Shropshire Directory 2013/14 - Care Choices · SHREWSBURY NEWPORT TELFORD IRONBRIDGE MUCH WENLOCK...

Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud

In association with:

Shropshire Directory 2013/14Adult Care and Support Services

The comprehensive guide to choosing and paying for care• Home support • Specialist care • Useful contacts • Care homes

Carding Mill Valleyfresh water stream

OSWESTRY

ELLESMERE

WEM

WHITCHURCH

MARKET DRAYTON

SHREWSBURY

NEWPORT

TELFORD

IRONBRIDGE

MUCH WENLOCK

BRIDGNORTH

PONTESBURY

CHURCH STRETTON

BISHOPS CASTLE

CLUN

KNIGHTONLUDLOW

CRAVEN ARMS

CLEOBURY MORTIMER

WestlandsStation RoadWem SY4 5BL01939 232784

New FairholmeShrewbury RoadOswestry SY11 2RT01691 684970

Briar�eldsRaby CrescentShrewsbury SY3 7JN01743 353374

Coton Hill HouseBerwick RoadShrewsbury SY1 2PG01743 235788

Stone HouseUnion StreetBishops Castle SY9 5AJ01588 638487

Chillcott Gardens Bridgnorth Road Telford TF7 4LU01952 587439

Innage Grange Innage Lane Bridgnorth WV16 4HN01746 762112

Lightmoor View Brick Kiln BankTelford TF7 5LH01952 432412

FarcroftNorth RoadWellington TF1 3EU01952 223447

Care at Home 3 The ParadeTelford TF2 8EQ01952 608682

Cottage ChristianGranville RoadNewport TF10 7EQ01952 825557

Barclay GardensWellington RoadDorrington TF2 8AB01952 605321

WoodcroftCroft WayMarket Drayton TF9 3UB01630 657486

Green�eldsLiverpool RoadWhitchurch01743 283200

Barley�eld House110 Crowmere RoadShrewsbury SY2 5JJ01743 355746

Crowmoor HouseFrith Close MonkmoorShrewsbury SY2 5XW 01743 235835

Making life easier...Whatever the individual circumstances, Coverage Careis making a real di�erence to the lives of older peopleby providing a range of care services throughoutShropshire, Telford & Wrekin, all on a not for pro�t basis

Care at Home Respite Care Care on Call Day Centres Good Neighbour ServicesResidential Care Dementia Care Nursing Care Learning Disability

Coverage Care Services LtdAllison House Oxon Business Park Shrewsbury SY3 5HJTel: 01743 283200 • www.coveragecareservices.co.uk

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Contents

3Visit www.carechoices.co.uk for further assistance with your search for care

4Welcome from Shropshire Council

Regions covered by this Directory 5

Personalisation

Making it Real in Shropshire 6

Reablement and independence

Independence assessment 7 Fair Access to Care Services 7 Maximising Independence 7START (Short Term Assessment and Reablement Team) 9

Community-based support

Community Action Team 9 Community-based resources 9 The Community Directory for Shropshire, Telford and Wrekin 11

Community living

Support from the NHS 13 Independent home care providers 13 Home care agency checklist 14 Home care providers (listing) 17Assistive Technology and Telecare 21 Support for family carers 21Respite care and short stays 22Intermediate care 23Sheltered housing 23Extra Care 23

Specialist care

Learning and physical disabilities 25Dementia care 25 Residential dementia care checklist 26 Mental health 27End of life care 27

Care homes

What is a registered home? 28Inspection and registration of care services 28 Care home checklist 29

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care

Quality Commission (CQC) and neither Shropshire Council nor Care Choices can be held liable for any errors or omissions. The information contained in this Directory was correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Shropshire Council.

6

7

9

13

25

28

34

30Paying for care

Personal Budgets 30

Ways in which a Personal Budget can be managed in Shropshire 30

Direct Payments 31

Individual Service Funds 31

Council-managed account 31

Third party-managed fund 31

General advice about Personal Budgets 32

Self-funding advice 32

What will you have to pay for your care? 33

Essential information

This Directory’s helpline 34

Adult protection, risk management and safeguarding in Shropshire 34

Comments, compliments and complaints 34

How solicitors can help 35

Out of county care homes 36

Useful local contacts

Listings

Care homes and care homes with nursing by area:

North Shropshire 41

Central Shropshire 43

South Shropshire 46

Indices

Home care providers 48

Care homes/care homes with nursing 48

Other advertisers 50

41

36

48

4

Welcome from Shropshire Council

This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Welcome to the 2013/14 Shropshire Care Services Directory which provides information for older people and adults with disabilities about the range of social care services available across the county.

Shropshire Council’s Adult Services teams work with people aged over 18, and their families who may need help with their care. This could be because they have

Live Life: Your Way – Transforming Adult Services

The transformation (sometimes called ‘personalisation’) of Adult Services is a national programme aimed to shift the balance of power from the local authority, over to the person who requires care and support. The programme will give people who use services more choice and control in who, when, and how they can receive services. In Shropshire we are now looking at the way we deliver services and this will mean some changes in how our services work in the future.

Our transformation of Adult Services programme is called ‘Live Life: Your Way’. We are looking at how best to provide information and guidance to everyone who needs extra support in order to offer Personal Budgets to people who meet the eligibility criteria for social care funding. Please see pages 7 and 30 for more information on funding your care and the eligibility criteria we use.

The offer of Personal Budgets to older people, and people with disabilities, is via a system called ‘Self-Directed Support’. This means exactly what it says - the person who needs a service can make key decisions about their own support.

The process involves having an assessment, and then (if you are eligible) you will be told an indicative amount of money (your Personal Budget) that you can spend on your care and support. The next step is to create a support plan, which lets us see how you plan to spend your budget. Providing your plan comes within the budget, meets your needs and identified outcomes and will help you be safe and well, it should be signed off.

If you need further details about this, please look at the website page: www.shropshire.gov.uk/livelifeyourway, or email the ‘Live Life: Your Way’ programme at: [email protected], or telephone: 0345 678 9005.

The transformation of Adult Services means that lots of people are working in different ways, and in ways that make the systems fair and equitable, discussed further on page 6.

We provide a wide range of preventative services described in this Directory including: home care, day care, equipment that can help with mobility and adaptations

to your home. Depending on how you choose to manage your budget, some services can still be provided directly by us and others by private or voluntary organisations.

Comprehensive lists of home care providers, care homes and care homes with nursing registered in the county are included in this Directory which has been produced in association with publisher Care Choices.

If you are looking for help with making important decisions around your care and support, you can contact the First Point of Contact team, who will refer you to the appropriate advice and assessment social care team.

We hope you find this Directory and the internet versions (at www.carechoices.co.uk and www.shropshire.gov.uk) helpful and easy to use.

Further information about community care services in Shropshire is available from our website: www.shropshire.gov.uk or by contacting:

The First Point of Contact for Adult Services Team on 0345 678 9044 Email: [email protected]: www.shropshire.gov.uk

mental health issues, a learning or physical disability, a sensory impairment or because they have become frail and are struggling to continue to live independently and receive support at home or may need to live in a supported environment such as a care home or care home with nursing.

Bridgnorth

Oswestry

Whitchurch

Market Drayton

ShrewsburyShrewsbury

Ludlow

Craven Arms

Church Stretton

Shifnal

Much Wenlock

Wem

Ellesmere

Bishop’s Castle

A5

A5

A458A442

M54

A49

A49

A488

A488

A489

A5A495

A528A49

A53

A41

A483


Regions covered by this Directory

Care home listings North Shropshire.................................................................. 41

Central Shropshire............................................................... 43

South Shropshire.................................................................. 46

Care homes with nursing listings North Shropshire.................................................................. 42

Central Shropshire............................................................... 45

South Shropshire.................................................................. 47

Contains Ordnance Survey data © Crown copyright and database right 2011.

Home care providers All regions ................................................................................ 17

Shropshire Partners in Care’s purpose is to support the development of a high quality social caresector in the areas of Shropshire and Telford & Wrekin

Information&

Advice DBS ChecksAdvice

NetworkingOpportunitiesOpportunities TrainingTraining

Representing the adult social care sector with all

key partners

Contact usTel: 01743 860011 Email: [email protected] Website: www.spic.co.uk✆

The Care Ladder brings together people who are seekingemployment and Health and Social Care Organisations

who are looking to recruit by matching vacanciesthrough location and job title

For more information visit www.thecareladder.co.uk

Care Ladderthe

WorkforceDevelopment

Funding

The Care Workforce Development Partnershipaim is to facilitate a co-ordinated approach to workforce development whilst at the same timemaximising the opportunity to pool resources, knowledge and skills.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

We are working to give people more choice and control when deciding what support meets their needs. We call this ‘self-directed support’.

Self-directed support fits within the government’s ‘personalisation’ agenda. It is an innovative approach to providing social care to older people and adults with learning disabilities, mental health issues, physical disabilities and sensory impairment.

Instead of a package of care being organised by us, self-directed support gives individuals more opportunity to identify their own needs and enables them to plan how to meet them.

If you feel that you may benefit from some support, you can contact our customer service centre on 0345 678 9044 who will ask you some key questions about your personal details and your circumstances.

These questions are the first stage of carrying out an assessment of your needs and enabling you to identify

what support is available in your local community that can help you grow in confidence and enable you to develop and regain your skills for independent living. You will be given advice and guidance on how to access the support services in your local community and will be signposted to these services.

If the community resources available to you are not enough to meet your needs then you may be entitled to some funding from us in the form of self-directed support which could be given to you as a Personal Budget. This will enable you to meet your needs and remain safe. Personal Budgets are discussed further on page 30.

With support from our Adult Services Team you will develop a support plan that identifies your eligible needs, you will be able to choose what support would be best to meet your needs and this will be regularly reviewed to ensure that we are enabling you to regain your independence and prevent you from losing your skills.

Personalisation

We are working to develop Adult Services to give people more choice and control over how they are supported.

People have told us they want a wide range of support that is personalised to their needs and enables them to remain independent and active members of their communities for as long as possible.

We have signed up to Making it Real (MiR) to help make sure we are improving services in this way.

Being part of MiR shows our commitment to:

• Making sure people have control over the things they need for their care and support.

• Being clear about how support and care is making things better for people.

• Including people who use services and carers, and the people that live and work near them, when deciding the best ways to support them in their community and supporting people to meet other people in the area where they live or work.

• Making sure all managers support their staff to change the ways they think and work.

• Finding ways to make things work in the right ways for people in their community, not just in the services they use.

• Listening to people, especially to what they want to achieve.

• Thinking about and speaking to each individual’s family and support staff when planning their support.

• Making sure that support is right for each individual’s age, gender, religion, culture, sexuality and disability.

• Thinking about a person’s whole life including if they need support to do things or go places.

Any council or other organisation that provides social care services can sign up to MiR and use the MiR checklist which has been developed by people using services and their carers, supported by more than 30 national social care organisations.

The checklist is a list of statements which outline what people expect if services are personalised.

We will work with people receiving services and carers, using the MiR checklist, to see how we are doing, develop an action plan for making services better, which will be shared with the public, and check progress.

The Making it Real national website holds more information, and lists the organisations that have signed up.

Visit www.thinklocalactpersonal.org.uk for more information.

Making it Real in Shropshire

>>

MAKING IT REALMarking progress towardspersonalised, communitybased support.

MakingItRealMarkers.qxd 1/10/12 18:37 Page 1

Making it Real in Shropshire continued

Shropshire Council also produces a monthly newsletter which provides updates on their progress on the MiR journey and also information on events and recent case studies. This can be found on the Shropshire Council website: www.shropshire.gov.uk.


Independence assessmentWhen you, or someone on your behalf, first contacts us about social care, you are likely to be asked some key questions about your personal details and your circumstances.

These questions are the first stage of carrying out an assessment of your needs and working out if you are entitled to social care support from us. Working out if someone is eligible for support is done using guidance from the government, called ‘Fair Access to Care Services’ (FACS). More information on FACS can be found below.

Before any support from us can be considered we must continue to the next stage of this assessment of

your needs. This is called an ‘independence assessment’ and will look at all areas of your life and consider how effectively your needs are currently met, and whether there are any risks to your health and wellbeing.

It may be that your eligible needs can be met through support already available in your local community that you can readily access and this information will be provided following your assessment.

People who help or care for you, a relative, partner or friend may also request an assessment for themselves. This is called a ‘carer’s assessment’.

Reablement and independence

>>>>

Fair Access to Care ServicesRegardless of your financial situation you are entitled to information and advice about any care needs you may have.

We follow government guidance called ‘Fair Access to Care Services’ (FACS), which has been issued to local authorities across the country. The aim is to make sure all decisions on who receives financial help with care and support are made fairly, openly and consistently. This means each council has to set criteria to make sure help is allocated fairly and to those in greatest need.

