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Safety Tips forService Engineers
After Sales Service Division
Si-19
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Safety Tips forService Engineers
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Table of Contents
Safety Tips for Service Engineers ................ 1
Daily Preparations ....................................... 2
The Six Fundamentals of Service ................ 4
1. Safety Tips for a Variety of Jobs ..................5
Elevated Worksites ........................................ 5
Electrical Servicing......................................... 9Welding(Gas Welding / Arc Welding)........................ 11
Transportation .............................................. 13 Transportation of Hazardous Substances
(e.g. high pressure gas) ............................... 15
Driving Safety............................................... 17Chemical Plants ........................................... 21Miscellaneous Safety Precautions ............... 23 Past Disasters .............................................. 26
2. In Case of an Accident ............................... 323. Service Engineer Self-evaluation Form......34
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1
Safety Tips for Service Engineers
Due to the nature of after sales service, most servic-ing work is performed on the customer premises.
Therefore, it is necessary for the service engineer to
be especially mindful of safety since an accident could
not only cause bodily harm to the concerned service
engineer, but it could also cause personal or property
damage to the customer and bring ill-will to the com-pany's reputation. Furthermore, servicing on-site
often means working under a variety of adverse condi-
tions and requires even more attention to health and
safety than the familiar conditions at the company.
For these reasons, we ask that you diligently observe
the stated principles below in performance of your var-ious duties and pay extra special attention to health
and safety to ensure good health and spirits in the
performance of your daily work.
1) Most importantly, be sure to observe the
safety rules of the customers.2) Perform short morning exercises to phys-
ically and mentally prepare for the start
of the day.
3) Work safely and always remember your
original purpose. (Never neglect your
duty.)4) Be conscious of your health and maintain
good, healthy practices daily.
5) Never stick your hands into your pocket.
6) Greet people in a loud and clear voice.
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Daily Preparations I
Awareness creates action.
Action creates custom.
Custom creates character.
Character creates destiny.
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Daily PreparationsII
First of all, give first priority to safety,Get ready for your work without forgettinganything,
Make an early start and keep your promise
with customers,Behave responsibly as a representativeof the company.
Speak clearly and politely,Act with precision and moderation,
Keep your hair short and combed,Keep your appearance neat and clean,
Try to upgrade your skills,Operate with extra caution and completethe operation on your first attempt,
Explain the situation fully and courteously,Listen attentively to customers' opinions,
Take responsibility for your work,Complete the day's work on that day,
Clean the workplace completely,Never forget to bid farewell to the cus-tomers upon completion of work,
Drive safely and observe all traffic regulations,Make proposals for improvement,
Be thankful for accident-free days, andLet's continue doing our best in our nextday's work.
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4
The Six Fundamentals
of Service
1) Tidying up
(Seiri)
Discard unnecessary
items.
2) Organization
(Seiton)
Arrange essential items for
quick removal.
3) Cleaning
(Seiso)
Do not leave trash or
stains.
4) Cleanliness
(Seiketsu)
Keep the workplace clean.
5) Discipline
(Sitsuke)
Make rules in consultation
with all staff members and
observe them together.
6) Morale
(Shiki)
All staff members should
have the "can-do spirit."
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5
1. Safety Tips for a Variety of Jobs
1. Elevated Worksites
Accidents caused by electricshocks or falls from elevated
places tend to be fatal when
they happen. Listed below
are common places where
falls occur.
Footholds, ladders, step-ladders, scaffold boards,
or similar.
Pits and other openings in the floor. Roofs accidents during work tend to take place at
relatively low elevations such as elevations of 1-2
meters. Never consider the above-mentioned ele-vations low and keep your guard up.
Don't fall or drop any-thing.
To prevent from dropping
tools, put them in a tool bagand tie the bag to a rope.
Keep from slipping or
tripping. Pay careful attention not to
slip on the roof or stairs due tosteep sides or slippery condi-tions.
Pay utmost care not to stepon cylinders, tools, or otheritems. Doing so will result in a series of adverse condi-tions such as unstable footing.
Since it is easy to trip, especially when you are carry-ing things, be careful when you are stepping on roofingtiles or in the ceiling. (It is recommended to use scaf-fold or running boards.)
