SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

Professional Profile Shruti Srivastava has worked within the Middle management positions with the world’s best known service delivery companies, delivered service solutions and led transitions that transformed corporate goals to profitable reality and customer delight; built effective processes and managed high transactional productivity.

A Change Catalyst with 9 years in ITES/IT industry in Global organizations (Infosys, IBM, Wipro). Adept in working closely with Business Heads, understanding business priorities and managing complex projects /issues in a rapidly changing, often ambiguous environment.

Accomplished professional with experience in working on Global Operations and Project Management with a proven track record of successfully managing Customer Relationships. Ability to bridge the gap between strategic intent and process execution.

Shruti is currently handling a Project Manager role for one of the most prestigious accounts (T-Mobile) for Global Delivery and multi country SAP implementation. As the PM, responsible for timely delivery of the milestones defined for the implementation project.

Valid Australian Work Permit till Dec 2018Valid B1 Visa for multiple visits to USA

Projects:1. Role: Project Manager

(SAP Implementation CRM, BI, Security) – T-Mobile (Sep’13 till date)Location : Bangalore

Client Description: T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 293 million Americans. It has approximately 38,000 employees globally. T-Mobile US, Inc. (NYSE: "TMUS") is a publicly traded company. Deutsche Telekom AG (OTCQX: "DTEGY") maintains a 67% ownership of T-Mobile US, Inc. common stock. Deutsche Telekom is one of the largest telecommunications companies in the world, with nearly 130 million customers worldwide

Responsibility included: • Project Management- Single/Multiple projects – Development/Maintenance/Production Support • Responsible for driving successful closures of the deliverables and milestones• Responsible for the planning, strategizing the workshops and business propositions • Accountable for the business solutions being proposed and acceptance of the same• Act as a link between the customer IT teams and the internal stakeholders for delivery of faster solutions

and quick turnarounds• Responsible for managing project budget with business process owner• Act as a single point of escalation for all business complexities and disagreements• Responsible to measuring and maintaining the health of the project• Responsible for introducing and implementing new processes as required for the project success• Responsible for setting up reviews and ensuring the quality of deliverables• Responsible for Resource Optimization & Allocation • Responsible for Team & Client management for smooth delivery• Responsible for highlighting the risk areas and proposing mitigation plans• Responsible for Transitioning the project to Support Teams – Draw up SLAs/Define Support

Processes/ON CALL Support

2. Role: Project Manager 1 of 8

SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

(SAP Implementation FICO, S&D, HR, Basis) – GfK (Jul’13 till Sept’13)Location : Bangalore

Client Description: The GfK Group, established in 1934 as Gesellschaft für Konsumforschung is Germany's largest market research institute, and the fourth largest market research organization in the world, after Nielsen Company, Kantar Group and Ipsos.

Responsibility included: • Responsible for timely delivery of the milestones defined for the implementation project• Responsible for people management and team management for smooth delivery• Responsible for driving successful closures and measure the health of the project• Responsible for introducing and implementing new processes as required for the project success• Act as a link between Onsite and Offshore to ensure smooth task delivery and help the team to understand

the bigger picture• Responsible for highlighting the risk areas and the proposed mitigation plans to the customer to maintain

transparency in transactions• As the Cutover Manager responsible for extracting the information from the customer and ensure the

data migration happens with no delays• Responsible for motivating and maintaining the zeal amongst the team members to meet stringent targets

3. Role: Project Manager SAP R/3 (FICO, S&D, SCM, ABAP) – Philips (Mar’13 till Jul’13)Location : Bangalore

Client Description: Philips Electronics India Limited, a subsidiary of the Netherlands-based Royal Philips Electronics, is the leading Health and Wellbeing Company. Philips is a simpler and more focused company with global leadership positions in key markets of Healthcare, Lighting and Consumer Lifestyle, addressing people’s Health and wellbeing needs and aspirations as its overarching theme.

