BRT CENTER OF EXCELENCE – GENERAL ASSEMBLY

Washington DC – January 15, 2013

SIBRT Research Activities

Luis Ricardo Gutiérrez EMBARQ Latin America Strategic Director

SIBRT General Secretary

8 countries – 19 Latin American cities

20 million passengers daily

700 km of exclusive lanes

30.000 transport units

The Latin-American Association of Integrated Systems and BRT (SIBRT) works for the development and quality improvement of urban transit.

SIBRT is a Benchmarking Association

Public Transit Agencies committed with improvement

A capacity building process based on collaboration

Learning from other’s experiences and mistakes

High Quality Urban Transit for All

Relevant Issues for Urban Public Transport Understanding

in Latin America

Need to eliminate competition with conventional buses and extend better quality to the whole city

Create an Integrated Transport System (allows agencies to manage the quality and policies in whole city)

Foto: Luis Antonio Lindau/ EMBARQ Brasil

Transmilenio’s Model (Mexico, Colombia, Ecuador, Peru,…)

Build BRT Corridors/Network (trunk-feeded high capacity system in parallel to conventional buses)

In process, difficult…

Low Investments, Insuficient Transit Priority, ↑Congestion, ↑ Fare, ↓Speed, ↓ Passengers

Optimize with BRT corridors, BRS corridors and “dream” about metros networks

Foto: Luis Antonio Lindau/ EMBARQ Brasil

Brazilian’s Model (Brasil, Chile)

Create Integrated Transport System (some BRT, most bus corridors)

Increase speed, reliability and efficiency (in process…)

Modal, fare, institutional and management integration in Metropolitan Areas (Consórcio Regional de Transportes de Madrid - CRTM)

Target: Integration y Optimization No estoy seguro que es esto que queremos decir, o se queremos usar un ejemplo…

In the next 10-15 years, 242 Latin American Cities with more than 250 thousands inhabitants (around 370 millions total), will demand:

US$ 27 billion in public investment in infrastructure, in order to implement 5,400 kilometers of BRT additional corridors.

US$ 70 billion in private investment for the transit fleet renewal.

Closing the Investment Gap

Main Challenges of Modernization

Modern enterprises: PPP and strong organizational cooperation

Public policy:

Vision about urban development and mobility

Political willingness and leadership

Broad alliances with citizen participation (avoid “partisanism”)

Holistic and coherent laws and regulations

Financing that guarantee citywide high quality services

Human capital and technical capabilities development .

Metropolitan authorities and consistent institutional framework to facilitate decision making

Integration and modernization issues are in the core of the SIBRT understanding and researching

Project: PANORAMA SIBRT 2013 – A publication

Main previous reference: Modernization of Public Transportation. Dario Hidalgo & Aileen Carrigan. EMBARQ, WDC, Oct 2010

Include a summary presentation of each SIBRT system

Depict the experience of integrated transport systems and BRTs in Latin America, considering the particular country and city contexts, lessons and challenges.

Describe BRT advances looking at characteristics, performances, impacts, and overall their role in the structuration of integrated systems.

Final chapter with exemplary cases:

From BRT network expansion to an integrated transport systems: MetroCali, León, Lima

From integrated transport systems to optimization with BRTs: Rio, Belo Horizonte, Santiago

Benchmarking and Research

Converging practitioners and academics: SIBRT – EMBARQ – BRT CoE

Massachusetts Institute of Technology

Technical University of Linbon

PUC - Chile

Gen

eral

Secreta

ria

t

Basic Information 55+ data from each associated system, with complementary information and links.

Photos 800+ photos with descriptions, showing the characteristics of each system.

Maps Maps of corridors and routes of each system.

Produced by

SIBRT Data

Support the GLOBAL BRT Data: www.brtdata.org

SIBRT Datasheets:

www.sibrtonline.org

Introduce the Performance Indicators and Complementary Information monitored to Identify Best Practices and

the aspects that we can be improved comparing to other agencies.

Benchmarking Indicators System

Performance Indicators

Complementary Information

* The indicators are divided by topics and are monitored online by the associates, respecting the confidentiality agreement.

