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Location Preference: Bangalore

PROFESSIONAL SYNOPSIS

Around 15 years of progressive leadership experience and proven track record in Business Consulting, Strategy

Execution, Program Management, Organization Change Management and Leading Teams.

Expertise in planning, executing and spearheading various complex projects across Strategy, Process, and,

Technology implementations spanning both operational as well as organizational change management.

Deep understanding of technology businesses, large deal-related constructs, and, costing & financial management;

Have conducted extensive research in the domain of offshoring, outsourcing, and shared services models,

methodologies and practices.

Possess a clear understanding of the industry and technology trends with the distinction of instituting new practices

to achieve business excellence.

Actively engaging with CXO level stakeholders in customer organization; Possess excellent interpersonal,

communication and analytical skills with demonstrated abilities in, both internal and external, stakeholder

relationship management.

Proven skills in leading teams in a matrix environment to work in sync within the organization parameters &

motivating them for achieving business and individual goals.

QUALIFICATIONS

2008 Post Graduate Diploma in Management for Executives (1 Year Full-Time MBA) from Indian Institute of

Management, Calcutta.

1997 Bachelors Degree in Engineering (B.E.) – Mechanical from Regional Engineering College, Rourkela.

ORGANISATIONAL EXPERIENCE

Mar’10 – till date with KPMG, Bangalore as Manager (Management Consulting)

Key Responsibilities

Rendering advisory services across diverse clients in the area of outsourcing, shared services and IT strategy &

performance.

Responsible for practice development including formulating service offers, preparing go-to-market strategies,

solutioning & capability development; Responsible for sales target of INR 2.5 Crores and revenue realization of INR

2.25 Crores; Currently evaluating setup of consumer markets analytics services for the firm.

Assisting customers in negotiating large deals involving outsourced projects, applications and infrastructure.

Delivering on engagements ranging from shared services setups, sourcing health checks, IT portfolio management,

vendor management process setup, market landscape analysis and business process reviews.

Notable Achievements

Setup and operated a Program Management Office for establishing a 1500 seater IT and Finance Shared Services

Centre for a leading MNC; Responsibilities included establishment of program governance, stakeholder management,

organization change management, risk management, financial modeling, benefits management, defining commercial

framework for operations & transition management.

Defined and setup the processes for the demand management office for a IT Shared Services Centre; Responsibilities

included development of tools & templates including Forecasting Model, Demand Pipeline Tracker, Estimation Model,

Service Request Templates, etc.

Developed a transition methodology for moving operational processes to a shared services center for a large MNC

entailing movement of the processes from 8 European countries.

Conducted market study on Financial Services captives focusing on service delivery, operating models, and, growth

strategies. Findings were published in the thought leadership ‘Offshoring in Financial Services – A Captivating Story’.

Jan’09 – Mar’10 with Deloitte Touche Tohmatsu (India) Private Limited, Mumbai and Bangalore as Manager

(Outsourcing and Shared Services)

Key Responsibilities

Rendered advisory services across diverse clients in the area of outsourcing, shared services and IT strategy.

Led complex projects delivering high quality work on time and as per budgets

Developed as a thought leader by keeping abreast of global developments and trends; Shared knowledge with clients

and in engagements adding value to the relationship

Led and mentored team of high performers by role modeling appropriate behavior and sharing experiences and

knowledge

Notable Achievements

Conducted assessment of an IT shared services organization providing Datacenter & Network Services;

Conceptualized and developed a consumption based cost model enabling transparent chargeback mechanism to

different business units; Incorporated ITIL service management practices to identify and categorize services &

defined the service levels.

Performed strategic & operational assessment and future roadmap development for a financial services captive;

Surveyed leading IT captives across dimensions of strategic intent, governance, organization structure, relationship

management, delivery model and people management.

Conducted feasibility analysis for implementing ERP in a large PSU with 7 diversified businesses; Studied current

business processes, applications & infrastructure and mapped them to the to-be state; Developed business case and

provided multiple scenarios with corresponding ROI analysis.

Performed IT due diligence to assess synergies for a potential M&A opportunity for a Telecom giant; Analyzed the IT

systems, assets, people and process maturity of the target to identify potential gaps and areas of synergies.

Sept’97 – Nov’07 with TATA Consultancy Services, Bangalore and Phoenix as Delivery Manager (Large

Accounts in Financial Services Sector)

Key Responsibilities

Responsible for end to end Program and Delivery Management for a large account worth US$ 19 mm annually.

Managed service delivery of ADM, production management & maintenance and infrastructure operations with a

heterogeneous technology mix.

Responsible for account strategy and planning, relationship management and senior management functions for the

account.

Accountable for management of globally distributed team involving over 200 personnel involving Architects,

Managers, Analysts and Engineers.

Notable Achievements

Spearheaded and won multiple business proposals to exceed yearly targets of 10%, thereby boosting the revenues

by orchestrating a cross functional team of experts.

Rationalized the costs with effective deployment of right sourcing models improving the bottom line by 18%.

Led large accounts in offshore-onshore model involving account strategy planning, financial management,

stakeholder management, program management and risk management.

Extensively interacted with customers across America, Asia Pacific and Europe for cementing healthy customer

relationships enabling repeat business and avenues for growth.

Setup Community of Practice (CoP) for Java within the account to foster continuous learning and instill technology

vibrancy among associates.

Played a key role in reducing IT maintenance costs in non-compliant legacy systems by tracking and implementing

infrastructure uplift solutions.

Implemented multiple technology solutions using standard J2EE frameworks and third party products for US based

financial services organization in the domain of customer servicing, web security and identity & access management.

Led the successful organization of intra-TCS workshop on maintenance projects involving 200 Associates from 30

accounts.

Jun’08 – Jul’08 Summer Internship with National Australia Bank, Melbourne

Project Title : Critical Analysis of NAB’s Outsourcing Strategy with Leading Indian BPO Vendor

The project involved assessment of the health of relationship using Gap Analysis framework across parameters of

BPO Governance, Service Level Management, Cultural Integration and Risk Management. It required prioritization

and recommendation of solutions to close gaps and arrive at effective sourcing relationship.