SIEP EP-HSE 10/11/2015 1 Hearts & Mind Tools Managing Rule Breaking -Understanding Your HSE Culture...
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Transcript of SIEP EP-HSE 10/11/2015 1 Hearts & Mind Tools Managing Rule Breaking -Understanding Your HSE Culture...
SIEP EP-HSE20/04/23 1
Hearts & Mind Tools
Managing Rule BreakingManaging Rule Breaking-Understanding Your HSE Culture
- Managing Rule Breaking
- Improving Supervision
- Risk Assessment Matrix
- etc.
SIEP EP-HSE20/04/23 2
Managing Rule Breaking
Workshop Objectives:• Awareness on why people break rules
• Identify areas of weakness in PDO
• Agree Action Items for improvement
• Review how to improve Compliance
Workshop Objectives:• Awareness on why people break rules
• Identify areas of weakness in PDO
• Agree Action Items for improvement
• Review how to improve Compliance
SIEP EP-HSE20/04/23 3
Tools
Human Error and
Violations
Human Error and
Violations
SIEP EP-HSE20/04/23 4
1.632.14
1.62 1.741.19 1.42 1.21
0.94 0.70 0.60 0.75 0.790.37
0.73
3.61
0
1
2
3
4
5
86 87 88 89 90 91 92 93 94 95 96 97 98 99 2000 2001 2002
Lo
st
Tim
e In
juri
es
Fre
qu
en
cy
PDO & Contractors HSE Performance 1986 - 2002
SIEP EP-HSE20/04/23 5
Injuries
Early Stage Development Now
Engineering Systems:Hardware issues to engineer out hazards
Management Systems: develop procedures, etc. to control hazards
Focus on People:empowerment to Work Safely
Time
Historical Trend in SafetyHistorical Trend in Safety
People make the difference
SIEP EP-HSE20/04/23 6
HSE Management
Hazard/Risk
Undesirableoutcome
WORK
Barriersor Controls
SIEP EP-HSE20/04/23 7
Why are Violations Dangerous ?
Violation DISASTERError
Basic Error Types
+ =• A maintenance supervisor decides to keep production going by not performing required electrical isolation (violation). An operator, knowing maintenance is taking place, decides to fix another problem, while assuming the process is isolated (error). He gets electocuted !
• Passengers in a car are not wearing seat belts (violation) during a journey. Driver overtakes in a road section (error) and becomes involved in a roll-over whilst trying to avoid head-on collision. Passengers are thrown out of the vehicle and get killed !
SIEP EP-HSE20/04/23 8
Why do people not follow the rules ?
?• Write down reasons
for breaking the rules
• There is no right or wrong answer !!
SIEP EP-HSE20/04/23 9
Types of violation
Rules are incorrect, unclear, burdensome
Rules are OK but communication of them and
training is at fault
It has become the normal way of doing things
Cannot do the job without breaking the rules.
More convenient/pleasing, satisfy the boss, fun, kick
Novel situations for which there is no guidance
SIEP EP-HSE20/04/23 10
Do you really mean all of this, everywhere on this location?
SIEP EP-HSE20/04/23 11
Questionnaire
Read the questions and assess which response aligns best with your personal work environment.
Scratch open only one cell per question
Results are anonymous
SIEP EP-HSE20/04/23 12
Findings from Questionnaire1 Rules easy to
understand
2 Procedures easy to understand
3 Some procedures are complicated
4 Procedures are without cross-reference
5 Procedures incorrect
Total
SIEP EP-HSE20/04/23 13
Findings from Questionnaire6 Unable to check
whether people understand procedures
7 Easy to get printouts of the rules & procedures
8 Some times come across strange procedures
9 Aware of the applicable rules & procedures
10 Need to know procedures for personal tasks only
Total
SIEP EP-HSE20/04/23 14
Findings from Questionnaire11
Procedures not properly described
12
Procedures make job Safe & Efficient
13
Same rules broken regularly
14
Aware that the best way to do my work is in procedures
15
No shortcuts at all
16
Can do the job by ignoring some rules
17
Rules apply to all workers
18
Most rules not necessary for job safety
19
Supervisors ignore some violations
20
Some rules only to cover management
Total
SIEP EP-HSE20/04/23 15
Findings from Questionnaire21
Schedules give enough time to follow the rules
22
Right equipment as per the procedures always available
23
Sometimes work environment prevent following the rules
24
Rewards for breaking some rules
25
Managers sometimes support breaking rules
26
Staff shortage result in breaking rules
27
Most procedures are easy to apply
28
Supervisors know about rule breaking situations
29
Rule bending required to achieve target
30
Possible to do job without bending rules
Total
SIEP EP-HSE20/04/23 16
Findings from Questionnaire31
Rules sometimes too restrictive
32
Sometimes don’t know why follow specific procedures
33
Never want to do work outside my responsibility
34
No financial rewards gained from breaking rules
35
Regular breaks given for repetitive and boring jobs
36
Following the rules removes skill element
37
Deviate from rules to show special job knowledge
38
Personal benefits gained by following rules & procedures
39
Interesting to do the job in different ways
40
Can always work here and keep rules
Total
SIEP EP-HSE20/04/23 17
Findings from Questionnaire41 Never had
unfamiliar situations
42 Know using procedures in unusual circumstances
43 Sometimes work in situations without any procedures
44 Some rules provoke breakage
45 Never have unfamiliar problems in job
Total
SIEP EP-HSE20/04/23 18
Human errors and violations
Human errors
Unintended action
Intended action
SlipViolation LapseMistake
Memory failures
Attentional Failures
Rule-basedKnowledge-
based
Basic Error Types
Accountability for HSE
COACHING
Awareness of Procedures ?
SIEP EP-HSE20/04/23 19
Creating Compliance• Reward
Career Development
Small rewards, souvenirs
Financial rewards
Personal Safety
Dropping some other requirement
• Praise & Encouragement
• Group Processes
•Forcing Conditions (MoG Truck Drivers JM compliance)
• Accountability for HSE & Discipline
SIEP EP-HSE20/04/23 20
Worksite Conditions Questionnaire: Wolf or Sheep?
1 Do I always follow rules ?
14
If I take shortcuts, it makes life easier
16
Mainly up to me, to take shortcut or not
17
It’s ok for someone of my experience to cut corners
18
You can bend rules, if..
19
I wouldn’t run into problems, even if…
20
I know when there is a better way
21
If I bent the rules, I will feel bad afterwards
Total
SIEP EP-HSE20/04/23 21
34 %
Wolves in Sheep clothing
30 %
Wolves
ViolateNever Violate
Do not accept
violations
Accept violations
22 %
Sheep
14 %
Sheep in wolves
clothing
Results of questionnaires
SIEP EP-HSE20/04/23 22
Airport Bookshop
First, Break all the rulesWhat the Worlds Greatest Managers do differently
by
Marcus Buckingham & Curt Coffman
SIEP EP-HSE20/04/23 23
Action Plan: What shall we do differently ?
• Ensure relevant procedures are available and known
• Understand why your team is breaking Rules
• Do not hesitate to challenge Rule if INAPPROPRIATE
• Create atmosphere for COMPLIANCE
• Encourage and INSIST on COMPLIANCE
• Do NOT Compromise, and never walk away from non-compliance
• As a last resort, you may have to use PENALTY
• etc, etc