Future Performance

Example of Improved

Performance

Perfo

rm

an

ce +

Cost / Other attribute +

Current Performance

Outliers

Benchmarking Indicators

Technical

Datasheets

Benchmarking Indicators System

Conferences and

Workshops

Terms of Reference

studies contracting

Studies + Guides of

best practices

Current Road Map:

Benchmarking and Innovation

In cooperation with:

Quality of Service and User Satisfaction

Road Safety for urban buses

Financing of Integrated Transport Systems

Main Topics

Fare Collection and IT Systems

Authorities

Center of Excellence

More than 350 urban transport specialists and private operators from 15 Latin America countries and worldwide.

21 sponsors from different branches of the transport industry.

14 presentations focused on Best Practices in: (i) Quality of Service and User Satisfaction, (ii) Road Safety, (iii) Financing of ITS, and (iv) public policies.

4 commercial and technical sessions.

II SIBRT Conference on Best Practices – León 2012

May 24-27 2012 Leon, Mexico

SIBRT International Conference in Cali

November 15-16, Santiago de Cali, Colombia

200 oficiales, operators and companies from 10 countries: Argentina, Brasil, Chile, Colômbia, Equador, Espanha, México, Peru, Suécia e Venezuela

Experts recommended the implementation of metropolitan transport authorities and properly finance for high quality integrated transport systems for all.

12 sponsors from different branches of the transport industry.

10 presentations focused on Best Practices in Integrated Transit Systems

Share knowledge and exchange experiences

September 6 - 8, 2012 Amdavad, India.

Fifteen international cities: Singapore, Cebu (Philippines), Colombo and Matale (Sri Lanka), Jakarta (Indonesia), Jinan (China), Lahore (Pakistan), Seoul (South Korea), Taipei (Taiwan), Lalitpur and Kathmandu (Nepal), Thimpu (Bhutan), Lagos (Nigeria), Guayaquil (Ecuador) and Bogotá (Colombia) Sixteen Indian cities: Ahmedabad, Bhopal, Delhi, Guwahati, Indore, Jaipur, Kolkata, Naya Raipur, Pimpri-Chinchwad, Pune, Rajkot, Surat, Vadodara, Vijaywada, Vishakhapatnam, and Mumbai.

Share knowledge and exchange experiences

ALAMYS is a 25 year association with 104 members: • 44 main members (operators) from

13 countries • 70 adherent member (industry

providers). Partner of important international associations: UITP, ANPTrilhos y ABIFER de Brasil, MAFEX y FFE de España, AMEX de México y RailGroup Supported by important companies: CAF, BOMBARDIER, SIEMENS, ALSTOM, FERROVIAL, NETTROPOLIS, INGEROP, INDRA, among others.

XXVI ALAMYS General Assembly November 18-22 2012 al 22 Granada, Spain

Victims: pedestrians

Topics discussed: Lack of

institutional integration, policies and regulations to reduce accidents.

Best Practices: specialized teams on

accidents research, information systems, building of multidisciplinary teams, EMBARQ guidelines.

Opportunities: cooperation between

SIBRT agencies to raise awareness among governments and share best practices.

Conclusions will go into ToR for the SIBRT Road Safety Study. We are looking for partners and sponsors to develop this topic

Gathered 28 participants from 7 Brazilian cities

I SIBRT Workshop on Road Safety – Sao Paulo 2012

I Workshop SIBRT on

Quality of Service and

User Satisfaction Santiago, Chile, July of 2012

Themes:

₋ User satisfaction ₋ Indicators and quality management ₋ Contractual mechanisms

Participants: ₋ Transit Agencies ₋ Bus Operators ₋ Technology providers ₋ Academics - CASPT12

12 cities 40 participants 12 discussion topics 13 presentations

Organized by:

I Workshop SIBRT on

Quality of Service and

User Satisfaction

Very special general conclusions about improving quality:

There are common Technical Issues that can be improved by adopting quality management, marketing, planning and control best practices to be learned as result of collaboration in SIBRT.

Operational Quality of Service is defined in contracts, monitored by indicators and subject to penalties (in the best cases). Frequently these contractual mechanisms are not suficient to improve quality (e.g. penalties are limited to an maximum percentage of the income, exceeded by most operators). Therefore improving quality requires formal mechanisms of collaboration between agency and operators.