FACS eligibility criteria is divided into four bands representing the seriousness of the risk to your

independence: ‘critical’, ‘substantial’, ‘moderate’ and ‘low’. Currently you are only eligible for community care services in Shropshire if your needs are assessed as ‘critical’ or ‘substantial’. This ensures that people in the greatest immediate or longer term need will get most help. Some things are not covered by ‘Fair Access to Care Services’ including Blue Badges and disabled facilities grants.

For more information about FACS call our First Point of Contact for Adult Services Team on 0345 678 9004, or email [email protected]

Maximising IndependenceThis is a service which allows you to receive some help on a short term basis so you can retain your independence and remain in your home. Help could include supporting you with skills such as cooking or helping with travel arrangements, avoiding the early intervention of social care services.

The service has input from social workers, occupational therapists and the Short Term Assessment and Reablement Team (START).

The Uplands at OxonMulti-award winning Care Home and Day Resource CentreThe Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views - and the highest standards of Dementia nursing and care for those with long term conditions.

• Specialists in end-of-life care, short term respite and

rehabilitation and post-operative care.

• Highly-trained staff in a family-owned home.

• CQC compliant and Gold Standard Framework accredited.

or come and visit us at: The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

For more information, please contact us on

www.marchescare.co.uk

01743 282040The Uplands Day Resource CentreA new type of service for older people and their families.

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years.

It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients.

Our Day Resource Centre is open 9am - 6pm Monday to Friday. Full or half day sessions need to be booked in advance. Call 01743 365183.

sf3589 Marches Care Shrop Care Services Directory Ad AW.indd 1 15/07/2013 11:31


The Uplands at OxonMulti-award winning Care Home and Day Resource CentreThe Uplands at Oxon is your very best choice for care with nursing in Shropshire. Our multi-award winning Care Home provides spacious single en suite rooms, with outstanding facilities, glorious countryside views - and the highest standards of Dementia nursing and care for those with long term conditions.

• Specialists in end-of-life care, short term respite and

rehabilitation and post-operative care.

• Highly-trained staff in a family-owned home.

• CQC compliant and Gold Standard Framework accredited.

or come and visit us at: The Uplands at Oxon, Clayton Way, Bicton Heath, Shrewsbury SY3 8GA

For more information, please contact us on

www.marchescare.co.uk

01743 282040The Uplands Day Resource CentreA new type of service for older people and their families.

Occupying a convenient and picturesque position next to the Uplands at Oxon Care Home, the Day Resource Centre has been designed as a comfortable, safe and stimulating environment which is available for the use of all adults of mature years.

It can also provide day respite – often much needed and for less than the cost of four hours domiciliary care – for families and carers of clients.

Our Day Resource Centre is open 9am - 6pm Monday to Friday. Full or half day sessions need to be booked in advance. Call 01743 365183.

sf3589 Marches Care Shrop Care Services Directory Ad AW.indd 1 15/07/2013 11:31

South West Shropshire

START (Short Term Assessment and Reablement Team)

Older people want to stay in their own homes for as long as possible. To do so they might need some form of support. Our in-house short term assessment and reablement service offers a specialist support service and is called START.

This service is aimed at working with people to regain and maximise their independence. START provides a short burst of intensive support which lasts up to two weeks and is then reviewed, extending by a further four weeks where required. During this time START works with the service user setting goals and assessing if there are any on-going care needs. If there are then any on-going needs

the social worker will arrange for this to be provided by an independent home care provider.

START is available as part of a care package provided you meet the eligibility criteria following an assessment of your care needs, discussed on page 7.

For further information contact our First Point of Contact for the Adult Services Team on 0345 678 9044.

Alternatively if you would like to find out about services available in your local area you can use the Community Directory available at: http://search3.openobjects.com/kb5/shropshire/cd/home.page

Community-based supportCommunity Action Team

Shropshire Council’s Community Action Team is a community-enabling service with a diverse range of skills, knowledge and experience to deliver cost-effective grass roots solutions that make the most of community resources, and meet community priorities at a local level.

Community Action Officers are located across Shropshire and work very closely with the elected Shropshire Councillors, and Town and Parish Councils to help and support communities to anticipate and understand local priorities, and make the most of the economic, social and environmental challenges that face them, through local activities and action. We have a wide knowledge of local community networks, contacts, etc.Some of the skills also included in the team include:

• consultation and community engagement techniques for all ages;

• fund finding;

• partnership building;

• problem solving;

• event organisation;

• community planning and development;

• action and business planning;

• project management; and

• social enterprise/community interest company start up advice.

If you would like further information, or would like to make contact with the Community Action Team email: [email protected] or telephone: 01743 253077.

Community-based resources

CasCA – Craven Arms Community Centre (Community arts sports Craven Arms)

The building has recently been taken over by the South Shropshire Furniture Scheme. As well as its general use as a community centre, there are three defined aspects to the centre which make it a wonderful asset for the community and give it massive potential: the sports hall; the conference facility and the training/catering kitchen. CasCA is open Monday to Friday from 9am to 10pm.

Tel: 01588 672847

Web: http://www.furniturescheme.co.uk/centres/casca-centre/

Enterprise South West Shropshire, Bishop’s Castle

Enterprise House is the headquarters of the Bishop’s Castle and District Lifeline Company Limited and trades under the name Enterprise South West Shropshire.

It runs the drop-in IT Centre, the Village Outreach equipment hire project and a number of local regeneration projects.

The building houses the Public Library, the Registrar of Births, Marriages and Deaths, an outpost of the South Shropshire Housing Association, Dial-a-Ride and several private offices.

Tel: 01588 638038 • Web: www.bishopscastle.co.uk


Mayfair Community Centre, Church Stretton

Mayfair is a Community Centre and healthy living centre. It takes a leading role in the development of a strong, thriving and supportive community. They aim to improve the quality of life for people in the Strettons and the surrounding area. The centre has a number of paid staff, but in addition over 200 local volunteers support the work that is undertaken at the centre.

Tel: 01694 722077 Web: www.mayfaircentre.org.uk

Rockspring Community Centre, Ludlow

Rockspring Community Centre is at the heart of Sandpits Estate, Ludlow.

The centre hosts a number of clubs and activities. It runs successful holiday schemes for young people. There is also a host of activities for people of all ages. Their aim

is always to build confidence, encourage friendships and support people in any way to make the most of opportunities. They also offer volunteer work placements and develop skills to help people seek out and secure employment.

Every Thursday at the Rockspring Centre there is a drop in between 9.30am and 12.00pm, call in for a cuppa and a chat, take part in free activities and get help with any problems you may be facing. Staff are on hand from the Multi Agency Team, Benefits Adviser, County Training, Community Housing Officer and Credit Union. Basic IT Skills – get help with word processing, emails, file management etc. Thursday lunch is from 12:15pm, £1, all welcome.

Tel: 01584 874922

Web: www.furniturescheme.co.uk/centres/rockspring-community-centre/

South West Shropshire continued

AlbrightonRed House and Village Hall - a range of services is provided and serves as an information point for the community and visitors.

AlveleyChapel - café and meeting space with a range of training and community support services.

BridgnorthLow Town Community Hall - provides space for a range of community groups including an over-50s club and a photographic society.

No 7 West Castle Street and Bridgnorth Baptist Church - provide a range of community activities and houses the Bridgnorth Foodbank.

Parish Rooms Community Hub - features a training suite providing support to the community.

St James Church Hall - this is a community building providing a large room as well as two small training/meeting rooms. The Hall houses a range of community activities and locality-based support for the community. Currently the Hall is developing options for partnership delivery.

St Leonard’s Hall - similar to St James Church Hall but in High Town.

Cleobury MortimerCleobury Country Centre is a hub of activity for a range of services to the community and businesses including

training, business support, the library, advice and also surgeries for services and councillors.

HighleyThe Severn Centre is a community hub incorporating a leisure centre, library, community café and a range of local groups and services.

Much WenlockLibrary - information point and leisure centre.

ShifnalVillage Hall - a range of services is provided and serves as an information point.

South East Shropshire

Community-based resources continued


North Shropshire

Beechtree Community Centre

Beechtree Community Centre is a healthy living centre offering a friendly environment for local people and aims to:

• involve everybody;

• promote health;

• provide a range of activities for physical and mental wellbeing;

• provide a comfortable environment and a base for other local services;

• offer short and 1-2-1 IT sessions and courses; and

• support a variety of counselling services.

Beechtree Community Centre, Hospital Site, Claypit Street, Whitchurch, Shropshire SY13 1NTTelephone: 01948 666612 • Email: [email protected]

Llanymynech Community Enterprise Centre, Llanymynech

The centre hosts a number of clubs and activities for yoga, a walking group and a youth club. The main hall

seats up to 200 people and is suitable for larger meetings, wedding receptions, fundraising events etc.

The outside area is connected to playing fields which host a regular football and tennis club and a small skate park facility. Nearby you can also enjoy the Llanymynech Heritage Site open all year round free of charge.Station Road, Llanymynech SY22 6EEWeb: http://llanymynech.btck.co.uk

Raven House Market Drayton

A facility run by Shropshire Council. Provides advice and information to the local community, including those with disabilities and carers. Information available on a broad range of areas, including financial and housing advice, help with benefits, etc.

Raven House, 129 Cheshire Street, Market Drayton, Shropshire TF9 3AH Telephone: 01630 695200Open: Wednesdays 10am - 3pm (appointments only)

The Community Directory for Shropshire, Telford and WrekinThe Shropshire Council Community Directory is home to a comprehensive, up to date database of county-wide information on nearly 3000 community groups, clubs, societies and organisations. It is searchable by postcode and by category and is a quick and easy way to find

details of support and opportunities which meet your needs and allow you to maintain your independence.

For a comprehensive list of useful local contacts please see page 36


The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.info

Bridge House has given me the confidence for a new approach to life, with having everything

under one roof and a wonderful team of staff.

Award winning day centre and retreat, established as a centre for excellence. Clients receive individually tailored support in all aspects including our knowledge and expertise in alternative and holistic therapies.

Bridge House Day Care Bridge House, Wappenshall,Telford TF6 6DE

Telephone: 01952 676 953 • www.bridgehousecare.co.uk

We believe we are the only day centre in the region with:• 100% attendance by clients. • 100% track record of clients completing their agreed schedule of care.• Only full time staff - who really care, all of whom have been with us many years.• Accreditation from two health authorities.• Investors in People.


Support from the NHS NHS Continuing Healthcare is arranged and funded by the NHS, where it has been assessed that an individual’s primary need is a health need. It can be provided in any setting. In a person’s own home, it means that the NHS funds all the care that is required to meet their assessed health needs. In care homes, it means that the NHS also makes a contract with the care home and pays the full fees for the person’s accommodation as well as their care. For further information call the Continuing Healthcare Team, Shropshire Primary Care Trust on 01743 277531.

NHS Continuing Healthcare is provided if you have extensive healthcare needs. The cost will be covered by the NHS.

Continuing Care is a package of care that involves services and funding from both the NHS and the

Department of Community Services.You can ask for an assessment by health and social care

professionals if you think you may be eligible for either NHS Continuing Healthcare or Continuing Care. They will visit you to identify and prioritise your needs and the assessment will be used to decide what services will be provided, where and who funds them.

Regular reviews will monitor your care needs and if they change, your care and/or funding arrangements will change to meet them. You can pick up a leaflet about Continuing Care from your GP or hospital.

Further information is available on the Department of Health website: www.dh.gov.uk – type ‘continuing care’ into the search box.

Community living

Care in your own home is often referred to as either ‘domiciliary’ or ‘home care’.

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to everyone whether they are elderly and frail, convalescing, have a physical or learning disability, or have dementia. The range of care available is varied and each client should be involved, and agree, with the care provider, a care plan, which states their needs and the expected outcomes.

Domiciliary care is usually arranged in a manner dependent upon needs:

Low level domiciliary care – this may be to assist with household chores such as shopping, cleaning and assistance with food preparation. It may also involve a carer accompanying clients on trips out and even holidays. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when the client needs.

Medium level domiciliary care – in addition to low level care this will normally involve personal care (assistance with washing, dressing etc.), and/or one carer to assist with mobility. Clients may wish to have a carer sleep in their home overnight for security and reassurance.

High level care – this involves visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training for the health needs of a client.

Live-in care – a carer lives in the client’s home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for the client’s main carer or a permanent arrangement to suit the client’s needs.

24 hour care – this is required when the client needs assistance or monitoring through the day and night; it differs from live-in

care in that carers work on a roster to ensure that a carer is on duty and awake both day and night.

Some agencies are also registered as Nurses’ Agencies, meaning they can provide registered nurses if needed.

All service providers must be registered and inspected by the Care Quality Commission (CQC). It is important to be assured that all carers have been vetted by the Disclosure and Barring Service, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home. Ask the service provider to show evidence that the carers they introduce are indeed compliant with the legislation, and check their latest CQC report at www.cqc.org.uk or call the CQC on 03000 616161. More information on the CQC can be found on page 28.