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6
Use a safety belt. When conducting any ele-
vated work, be sure to use asafety belt and a life rope. If
there are no places availableto hook on the safety belt,use a lead rope or similar.
Wear a hard helmet. When conducting any ele-
vated work, be sure to wear ahard helmet. Furthermore,when working in a plant, in amachine room, on a con-struction site, on the rooftopof a building, or other work-
site, it goes without sayingthat you should wear a hardhelmet.
Use a protective footcover.
When conducting any ele-vated work, use foot coversfor your trouser legs.
Precautions for use of a ladder. When using a ladder, be careful not to let it fall. Do not allow anyone to
go up or down the lad-der people backwards.
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Falling or flying objects can cause accidents.
(1) Do not allow anyone to throw objects from above.(2) Do not store any unnecessary materials or tools in
elevated places. If you must store them in an ele-
vated place, be sure to secure them.
(3) When using tools that can fall, attach a string to
each tool and tie the string to your safety belt.
(4) Enclose danger zones with warning ropes for fall-ing objects and plainly display danger signs.
Example-1 Example-2
Use a bag to hold small
items, tools, and other items.
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9
2. Electrical Servicing
Receiving a shock regard-
less of amount of voltage
will result in a serious acci-dent. A shock received in
an elevated place is espe-
cially dangerous since this
shock could result in a
fatal accident from falling.
Be sure to turn switches ON or OFF with yourright hand, opposite of your heart. Do not
attempt to use a rod or other objects to operate
switches.
First, turn switches OFF.
Before starting any work, be sureto turn the switches OFF. Make it a rule to request the cus-
tomer representative to turn theelectricity ON or shut it down.
Remember that the customer'sfacilities can also be the cause of aserious accident.
* Do not turn any power supplyswitches OFF since they may beconnected to the power supply.
Indicate that work is in progress Be sure to put a red tag indicating"WORK IN
PROGRESS. DO NOT TURN ON POWER SUPPLY"
at the power supply switchbox in use. Do not turn the switch ON
with a wet hand. Never turn the air circuit
breaker OFF while in opera-tion and the power is applied.Check to be sure no loadsare applied and then turn theair circuit breaker OFF.
Do not measure high volt-ages with a small capacitymultiple meter (from serviceengineer's personal belong-ings).
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In addition,
Be sure to check that the circuits are shut-
down, when performing megger testing and
working with high voltage circuits.
For power circuit breakers of 600 V or more,request that the customer representative turn
the circuit breakers ON or OFF.
Shutoff check Before starting work, be sure
to check with a multiple meterthat the power circuits are
shutdown.
Discharge of phase advancing capacitor andinverter capacitor
For any units equippedwith a capacitor, be sureto establish groundingand then start circuit-related work.
Insulation tests When turning electricity ON
for the first time, be sure toperform insulation tests.
Do not turn the switch ONwith wet hand.
Signal to turn electricity ON When turning electricity
ON, be sure to signal yourco-worker and exchange
signals for establishingreadiness.
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3. Welding(Gas Welding / Arc Welding)
Obtain permission from the customer representative
to conduct welding work (or any work involving theuse of an open flame).
No one shall be permitted to weld unless he/she has
been authorized to perform welding.
Use of protectiveequipment
Be sure to wear proper pro-tective equipment.
When performing any typeof arc welding, always besure to wear leather gloves.
Keep area clear of hazardous substances orflammable material
Check to be surethere are no hazard-ous substances orflammable materialaround the weldingworksite, and per-form the work with abucket of water or afire extinguisherhandy.
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Protective care When welding in the vicinity
of flammable material, pro-tect the material with the use
of a nonflammable protectivecovering (e.g. tin plates,asbestos, or fire-resistingsheets).
Pay close attention Since the welded object
retains a high temperaturefor a long time, be carefulnot to burn any part ofyour body. After the com-pletion of welding, confirmthat no flames haveleaped. (Always clean up
after welding and ensurethat no source of ignitionremains.)
Be sure to provide ventilation (exhaust). When you work in an
enclosed room or inside atank, take extra care to pro-
vide ventilation (exhaust) tothe workplace due to highpossibility of explosion, firedisaster, oxygen deprivation,or gas poisoning.
