (CMMC) is a 250 bedtertiary medical center located in Lewiston, Maine.CMMC is a part of the Central Maine Medical familywhich includes the Central Maine Heart and VascularInstitute, Bridgton Hospital, Rumford Hospital and multiplehospital employed physician practices located in 19communities through central, western, and coastal Maine.

CMMC was planning major additions to its campus,providing an opportunity for CMMC to reviewupgrading their NEC telecommunications infrastructurefor enhanced features, better management, and migrateto Voice over IP technology to lower the total cost ofownership, and upgrade the architecture to handle theincreased traffic that would result from the expansion.It was crucial that CMMC’s upgrade/ migration beconducted without impact to existing operations andpatient care.

Solution

SIGNET then developed a comprehensive phasedtelecommunications upgrade/migration of five existingNEC 2400 PBXs. These encompassed over 5,000extensions that were fusion networked with over 200ACD agents using Agent Anywhere technology to theUNIVERGE SV8500 Unified Communications forEnterprise (UCE) platform.

IP phones and IP softphones were being deployed, anew web-based UCE Manager tool was installed, andNEC’s Wireless MH160 handsets were provided,increasing coverage using CMMC’s WiFi network inthe new ER and laboratory to effectively connectpatients, staff and caregivers.

SIGNET’s upgrade/migration approach and theimplementation was a success in delivering the nextgeneration technology while preserving CMMC’sexisting telecommunications investment. Overall,CMMC will be able to deliver enhanced servicesexpected in the changing information healthcareenvironment while reducing the total cost of ownershipof their telecommunications infrastructure.

It was crucial thatCMMC’s upgrade/

migration beconducted withoutimpact to existing

operations andpatient care.

Case Study

Central Maine Medical CenterLewiston, Maine


HealthcareCommunications

ServiceAs nurse call, integrated wireless phones,and associated software become more tech-nologically advanced, our valued clientscan rest assured that SIGNET has thein-house expertise needed to maintain,update, support, troubleshoot, and repairtheir individually tailored solutions.Leveraging our own factory trained,Reptrax/Vendormate credentialed person-nel, SIGNET offers 24/7/365 on site emer-gency response and VPN remote systemdiagnostic services to ensure no downtime, and facility peace of mind.

Services offered include:• Remote System Diagnostics• Software Maintenance Programs• Preventive Maintenance• Critical Component Stocking• Equipment Repair• Equipment Replacement• Ongoing User Training Refresh• Hospital Personnel Technical Training

Courses/Certification

As the largest provider of nurse call systems in New England, serving120 hospitals and even more long-term care facilities from Maine toRhode Island, SIGNET engineers the solutions necessary to reducenoise pollution, improve patient and employee satisfaction, increasesafety, and shorten staff response time.

Our products and system solutions aredesigned to meet the specific needs ofeach healthcare facility with cost-effective,state-of-the-art technology and serviceprograms so vital to our healthcareindustry clients.

Nurse CallSwift, personalized response is a mustwhen it comes to patients’ needs. As aRauland partner for more than 20 years,SIGNET offers the most technologicallyadvanced and dependable equipment avail-able, including the Responder®, an inte-grated platform that combines traditionalnurse call functions with a variety ofadditional workflow and communicationstools to allow rapid response to patientsfrom anywhere within the facility.

Hospital TVsToday’s patients demand an interactiveviewing experience. HCI provides severalTV options: IPTV, and Digital TV withbuilt-in DVD player to inform, educate,and entertain patients during their hospitalstay. SIGNET provides a single sourceoffering that brings hospital TVs and nursecall together.

Duplex IntercomThere are times when a voice message mustbe delivered across an entire department.The Stentofon® duplex intercom systems,available through SIGNET, produce thevoice required to get the word out in ORdepartments, labs, and radiology areas.

Wireless GPS Clock SystemsSIGNET’s complete offering of GPSsynchronized timekeeping solutionsmakes it easier for your staff membersto do what they do best—provide aroundthe clock care to patients. When everyclock throughout your facility is synchro-nized, workflow, efficiency, documenta-tion, and patient care improves.