Responsibility included: • Managing the end to end service delivery in a multi-vendor environment with rigorous SLA in a 24/7

work environment• Responsible for resource forecasting, budget planning, direct client interaction, escalation management,

end to end business reporting, streamlining of other business processes and activities • Responsible for leading the Weekly/Monthly Service calls and presenting the Project Health to the client• Pre-sales activities includes; concept designing, presentations, proposal writing etc. and conducting

trainings, workshops/presentations and value addition precept• Ability to work well with teams and being a good individual contributor as well as team player • Specialties: IT Business Management with specialization in global SAP HCM Implementation,

Enhancement & Support, Project & Program management, Implementation Methodologies, Testing & Training, Business Process Improvement & Solution Design, Change Management, Client Management, Strategy, Risk Analysis, Team mentoring, ITSM /ITIL processes, Onsite-Offshore Transition Management, Worked on RFPs & presentation, Effort estimation

Achievements in the project:• Chaired and successfully conducted multi vendor meetings for the process stream lining and better process

alignment for faster resolution of issues

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

• Been successful in controlling and sustaining the project KPIs and reducing the ageing count • Participated and represented Wipro Management for OCC discussions

4. Role: SAP HCM Global Lead – Nokia Siemens Network (Oct’11 till Mar’13)Location : Finland/Germany

Client Description: Nokia Siemens Networks is a multinational data networking and telecommunications equipment company headquartered in Espoo, Finland and a joint venture between Nokia of Finland and Siemens of Germany. It is the world's fourth-largest telecoms equipment manufacturer measured by 2011 revenues. Nokia Siemens Networks has operations in around 150 countries.

Responsibility included: • As a Global Lead based out of Espoo, Finland responsible for seamless business integration, identifying

new system functionalities for further system enhancements, cost management and maintenance of high quality of the global IT services and solutions

• Responsible for both strategic planning and efficient operational management• Responsible for planning and execution of development projects• Responsible for managing project budget with business process owner• Responsible for ensuring that services operate within agreed SLA levels• Responsible for planning, strategizing and handling the system checkouts, mini & major releases and

handle responsibly planned and unplanned system outages• Responsible for analysis, design, development, testing and implementation of customized ERP solutions

for new implementations, upgrades and enhancements of other Modules of SAP practice including PA/OM, ESS/MSS, Time Management, Compensation Management and Interfaces

• Worked from client location for direct interaction with the business process owners to be able to better understand the business requirements and thus be a part of the solution design and delivery related discussions and strategy

• Core team member providing enhancement, post implementation support and maintenance services to the client

• Responsible for manpower planning & resource allocation based on business requirement• Worked in partnership with the other internal and external service providers to provide a functional

overview and assist in developing programs as per client requirements• Act as a single point of escalation for all business complexities and disagreements

Achievements in the project:• Successfully rolled out phase I of the ESS/MSS roll out• Successfully partnered with external vendors for chalking out the strategy for Time Management roll out

scheduled for Oct’12• Successfully controlled the project cost to the organization by ensuring timely delivery of big and critical

projects and controlling the billing activities• Lead trainer for the new joiners on client specific tools & processes• Recognized as an SME for the existing team

5. Role: SAP Application Consultant – The Walt Disney Company (Apr’10 till Oct’11)

Client Description:

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, BangaloreThe Walt Disney Company also known simply as Disney is the largest media and entertainment conglomerate in the world. The company is best known for the products of its film studio, the Walt Disney Motion Pictures Group, today one of the largest and best-known studios in Hollywood.

SAP project with Disney primarily involves development of SAP HR Interfaces in the area of compensation and employee life events and also perform custom enhancements for various modules including PA/OM, Recruitment and ESS/MSS.

Responsibility included: • Core team member for the project transition for Wave 1 phase• Core team member responsible for analysis, design, development, testing and implementation of

customized ERP solutions for new implementations, upgrades and enhancements of other Modules of SAP practice including PA/OM, Recruitment and ESS/MSS

• As a Functional Consultant responsible for interacting directly with the clients to be able to better understand the business requirements and thus be a part of the solution design related discussions

• Core team member providing enhancement, post implementation support and maintenance services to the end client

• Responsible for understanding the client business processes and delivering excellent solutions and support service as per the SLA and TAT defined

• Handle the 24/7 support responsibilities for ON CALL handling and resolving high severity issues• Responsible for handling the system checkouts, mini & major releases and handle responsibly system

outages• Responsible for creating the Functional Specifications, Technical Specifications & Unit Test Plans for the

enhancements being performed• Handling interfaces in the area of Compensation Management and Employee life cycles and Events,

providing specialized consulting services related to Inbound and Outbound Interfaces being handled and support for the Walt Disney project

• Worked in partnership with the ABAP team to provide a functional overview and assist in developing programs as per client requirements