When required, provideforced ventilation to the work-place (using a fan or otherdevice). Avoid welding independently without a partner.
Never weld in an atmosphere containingchlorofluorocarbon.
Welding in areacontaining chlorof-luorocarbon gas
will generate phos-gene, resulting inan imminent haz-ardous situation. Inthis case, be sureto provide thor-ough ventilation.
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4. Transportation
Devise a proper method for transporting equipment
and materials. For heavy items, use carts, lifts, dollies
and similar equipment. Avoid depending on man-power whenever possible.
{ If you feel it is impos-
sible to transport the
goods by yourself,
request profession-
als.
Teamworkrequires gettingalong with co-workers.
It is important to coordi-
nate activities by follow-ing the leader's signal.Working alone withoutcommunicating with co-workers will result in hazardous situations.
Ensure transportation methods and worksetup.
Transport heavy itemsunder the supervi-sion of skilled, experi-enced workers.Failure to do so islikely to cause acci-
dents and otherinconveniences.Careful thoughtshould be given to thetransportation meth-ods, the work setup, and other work-related consider-ations.
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Follow instructions from the leader of trans-portation work.
Act under instructions fromthe leader.
Should something fall, getout of the way and do notattempt to support the fall-ing object.
Watch your step. Keep workplaces andpassages clean and tidy.
In dark places, provideproper daylight and light-ing.
For transportation onrainy days or on a wetfloor, particular attentionshould be given to yourstep.
Lift using your legs. Do not attempt to transport
substantially heavy itemsalone. Do not hesitate to askyour co-workers to help you.
Be especially careful whentaking the stairs with hard-to-carry items such as R-11, N2,or gas cylinders or otheritems.
Note that bending over to liftheavy goods may result inlow back injuries.
Be attentive to your uniform. Check to be sure your outer clothes
or trousers bottoms are tucked. Be sure you are not going startwork with bare skin exposed.
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5. Transportation hazardous substances(e.g. high pressure gas)
Hazardous substances should be carefully trans-
ported.
No Lay Down No lay down permitted
to transport chlorofluo-rocarbon, acetylenegas, or oxygen cylin-
ders by car. Securelyfix to prevent themfrom swaying and fur-ther arrange the cylin-der caps not to faceeach other.
Keep container temperatures at 40C or less. Since parking a car
under the scorching suncauses a sudden rise intemperatures inside ofthe car, special atten-tion should be paid tothe storage of contain-ers in the automobile. Ifthe temperatures canrise, take measuressuch as opening thewindows or coveringwith a sheet. (Laws and regulations require containersto be kept at temperatures of 40C or less.)
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Warning sign Be sure to put a warn-
ing sign stating "HIGHPRESSURE GAS" on
service cars, respec-tively.
Drive service cars with great care. Do not make sudden starts or a stops. Pay attention to tight
turns and carefullysteer the service car.
Accessories for high pressure gas use
Always have and checkaccessories (e.g. fire extin-guisher, red tag and othertools and equipment).Also, make sure that thedocument "Advisory notefor disasters prevention intransport" is in the service
car.
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6. Driving Safety
Observe the road traffic laws to ensure safe driving.
Be sure to conductdaily start-up inspec-tions.
Prior to departure, always be
sure to conduct the dailystart-up inspections. No oneis allowed to fill the runningschedule form by referring tothe tachograph after return-ing to the company.
Strictly observe trafficrules.
Keep patient and drive safelyeven when you are in a hurry.
Be sure to drive with yourseat belt fastened.
Reckless driving such as
driving a car at excessivespeed, ignoring traffic lights,or other violations may resultin an accident.
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Driving while feeling sleepy or looking asidewhile driving may result in an accident.
If you are sick or overworked,report your condition to your
supervisor and refrain from driv-ing.
Never drive a car when you feelsleepy. If you feel drowsy, imme-diately stop your car and have abreak.
Your fellow passenger should
confirm safety when making turnsacross intersections. When driving in rainy conditions, drive with caution and
pay attention to slippery conditions.
Reverse or turn the car with caution. Check to be sure there
are no obstructionsaround the car and thenput the car in motion.Your fellow passengershould get out of the car
to give instructions.
Securely store tools and parts on board. Securely store the car keys to
discourage theft of the carand/or theft or loss of toolsand parts.