Paying for home care

Domiciliary care for social needs may be funded in part or whole by the local authority, or alternatively private arrangements can be made with service providers. The majority of social services funded care is contracted out to private companies, rather than the internal local authority service.

Fees for services vary, a good service provider will be able to give you a detailed cost breakdown prior to the commencement of any service.

Most service providers will accept clients who pay using Direct Payments (discussed further on page 31). You will still need to have an assessment of your needs, and if you are eligible, you can decide whether you would prefer to arrange the services yourself. If you do not meet your council’s eligibility criteria, you must organise your own care as a ‘self-funder’. Listings of home care providers start on page 17. See page 32 for advice on self-funding your care.

With thanks to The Care Bureau Tel: 01926 427423

advertorialIndependent home care providers

Home care agency checklist © 2013 Care Choices Ltd

• What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending? Notes

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

agency 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

agency 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

agency 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

£ .. . . . . . . . . . . . . . p/h

£ .. . . . . . . . . . . . . . p/h

£ .. . . . . . . . . . . . . . p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

Notes

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Disclosure and Barring Service (DBS) and have a criminal records disclosure – make sure this is the case.

• If your care needs do not meet Health & Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Notes

Agencies

Carers

Paying


For care packages which have been arranged by Adult Services, contracts and care plans will have been completed by your care manager and the agencies used will have been accredited to work for Adult Services.

People arranging and funding their own care either privately or through a Direct Payment or a Personal Budget are able to choose their own worker or care agency.

“Good Old-Fashioned Service ”“Good Old-Fashioned Service ”

Your care plan will be tailor-made for youHigh quality care from 15 mins to 3 hours or moreFull, live-in care service availableDependable programmed visitsAll staff are fully trained,police-checked & supervisedWe help you maintain yourindependence

• Help with getting up and going to bed• Housekeeping • Mobility • Personal care• Respite • Help to appointments

Call us for a no-obligationchat and assessmentof your care needsBluebird Care Shropshire,3 The Parade, Lansdowne Road,Bayston Hill, Shrewsbury, SY3 0HT01743 874 34301691 749 12801694 259 065

Care inyour own

home

www.bluebirdcare.co.uk/shropshirewww.bluebirdcare.co.uk/shropshire

bluebirdcareshropshire

@careShropshire

They are the best careagency in Shrewsbury, in

my opinion. The carersarrive on time, stay for thefull allocated time and are

always clean, smart andprofessional. Bluebird Careare very approachable andare always willing to help.I would highly recommend

Bluebird Care.~ Suzanne M.

321

321

321

321

321

3

2

1

“Good Old-Fashioned Service ”“Good Old-Fashioned Service ”

Your care plan will be tailor-made for youHigh quality care from 15 mins to 3 hours or moreFull, live-in care service availableDependable programmed visitsAll staff are fully trained,police-checked & supervisedWe help you maintain yourindependence

• Help with getting up and going to bed• Housekeeping • Mobility • Personal care• Respite • Help to appointments

Call us for a no-obligationchat and assessmentof your care needsBluebird Care Shropshire,3 The Parade, Lansdowne Road,Bayston Hill, Shrewsbury, SY3 0HT01743 874 34301691 749 12801694 259 065

Care inyour own

home

www.bluebirdcare.co.uk/shropshirewww.bluebirdcare.co.uk/shropshire

bluebirdcareshropshire

@careShropshire

They are the best careagency in Shrewsbury, in

my opinion. The carersarrive on time, stay for thefull allocated time and are

always clean, smart andprofessional. Bluebird Careare very approachable andare always willing to help.I would highly recommend

Bluebird Care.~ Suzanne M.


Contact us on

www.homeinstead.co.uk/shrewsburyludlowandoswestry

Suite 4 Leaton Forest O�ces, Leaton Knolls, Shrewsbury, SY4 3HX

01743 387650

Home Instead in Shrewsbury, Ludlow and Oswestry is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes.

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The O� ce, Bolas Road, Ercall Health, near Newport, TF6 6PN

www. brocktoncareltd.co.ukBrockton Care Ltd is a family run business, established to

provide better home care services. We enable people to stay in their own homes, by working with families and clients to give a professional level of quality care.We o� er help with personal care, mobility issues, help with

getting up in the morning and going to bed, domestic duties, medication and shopping.

Brockton Care Ltd is a family run business, established to

We can also provide the following specialised services:

• Learning Disabilities • Mental Health • Dementia • Autism• Sleep on or wake night service • Challenging Behaviours • Palliative Care • Peg Feed • HIV Service • Catheter Care.

duties, medication and shopping.

Whatever your requirements we can help you stay in your own home with as little or as much support as you may need.

Call us on 01952 222555 / 07792 948949

E: [email protected]

Quality Care

“I set up Battle� eld Healthcare because I want to provide a better care service – one that’s focussed on putting people � rst.”- Lisa Giles, Director, Battlefi eld Healthcare.

Choosing the right care can be a daunting prospect. With so much choice, how can you be sure you’re making the right decision?

www.battlefi eldhealthcare.co.uk

We have a dedicated and highly trained team of nurses and carers that can support you in your own home, whatever your circumstance.

All our care is tailored to the individual, so for an informal chat about your requirements, please get in touch on 01743 443 076 and we will be happy to talk about how we can help. Or send an email to info@battlefi eldhealthcare.co.uk and we can get back to you at a time that’s convenient for you.

Battlefi eld Healthcare Building 2, Charlesworth Court, Knights Way, Battlefi eld Enterprise Park, Shrewsbury SY1 3AB

Telephone: 01743 443076 • Fax: 01743 600588 • Email: info@battlefi eldhealthcare.co.uk


Home care providers DiAMoND LiFE HEALTHCARE LiMiTEDLudlow Tel: 01584 872233 SPIC OP D PD MH SI

DoMiCiLiARY SERviCE ADELPHi CARE SERviCESShrewsbury Tel: 01743 465299 SPIC PD LDA YA

DRAYToN HoME CARE SERviCES Market Drayton Tel: 01630 653871 OP D PD MH SI

GADLAS HALL NuRSiNG HoME Dudleston Heath Tel: 01691 690281 OP D PD MH SI

HEADWAY SHRoPSHiREShrewsbury Tel: 01743 365271 SPIC OP PD YA

HEALTH CARE SuPPoRT SERviCES Shawbury Tel: 01939 251342 OP D PD

HENGoED PARk Oswestry Advert page 42Tel: 01691 650454 SPIC OP D PD MH YA AD

HoLCoMBE HouSELudlow Tel: 01584 877166 PD LDA SI YA

HoME iNSTEAD SENioR CARE - Shrewsbury, Ludlow and Oswestry Advert page 16Tel: 01743 387650 SPIC OP D PD LDA MH SI YA

JANE BoWEN NuRSiNG SERviCES LiMiTEDBellstone Tel: 01743 245660 SPIC OP D PD LDA MH SI YA AD

Jk CARiNG FoR YouBridgnorth Tel: 01746 862422 SPIC OP D PD MH SI YA

LA PETiTE CoNCiERGE LiMiTED Shifnal Tel: 01952 463301 SPIC OP D PD SI

LADY FoRESTER CENTREBroseley Advert page 44Tel: 01952 884539 SPIC OP PD

LEABRook LoDGE LiMiTEDGobowen Tel: 01691 671555 OP PD SI

LETTERSHANNER Bridgnorth Tel: 01746 767770 SPIC OP D PD LDA MH SI YA AD

Service user Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

SPIC - Member of Shropshire Partners in Care - see page 5 Advertisers are highlighted

ABBEY CARE DiRECT LTDShrewsbury Tel: 01743 233832 SPIC OP D PD MH SI YA

ALLCARE SHRoPSHiRE LTD Shrewsbury Tel: 01743 792980 SPIC OP D PD LDA MH SI YA AD

ALLENBY DouGLAS LTD Oswestry Tel: 01691 650067 SPIC OP D PD LDA MH SI YA AD

ALLiED HEALTHCAREShrewsbury Tel: 01743 245848 SPIC OP D PD LDA MH SI YA AD

ANCHoRAGE CARE GRouP Shrewbury Tel: 01743 874874 SPIC OP D PD MH SI YA

ANGEL HoME CAREWolverhampton Tel: 07718 628757 OP D LDA SI YA

BATTLEFiELD HEALTHCARE LTD Shrewsbury Advert page 16 Tel: 01743 443076 SPIC OP D PD LDA MH SI YA AD

BLuEBiRD CAREShrewsbury Advert page 15Tel: 01743 874343 SPIC OP D PD SI YA

BRiDGNoRTH HoME CARE Co-oPERATivEBridgnorth Tel: 01746 762559 SPIC OP D PD SI

BRoWN CLEE DoMiCiLiARY CARE AGENCYBridgnorth Tel: 01746 787684 SPIC OP D PD SI

BRoCkToN CARE LTD Advert page 16Telford Tel: 01952 222555 SPIC OP YA

CARE AT HoMELudlow Tel: 01584 878181 SPIC OP D PD LDA SI YA

CARE oF ExCELLENCE LTD Ludlow Tel: 01584 879517 SPIC OP D MH

CLAREMoNT CARE PARTNERS LiMiTED Market Drayton Advert inside back cover Tel: 01630 656846 SPIC OP D

CovERAGE CARE DCA Telford � Advert inside front coverTel: 01952 608682�SPIC� OP D


Terms and conditions• If this proof sheet is not returned by this date we reserve the right to publish this version of your advert and we will

not be responsible for any errors or omissions.

• Alterations requested AFTER a proof has been signed off will incur a small charge.

• Any pictures on this proof have been produced by a laser printer for visual purposes only. It is not a contract colourproof. The final published picture may show slight colour variation from the proof.

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Check: Telephone number Address Contact Text

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MONDAY 09/09/2013ShropshireCare Services Directory 2013/14

Salopian Care is a provider of quality Care services to people living in theirown homes in North Shropshire: Market Drayton, Wem, Whitchurch, Shawburyand surrounding areas.

Our aim is to promote independence and provide support allowing people to livefull and rewarding lives.

We place the welfare of people first, treating them with respect and dignity andbelieve in the importance of relationships between those we provide for and thestaff we employ. We only use staff with good interpersonal skills, and actively helpthem progress further with skills development and support.

Services recognise individual needs and may include personal care, escorted tripsand domestic duties.

Your own care manager ensures quality of service reflecting National Care Standards and the individual’s changing needs.

We currently have employment opportunities. We give all our staff fair rates of payand on-going training.

Salopian Care Ltd. 2 Cheshire Street, Market Drayton, Shropshire

Call Amy or Carol on 01630 658222 to discuss your individual care needs.

�Putting People First� www.salopiancare.co.uk


Longbow ProfessionaL Centre advert page 24Shrewsbury Tel: 01743 272880 SPIC PD LDA MH SI YA

MaCintyre Care shroPs herefs and Powys suPPorted Living Shrewsbury Tel: 01743 364210 LDA

Meadow brook Shrewsbury Tel: 01743 791975 LDA

MrL heaLthCare shrewsbury Shrewsbury Tel: 01743 453204 SPIC OP D PD LDA MH SI YA AD

new dawn Care agenCy (t.a. viLLage Care agenCy)Onibury Tel: 01584 856586 SPIC OP D PD LDA SI

nightingaLes Private nursing agenCyHodnet Tel: 01630 685750 OP SI YA

north shroPshire hoMeCareWhitchurch Tel: 01948 840021 SPIC OP D PD LDA MH SI YA

nurse PLus & Carer PLus uk Ltd Shrewsbury Tel: 01743 442787 OP D PD LDA MH SI YA AD

oPtua uk west MidLands Shrewsbury Tel: 01743 357885 SPIC OP LDA MH SI YA AD

oswestry Care LiMitedOswestry Tel: 01691 671798 SPIC OP D PD LDA MH SI YA

PreCision Care serviCes Ellesmere Tel: 07772 661870 SPIC OP D PD LDA MH SI YA

Prestige nursing LiMitedShrewsbury Tel: 01743 357799 OP D PD LDA MH SI YA AD

PriMrose Park LiMited Broseley Tel: 01952 885800 OP D PD LDA MH SI YA AD

QuaLity hoMe Care LiMitedAlbrighton Tel: 01902 376904 OP D PD MH SI YA

radfieLd hoMe Care LtdShrewsbury advert page 18Tel: 01743 245555 SPIC OP D PD LDA MH SI

radis CoMMunity CareShrewsbury Tel: 01743 464458 SPIC OP D PD LDA MH SI YA AD

readyCare Whitchurch Tel: 08448 707204 OP D

saLoPian CareMarket Drayton advert page 18 Tel: 01630 658222 SPIC OP D PD LDA SI

short notiCe Care serviCes LtdWhitchurch advert page 20 Tel: 01948 663246 SPIC OP D PD MH YA

shrewsbury hoMe Care serviCesShrewsbury Tel: 01743 365200 SPIC OP D PD LDA MH YA

sovereign doMiCiLiary Care serviCesTenbury Wells Tel: 01584 811141 SPIC OP D PD SI YA

startShrewsbury Tel: 01743 251541 OP

sureCare shroPshire LtdMerrington Tel: 01939 291434 SPIC OP D PD LDA MH SI YA AD

swiis Care and sPeCiaList suPPort serviCesShrewsbury Tel: 01743 243243 OP D PD LDA MH SI YA

taiLored Care LiMited Albrighton Tel: 07975 780780 SPIC OP D PD LDA MH SI YA AD

york house Bayston Hill Tel: 01743 874885 SPIC OP D PD LDA MH SI YA AD

service user bands


SPIC - Member of Shropshire Partners in Care - see page 5 advertisers are highlighted

Home care providers continued


Short Notice care ServiceCare in your home and supported living

assistance with all aspects of Personal care:• Shopping calls

• Domestic calls

• Support Work - Male support worker available

• Day sits to give family or main carers a rest

our aim is to give whatever support is needed for people to remain in their own home.

areas covered:

Whitchurch, Wem and surrounding areas, Shawbury, clwyd borders and cheshire borders.