Wireless TelephonyDoctors, caregivers, and technicians stayconnected using SIGNET wireless phonesolutions. Calls are routed from nurse callinstantly to the appropriate caregiver throughwireless phones that maintain patient con-fidentiality and promote a quieter environ-ment. Additionally, mobile alerts and prioritymessaging are displayed and prioritized inorder of criticality. Optional integrationswith medical monitoring equipment makethis platform an important life safety com-munications system. SIGNET has moreexperience deploying integrated wirelesstelephony than any other in New England.

www.ascom.us

www.hci-tv.com

www.stentofon.com

www.spectralink.com

www.primex-wireless.com

www.rauland.com


ProductsAt SIGNET, we endeavor to be the mostknowledgeable technology partnerpossible, and we recommend solutionsbased on experience, application and clientbudgetary concerns. In order to succeedin our goal of having a proven technologyfor virtually every challenge, SIGNETpartners with the premier platform andsolution providers in our business toensure that we can embrace virtually anychallenge with a best in-class productsolution. The world-class manufacturingpartners represented by SIGNET include:

Challenge

The Dana-Farber Cancer Institute Yawkey Center forCancer Care is a state-of-the-art, 14-story, outpatientcare and clinical research facility. The Yawkey Centeradds 275,000 square feet of clinical space, has130 exam rooms, 150 infusion bays, and numerouspatient and family consultation rooms. The buildingwill serve as the model for cancer centers ofthe future.

The Yawkey Center for Cancer Care required theirnurse call solution to be highly programmable, offermany custom call priorities, and well over a dozenpartitioned nurse consoles and display panels perfloor. The calls would be partitioned to the manyworkstations by call priority, room, location anddepartment.

Solution

SIGNET provided Dana-Farber Cancer Institute withthe Rauland Responder 4000 nurse/patientcommunication system. The system provided a facility-wide integrated network of over 1,500 nurse callstations. Over 75 nurse consoles and display panelswere installed to properly cover the “unconventional”floor plan design. Custom “Medical Response” stationswere installed in the exam rooms, infusion bays andprocedure rooms with specially programmed callprocesses and notification workflow.

The Yawkey Center for Cancer Care is the largestcancer center in New England. Several weeks of clinicalinstruction by SIGNET’s professional trainer highlightedthe systems capabilities to nursing management. Asa result, the system was expanded and enhanced byan additional ten percent.

SIGNET also provided the same system solution,incorporated with wireless phones, to Dana-FarberCancer Institute’s satellite facilities in Weymouth andMilford, Massachusetts.

The YawkeyCenter for Cancer

Care required theirnurse call solution

to be highlyprogrammable, offer

many custom callpriorities, and well over

a dozen partitionednurse consoles and

display panels per floor.

Case Study

Dana-Farber Cancer InstituteYawkey Center for Cancer CareBoston, Massachusetts

Photograph byPreston Keller


SIGNET’s team of engineers,designers, and installation special-ists are experienced in planning,executing, and installing the sim-plest to the most complex audiovisual solutions.

Our goal is to provide cost-effective solu-tions with close coordination throughoutthe planning, installation, testing, andacceptance phases of each project.

Upfront planning for audio visual systemscan drastically reduce infrastructure costs,ensuring that the needs of the client aremet, at a budget they can afford.

Our staff of audio visual professionalsinclude Certified Technology Specialists(CTS)®, Certified Technology Designers(CTS-D)®, and Certified TechnologyInstallers (CTS-I)®, as well as a teamthat is factory-certified on a wide rangeof products.

All custom audio visual control systemsassembled by SIGNET are programmedand tested in our 10,000 square foot testinglaboratory, which is also used to demon-strate system operation and train ourvalued clients before the systems arereleased to the field.

Comprehensive Audio VisualDesign & IntegrationWe provide site inspections, user needsanalysis, CAD drawings, network consult-ing, and infrastructure design. We repre-sent all major AV equipment manufactur-ers and will select the components foryour system based on quality, functionality,and appropriateness to your needs. Ourinstallers are trained in the latest AV tech-nologies and our state-of-the art technol-ogy lab ensures that all rack-based systemsare fully-tested and functioning beforeinstallation.

AV InstallationIncludes shop fabrication, infrastructurepreparation, equipment installation,testing, and commissioning.

Control System ProgrammingOur focus is on ease-of-use, and our pro-gramming services include user needsanalysis, touch panel design, shop andfield testing, and on-site commissioning.