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Do not park cars illegally.(Explanations provided here refer to Japanese
laws. Please rewrite this section in accordance
to local laws.)*A partial revision was made to the Road Traffic
Law.
(Enforced in January 1991)
Parking violation control has been tightened.
After repeated parking violations with a company-
owned car,
A warning is given to the company.
Penalties for individual drivers (points on licenseand parking fines) have been increased.
Three parking violations in one year or a flagrant
parking violation will result in a ban in the use of the
car concerned.
NOTE:
If you commit a parkingviolation, make a report ofthis violation to the person incharge of vehicles.
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Air Conditioning ServiceDepartment of DAIKININDUSTRIES, LTD. uses
the safety signs asshown below.
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7. Chemical plants
{ Observe customer rules and be sure
to have preliminary meetings with thecustomer's representative prior to
work.
{ Request the local representative to
accompany you and receive instruc-
tions from this representative.
Do not use openflames.
Use or borrow explosion-proof type of work lights
(flashlights) specified by cus-tomers. Failing to do so mayresult in ambient gases ignit-ing and causing serious inju-ries or even death fromexplosion, fire, or similaraccident. For this reason,never smoke in any place
other than designated smok-ing areas.
Do not use gas leak detectors (halide type orelectric type).
If electric type gas-leak detectors are not available,perform the following:
Use soapy water or similar test(Do not light a match or turnon the power supply.); usenitrogen gas for gas leak (air-tight) tests. (Never use carbondioxide, air, or oxygen.)
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Have fire extinguishers on hand at work-sites.
Keep fire extinguish-ers handy when per-
forming work. Fire extinguishers
other than halogenones are prohibitedfrom computerrooms.
Do not make sparks. Perform performance tests on pressure switches, ther-
mostat, and other items within a casing (explosion
proof enclosure). Be sure to turn off the powersupply before making anyadjustments. Pay extra atten-tion not to make sparks byhitting tools, pipes, or othertype of metal.
Car traffic Attach a flame pro-
tection device to theexhaust pipe of the
service vehicle inthe specified trafficarea.
Park the service carin places specifiedby the customer. Donot park it in thevicinity of firehydrants or door-ways.
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8. Miscellaneous safety precautions
Recovery of refrigerants with caution Recovery of refrigerants in
basements with caution andprovide thorough ventila-tion. Failing to do so mayresult in a shortage of oxy-gen.
Toxic gases may result fromrefrigerant that comes incontact with an open flame.
If there are manholes, check to be sure there are noworkers in the manholes. Please note that refrigerantsare heavier than air and flow into low places resultingin shortages of oxygen.
Please note that touching liquid chlorofluorocarbon willresult in frostbite.
Operating equipment in basement
Locate emergency exits prior to working in basements.
Confirm contact information beforehand in case ofemergencies. (e.g. supervisor).
Check to be sure the ventilating equipment (exhaust) isoperational.
Put tools (hand tools necessary for services) in order.(Keep these tools close to the area of first use.)
Conduct work in basements in teams of two people. When working in basements or closed rooms, carry
audible alarms for detecting lack of oxygen.
Put a flashlight in your pocket (used for escape or writ-ing report in the case of power failure).
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Handling and disassembly of pressure ves-sels
Take fall prevention measureswhen using N2 or O2 cylinders.
Check for residual internal pres-sure prior to disassembly orwelding of pressure vessels.
When disassembling head cov-ers, flanges, or other items from
a compressor, do not remove allbolts at one time. Loosen bolts first to make sure thereis no internal pressure, and then remove.
Valve opening/closing When starting a test run of
the refrigeration unit, recheckthe valves to ensure properopening and closing.
Perform halide torch method for gas (refrig-erant) leak detection with caution
Confirm that the gas detectorflame is extinguished before
filling alcohol to preheatingunit.Be careful not to overturn thegas detector during preheat-ing.
While the gas detector is inuse, do not operate the valve
around your face.
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Marine vesselWhen conducting marine vessel-related work,
always complete customs procedures when
embarking and disembarking.
(1) Never jump onto or off the vessel.
For transferring from a boat to the main ship, board themain ship after the boat has been tied up to the main
ship. Watch your step, especially when the water ischoppy.