For all enquiries please contact either 01948 663246 or email [email protected]

Specialist services include:

• Dementia

• Mental health conditions

• Physical Disabilities

tel: 01948 663246

Short Notice care Services - 55 Green end, Whitchurch, Shropshire, SY13 1aJ

We offer more than care and support,whatever your needs we can help.

• Outreach Mental health support - person centre and tailored made, allowing you to achieve your goals and aspirations.

• Outreach support - for adults with Learning difficulties Aspergers, Autism

• Home Care - a holistic approach respecting people as unique individuals delivering tailor made packages including but not limited to, personal care, managing finances, developing life skills, cooking, cleaning, laundry, accessing education and leisure activities, maintaining and forging relationships.

We also offer Independent Living flats, a Mental Health Crisissupport house, Residential Care and Respite for adults with physicaland learning disabilities as well as Volunteering opportunities to gainnew skills and meet new people.

Why not make a difference to someone’s life andbecome a valued member of our shropshire team?

Twitter: @reach the charityYouTube: www.youtube.comFacebook: ‘’Trident Reach the Charity’’

For more information on the services we provideplease call us on:

01743 355715www.reachthecharity.org.uk or [email protected]

Trident Reach, Canon Court North,Abbey Lawns, Shrewsbury SY2 5DERegulated by the Care Quality Commission Charity Number 1129187

Trident Reach is an establishedprovider of support services inShropshire. We have dedicatedexperienced staff who work withyou in a mobile and flexible waymeaning you are always in control.


Assistive Technology and Telecare

Put simply, ‘Assistive Technology’ is any piece of equipment which can help someone stay as independent as possible and lead a fulfilling life. This can range from those clever but simple devices which help with daily living tasks, to the more technologically advanced equipment which alerts support networks for you if it detects a problem at your home.

This kind of technology, known as ‘Telecare’, has been launched in Shropshire and already some people are benefitting from having it installed. It can make a huge difference to vulnerable people’s lives, giving them the confidence to try things independently, secure in the knowledge that they can get support if needed. It can also be highly beneficial to those who act as carers for loved ones giving them more time and space to pursue their interests because they know that if it’s needed then the support is in place - 24 hours a day, 7 days a week - to help their loved ones.

Telecare uses a range of simple sensors matched to your personal needs which can help you to continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone) which will pick up on the sensor’s alert. For example if they detect you have fallen over, the lifeline picks up on this and alerts support who can communicate with you directly in your home. This avoids the risk of someone falling and being left on the floor all night, cold and in pain.

Telecare could be part of a support plan to assist with things you worry about. It can help get support when a person leaves the property at an inappropriate time, like the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some more examples of how Telecare can be used include:

• Telecare can remind you to take medication;

• Telecare can raise an alert that the cooker hob has been left on;

• Telecare can detect gas leaks from the cooker/fire and raise an alert;

• Telecare can provide early warning of a sink or bath overflowing;

• Telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency;

• Telecare can give people space and time on their own, instead of being checked up on just in case something has happened.

The Telecare support available is made up of trained operators. Often they are retired police and health workers who will be speaking to you through the speaker on the lifeline. They will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. Alternatively, you could choose to have calls made directly to your chosen emergency contact.

To find out about Telecare and other forms of Assistive Technology you can visit the Council website www.shropshire.gov.uk

Support for family carers Carers contribute an enormous amount to our communities by providing help and support to people who could not manage without this care. Shropshire Council works to support carers in two important ways: offering care and support to the people they care for, and offering direct support to the carer in their caring role.

A family carer is entitled to an assessment of their own needs – this is called a ‘carer’s assessment’.

Carer’s assessmentThis is the carer’s opportunity to tell us about the things that could make caring easier and support them to continue caring.

A carer can have an assessment even if the person they care for does not wish to be assessed for community care services themselves. The assessment can take place in a number of different ways to suit you: in confidence and away from the person you care for, alongside an assessment of the person you care for, in your own home, at the social work offices or even over the telephone.

To receive a carer’s assessment please contact us via the details on page 22. Alternatively if the person being cared for is in hospital, hospital staff can arrange for an assessment before the person is likely to be discharged.

>>


Respite care and short stays

Short breaks can provide respite for the carer as well as a break for the cared-for person. This might involve someone coming to your own home, a stay in residential accommodation or a supported holiday away. The best option for you will depend on your needs, the urgency of the situation and personal choices. This could be included in the carer’s support plan or the support plan of the person who requires services.

A Carers Emergency Respite Scheme aims to provide

peace of mind to carers through home-based care at short notice. Care can be provided for up to 72 hours.

The scheme enables someone to remain safely in their own home until the emergency is over or other care arrangements can be made.

Please contact the First Point of Contact for Adult Services Team on 0345 678 9044 for further information and to register on the scheme.

Support for family carers continued

To be eligible for a carer’s assessment a carer must:• care for an adult who is either frail, living with an illness or physical disability or has a sensory impairment;

• care for a person who is living at home in Shropshire; and

• provide regular and substantial care.

What help can a carer get?There are a number of ways we offer support to family carers to ensure that they are able to look after their own health and wellbeing. Support can include:• access to training and workshops;

• respite services so that the carer can take a break from caring;

• Carers’ Emergency Respite Scheme;

• leisure opportunities;

• returning to, or remaining in work; and

• practical help through home care services or equipment.

Where can i get more information?For more information about the support available to carers and how to get an assessment call our First Point of Contact for Adult Services Team: 0345 678 9044 or visit our website: www.shropshire.gov.uk and you

can search our extensive database of community based support in the Community Directory and the carers pages in the Adult Services section.

Where else can you get help?The Carers Support Team at the Rural Community Council of Shropshire offer a wide range of help and support to carers, including advice, support groups, a carers support telephone line, drop-in sessions and training. Visit their website: www.shropshire-rcc.org.uk Telephone: 01743 360641

>>

Looking for care or support?For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077

We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you

additional information on choosing and funding care too.


Intermediate care

Intermediate care differs from respite care. While respite care provides full-time care on a temporary basis, immediate care is designed to rehabilitate you and enable you to manage by yourself.

Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a single care home in Shropshire and is usually limited to a maximum of two weeks.

Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible.

The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home.

Ask your care manager for further details or call the First Point of Contact for Adult Services Team on 0345 678 9044 for further information.

Sheltered housing Sheltered housing is a practical step if you would like more security and companionship but don’t need to move into a care home and is usually provided by housing associations across the region.

In a sheltered (or retirement) housing scheme you would live independently in a flat or bungalow built especially for older people within a larger complex, sometimes around a garden or communal facility and linked to a central control centre for security. Some schemes have access to a resident or non-resident

manager who provides support, advice and a link to services for older people. After your needs have been assessed, you will still be able to receive care in the scheme if required.

Sheltered housing is available to rent or buy and is usually provided by local councils or non-profit-making housing associations. Further information can be found on the website www.housingcare.org, run by the Elderly Accommodation Counsel which specialises in retirement property.

Extra CareExtra Care covers a range of specialist housing models. It incorporates particular design features and has key guiding principles.

Extra Care housing can be owned, rented, part-owned and part-rented and leased. Some developments mix types of tenures. Extra Care includes private accommodation, e.g. a bungalow or flat, with access to domestic support, meals, recreational facilities and nursing care where necessary. Extra Care housing provides a flexible approach to care with security and 24-hour support from Social and Health Care Teams.

Call the First Point of Contact for Adult Services Team on 0345 678 9044 for further information and useful local contacts.

LOCAL + RELIABLE + EXPERIENCED Do you need extra support to look after yourself and stay healthy?

Maybe you need that support to get out and about, find out what’s happening in your local community, have fun,

find work or a college place?

Since 1994 Bethphage has been supporting adults with learning and physical disabilities to get the most out of life.

We are a Shrewsbury based charity that really believes in putting our values into action through person centred approaches that give control and choice to people who use our services.

If you are looking for support for yourself or you are a family carer looking for extra help give Bethphage a call on:

01743 272 880 – Head Office (Stef or Pauline)

01952 457 382 – Shrewsbury,Telford, South Shropshire (Clare or Richard)

01948 804 901 – North Shropshire (Suzi, Jenny or Ian)

www.bethphage.co.uk Reg Charity No. 1046225

Whitchurch

Bridgnorth

Market Drayton

Shrewsbury

Oswestry

Wem

Telford

Ironbridge

Much Wenlock

Bayston Hill

Church Stretton

Ludlow

Ellesmere

Newport

Wellington

Shifnal

Craven Arms

Madeley

Albrighton

Broseley


LOCAL + RELIABLE + EXPERIENCED Do you need extra support to look after yourself and stay healthy?

Maybe you need that support to get out and about, find out what’s happening in your local community, have fun,

find work or a college place?

Since 1994 Bethphage has been supporting adults with learning and physical disabilities to get the most out of life.

We are a Shrewsbury based charity that really believes in putting our values into action through person centred approaches that give control and choice to people who use our services.

If you are looking for support for yourself or you are a family carer looking for extra help give Bethphage a call on:

01743 272 880 – Head Office (Stef or Pauline)

01952 457 382 – Shrewsbury,Telford, South Shropshire (Clare or Richard)

01948 804 901 – North Shropshire (Suzi, Jenny or Ian)

www.bethphage.co.uk Reg Charity No. 1046225

Whitchurch

Bridgnorth

Market Drayton

Shrewsbury

Oswestry

Wem

Telford

Ironbridge

Much Wenlock

Bayston Hill

Church Stretton

Ludlow

Ellesmere

Newport

Wellington

Shifnal

Craven Arms

Madeley

Albrighton

Broseley

Learning and physical disabilities

With Personal Budgets, everyone will go through the same format of assessment, regardless of whether you have a physical or learning disability, mental health issues, or whether you are an older person who requires additional care and support. Services are always designed around people and reflect the needs of those who use the service, their families and carers.

We aim to ensure people with disabilities have access to the same community facilities as everyone else. We are working closely with other areas of the community to strengthen community links. We offer residential, supported living and day opportunities as well as work experience, training and employment opportunities.

A care manager will carry out the assessment (as described on page 7) with you, and your carer (if appropriate). You will then wait to find out what your indicative Personal Budget will be, and then proceed to develop a Support Plan to meet your identified needs and outcomes. Help will be available from the voluntary sector to complete your Support Plan.

Your Support Plan could include future accommodation needs, employment, respite and help to support people to remain in their own homes.

Carers are offered an assessment in their own right and support services can also be provided to help meet their identified needs as a carer.

A guide to Learning Disability Services and Physical Disability Services is available for download at www.shropshire.gov.uk.

Specialist care

Dementia care Usually, the initial point of contact to access care services is either via your GP (for health care solutions) or your local Adult Services office (for most other services).

Your GP, as well as discussing your concerns, will be able to carry out a series of tests which will establish the nature of your condition and advise whether treatment is possible.

Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

Support in the communityAs it can be best for the person with dementia to remain living in their own home for as long as possible (as opposed to going into residential care), a range of community care services is available to facilitate this, including the ‘Maximising Independence’ model, as mentioned on page 7. Following your assessment, your Support Plan would help to identify the right level of support that you need. This could include help with cooking meals, home care, advice on equipment day centres, and many other options.

These services can be provided directly by registered providers to those who do not require our financial help,

however we will still be willing to offer an assessment of need. You may have a choice of which agency you receive your care from whether or not we assist with the funding of your service.

Residential dementia careIf the time comes when remaining at home with support is no longer viable, you may wish to consider the option of residential care. Differentiating one home from another can be difficult but the quality and quantity of staff training is especially important, along with the turnover of staff as continuity of relationships in this type of home is critical.

