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Call Log Methodology for Acer/Ricoh/Numeric/Dell Make Desktops/Printers/MFP/UPS/Laptops supplied against PO No. RVPN/SE /SSPC/XEN (S/S) /A-1/ Ricoh / PONo. 4269/ Dt: 30.03.16
(A) For Ricoh Make Printers/MFP :
Toll Free No.: 18001830066; 1800116600
Email: To:[email protected]_;_
SI rvpn.co.in:.CO.
(8) Usersare required to log call directly at the contact numbers (Annexure
'A') for complaint regarding Acer make desktops, Dell make laptops andNumeric Make UPS.
( C) Format of Complaint (For Desktop/Printer/MFP/UPS/Laptop)
Serial No. : Pleasegive Sr. No. of the unit under complaint in thesubject of mail also.
Name of User
Mobile No
Full Address
Pin Code
Superintending Engineer (MIS & IT)RVPN,Jaipur
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Diksha Bisht (Customer Support SOllilioll:;SlIPPOI·l(,/l'ic(>iu(;.ill0120-4988227/229Coordinator }IO) cI ikxha. hi sh l(/I~rl"'u!:. ;'U. in-------I----~-+- ;.......-------I--~-------- -..-.-..-----..---- -._ - --..- - -Manpreet AI' 'a(Manager - Customer Service).-.--.---j-:=---'=:'--+---~~-:-~-I----~-~~-
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ESCALATI ON MATRIX
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Narcsh Malh ptraLevel I 0120-4988290 Ext-20ll Ilcll'(:sh.lll:I!!:(J!I·;:'?i!i'>,:;i.\.t;.il\(National He cl - ITS )L__ ._._-L:.......- +-~_ .....•.. ..._l...__' •.•...••. __'___····__.__ .~_· ··_·· ~--- -.- ,-._ .
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HI!(lci. Office: 801. 8111 fioor, Aclauli 51 r, MIDC Cenlrdl Road. MIDC. Andheri-East. I\'hlmbai·~OO 093, India.
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RICOH INDIA LIMITED3rd floor, City CorporateP·3, Malviya MargC·Sdleme, Jaipur·30200I,lndia.nr :+91·i41·4600000fax: +91-141· 4600001[mail: [email protected]'\~'ww,ricoh,co.ln
Dell Service Support-Centre in Rajasthan
SerYlce.provlder: MIs Shree f:rishna computers,G·3, shrce Gop,al Tower, t:rlshna Marg, C·Scheme, Jalpur- 302001.landrnark (Ncar'IIhlnshaCircle)
laptops &Tablcts0141·4014220 Sunday 9:30AM· G:30PM
Service Provider: MIs Elite Tech services.No:2IS,Second floor, Achaleshwar Complex, Opp. 0291·37.'Hi944Old Complex, RalanaeJaRoad, Jodhapur- 342001
Tablets Only
Kola 9251072036
Udaipur
Service Provider: Mis Computer-Troubleshoolcrs,Qpp.Oharal GasA8~ncv,KhandeIVial Valshya Charitable TllistBullding,Kall1 Circle, xota - 324007Service Provider: MIs romputerTroubleshooters, 45 ,Ooodh T~ldi Nohara .Near 9783179039Polifll Station, Madri ,Hiron Magri See·G,Udaipur·313001
Talliet s Only Sunday 9:30AM· G:30PM
Sunday 9:30AM· 6:30PMTablets Only