It is easy to slip when using ship ladders to places likethe engine room. Be especially careful when carryingtools.
Follow instructions of authorized personnel beforetransporting heavy items.
For inboard work, be sure to carry a flashlight in yourpocket. If a power failure occurs, you will be able towatch your step.
(2) Fire prevention on a vessel
When using open flames, keep a fire extinguisherhandy.
A fire in the vicinity of an oil tanker or petrochemicalcomplex may result in a major disaster.
Do not use welding equipment or smoke in any placesother than those designated.
After using open flames, confirm with the chief engineengineer (or engine engineer) that clean up was thor-ough, and there is no danger of fire.
Operate the machine in the presence of the chiefengine engineer (or engine engineer).
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9. Past disasters
The narratives in the following section are all true sto-
ries. Even valuable lessons learned in compensation
for disasters all become sheer nonsense, once theirendings have been known.
There is the Heinrich's famous law of 1:29:300.
According to this law, one disaster has 29 minor inju-
ries and 300 hazardous actions resulting in injuries.
There are many disaster factors hidden around us.
With the "Safety Tips for Service Engineers" in mind,draw lessons from past disasters and gain mastery of
them.
Note:
Sources of past disasters: Newspapers, literatures, service
engineers, Safety News, and other resources.
An explosionoccurred when aworker at a com-pany lit a lighter inthe vicinity of a
storage tankimmediately afterthe tank had beenpainted. Theexplosion killedthe worker.
At a refrigerationplant, a nearbywelding flameignited a gasoline-rinsing tank to
cause a suddenexplosion. Work-ers in the vicinityof the tank gotburned.
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A worker ignited amatch on board avessel unaware of anoxygen leak from
welding. The matchcaused the oxygen toignite and resulted inan explosion thatkilled the worker.
Gas leakage from arefrigeration unit inthe basementmachine room of asupermarket suffo-cated and killed a
security guard takinga nap.
In a department
store, a burning ciga-rette thrown by a sitemanager caused afire and resulted in adisaster killing 118people.
While performingductwork, the ductmaterial came intocontact with electri-cal wires, causing
electric shocks andresulting in the seri-ous injuries of threepeople.
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One co-workerturned a switch ONduring the inspectionof an air-cooled con-
denser withoutchecking with theother worker. The fanstarted and hit theother worker on thehead, killing theworker.
During airtight workon board a vessel, anitrogen gas cylindertoppled over to kill aworker.
A worker lifted up hishead in the tight con-
fines of a machineroom and hit an over-head pipe with head,causing a lacerationto his scalp.
An employee triedusing a stepladderthat was too shortand lost his footing.
The fall from the step-ladder caused him tobreak a bone.
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Case Examples I(Injuries requiring treatment)
A worker sat down in front of ablackboard and worked. Whenanother worker tried to move the
blackboard, the blackboard over-
turned and a corner hit the worker
on the head, resulting in an accident
that put eight stitches in the head of
the sitting worker.
Accident involving an injury requiring five stitches inthe back of the right hand:
While servicing a model SH5LE unit, the worker
unfastened the foot bolt with a spanner. In the course
of removing the foot bolt for the compressor replace-ment, the worker banged his right hand hard on a
part sticking up from the bottom frame.
Fracture of left radius forearm, cracked ribs on the right side,and contusions of the left region of the head, left shoulder,
and right chest (hospitalization):*A worker was coming downa ladder after an on-site inspection of an outdoor unit on a
rooftop. The ladder slid out from underneath, causing the
worker to fall with the ladder.
This worker was
not wearing a hard
hat, and the bor-
rowed ladder wasleaning too far on a
slippery surface.
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Contusion of the pelvis*A worker sat on the
top rung of a step-
ladder fasteningbolts (36 mm) to fix
the motor of a screw
refrigeration unit
using a double-
ended spanner (with
a pipe added forleverage). Some-
thing, either the spanner from the bolt or the
extension pipe from the spanner, suddenly
came free and caused the worker to fall hard off
the stepladder.