20 years experience of providing specialist care to adults with:• Learning & Physical Disabilities • Visual & Sensory Impairment Challenging Behaviour • Acquired Brain Injuries

We can provide a variety of care packages tailored to meet your individual needs.

Vision Homes AssociationTrigate, 210-222 Hagley Road, West, Oldbury B68 0NPTel : 0121 434 4644 • www.visionhomes.org.uk

Please contact Mel Townsend on 01584 877166 to discuss how we can help you.

Supporting peoplewith complex needs


Residential dementia care checklist ©�2013�Care�Choices�Ltd

residentsThe best indication of a good home is that the residents appear happy and responsive.

• Are residents involved in activities or chatting?

• Are residents clean comfortably dressed?

• Do they seem alert and interested?

• Do they talk to you as you walk round?

• Are they encouraged to do as much for themselves as they can? Can you see any examples of this?

accessIf the person with dementia needs or is likely to need equipment or adaptations you may want to check whether:

• The corridors and toilets are wide enough for a walking frame or wheelchair.

• There are suitably adapted toilets and baths.

• There are ramps or a lift.

• There is adequate signage and cues for different parts of the home such as dining room and bathroom.

BedroomsYou may want to find out whether the person with dementia can have a single room and whether:

• Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity.

• The bedrooms are bright and pleasant.

• Residents can go to their rooms when they wish to be alone.

• Residents are able to keep pets in their room or in other areas of the home.

• Staff respect the right to privacy and knock on bedroom doors.

toiletsGetting to the toilet in time can sometimes be a problem as dementia progresses.

• Are there enough toilets within easy reach of the bedrooms and living areas?

• Are staff trained to spot the signs when someone needs to go to the toilet?

• Are staff cheerful and tactful about helping residents use the toilet and changing them if they are incontinent?

living areasLook to see whether chairs are arranged in groups to encourage talking rather than placed in a circle round the outside of the room.

• Is there a TV or radio left on when no one is watching or listening?

• Is there more than one room where residents can sit or where they can be quiet or see visitors?

• Is there a garden where residents can walk safely?

HealthYou will want to know what happens if residents are unwell or need medication.

• Which doctor or doctors can residents see?

• Can a relative stay overnight if a resident is unwell?

• What happens if residents need help with taking medication?

• Are changes in medication discussed with the family carers?

visitorsYou will want to make sure that there is good communication between relatives and the home and that phone calls and visits are encouraged.

• Are visitors welcomed at any time?

• Are visitors encouraged to take residents out or join them for a meal?

• Are children made to feel at home?

• Are relatives involved in care planning and the general life of the home?

activitiesResidents should be stimulated without feeling stressed.

• Are there opportunities for residents to help staff with small tasks if they wish?

• Are the activities individualised and peoples’ likes/dislikes recorded in care plans?

• Are activities available each day?

• Are residents left to sit in front of the TV?

• Are reminiscence activities available?

• Are residents able to compile memory boxes?

StaffIt is important to note whether staff seem friendly and caring towards residents and whether they treat residents with respect.

• Do they have any training and experience in dementia care?

• Do they make time to sit and chat to residents or talk to them while they are helping them with physical tasks such as washing and dressing?

• Do they know about residents’ backgrounds, habits and interests?

• Will the person with dementia have a member of staff particularly responsible for their care?

• Is there a member of staff you can talk to about your own worries about the person with dementia?

Manager/head of homeA manager who is caring as well as efficient can make all the difference to a home.

• Does the manager have a friendly manner with staff and residents?

• Do they answer your questions openly and seem to understand your concerns?

• Do they have a knowledge of dementia and can they deal with difficulties that may arise in an understanding way?

• Is there a full assessment at home before a resident is admitted?

• Does each resident have a care plan and are their needs regularly reviewed?

Things to look for in care homes and care homes with nursing specialising in dementia.


Mental health

Services for people with mental health issues are usually accessed via the Community

Mental Health Team (CMHTs) which are based on GP practice areas. An assessment of your needs will be done by a member of staff working in the Community Mental Health Team, usually a nurse, social worker or occupational therapist, this should be similar to the

assessment process as described on page 7. You will then develop a Support Plan, as described above.

To find out where your nearest social care team is, please call the First Point of Contact for Adult Services Team on 0345 678 9044 or email: [email protected]

End of life care If you are approaching the end of life, or are the relative or carer of someone who is dying, you may find it useful to have some information about what to expect, some support to help you through this difficult time, and access to some practical tools.

The initial point of contact for services and support is through your GP. Hospices are another very useful provider of services and support. They provide in-patient care, day services and Hospice at Home services. The main provider of care in Shropshire is the Severn Hospice, based in Shrewsbury and Telford. If you live in the south-east of the county you may also wish to consider accessing the Compton Hospice in Wolverhampton.

Severn Hospice services - 01743 236565 (Shrewsbury) and 01952 221350 (Telford) http://severnhospice.org.uk/patients-carers/

Compton Hospice services - 0845 2255497 www.compton-hospice.org.uk/services/

The NHS Choices website gives a good overview of the issues that should be considered by people approaching the end of life and for carers and relatives.

NHS Choices – for people approaching the end of life - www.nhs.uk/planners/end-of-life-care/pages/end-of-life-care.aspx

NHS Choices - end of life issues for carers www.nhs.uk/carersdirect/guide/bereavement/pages/overview.aspx

The Dying Matters Coalition website has lots of information to help you, such as how to talk to loved ones, how to get your affairs in order and dealing with

bereavement. These can all be viewed and downloaded from the ‘resources’ section of the website.

Dying Matters leaflets - www.dyingmatters.org/page/promotional-leaflets

You should consider having a Preferred Priorities of Care document. This is for anyone who wishes to plan for their future end of life care. It gives you an opportunity to think about, talk about and write down your preferences and wishes.

Preferred Priorities of Care document - www.endoflifecareforadults.nhs.uk/tools/core-tools/preferredprioritiesforcare

You may wish to consider an Advance Decisions to Refuse Treatment (formerly Living Will). This is a decision that can be made in order to refuse a specific medical treatment in whatever circumstances that are stated. It will come into effect when the individual has lost capacity to give or refuse consent for treatment. An advance decision is written by the individual, often with support from professionals, relatives or carers.

Advance Decisions to Refuse Treatment support sheet - www.endoflifecareforadults.nhs.uk/assets/downloads/supportsheet4_1.pdf

If you need some support or help after someone has died, Cruse Bereavement Care maintain a daytime helpline as well as producing useful information leaflets.

Cruse Bereavement Care - 0845 606 6812 www.crusebereavementcare.org.uk/Shropshire/resources.html





What is a registered home?Fundamentally, there are two types of residential care home: homes offering personal care only, and homes offering ‘care with nursing’. Following your assessment, your care manager can advise you on the different options that may be appropriate for you.

Personal care onlyThis type of home (commonly referred to as a ‘residential home’) will suit you if you are reasonably active but require help with tasks such as bathing, eating, dressing and moving about. District nurses visit to handle any nursing needs. It may be worth considering what your future needs may be – will the home be able to meet them in a few years’ time? Take along the care homes checklist on page 29 to prompt any questions you will have for the manager.

Care home with nursingThis kind of home is suitable for those needing nursing care, where it will be delivered by qualified nursing staff alongside care workers. Nurses are on duty around the clock. Fees are generally higher than personal care only homes because of higher ratios of staff to residents. Some of the cost of your nursing care will be met by the NHS, who will pay the home directly. At the moment the rate for NHS Continuing Healthcare and NHS funded Nursing Care is £109.79 (price correct as of October 2013) per week. This is paid directly to the home. Figures mentioned here may change during the life of this Directory.

Care homes

Inspection and registration of care servicesSince October 2010, all care providers must be registered under a new system, introduced by the Health and Social Care Act 2008, which will bring Adult Services, independent healthcare and the NHS under a single set of essential standards of quality and safety for the first time.

CQC will hold and publish up to date information about the compliance of Adult Services providers with essential standards of safety and quality.

The Care Quality Commission (CQC) registers, inspects and reviews all Adult Services and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. Each service’s report can be seen on the CQC website: www.cqc.org.uk

The focus of an inspection is on the standards of care that people who use the service receive and whether they are happy with their care. Virtually all inspections are unannounced.

For care homes and care homes with nursing, the inspectors look at seven categories or ‘outcome groups’ based on national essential standards of quality and safety. These are: choice of home; health and personal care; daily life and social activities; complaints and protection; environment; staffing; and management and administration.

For any enquiries or to register a concern or a complaint, contact CQC by telephone: 03000 616161 or by email: [email protected]

The Care Quality Commission Citygate Gallowgate Newcastle upon Tyne NE1 4PA

For more information on paying for care, please see page 30

Care homes checklist © 2013 Care Choices Ltd


When considering potential care homes, consider the following questions:

First impressions

• Were you met when you first arrived? • Do staff seem warm, friendly and polite?• Do the residents seem happy, active and sociable?• Does the home feel homely and welcoming?• Is the home fresh, clean and comfortably furnished?

Fees

• How much are the fees? (Insert above)• Do the fees cover all the services available?• Under what circumstances will the fees alter – e.g.

annually or according to increasing needs?• Is the notice to terminate reasonable?

Transport

• Is the home easy to get to for relatives and friends?• Does the home provide its own transport?

Accommodation • Are bedrooms single or shared? Is there a choice?• Can you decorate and re-arrange your room to suit

yourself?• Can you bring your own furniture and TV?• Is there a call system for emergencies?• Are there enough sockets in your room?• Can you control the heating in your room?• Can you lock your room and is there a secure place for

valuables?• Is there a separate dining room? Bar?• Are there toilet facilities within easy reach of the

communal facilities?• Are there both showers and baths?• Are bathrooms adapted to help people in and out of

the bath?

Accessibility

• Does the home have the right adaptations and equipment to meet your needs?

• Are all areas accessible for wheelchair users?• Does the home have extra wheelchairs and walking aids?• Is there adequate provision for people with sight or

hearing difficulties?

Life within the home • Are there any rules and restrictions (e.g. going out, time

of return etc)?• Can you choose when to get up and retire every day?• How are residents involved in decisions about life in the

home?• Is there a telephone where you can make and take calls

in private and comfort?

• Is alcohol served or permitted?• Are there smoking and non-smoking areas?• Are there arrangements for religious observance?• Can you handle your own money?

If not, what arrangements are in place?• Does a hairdresser/chiropodist visit?• Are residents accompanied on visits to the GP or hospital?

Staff

• Do the staff appear clean, cheerful and respectful?• Do the staff talk to residents and how do they talk to them?• Are the staff formally trained?• Is there an adequate number of staff on day and night?

Visitors

• Are visitors welcome at all times?• Is there somewhere to see them in private?• May your visitors join you at meals?• Can your visitors stay overnight?

Catering

• Do you have a choice about meals?• Is the food varied and interesting?• Can the home cater for your dietary needs?• Can you have snacks or drinks any time of the

day or night?• Can you eat in your room?

Activities

• Can you continue to pursue your hobbies and interests?• Are there organised activities and entertainment?• Are outings and holidays arranged?

How much do they cost? £.................... £.................... £....................• Are escorts available if necessary?• Is a library service available?• Can you have your own flower bed or help in

the garden?• Can you stay in your own room if you want to?

Gardens

• Are the grounds/gardens attractive?• Are all areas safe and accessible?• Is there somewhere to sit?• Are they quiet?

Contract terms

• Can you retain your own room if away?• Can you have a short-stay or trial period?• Will you be given a statement of terms on admission?• Are all procedures, such as complaints, clearly spelt-out?

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Personal BudgetsPeople who are eligible for social care funding under Fair Access to Care criteria will be offered a Personal Budget which is an indicative amount of funding that could be made available to meet their needs and achieve outcomes. This means that the person can exercise choice

and control in how that budget could be used in a way that works for them. They will be asked and supported to develop a support plan that sets out how they wish the funding to be used and how they intend to manage the money. This will need to be agreed by the care manager.

Paying for care

Personal BudgetsThere are a number of ways you can receive your Personal Budget:

direct Payment

indirect Payment(Nominee)

trust Fund

3rd Party Managed

Fund

individual Service

Fund

Council Managed

Fund

Free information and access to advice on paying for care

For older people, their families, friends and carers faced with the cost of paying for care.

Call us free on: 0808 208 9994

Telephone calls may be recorded for training and monitoring purposes.PayingForCare Limited, a not-for-profit company. Registered office: Regent House, 1-3 Queensway, Redhill, Surrey RH1 1QT. Company No. 07866192. PayingForCare Limited is part of the Partnership Group of companies, which includes Partnership Life Assurance Company Limited, an authorised insurer.

Ways in which a Personal Budget can be managed in ShropshireIt is important to remember that more than one of the options illustrated above can be chosen. Your support

plan needs to state clearly how much of the budget will be managed in a certain way.