User TrainingIncludes training of your technical servicestaff and end-users.

ServicePreventive maintenance to your digitalcommunication equipment often catchesproblems before they occur, saving youembarrassing and costly disruptions atcritical times. Our service plans protectour clients’ investments by providing themwith the hardware and software supportand training suited to your company'sexclusive needs and circumstances. Weensure the maximum return on yourinvestment while minimizing your totalcost of ownership.

Services offered include:• We service almost any brand of audio,

video, control, and video conferencingequipment, regardless of installationvendor.

Audio Visual

www.crestron.com

www.extron.com

www.samsung.com

www.jbl.com

www.trms.com

www.biamp.com


ProductsSIGNET offers best-in-class productsand service and believes in continuingeducation to stay on the cutting edgeof the latest technology. This ensuresour clients receive the latest informationto make informed decisions abouttheir design.

Challenge

The University of Massachusetts’ plan for the 18,000square foot Venture Development Center includedspace for laboratory research and the ability to recordand present results within the state-of-the art facility,as well as, the ability to communicate with anyone inthe world using digital videoconferencing via theinternet. The space design included four wet labs, twodry labs, a presentation room, two work space areas,a kitchen/coffee bar, and a display wall. The projectrequired control and integration of multiple audiovisual sources through the use of a single touch panelcontrol unit located in each room. Several connectiontypes, manufacturer product changes, and differentcable types created difficult challenges. An additionaldilemma included the installation of the nine footwide, five hundred pound plasma display. A uniquesolution would have to be implemented not only toget the display into the limited access building, butalso mounted onto the wall.

Solution

SIGNET provided a state-of-the-art audio visual systemincluding twelve 50” plasma screens, four 40” LCDs,eight Crestron touch panels including a wireless model,custom designed touch screen interface, twenty-fouromni-directional ceiling microphones, soundreinforcement speakers, multiple PC input plates, twodigital IP video conferencing codecs, four digital signageunits and one of the world’s largest plasma televisions,a 103” model from Panasonic. Throughout this ventureSIGNET’s project management team kept in constantcontact with the end-user outlining progress andpotential pitfalls, and acquired the information necessaryfor the touch screen interface. Through the use ofSIGNET’s vast resources and creative managementstaff, the plasma display was hoisted onto the thirdfloor mezzanine with a crane while the installationutilized mechanical material lifts to elevate the displayto the mount. The project installation lastedapproximately nine months and was completed withinthe project deadline.

The project requiredcontrol and integrationof multiple audio-visualsources through the useof a single touch panelcontrol unit located in

each room.

Case Study

UMass Venture Development CenterBoston, Massachusetts

Note: Photography on pages 2, 4, 5, and 8 courtesy andCopyright © 2010 UTC Fire & Security


About SIGNETMessage fromthe President

How do the mission and the valuesof an organization evolve? My fatherlaunched SIGNET in 1974 and builtan organization that reflects hishumble beliefs and personality. Myentire career has been cultivated atSIGNET and my responsibility is toensure that SIGNET’s mission andcore values reflect the legacy of myfather’s business philosophy.

SIGNET’s mission is to convert newbusiness relationships into long-term

partnerships. SIGNET will not pursue one-time clients with no prospect of anongoing relationship. We partner with clients who value and appreciate highquality relations. The culture at SIGNET is completely centered around creatingand maintaining high quality relationships with clients.

As important as quality client relations, I have learned over many years that thereis more to growing a successful organization. I believe that a corporation has aresponsibility to support, educate and care for its employees. I believe that SIGNETmust treat its vendor partners with honesty and respect. Finally, I believe thatSIGNET has an obligation to support the community around us.

As in any successful relationship there must be honest mutual respect. My majorresponsibility at SIGNET is to continue the legacy of valuing relationships withour clients, employees, vendor partners, and the community.

Bradford S. CaronPresident and CEO

A Great Placeto Work

Employees are our most valuable assets.We recognize that employee integrity, workethic, and performance are the very foun-dation of the Power of One; we invest inthe recruitment, training, and advance-ment of expert team members and providea challenging and dynamic workenvironment.