Laceration to the back of left hand requiring sixstitches
A worker stood on a 1-m
high platform for the
snow protection hood of
a 120-HP air cooler
chiller (in the field
assembly process) to
mount sprays. The heel
of his safety shoes got
stuck in an angle, and he
lost his balance. As he was falling from the plat-
form, he tried to grab the angle with his left
hand, and he cut himself on the stainless steel
cover, causing a laceration between the left
thumb and index finger.
Safety precautions for use of stepladder Place the stepladder in a stable place.
(Place nothing around the stepladder.) Securely apply the stoppers. Set the angle of legs to 75 or less and
securely apply the stoppers. The foothold should have a proper width.
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Case Examples II(Minor injuries)
While disassembling a machine, a worker care-lessly touched the fin with his hand injuring hisfingers.
While cutting welding material, the material
bounced back and cut the worker.
Workers caught their fingers in the fittingbetween the upper and lower tiers of a double
tier toolbox. However, there was no major injury,
and they only felt pain in the fingers.
While an air conditioner was running, a workertouched the discharge pipe to suffer minor
burns.
While installing a unit, a worker cut his fingerwith a knife in the course of stripping electricalwires and had to put a bandage on his finger.
While a worker was usinga pipe expansion tool, he
tried to hold the front endof the drill with his hand.
The worker worked with
caution but put his hand
up by a reflex action. At
that time, someone next
to the worker knocked offthe hand to prevent an
injury.
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2. In case of an accident
z In the event of an accident, follow the proce-dures listed below.
When a customer is injured by a machine (e.g.due to a fire or water leakage): Immediately report the details of the accident to your supervi-
sor and follow the supervisor's instructions.
Upon returning to the company, use a form specified by the
company and prepare an accident report for submission to
the company.
When a disaster occurs during work: Give first priority to attend the injured. Check the name and
telephone number of hospitals that treat the injured.
Immediately report the details of the accident to your supervi-
sor and follow the supervisor's instructions.
Upon returning to the company, use a form specified by thecompany and prepare an accident report for submission to
the company.
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When a traffic accident occurs:
(3) If you cannot contact your supervisor for instruc-tions due to holidays, business trip, or other reason,contact your insurance company immediately.
(1) Bodily injury
Give first priority to attend the injured. Find out thename and telephone number of hospitals that treat theinjured.Report the accident to the police.Find out the name, address, place of employment, tele-
phone number, and contact information for the otherparty.Try to obtain the names and contact information of wit-
nesses to the accident.
Immediately report the details of the accident to yoursupervisor and the person in charge of vehicles and fol-low their instructions.Upon returning to the company, use a form specified by
the company to prepare an accident report for submis-sion to the Company.
(2) Property damage
Make a report of the accident to your immediate super-visor and the person in charge of vehicles and followtheir instructions.(Do not handle the accident at your own discretion.)
Find out the name, address, place of employment, tele-phone number, and contact information for the otherparty.
Record the type, model year, and registration number ofthe other party's car.Find out the name and telephone number of the repair
shop for the other party's car.Record the date, time and place of the accident, and
report it to the police.Causes and circumstances of the accident.
Upon returning to the company, use a form specified bythe company to prepare an accident report for submis-sion to the Company.
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3. Service Engineer Self-evaluationForm
Operation standards for service engineer self-evaluation form
Objectives: z Upgrade customer service and safety awareness
of service engineers, by implementing a hazard
prevention program for a local representative.
z Define action guidelines for service engineers to
minimize errors in judgment and actions.
Target: All service engineers (company members, cooper-
ative company workers, and trainees)
Implementation procedure:
Service engineers present the self-evaluation
forms to the service station representative on a
regular basis (12 forms/head/year).
The service station representative fills out the sta-
tus on the self-evaluation form in and, at the
same time, writes any items worthy of special
mention about the service engineer on the self-
evaluation form.
The service station representative presents copies
of the self-evaluation forms and to the
Administration once a month.
If there are any problems with the work of the ser-
vice engineer, the service station representative
provides on-the-job training for him and records
the results of the training to the self-evaluation
form and keeps a record of it. (The representa-
tive adds records as needed and uses them for
training material.)
Check: z Make monthly reports on the results at the meet-ing.