• Lead trainer for IBM proprietary tools/applications including IBM Smarter ADM (Application Development and Maintenance) and RTC (Rational Team Concert)

• Also work on IBM Rational Portfolio Manager, Desk to Desktop: Saba Centra, IBM Lotus Domino; Client specific tools like Service Centre, Transport Management System, Quality Centre

Achievements in the project:• Ensured a smooth & successful Wave 1/2/3 transition • Lead trainer for the new joiners on client specific tools & processes• Recognized as a high performer and an SME for the existing team

6. Role: SAP Application Consultant – IFF (International Flavors and Fragrances) (Jan’10 to Mar’10)

Client Description:

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, BangaloreA leading creator and manufacturer of flavors and fragrances using knowledge, creativity, innovation, and technology IFF is the 2nd largest in the flavors and fragrance industry globally. It has its presence in 36 countries across the globe and has been in business since 1833.

SAP was 1st implemented at IFF in 1999 with an aim to make the processes more robust and system dependant.

Responsibility included: • Provided functional consulting services to the client to chalk out the process flow for the project outline • Spearheaded the Netherlands Payroll configuration for NL wage types• Supported custom interfaces for Netherlands Payroll project• Defined and configured new Personnel Actions as required • Performed the Enhancements as required in the system • Provided post upgrade support for 36 countries • Handled day to day production issues including Creation of country specific Infotypes, Creating Work

Schedules, Employee Compensation Management• Prepared a training manual and trained the end users on use of new system options• Worked in partnership with the SAP ABAP to provide a functional spectrum• Documentation of the configurations performed in the system

Achievements in the project:• Handled the project single handedly as the only IBM resource deployed at IFF• The initial business travel of 2 weeks was converted to a 2.5 months project assignment for IBM based on

client confidence in the consulting provided by IBM

7. Role: SAP Application Consultant – Nokia Corporation (Jun’09 to Dec’09)

Client Description: A Finnish multinational communications corporation that is headquartered in Espoo. Nokia is engaged in the manufacturing of mobile devices and in converging Internet and communications industries, with 128,445 employees in 120 countries, sales in more than 150 countries and global annual revenue of EUR 50.7 billion.

SAP project with Nokia involved Support for various modules including PA, OM, Payroll, Time and ESS/MSS

Responsibility included: • Involved in Business Blueprinting; being in a client interfacing role, I was responsible for interacting with

the client in workshops for gathering necessary information and preparing the Business Blueprint documents for the next phase of the project

• Spearheaded the process validation workshops for getting the sign-off of the “Business Blue Print” document to proceed with the System Configuration

• Performed PA/OM configuration • Resolving any defects raised while UAT• Handling Change Requests pertaining to PA/OM, Payroll Mgt, Time Mgt• Handling the Enhancements to be performed in the system

• Documentation of the configurations performed in the system• Worked in partnership with the SAP ABAP to provide functional requirements• Creating and sharing the Weekly Project Performance Report & Team Report (Project Health Card) with

the Senior Management of the Project

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

8. Role: SAP Application Consultant – Kraft Foods Inc. (Feb’09 to May’09)

Client Description: Kraft Foods is a market leader in Consumer products with Operations in 72 countries in all regions, primarily AG and EU based and expanding in EEMA and AP. It is a $34Bl industry headquartered in Chicago with a Credit Rating 3.

SAP project with Kraft involved upgrade from ECC5.0 - ECC6.0 & implementation of the PA, OM, Payroll, ESS & MSS modules for 72 countries. The blueprinting phase started 5 th Jan’09 & currently the project is in Wave 2 wherein Wave 1 involved up gradation of ECC5.0 - ECC6.0

Responsibility included: Upgrade of the Kraft HR systems from the current ECC5.0 environment to that of ECC6.0 involving:

• Unit Testing : Test script creation & execution covering 72 countries • Integration Testing : Test script creation & execution for ESS/MSS and Regression Testing• TPR raising & TPR resolution

9. Role - SAP Application Consultant – Oscar Group of Companies (Sep’08 to Dec’08)

Client Description: Power India Limited started its operation in the year 1965. From it’s humble beginning in a small town of Maharashtra called Ranjangaon, PIL has achieved several milestones and today it is one of the largest manufactures of storage batteries in India. Currently the company is having seven production facilities in India namely Ranjangaon, Pune, Nashik, Chennai, Hosur, Gurgaon and Durgapur respectively.