Our comprehensive compensation packageincludes:• Medical Insurance• Dental Insurance• Basic Life Insurance• Optional Life Insurance• Short-Term Disability (STD) Insurance• Long-Term Disability (LTD) Insurance• 401(k) Plan• Flexible Spending Accounts• Employee Assistance Plan• Financial Assistance• Employee Referral Program• Employee Discounts: Verizon• Employee Wellness• Vacation• Personal Paid-Time Off• Community Service: Paid-Time Off• Holidays• Helping Hand Fund

Helping Hands

SIGNET employees take great pride insupporting a wide range of charitableorganizations. Our Employee CommunityService Committee selects events andcharities throughout New England whereour volunteer efforts help make adifference, including:• Make a Child Smile Organization• Arthritis Foundation• Susan G. Komen 3-Day for The Cure• Father Bill’s & Mainspring

• Friends of Norwell — Norwell FoodPantry & Closet

• Toys for Tots Foundation• West Side Benevolent Society• American Red Cross• Vietnam Veterans of America• Dress for Success• The Greater Boston Food Bank• Special Olympics• Boston Big Brother Big Sister

Foundation


SIGNET has been named amongthe nation’s top 50 systemsintegrators since 2008.

Professional AffiliationsOrganization Web SiteAmerican Fire Sprinkler Association www.firesprinkler.orgASIS International www.asisonline.orgBuilding Industry Consulting Service International www.bicsi.orgBuilding Owners and Managers Association www.bomaboston.orgFire Communications Officer’s Association of Rhode Island www.fcoari.orgFire Prevention Association of Massachusetts www.firepreventionofma.orgIndependent Distributors Association, LLC www.ideacom.orgInfoComm International www.infocomm.orgMassachusetts Higher Education Consortium www.mhec.netMassachusetts Senior Care Association www.maseniorcare.orgMassachusetts Systems Contractors Association www.msca-systems.orgNew England Association of Fire Protection System Designers www.neafpsd.comNew England Healthcare Engineers’ Society www.nehes.orgNational Fire Protection Association www.nfpa.orgNational Fire Sprinkler Association www.nfsa.orgNational Systems Contractors Association www.nsca.orgRhode Island Association of Fire Marshals n/a

Corporate LicensesLicense State Lic #Fire Alarm Massachusetts 1384CMaster Electrician Massachusetts 20309ASecurity Systems Contractor Massachusetts SS CO 001038Sprinkler Contractor Massachusetts SC145298UL Certification Massachusetts 3869-1Burglar & Hold-Up Alarm Rhode Island 6126Electrical Corp Rhode Island AC-004727Fire Protection Master Rhode Island 00000211Telecomm TSC Rhode Island 580Low Energy Limited Electrician Maine MC60019214Electrical Connecticut ELC.0193778-E1

Notes

LocationsCorporate HeadquartersSIGNET Electronic Systems, Inc.106 Longwater DriveNorwell, MA 02061781-871-5888 phone781-871-4757 fax800-444-9614 toll free all officeswww.signetgroup.net

Email Contacts

General: [email protected]: [email protected]: [email protected]: [email protected] Receivable: [email protected]

Branch Offices153 U.S. Route 1, Unit 4Scarborough, ME 04074207-874-0400 phone 207-885-0429 fax

1021 Waterman AvenueEast Providence, RI 02914401-434-9000 phone 401-431-9111 fax


About SIGNET

We are New England’s technologyintegration experts offering our clients thepower of one source for efficiencies. Morehospitals, municipalities, governmentagencies, universities, and businesses trusttheir technology systems to SIGNET thanall other technology providers in this areacombined.

Founded in 1974, SIGNET is the largestprivately held system integrator in NewEngland. We support our clients’ projectsby providing complete integrationsolutions including design-build,installation, training, technical supportand service. We are New England’s premierintegrator of mission-critical technologieswith offices located in Massachusetts,Maine, and Rhode Island. We havestrategic partnerships with industry leadingmanufacturers and suppliers, giving usthe unmatched capability to providesolutions that are innovative, flexible,scalable, and state-of-the-art.

Recognized for the development anddelivery of multiple technology systemswith a single, efficient point of contact.SIGNET—that’s the Power of One.

SIGNET Electronic Systems, Inc.

106 Longwater Drive • Norwell, MA 02061

800-444-9614 • www.signetgroup.net

SIGNET Electronic Systems Company Brochure

Documents

Transcript of SIGNET Electronic Systems Company Brochure