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35
Service Engineer Self-evaluation Form
YES / NO
YES / NO
YES / NOYES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
YES / NO
PRESENT / ABSENT
YES / NO
YES / NO
YES / NO
YES / NO
1
2
34
5
6
7
8
9
1
2
3
4
5
6
7
8
9
10
11
12
13
Prior announcement of visiting time
Strict punctuality in keeping appointments
Greeting to person in charge / customerChecking of requested details
Explanation of work details (in anunderstandable and courteous manner)
Checking of operation
Report on work results with a service card (in an
understandable and courteous manner)Greeting before leaving
Early report of results to the front desk
When using open flames, was there any
flammable material around the unit?
Was there the possibility of a shortage of oxygen?
Was there the possibility of items toppling over or falling off?
Was there the possibility of receiving an electric shock?
Was there handling of high-pressure gas?
Was there the possibility of being stuck or getting
caught?
Who turned OFF the power supply to the
customer's facilities?
After operation, was the power supply reset?
Who operated the valve?
After operation, was the valve reset?
Was the customer present or absent?
Was protective care taken around the unit?
Was the customer's property relocated or
borrowed without customer's permission?
Was there damage or soiling to the customer'sproperty?
Was the job site cleaned up after the completion of work?
Details of
today's work
Checking / Refrigerant charging / Cooling-system parts replacement /
Compressor replacement / Cleaning / Electronic parts replacement /
Test run / Carrying-in / Overhauling / Others ( )
Work representative
Model name
Name of worker
Name of customer
Item Evaluation
Customercaring
Safety
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14
1
3
8
9
4
2
5
6
7
Matters to which special attention should be given:
Operated by myself according to instructions from the customer'srepresentative / person in charge
(Reason: )
Operated by myself without the customer's permission
(Reason: )
Remarks
Reason for NO: Specified / At urgent work / Neglect / Other ( )
Reason for NO: (Due to no prior announcement) No appointment / Traffic jam /Delay in the finish of preceding work / Other( )
Reason for NO: Absence of person in charge / Neglect / Other ( )
Reason for NO: Absence of person in charge / Neglect / Other ( )
Reason for NO: Absence of person in charge / Neglect / Unable to
understand anyhow /Other ( )
Reason for NO: Not completed yet / Unable to perform with power supply
OFF due to overhauling / Other ( )
Reason for NO: Absence of person in charge / Explained with checklist /
Neglect / Other ( )
Reason for NO: Absence of person in charge / Neglect / Other ( )
Reason for NO: Midnight work / Neglect / Other ( )
Machine room on ___F / Veranda on ___F / On the roof /
Rooftop on ___F / Office / Residence / Service station /
Other ( )
Customer representative
Reason and others
Level of importance Special A / A / B / C
(Today's customer caring and hazard prediction activities) Revised in July 1991
Date and hour of work : to : on ,
Place of work
What protective equipment was used?:
Used: Cotton work gloves / Leather gloves / Eye guard / Dust mask /
Hard hat / Safety belt / Ear plug / Other ( )Not used
Manager Chief
Customercaring
Safety
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37
Service Engineer Self-evaluation Form
Fill out this form once a month and present the copy of theform to the Administration.
Service Station
Status of Presentation by Service Engineer
In-house
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Cooperative
company
workers
Service
engineer
code
Name
Seal of representative
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38
NameofService
Station
ServiceEngineerS
elf-evaluationForm
Check
Results
Dated:
ThisFormisusedto
describematterstowh
ichspecialattentionsh
ouldbegiven,referringtothecontentsofthe
ServiceEngineerSelf-
evaluation
Formpresentedb
ytheserviceengineer
onceathemonth.Pres
entthecopyofthisFormtogetherwiththeSe
rviceEngineerSelf-evaluation
FormtotheAdministration.
Problemsrelatingtocustomerc
are:
1.2.3.4.5.Problemsrelatingtosafety:
1.2.3.4.5.Others:
1.2.3.4.5.
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Service Engineer Self-evaluation Form
On-the-job Training Record Sheet
Name of Service Engineer Service Engineer Code
Year/Month/Day
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ // /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
/ /
Advisor Problem Details of supervision
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1
2
6S 4
1.
1. 5
2. 93. 11
4. 13
5. 15
6. 17
7. 21
8. 239. 26
2. 32
3. 34
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5.
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Let's follow the rules and
create an accident-free workplace.