Direct PaymentsA Direct Payment is money from a council’s Social Services department to cover a specific assessed need. People who are eligible are given an agreed amount and can use it to employ a personal assistant themselves or through an agency to help support them.

You aren’t allowed to use Direct Payments to pay for permanent residential accommodation - but you may be able to use them to pay for occasional short periods in

residential accommodation, if your council agrees that is what you need.

If you are applying for services for the first time, your social worker should discuss the Direct Payments option with you when they assess your care needs.

Direct Payments are made directly into your bank, building society, Post Office or National Savings account.

Individual Service FundsYou can choose a service provider that you wish to provide your care or support (for existing clients this may be their current provider if they are happy with them.) Some or all of the Personal Budget is then paid by us directly to the service provider as an ‘Individual Service Fund’. In practice, this is not very different to what happens currently but the important difference is that

you (and/or those closest to them) are making a choice about that organisation.

We will enter into a contract with that service provider and you and the provider must agree how the money will be used. The provider is accountable to you and us to deliver the service they have agreed.

Council-managed accountThere are three scenarios whereby we may manage all or some of the money on a person’s behalf:

1. The person may wish to receive a service that is directly provided by us. They will have been informed of the cost of this service, and agreed with the service itself the detail (nature, frequency etc.) of what they wish to receive. We will then internally deduct that amount of money from your Personal Budget. The person will have an agreement with that service detailing what will be provided.

2. The care manager makes a decision based on an assessment of risk that the service needs to be directly arranged, purchased or provided by us. There would need to be a good reason for this and the resulting

service still needs to reflect your preferences within the Support Plan as far as is reasonable and it will still need to come within the Personal Budget amount.

3. The person does not wish to exercise choice and control at the current time and requests that decisions about your care and support are made by your care manager. As above, the care manager will need to work within the Personal Budget amount and complete a Support Plan that will need approval. (Note: it may be that at a later stage the person wishes to have more of a say so it should not be assumed that this is a permanent arrangement and should always be questioned at any subsequent review.)

Third party-managed fundSome people will want greater control over the money than a council-managed fund gives them, but will not want a Direct Payment and will not want to purchase support from an organisation. In these cases a third party managed fund would be the favoured option whereby all or some of the Personal Budget would be paid directly to a voluntary sector organisation that will manage the money on the person’s behalf as a ring-fenced budget.

Only reputable organisations that have been approved by us to provide this service will be used. Selection is currently underway and a list will be available shortly of those that are providing this service. The organisation may charge the person a small administrative fee that can be met out of the Personal Budget amount.


General advice about Personal Budgets

If you are employing someone yourself, we strongly recommend you carry out a Disclosure and Barring Service check before employing the person, if the person is not known to you. When you complete your support

plan, risk management and safeguarding will be covered.A Personal Budget can only be spent on meeting your

assessed needs. Your Support Plan will outline the way in which you plan to spend the money.

Self-funding advice

If you have capital or savings of more than £23,250 (correct as of October 2013) you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us.

If you will be moving into care, you may be entitled to some of the following financial assistance and support, subject to an assessment of need.

Twelve-week property disregard

This applies if:

• your former home is included in your financial assessment

• your other capital is less than £23,250, and

• your income is not enough to meet your care home fees.

Adult Services will help with the cost during the first twelve weeks of permanent care in a home, provided their assessment has shown that this is the kind of care you need. This is called the ‘property disregard’ period.

Deferred payment agreements After the twelve-week property disregard period, Adult Services may be able to help you while your property is being sold. They will charge any financial help they give against the value of your home. This means they will take back the amount they have paid once your property has been sold. However, they may limit how much they will pay. It may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department for Work and Pensions (DWP).

Attendance AllowanceThis is a non-means tested, non-taxable benefit from the Department of Work and Pensions paid at the lower rate of £53.00 per week (correct as of October 2013) for those needing care by day or night, and at the higher rate of £79.15 per week (correct as of October 2013) for those needing care both during the day and night. Everyone is entitled to claim this benefit. A benefits check is part of your initial assessment for us.

NHS Nursing Care ContributionWhether you are a temporary or permanent resident, if you live in a care home that provides nursing care you

may be entitled to a non-means-tested NHS Nursing Care Contribution (currently £109.79 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the home.

NHS Continuing Care FundingYou can receive continuing healthcare services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home like having a bath or dressing.

If you live in a care home with nursing (traditionally called a ‘nursing home’), you may qualify for the full cost of your care home fees, including board and accommodation, under the National Framework for NHS Continuing Healthcare. If you live in a residential home and need help from a registered nurse, this will be free, covered by the NHS again.

Running out of moneyIf your capital is likely to reduce to £23,250 (correct as of October 2013), you must let us know well in advance as we may step in to help with your care fees. We must conduct an assessment of your situation and may make a contribution.

If the home you have chosen charges more than what we will contribute, you must find someone to help pay the difference – a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a home with lower fees.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself.


What will you have to pay for your care?

Do you have capital or savings in excess of £23,250?

What is capital?

The value of your home is included in the assessment of your capital unless one of the following still live there:

• Your partner or

• A relative who is over 60 or incapacitated or

• A child under 16 who you or a former partner maintain still lives there.

Yes...Ask us for an assessment. Any care homes you consider must be able to meet your assessed needs.

If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time you can apply for a loan to help you whilst your property is being sold.

No...We will contribute financially towards your care costs.

How much?

You will need to ask us for an Independence Assessment. This will define your care needs and how they will be best met. Any care homes you consider must be able to meet these needs. We will also make an assessment of your financial situation. This determines how much we will pay and how much you will have to pay.

Your choice of care home will be limited to those that accept our funding level. If you want to choose a more expensive home you would have to arrange for a third party - such as a family member or charity - to ‘top-up’ the difference. You are not allowed to do this yourself if your capital is below £23,250.

If you have capital between £14,250 and £23,250

you will pay £1 a week for every £250 you have above £14,250.

Whatever your circumstances...

Remember:

• It is just your own financial circumstances that are assessed, not your partner’s.

• Your assessment will be made up of two elements, a care needs assessment and a financial one.

• A nursing home will generally be more expensive than a residential home.

Consider claiming:

• Income support

• Pension Credit

• Savings Credit (if you are over 65)

Definitely claim:

• Attendance Allowance, worth £53.00 a week.

Moving into a nursing home?

• You will be eligible for the NHS Nursing Care Contribution - currently £109.79.

Always seek advice:

• Independent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.





This Directory’s helplineThis Directory’s free helpline provides an independent information and help service encompassing care, accommodation, funding and rights. A personalised report can be generated for customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

Essential information

Adult protection, risk management and safeguarding in ShropshireWe have a duty to try to protect vulnerable adults in our society. A vulnerable adult could be someone who has:

• learning difficulties;

• mental health problems;

• physical disabilities; or

• someone who is frail or elderly.

Abuse may happen to adults at any time, and can come in many forms, including:

• neglect;

• financial;

• physical;

• emotional; or

• sexual and discriminatory abuse.

No More Secrets, please say something

It is not always strangers who are the abusers. Sometimes, it is people who are close to the vulnerable person.

If you are worried about a vulnerable adult being abused or neglected by others, please say something. You can report any concerns to one of our social care teams.

Telephone: 0345 678 9021, First Point of Contact Team – Safeguarding.

(For an initial informal discussion about your concerns you can contact Alan Smith from the Safeguarding Team on 01743 255810.)

Comments, compliments and complaintsAll organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served.

You can also make comments and suggestions about possible improvements to your surroundings and the services provided.

Making a complaint should not be difficult for you. Providers are required under the National Essential Standards of Quality and Safety to have a simple and easy

to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.

However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission, see page 28 for contact details.

If we have arranged and funded your care, another option is to complain to your social worker/care manager.

Telephone: 0345 678 9044 or email: [email protected] for further advice.

For a comprehensive list of useful local contacts please see page 36


FBC Manby Bowdler LLP is a Limited Liability Partnership

www.fbcmb.co.ukJane Hughese [email protected]

Sophie Yatese [email protected]

t 01743 241551

Juneau HouseShrewsbury Business Park Shrewsbury, Shropshire, SY2 6LG

Our specialist solicitors can advise you in relation to:

Worried about protecting the future interests of a loved one? Let us help you...

Whatever your concerns or needs may be we can work with you, and those closest to you, in ensuring you have the right safeguards in place to protect yourself and those you love, in the future.

For a professional service of the highest quality, please contact Jane Hughes or Sophie Yates on 01743 241551. Home and hospital visits can also be arranged.

l Wills and inheritance tax planningl Obtaining probate and assisting with the administration of an estatel Disputed probate

lNursing home fees and providing for long term care l Lasting Powers of Attorneyl Court of Protection

How solicitors can help

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently very slow and the fees are quite expensive so preparing a LPA is always advisable, providing you have somebody sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make

a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed Gift out of your estate needs careful consideration of the benefits, risks and implications, particularly on any future liability for care costs or tax liability.

Long-term care: whether you remain in your own home or move into sheltered or residential care, you may qualify for financial assistance in the form of social care and NHS-funded care and welfare benefits.

If you don’t have your own solicitor, ask family or friends for their recommendations. Contact several firms, explain your situation and ask for an estimate of cost and an idea of time scales involved. Many firms will make home visits if necessary and will adapt their communications to meet your needs. It’s important to find a solicitor who specialises in this area of the law. The Citizen’s Advice Bureau offer an advice service and will be able to recommend solicitors in your area.

For further information and help, call this Directory’s independent helpline: 0800 389 2077.


Out of county care homes

Did you know you can choose a care home outside your home county? You may want to be closer to friends, family members or you may want to relocate to another part of the country.

If your care home place is funded by the local authority, you can still choose a care home that is in a different county. You can use your Personal Budget to pay for this (discussed on page 30). The home you choose must be suitable for your assessed needs and comply with the terms and conditions set by the authority. The fees that your local authority will pay may vary, and your Support Plan will need to reflect this.

They will only fund those with an assessed eligible need at ‘critical’ or ‘substantial’ levels, as explained on

page 7. They may offer you the fees you would receive if you remained within the county, or they may offer you the fees that the local authority would pay in your chosen region (you will find out about the amount of money that you are entitled to after your assessment – this will be the maximum amount of money that you have available to meet your support needs).

If your indicative budget is not enough to cover an out of county placement, you will have to speak to the care management team to see if there are any other options available. If you have to pay for services yourself (otherwise known as being a ‘self-funder’), there are no restrictions (apart from your own budget).

ADuLT SERviCESCommunity ServicesPtarmigan, Sitka DriveShrewsburyShropshire SY2 6LGFirst Point of Contact: 0345 678 9044Email: [email protected]

ADuLTS WiTH LEARNiNG DiSABiLiTiES TEAM First Point of Contact: 0345 678 9044Email: [email protected]

AGE uk (Age Concern and Help the Aged have combined forces and are now known as Age UK)

- Shrewsbury Office 3 Mardol GardensShrewsbury SY1 1PROpen Monday - Friday, 10.00am - 4.00pm Telephone: 01743 233123Email: [email protected]

- Telford OfficeMeeting Point HouseSouthwater SquareTelford Town Centre TF3 4HSOpen Monday - Friday, 9.30am - 1.30pmTelephone: 01952 201 803 Information line: 01952 216018 Email: [email protected]

- North Shropshire Office Unit 2, 12 St Mary’s Street Whitchurch SY13 1QY

Open Tuesday - Friday, 9.00am - 1.00pm Telephone: 01948 665317 Email: [email protected]

CARERS SuPPoRT SERviCE Part of the Rural Community Council of Shropshire. Helpline: 01743 341995

CiTizENS ADviCE BuREAux (CAB)Free independent advice.

- Bridgnorth CABWestgateBridnorthShropshire WV16 5AATelephone: 0844 499 1100

- Oswestry and Border CAB 34 Arthur Street, Oswestry SY11 1JNTelephone: 0844 499 1100

- Shrewsbury CAB Fletcher House, 15 College Hill Shrewsbury SY1 1LYTelephone: 0844 499 1100

- Whitchurch CAB42 Watergate Street Whitchurch SY13 1DPTelephone: 0844 499 1100

CoMMuNiTY MENTAL HEALTH TEAMS (CMHT)Services for people with mental health issues are accessed via these teams.

- Central Shropshire CMHTTelephone: 01743 255830

Useful local contacts


- North East Shropshire CMHT Telephone: 01630 655066

- North West Shropshire CMHTTelephone: 01691 679500

- South Shropshire CMHTTelephone: 01584 878167

- South East Shropshire CMHTTelephone: 01746 768787

Opening timesMonday to Thursday 9am - 5pm and Friday 9am - 4pm.