Product Range, Power India Limited, the flagship company of the Oscar group is the market leader in the storage battery industry. PEL manufactures different kinds of Industrial Power supplies and Battery Chargers.

Responsibility included: • Understanding the As-Is business process (based on the business case and role plays)• Preparation of Business Process document, To-Be documents• Gap analysis• Arranging process validation workshop and getting sign-off of “To-be” document• Preparation of development functional specification.• System Configuration• Unit testing and Integration testing• Test problem resolution• Authorization design and co-ordinating with Security team for role build• Creation of User Training Manual• Co-ordinating User Acceptance Test• Data Migration in Cut Over phase through LSMW programs • Post Go-live support

Achievements on the job at IBM:• Completed SAP HCM Module training at Siemens• Successfully completed 5 projects by getting involved in different phases of the projects, ranging from

Implementation, Enhancement, Support, Testing and Data Migration.

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

Non SAP Expérience Business Patner HR Infosys, Bangalore Mar 2006 – Aug

2008

Experience of Employee Engagement, Employee Relations, Attrition Management, Employee Communication, Policy Implementation and Query Management, Experienced in Developing and Implementing Employee Orientation Programs

Job responsibilities • Been a part of the SAP Implementation team representing the business and providing the business

requirement for the business mapping exercise• Understanding business scenario and assisting BU Head and Management in effective manpower

planning, management and cost to enhance productivity, employee engagement and competency• Responsible for day-to-day HR administration and operational activities for the BU, proper

implementation of policies and processes and clarification of employee queries on policies, processes and other HR related areas

• Provide the necessary inputs on the requirement of particular HR interventions for the BU to the HRD Team, get involved in the design phase to accommodate any customization if needed, implements the interventions and periodically monitors their effectiveness

• Responsible for implementation of the Performance Improvement Program for low performers• Responsible for the handling the Disciplinary cases & talking corrective action• Partnering with the BU in carrying out the promotions and progressions within the BU• Responsible for designing the Reward & Recognition plan for the respective BU & inducing the Spirit of

R&R

Achievements on the job at Infosys• Awarded as the Best Business HR (CEO Award)- Mar’07 for having a go getter attitude towards the role

& maintaining 0% attrition in one of the critical accounts for five consecutive months & performing extraordinarily in cross functional projects (Campus Recruitment Drive & Launch of the Referral Program)

• Awarded with the HR Head Appreciation Award- Oct’07 for achieving Highest ESAT amongst all SBUs• Awarded with the HR Head Appreciation Award-Jan’08 for successfully handling the pre-events &

promotion campaign for the Annul HR Meet• Successfully accomplished a project on skill mapping in a key account leading to huge savings in cost,

right skill fitment of manpower as well as helped in reducing attrition• Looking after attrition management of 600 employees in the BU working with leading clients in the high

tech & discreet manufacturing industry and human resource operations.• Reduced the attrition of some of the key accounts from 80% to 0% through a number of organization

development initiatives.• Achieved the highest level of employee satisfaction in my BU among all the other BUs of the organization• Successfully completed Punjab Belt Campus Hiring Drive as a part of the cross functional training

Projects done during MBAOrganization: KPIT Cummins Infosystems Ltd

Summer Internship Project: “Special Program Management & Mapping of the Organizational Structure”

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SHRUTI SRIVASTAVA

Mobile Phone: +91-9611677789 Mail ID: shru180@gmail.com

Current Address : Electronic City Phase 1, Bangalore

1. Project Details: • Designing a Reward and Recognition Program• Implementation of the Job Rotation Policy

2. Management Research Project: “Measurement of the Organizational Role Stress in the BPO sector in Bangalore”

Education and Background Std./Degree Year Of Passing Name Of Institution

MBA-HR 2006 ICFAI Business SchoolB.Com 2002 Delhi University12th 1999 Loreto Convent10th 1997 St. Agnes’ Loreto Day School

Other Relevant InformationPassport No: GO244577, valid till 25-10-2016, issued at Bangalore, Karnataka, IndiaLanguages known: English, Hindi and learning GermanMarital Status : MarriedSpouse Name : Navin DharmajanSpouse Profession: SuccessFactors Lead at Accenture, India (Bangalore)

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