Improving Overall Quality (infrastructure, operation, quality of service, integration, fare, etc) requires a well trained and informed team (technicals, consultants and decision makers) and favorable institutional and political scenarios to bring together the public and private stakeholders.

I Workshop SIBRT on

Quality of Service and

User Satisfaction

Summarizing:

The most important issues to improve quality and accelerate modernization are political and institutional

Requires very well trained/informed professionals and decision makers. Favorable institutional scenarios could make financial and other issues trivial!

Main initial components

Project on Quality of Service and User Satisfaction

SIBRT Methodology Real improvement Collaboration Capacity Building Benchmarking

Multidisciplinary team

Standardized Perception and Image Survey to be

incorporated advanced marketing plans

Quality Indicators to be

incorporated in contracts and support decisions

Financed by:

European experience by:

Private operators of the most advanced bus systems will be incorporated to SIBRT

Intelligence Center of Excelence BRT,

Academy, Consulting, ONGs

Media/Social Networks USERS

Government

Industry Vehicles, services and

technology

Banks Private, Multilateral and Development

PUBLIC AGENCIES AND PRIVATE OPERATORS

Self assigned SIBRT’s role in the Modernization Process

Be the planning mastermind and facilitator of the modernization of public transport in Latin America

Be promoter and leader on technical capacity building for the Integrated Systems and BRTs

Be pioneer on the construction of performance, quality and impact indicators for Integrated Systems and BRTs towards SIBRT Quality Certification

2013 SIBRT Events

First Quarter

Mexico DF International Workshop on Integrated Transport Systems. In Partnership with CTSEMBARQ Mexico

Curitiba Retreat SIBRT lead by Jaime Lerner: Latin American Strategy on Public Urban Transportation. In partnership with EMBARQ Brasil

Second Semester

Belo Horizonte

III SIBRT Conference of Best Practices in Latin America & IV SIBRT General Assembly

June

Cali

April

Workshop on Fare Collection Systems and ITS. Organized by SIBRT Colombia Chapter

Mexico DF

October

IV SIBRT Executive Committee and Meeting of SIBRT Mexico Chapter. In partnership with CTSEMBARQ Mexico

Lima Latin American Mayors Meeting. In partnership with Lima Metropolitan Municipality and EMBARQ Andino

June 4-7 of 2013

Organized by

III SIBRT Conference on Best Practices

Política Pública de Transporte Urbano Sustentable Casos de Brasil, México, Chile y España

Calidad de Servicio y Satisfacción de Usuarios Visión de Agencias Gestoras y de Operadores Privados de Buses Experiencia de la Unión Europea en Medición y Gestión de Calidad Programa de SIBRT, EMBARQ y BRT CdE para Medir y Mejorar Calidad

Autoridades para un Transporte Urbano Integrado y de Calidad. Casos de Madrid, Singapur, Santiago y Recife

Financiamiento de un Transporte Urbano de Calidad para Todos Experiencias de Europa y Brasil Argumentos para persuadir a los Ministros de Finanzas

Compromiso de Bancos Multilaterales con Transporte Sustentable en LAC CAF, BID, BM

Experiencia Brasileña en Sistemas Integrados de Transporte Sao Paulo, Rio de Janeiro, Curitiba, Goiânia.

Programas de Desarrollo de Capacidades Capacitación para formulación y gestión de los Planes de Movilidad de Brasil Programa de Lideres de Transporte Urbano del Banco Mundial Programa de Capacitación de la CEPT University de Ahmedabad Programa de Capacitación del SIBRT, EMBARQ y BRT CdE

SIETE PANELES PLENARIOS:

TRES TALLERES SOBRE TECNOLOGIAS: Solo Agencias Gestoras. Solo Operadores. Agencias, Operadores y Proveedores juntos

Factores Claves para un Transporte Urbano de Alta Calidad para Todos CONFERENCIA MAGISTRAL:

Thank you!

lgutierrez@wri.org www.embarq.org

www.sibrtonline.org

QUALITY AND MODERNIZATION FOR THE URBAN TRANSIT

IN LATIN AMERICA

Luis Ricardo Gutiérrez EMBARQ Latin America Strategic Director

SIBRT General Secretary