SHWETA JAIN email: shwetastar32@gmail.com

OBJECTIVE:

Seeking a challenging analytical plus development opportunity in a dynamic environment where innovation education and sense of ownership are valued and encouraged.

PROFESSIONAL EXPERTISE:

Advance Excel 2007/10/13:Good command over advance functions like Offset, Sumproduct, Vlookup, Countifs, Sumifs, Index, Match Etc.), Pivot Table, Conditional Formatting, Dynamic Charts/Graphs Etc.

MS Access 2007/10/13:Creating Database, Tables, Reports, Writing Queries

Visual Basic for Applications:Writing Codes for Excel, Modifying Existing Macros, Error Handling, Creating Custom Menubars and Toolbars, ADO Connections, Working with Internet Explorer, Forms

SQL:DDL & DML commands, Constraints, Joins, Functions, Group By, Order By Etc.

Others:Word, PowerPoint, Outlook, SAP Application

DOMAIN EXPERIENCE:

Working with Gas and Electricity Domain (Direct Energy) since Jan’16 in HCL Technologies. Worked with Telecom domain (British Telecom) from Sep’12 to Dec’15 inn HCL Technologies. Worked with Transportation domain (Yellow Roadways Corporation) for three years in EXL

services.

PROFESSIONAL EXPERIENCE:

HCL Technologies (Sr.Analyst) Sep’12 –Till Date

Environment: Excel 2007/13, VBA (User Defined Functions, scratch written code, Error Handling, Forms and

ADO / recordset handing), SQL, SAP Application

Job Responsibilities: Planning and controlling Management Information activities for respective campaigns, in order to

meet the requirements of external clients Taking care of all reporting parts and distributing the reports to the External and Internal Clients. Designing and Formulating new reports and creating Interactive Dashboards as per Stakeholder

requirement. Producing useful insight and valuable information from various raw data sources Designing and maintaining processes for measurement, tracking, reporting and analysing traffic

and user experience Recognising and extracting critical indicators from large and complex data sets and being able

to interpret and express those indicators in a business context Responsible for end to end automation of the reports by creating VBA Macros and modifying

existing macros as per the requirement. Performing testing, maintenance, debugging and documentation for every process. Analyzing the performance data to find out the outliers in terms of site performance. Writing SQL queries to fetch the data from Access database to meet the ADHOC requirement Using SAP application to fetch the raw data for the reports.

EXL Services (Sr. Business Analyst) Nov’08 –Nov’11

Environment: Excel 2007, VBA, MS-Access & SQL

Job Responsibilities: Maintaining and publishing Daily, Weekly and Monthly reports. Responsible for analytical work related to agent level and site level performance.

Preparing Monthly Business Report and Quarterly Business Report for a quick overview of business to find out the areas need to work upon.

Maintaining monthly dashboard for SLA based on client requirement for both the sites Noida & Manila.

Responsible for designing and calculating incentive plans for all levels (Advisor, SMEs, BAs & AMs).

Responsible for writing and modifying SQL queries based on data requirement. Automating excel reports using VBA in order to reduce time and efficiency. Preparing PPT for monthly review meetings and client calls.

STRENGTHS:

Analytical bent of mind, high degree of intelligence gathering capability, organized and flexible approach towards issues at hand, adept in handling technical stuff with ease, hardworking, ambitious.

PROFESSIONAL ATTRIBUTES

Ability to deal directly with the clients regarding the requirements that includes functional and performance related issues.

Effective interpersonal, communication, learning and organizing skills. Proven strength in problem solving, coordination and analysis. Ability to work hard and grasp things effectively and quickly. A self motivated, leading and participating team member.

EDUCATIONAL QUALIFICATION

Post-Graduation – Pursuing M.Sc(IT) from Sikkim Manipal University Graduation – B.A. from Delhi University, Delhi in 2007 Schooling – Intermediate from C.B.S.E, Delhi in 2004 High School from C.B.S.E, Delhi in 2002

PERSONAL DETAILS:

Date of Birth : July 19th, 1987Address : 107/61-A, Street No. 6, East Azad Nagar, Delhi-110051Father’s Name : Mr. Arun Kumar JainMarital Status : SinglePassport : YesMobile : 9953581532

I, hereby, declare that all the above stated information is true and best to my knowledge.

(SHWETA JAIN)