CRoSSRoADS CARECheshire West, Wirral and ShropshireDeliver support for carers with trained teams of specialist workers.Care Team: 0151 343 1960Email: [email protected]

CuSToMER SERviCE PoiNTS These provide information on Shropshire Council’s services, together with a wide range of useful community information.

Albrighton Customer Service Point82b High Street, Albrighton WV7 3JAOpen on limited days - please call 01902 375455Email: [email protected]

Bridgnorth Customer Service PointWestgate, Bridgnorth WV16 5AAMonday – Friday: 9am to 5pm.Email: [email protected]

Bishop’s Castle Customer Service PointMonday: 9am - 5pmTuesday: 9am – 12amWednesday: closedThursday: closedFriday: 9am – 12amEmail: [email protected]

Broseley Customer Service PointBroseley LibraryThe Old SchoolBridgnorth RoadBroseley TF12 5ELMonday 2pm - 5pmThursday 9.30am - 5pmFriday 3pm - 5pmEmail: [email protected]

Church Stretton Customer Service PointThe LibraryChurch StreetChurch Stretton SY6 6DQOpen during the summer:Monday to Saturday: 9.30am - 5pmTelephone: 01694 723133Email: [email protected]

Craven Arms Customer Service PointShropshire Hills Discovery CentreSchool RoadCraven Arms SY7 9RSMonday - closedTuesday - 1pm - 4pmWednesday - 10am - 4pmThursday - 10am - 4.30pmFriday - 1pm - 4pmTelephone: 01588 676056Email: [email protected]

Ellesmere Customer Service PointEllesmere LibraryVictoria StreetEllesmere SY12 0AA Tuesday and Friday 10am - 4.30pmEmail: [email protected]

Guildhall Community HubFrankwell QuayShrewsbury SY3 8HQMonday to Friday 8.30am - 5pmEmail: [email protected]

Oswestry Community HubOswestry LibraryArthur StreetOswestry SY11 1JNMonday to Friday 9am - 5pmEmail: [email protected]

Ludlow Area HQStone HouseCorve StreetLudlow SY8 1DGMonday to Friday 9am - 5pm Email: [email protected]

Market Drayton Customer Service Point49 Cheshire StreetMarket Drayton TF9 1PHMonday to Saturday 9.30am - 4pmEmail: [email protected]

Useful local contacts continued

>>

T hank you, Barchester !

• Nursing Care • Residential Care • Dementia Care • Respite Care• Diverse Services

From the moment my mother and I first visited her Barchesterhome, we knew we had found somewhere pretty special.Elegant surroundings, delicious food and beautiful gardenswere made even more appealing by the presence of like-minded residents with whom she can socialise and enjoyactivities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me greatpeace of mind. And for that I’m extremely grateful.

Why not call us or drop in for a chat over a cup of tea?www.barchester.com

Ottley House | Tel: 01743 404 474 Corporation Lane, Shrewsbury, Shropshire, SY1 2PA

Wheatlands | Tel: 01952 701 337 Southfield Road, Much Wenlock, Shropshire, TF13 6AT

Mount House | Tel: 01743 404 43041-43 The Mount, Shrewsbury, Shropshire, SY3 8PP

Hagley Place | Tel: 01584 519 832Foldgate Lane, Ludlow, Shropshire, SY8 1LS

Choosing theright care homefor Mum was made easier.

F_BAR_5823 Shropshire Care Choices 210x297mm_Layout 1 05/09/2013 14:53 Page 1


Shifnal Customer Service PointShifnal LibraryBroadwayShifnal TF11 8AZMonday: 2pm - 5pmTuesday: closedWednesday: 10am - 1pm, 2pm - 5pmThursday: closedFriday: 10am - 1pm, 2pm - 5pmSaturday: closedEmail: [email protected]

Wem Customer Service PointEdinburgh HouseNew StreetWem SY4 5DBMonday to Friday 9am - 5pmEmail: [email protected]

Whitchurch Customer Service PointWhitchurch Heritage Centre12 St Mary’s StreetWhitchurch SY13 1QYMonday to Friday: 10am-4pmSaturday: 10am-1pmEmail: [email protected]

iCAS (iNDEPENDENT CoMPLAiNTS ADvoCACY SERviCES)Independent advice and support for patients in England.

POhWER ICASUnits 25 & 32Stafford Business Village Dyson WayStaffordshire Technology ParkStafford Staffordshire ST18 0TW Helpline: 0300 456 2370

oLDER PEoPLE AND PHYSiCAL DiSABiLiTiES TEAMS First Point of Contact: 0345 678 9044

PALS iN SHRoPSHiREThe Patient Advice and Liaison Service (PALS) aims to: • advise and support patients, their families and carers;• provide information on NHS services; • listen to your concerns, suggestions or queries; and • help sort out problems quickly on your behalf.

The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation TrustGobowen, Shropshire SY10 7AGTelephone: 01691 404606 / 01691 404608 Email: [email protected]

Royal Shrewsbury HospitalMytton Oak RoadCopthorne, Shrewsbury, Shropshire SY3 8XQCall into the PALS office which is situated on level 2, Main Ward Block. Telephone: 01743 261691 / 0800 783 0057 An answerphone will take out-of-hours messages.

Princess Royal HospitalApley Castle, Telford TF1 6TFCall into the PALS office which is situated in the Main Reception. Telephone: 01952 641222 ext: 4382 An answerphone will take out-of-hours messages.

SENSoRY iMPAiRMENT TEAMWorks with people who are hard of hearing, deaf with speech, deaf without speech, severely sight impaired/blind, sight impaired/partially sighted and people who have a dual sensory impairment or are deaf/blind.

Partnership HouseWilliam Farr SiteMytton Oak Road, Shrewsbury, Shropshire SY3 8XLTelephone: 01743 277698 - Administration TeamFax: 01743 369482Email: [email protected]

SHRoPSHiRE CouNCiL EMERGENCY DuTY TEAMEmergency out of office hours telephone number: 0345 678 9040

SHRoPSHiRE DiSABiLiTY NETWoRk (SDN)Provides a collective voice for disabled people across Shropshire.Email: [email protected]: http://shropshire-disability.net

START(Short Term Assessment and Reablement Team)Specialist home care service providing a short term assessment and reablement service to people living in the community.The First Point of Contact Team: 0345 678 9044

SuPPoRTiNG PEoPLE TEAMFunds housing-related support for people over 16.Telephone: 01743 255925Email: [email protected]

voLuNTARY AND CoMMuNiTY SECToR ASSEMBLYBrings together around 300 voluntary and community sector organisations delivering services in Shropshire.Telephone: 01743 252269

Useful local contacts continued

>>

T hank you, Barchester !

• Nursing Care • Residential Care • Dementia Care • Respite Care• Diverse Services

From the moment my mother and I first visited her Barchesterhome, we knew we had found somewhere pretty special.Elegant surroundings, delicious food and beautiful gardenswere made even more appealing by the presence of like-minded residents with whom she can socialise and enjoyactivities. For my part, knowing that she’s safe in the care of such a dedicated and compassionate team gives me greatpeace of mind. And for that I’m extremely grateful.

Why not call us or drop in for a chat over a cup of tea?www.barchester.com

Ottley House | Tel: 01743 404 474 Corporation Lane, Shrewsbury, Shropshire, SY1 2PA

Wheatlands | Tel: 01952 701 337 Southfield Road, Much Wenlock, Shropshire, TF13 6AT

Mount House | Tel: 01743 404 43041-43 The Mount, Shrewsbury, Shropshire, SY3 8PP

Hagley Place | Tel: 01584 519 832Foldgate Lane, Ludlow, Shropshire, SY8 1LS

Choosing theright care homefor Mum was made easier.

F_BAR_5823 Shropshire Care Choices 210x297mm_Layout 1 05/09/2013 14:53 Page 1


Landona HouseRESIDENTIAL CARE HOME

Love Lane, Wem, SY4 5QP • Tel: 01939 232620 • www.landonacarehome.co.uk • [email protected]

“We offer a mix of specialist 24 hour Residential & Dementia Care in a friendly, loving & homely atmosphere managed by combining the latest professional techniques & good old fashioned common sense, love & care. We offer high quality care in a beautiful setting at an affordable price to both Private and Social Services Placements. We are a truly unique home, the kettle is always on with fresh cake available so please come & visit us at any time or call us on 01939 232620”.

WEM

WHITCHURCH

ELLESMERE

MARKETDRAYTON

WELSHPOOLSHREWSBURY TELFORD

OSWESTRY

28 miles

8 miles

14 miles

19 miles

11 miles

9 miles

17 miles

Distances by road in miles

• Permanent, Long & Short Term or Holiday Respite & Day Care• Experienced, Hands On, Family Owned & Run• Award Winning & Experienced Manager• Ex Teacher & Award Winning Well-Being Manager• Ex Restaurateur & Award Winning Chef• Local Highly Trained & Committed Staff Team• 12 new purpose built En-Suite bedrooms (inc Showers) plus Lounge, Dinning, 3D Cinema /Sensory & Well-Being Rooms, all Underfloor Heated • Bi-fold Doors in Lounge Lead to Enclosed Sensory Garden • Excellent Local Reputation & Full Activities Programme

Four Seasons are committed toproviding individual, professionaland practical care and attentionin a safe, homely and warmenvironment. Our care homesoffer both long term and shortterm care for the elderly. They combine a comfortableenvironment with theprofessional support you wouldexpect from a large healthcareorganisation.Contact our home directly, or visit www.fshc.co.uk

MEADOWBROOKCARE HOMETwmpath Lane, Gobowen, Near Oswestry, Shropshire,SY10 7HD T: 01691 653000E: [email protected]

That’s why we’re one of the UK’s leading healthcare providers

Service User Bands



41

Care homes

Visit www.carechoices.co.uk for further assistance with your search for care

AppledAle CottAge ReSidentiAl Home Bagley Marsh, Ellesmere, Shropshire SY12 9BP Tel: 01939 270374 SPIC OP D

ASHgRove ReSidentiAl Home Church Lane, St Martins, Oswestry, Shropshire SY11 3AP Tel: 01691 774101 SPIC OP D PD SI

BeUlAH HoUSe 5 Cemetery Road, Market Drayton, Shropshire TF9 3BD Tel: 01630 652451 SPIC LDA

BlACkfRiARS 12–14 Blackfriars, Oswestry, Shropshire SY11 2DU Tel: 01691 670671 LDA

BowenS field, 24 Wem, Shrewsbury, Shropshire SY4 5AP Tel: 01939 236517 LDA YA

BRAdBURy lodge Advert page 24 Claypit Street, Whitchurch, Shropshire SY13 1NT Tel: 01948 666916 SPIC LDA SI

BRook HoUSe ReSidentiAl Home Woodhill, Morda, Oswestry, Shropshire SY10 9AS Tel: 01691 654167 SPIC OP D PD SI

CHeSwARdine HAll nURSing & ReSidentiAl Home Advert page 40Chipnall, Market Drayton, Shropshire TF9 2RJ Tel: 01630 661316 SPIC OP PD

CoACH HoUSeChurch Road, Baschurch, Shrewsbury, Shropshire SY4 2EF Tel: 01939 260150 SPIC LDA

elleSmeRe HoUSe Church Hill, Ellesmere, Shropshire SY12 0HB Tel: 01691 623657 SPIC OP D PD MH YA

gRACelAndS Ellesmere Road, Whittington, Oswestry, Shropshire SY11 4DJ Tel: 01691 652153 SPIC OP LDA YA

HARtlAndS ReSt Home 57 Salop Road, Oswestry, Shropshire SY11 2RJ Tel: 01691 658088 D

HeAtHeRdene ReSidentiAl CARe Home3 Upper Brook Street, Heatherdene, Oswestry, Shropshire SY11 2TB Tel: 01691 670268 SPIC OP

North Shropshire

Hengoed pARk Advert page 42Hengoed, Oswestry, Shropshire SY10 7EE Tel: 01691 650454 SPIC OP D PD MH YA AD

HigH leA HoUSe Llanforda Rise, Oswestry, Shropshire SY11 1SY Tel: 01691 654090 SPIC OP

HigHBURy HoUSe 36 Aston Road, Wem, Shrewsbury, Shropshire SY4 5BA Tel: 01939 233304 SPIC PD LDA YA

HinStoCk mAnoR ReSidentiAl Home ltdChester Road, Hinstock, Market Drayton TF9 2TE Tel: 01952 550242 SPIC OP D PD LDA MH SI YA

lAndonA HoUSe Advert page 40 Love Lane, Wem, Shrewsbury, Shropshire SY4 5QP Tel: 01939 232620 SPIC OP D

loppington HoUSe Wem, Shrewsbury, Shropshire SY4 5NF Tel: 01939 233926 SPIC YA

mAeR lAne Advert page 20 4 Maer Lane, Market Drayton, Shropshire TF9 3AL Tel: 01630 698092 PD LDA

mAyfield HoUSeHolyhead Road, Bicton, Shrewsbury, Shropshire SY3 8EQ Tel: 01743 4550745 LDA

new BARn, tHe Advert inside back coverGoldstone, Cheswardyne, Market Drayton, Shropshire TF9 2NA Tel: 01630 661583 SPIC PD LDA MH SI YA

oAklAndS ReSt Home Weston Lane, Oswestry, Shropshire SY11 2BQ Tel: 01691 652543 OP D YA

old fARmHoUSe Advert page 24Goldcrest Drive, Sundorne, Shrewsbury, Shropshire SY1 4TP Tel: 01743 440318 SPIC PD LDA SI