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:\cgu. Office: eo I, Sth Hcor, Acbu i Star, 1,,11DCCCfl\(~1 uoad, 1\~IDC,Ar"Jheri·E.J~I" Mllmilai·400 093,.lflUia,
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Dc~ jLf-r P tAcer Service Support Network For Rajasthan - F.rr
Sr.<No:-~~·'ASP.-NAME;t"ti4P;}i~;:se.~~~I1i0i'·~~~1i:t!}"f*~.::"1fl:~>i~jBrancl1~}~ADDeESs~~r~$.?j."~~t~"'~i!1~~~~i!~~;\.~f.~fB~.~~1~I;'~£'~~~~1ii>~~~~~~1i'r~:,u~:ClT¥;_~~!:W1 F1 Info Solutions & Services Pvt Ltd-Ja~ur Ja~r 1f3A Yudhister Maro. Near Yoiana Bhawan. Jaipur
l 2 Infotech-Jodhpur Jaipur 113.machhartower 11nd floor sardarpura 1st broad Jodhpur
I 3 M-Inte~~h Systems Pvt. Ltd.-Ja~ur Ja~iJr B-18.Geetaniali Tower.Aimer Road. JaipurAlwar ~UAzad Market Hope Circus Alwar
5 Sahil Ent~rise-UDAIPUR UdalQUr 20S.lInd Floor .Krishna Plaza.Hazareshwar colony.Near court cr oura a IUUf\,,'ur6 Shivam Infotech-Jaipur Jaipur Basement E-10/97. Chitrkoot Yojana.Vaishali Naoar Jaipur (302021) Jaiour7 svsnet Global TechnologyPvt Ltd-Ja~ur Ja~ur 6 . Park Street 2nd Floor. Usha Plaza Near Jaipur Tower MI Road Jaipur
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EMAILU.[~w&,;:"i{:i~~~,;;.~!~~;r.:;\~>'i;·;~~;~~·iift.;l~iif;:&~~~r;~~~z?~;,~t:[;Y::~.;i~::'i§:.:p.~::POSTALCODE-:- CbntaCt#~~;~~·';,::,~~:,:;~;"iContaCt#iR-.·~{~1';~~~'(.Gont.act'!8erso·n'"1'.>.~~n~~~-~~:.~~neelam.oupta(Qlf1infoservices.com I Jaodish.Sharma(Qlf1infoservices.com 302005 0141-5111654 9983032000 Neelam I Jaodish
. lhn'" r-nm V<':I. - Ol 11"+ Ra' Jain I Anandyo~endra.nimiwal/[email protected],a.p.h.com 302006 7568500375 77260070076 Yooendra I Amar prakashnxtcom/clv_3.t:>oo.com 301001 0144-2702058 9828151345 Deepak YadavJ Lokesh Yadavradheshyam(Qlsahilenlerprise:com:[email protected] 313001 0294-252107212560971 9887069852 Radheshyam I Raja Choudharyi~lp_CJr.shiv;)minfotech/clemail.comJ..p3rp.eknr/clp.maiLc.ofl) 305001 9251517171 9314055633 Naveen I Pareek Jip"'kash.sin£[email protected]~ob.al.comI dev.kha.tr.I@§y.sne.tr;I.obaJ.com 302001 9529470396 9549999204 Prakash I Devendra
Novateur Electricaf:& Digital systems pvt Ltd. -,AREA.Office, JAIPUR
ALWAR ,SARVANLAL 93512092231 sharwantal.yoq [email protected]
AJMER 99280367Q21 raj!ln,[email protected] RAJ,ENDRA
I(OTA 2162~591 hansraj.daMR. HANS
MR. SUNDARM.URTI
MR. RETHENVL
MR.,SISPAL
MR. MUTHUSWAMI
MR. LOI<ESH I<UMAR MALAV
MR. MAHENDAAKUDAL
MR.GAURAV
Ms PRIYANl<A(Service Cordlnator)
UDAIPUR 93521620941 5und aram oorthl.peru [email protected]
9314532774IralhlnaveJ.sarnUlhlravol@!lUmerlc;ups.eornBIl<ANER
BANSWARA 93142149 O,6/1ll1l1husarny.ch ern)al<[email protected]
DHPUR '9352355779/sidhartha,kumar@numericups,com,rajeridrasingh,ralhore@numericups;corn
JAIPUR 9352395656/[email protected]
JALORE 93142148761 [email protected]
L-3
0291-5104435