RoSeville HoUSe New Street, Wem, Shropshire SY4 5AB Tel: 01939 235163 SPIC LDA YA

tUnStAll HAll CARe CentReNewcastle Road, Market Drayton, Shropshire TF9 4AA Tel: 01630 652774 SPIC OP D


Service User Bands



Care homes continued

ViewmoUnt Advert page 2454 Alkington Road, Whitchurch, Shropshire SY13 1TD Tel: 01948 665262 SPIC OP D PD LDA MH SI YA

weStlAndS Advert inside front coverStation Road, Wem, Shrewsbury, Shropshire SY4 5BL Tel: 01939 232784 OP D

weSton HoUSe ReSidentiAl Home Green End, Whitchurch, Shropshire SY13 1AJ Tel: 01948 663 052 SPIC OP D LDA

wHeAtlAndS, tHe77 The Wheatlands, Baschurch, Shrewsbury, Shropshire SY4 2DW Tel: 01939 261631 PD LDA SI YA

windSoR RoAd Advert page 2047 Windsor Road, Oswestry, Shropshire SY11 2UB Tel: 01691 671353 SPIC PD LDA

woodcRoft Advert inside front coverCroft Way, Market Drayton, Shropshire TF9 3UB Tel: 01630 657486 SPIC OP D

woodlAnd ReSidentiAl cARe Home ltdTrefonen Road, Morda, Oswestry, Shropshire SY10 9NX Tel: 01691 656963 SPIC OP D

Care homes with nursingBeecH HoUSe nURSing HomeWollerton, Market Drayton, Shropshire TF9 3NB Tel: 01948 685813 OP D

cHeSwARdine HAll nURSing & ReSidentiAl Home Chipnall, Market Drayton, Shropshire TF9 2RJ Tel: 01630 661316 SPIC Advert page 40 OP PD

cloVeRfieldSChester Road, Whitchurch, Shropshire SY13 4QG Tel: 01948 667889 SPIC OP

coURt, tHeWest Felton, Oswestry, Shropshire SY11 4LE Tel: 01691 610626 SPIC OP

edgeley HoUSe cARe Home Edgeley Road, Whitchurch, Shropshire SY13 4NH Tel: 01948 662832 SPIC OP D MH YA

elleSmeRe commUnity nURSing Home Trimply Street, Ellesmere, Shropshire SY12 0AE Tel: 01691 622364 SPIC OP

elmHURSt nURSing Home Advert inside back coverArmoury Lane, Prees, Whitchurch, Shropshire SY13 2EN Tel: 01948 841140 SPIC OP

gAdlAS HAll nURSing Home Eastwick Lane, Dudleston Heath, Shropshire SY12 9DY Tel: 01691 690281 SPIC OP D PD MH SI

gReenfieldS cARe Home Advert inside Liverpool Road, Whitchurch SY13 1SG front coverTel: 01743 283200 / 01948 661040 SPIC OP D

legRAnd nURSing Home ltd Tilstock, Whitchurch, Shropshire SY13 3JL Tel: 01948 880406 SPIC OP D

llySfield nURSing Home ltdMiddleton Road, Oswestry, Shropshire SY11 2LJ Tel: 01691 657511 SPIC OP

meAdowBRook cARe Home Advert page 40 Twmpath Lane, Gobowen, Oswestry, Shropshire SY10 7HD Tel: 01691 653000 OP D PD

new fAiRHolme Advert inside front cover Shrewsbury Road, Oswestry, Shropshire SY11 2RT Tel: 01691 684970 SPIC OP D

old VicARAge nURSing Home Station Road, Gobowen, Oswestry, Shropshire SY11 3JS Tel: 01691 655254 SPIC OP D YA

RiVeR meAdowS nURSing HomeEdgebolton, Shawbury, Shrewsbury, Shropshire SY4 4EL Tel: 01948 250700 OP PD

Hengoed Park is situated in mature grounds of 11 acres, we provide support for adults of all ages with diverse needs e.g. Korsakoff, mental health , dementia, acquired brain injury.

We provide person centered support to enable each person to be independent and lead a meaningful life of their choice.

The home ‘s facilities include a day care centre, bedsits and main house accommodation.

Hengoed Park Tel: 01691 650 454

Hengoed Park, Hengoed, Oswestry, Shropshire SY10 7EE • Tel: 01691 650454


Service User Bands



Care homes

Central Shropshire

38 toRRin dRive 38 Torrin Drive, Shrewsbury, Shropshire SY3 6AW Tel: 01743 872250 PD LDA SI

BARleyfield HoUSe Advert inside front cover 110 Crowmere Road, Monkmoor, Shrewsbury SY2 5JJ Tel: 01743 355746 SPIC LDA

BlACkHURSt CARe Home Blackhurst House, The Lawley, Longnor, Shrewsbury, Shropshire SY5 7QJ Tel: 01694 771318 SPIC LDA

BowBRook HoUSe Advert page 44Bowbrook, Shrewsbury, Shropshire SY3 5BS Tel: 01743 247071 SPIC OP D

BRiARfieldS Advert inside front coverRaby Crescent, Belle Vue, Shrewsbury, SY3 7JN Tel: 01743 353374 SPIC OP

CliffdAle ReSt Home Shrewsbury Road, Pontesbury, Shrewsbury, Shropshire SY5 0QD Tel: 01743 790261 SPIC OP D

CondoveR HoUSeCondover, Shrewsbury, Shropshire SY5 7AA Tel: 01743 872250 SPIC PD LDA SI YA

ConSenSUS SUppoRt SeRviCeS limited24 Main Road, Dorrington, Shrewsbury, Shropshire SY5 7JR Tel: 01743 719950 LDA YA

Coton Hill HoUSe Advert inside front coverBerwick Road, Shrewsbury, Shropshire SY1 2PG Tel: 01743 235788 SPIC OP D

CReSCent, tHe1a and 1b The Crescent, Bomere Heath, Shrewsbury, Shropshire SY4 3PQ Tel: 01939 291841 PD LDA SI YA

CRowmooR HoUSe Advert inside front coverFrith Avenue, Shrewsbury SY2 5XW Tel: 01743 235835 SPIC OP LDA

feRnS ReSidentiAl Home, tHe 152 Longden Road, Shrewsbury, Shropshire SY3 9ED Tel: 01743 368039 SPIC OP

HAll BAnk mewS, 1–3Hall Bank, Pontesbury, Shrewsbury SY5 0RF Tel: 01743 790858 PD LDA SI YA

HARtlAndS ReSidentiAl Home Whitehall Street, Shrewsbury, Shropshire SY2 5AD Tel: 01743 356100 SPIC D

HigH moUnt13–14 High Mount, Donnington, Telford, Shropshire TF2 7NL Tel: 01952 608082 SPIC LDA YA

Hill fARmPontesbury, Shrewsbury, Shropshire SY5 0UH Tel: 01743 791975 LDA

Holy CRoSS CARe HomeS ltd Advert page 44150 Abbey Foregate, Shrewsbury, Shropshire SY2 6AP Tel: 01743 343138 SPIC OP

ideAl Home Knowsley Drive, Gains Park, Shrewsbury SY3 5DH Tel: 01743 366701 SPIC OP D PD MH YA

JUBilee villA CARe Home Upper Astley, Shrewsbury, Shropshire SY4 4BU Tel: 01939 210461 SPIC OP

kempSfield ReSidentiAl Home Primrose Drive, Shrewsbury, Shropshire SY3 7TP Tel: 01743 246033 LDA

lymeHURSt 112 Ellesmere Road, Shrewsbury, Shropshire SY1 2QT Tel: 01743 351615 SPIC OP

mAyfield HoUSeArleston Brook, Nr Wellington, Telford, Shropshire TF1 2LA Tel: 01952 504647 SPIC LDA

meRRington gRAnge Bomere Heath, Shrewsbury, Shropshire SY4 3QJ Tel: 01939 291319 SPIC PD LDA SI YA

noRmAnton RetiRement Home168 Ellesmere Road, Shrewsbury, Shropshire SY1 2RJ Tel: 01743 271414 OP D MH

oAkdene CARe pRovideRS 6 Berwick Road, Coton Hill, Shrewsbury SY1 2LN Tel: 01743 270214 SPIC MH YA


Excellent Facilities

Caring Professional Team

Freshly Prepared Meals

Stimulating Events & Activities

Family Support

Friends of Maesbrook

Visit our website for more information, www.maesbrook.comT: 01743 241474 | e: [email protected] | Church Road, Meole Brace, Shrewsbury SY3 9HQ

We believe that our residents are at home and not in a home which is why we've worked so hard to create a care home with a difference.

At Maesbrook our residents are proud individuals and we treat them as such. There is always something to see, do and experience, and our highly-trained and caring team are always on hand to ensure that our residents are able to engage as fully as they wish every day.

www.bradeney-house.co.uk

Bradeney House Nursing & Care Home

Worfield, Bridgnorth, Shropshire WV15 5NTTel: 01746 716686 • Email: [email protected]

• Spacious detached home set in seven acres of gardens

• Registered for 98 places for old age, nursing & dementia care

• Dementia unit with 22 beautifully appointed en-suite rooms.

Holy Cross Care Home

150 Abbey Foregate Shrewsbury Shropshire SY2 6APTel: 01743 343138 • Email: [email protected]

• Spacious detached home situated close to Shrewsbury town• Registered for 60 places for old age, nursing & dementia care• Large patio garden and lovely summer seating area

www.holy-cross.co.uk

It’s a hard enough decision, so we’ll help you make the right one.We believe in treating every resident as an individual!“ ”

.co.uk

English Care is a family based company dedicated to providing professional care in friendly and relaxed homes based in Shrewsbury and Much Wenlock.

01743 247 07101952 727 203

Winner of Shropshire Care Business of the year 2011

• Nursing, residential, dementia care,respite and day care

• Retirement apartments offering more independent living

• Comfortable accommodation in period homes

• Friendly and highly skilled staff

• Comprehensive activity schedule providing a wide variety of activities & events to suit many interests

• Pleasant gardens

• Home cooked food offering plenty of choice

• Award winning company recognised both locally and nationally

ENGLISH CARE 23.10.12_1/5 23/10/2012 12:11 Page 1




Service User Bands




Care homes with nursing

HILLCREST MANOR NURSING HOMEReabrook, Minsterley, Shrewsbury SY5 0DL Tel: 01743 791851 OP D

ISLE COURT NURSING HOMEIsle Lane, Bicton, Shrewsbury, Shropshire SY3 8DY Tel: 01743 851600 Advert outside back cover OP D PD YA

MAESBROOK NURSING HOME Advert page 44Church Road, Meole Brace, Shrewsbury, Shropshire SY3 9HQ Tel: 01743 241474 SPIC OP D PD SI

MOUNT HOUSE & SEVERN VIEW, THE Advert page 3841–43 The Mount, Shrewsbury, Shropshire SY3 8PP Tel: 01743 404 430 SPIC OP D PD

OTTLEY HOUSE Advert page 38Corporation Lane, Coton Hill, Shrewsbury, Shropshire SY1 2PA Tel: 01743 404 474 SPIC OP D PD YA

PORTLAND HOUSE NURSING HOME25 Belvidere Road, Shrewsbury, Shropshire SY2 5LS Tel: 01743 235215 OP

RADBROOK NURSING HOME Stanhill Road, Off Bank Farm Road, Shrewsbury, Shropshire SY3 6AL Advert outside back coverTel: 01743 237800 SPIC OP D PD YA

UPLANDS AT OXON, THEClayton Way, Bicton Heath, Shrewsbury, Shropshire SY3 8HS Advert page 8Tel: 01743 282040 OP D PD YA

VICARAGE NURSING HOME, THE The Common, Bayston Hill, Shrewsbury SY3 0EA Tel: 01743 874030 SPIC OP D

VILLA, THEPark Avenue, Maddocks, Madeley, Telford, Shropshire TF7 5AE Tel: 01952 581022 SPIC OP D MH YA AD


PLAS NEWYDD Advert page 24 34 Hereford Road, Shrewsbury, Shropshire SY3 7RD Tel: 01743 271064 SPIC OP D PD LDA SI YA

SABRINA HOUSE49 Longden Road, Shrewsbury, Shropshire SY3 7HW Tel: 01743 358929 SPIC OP

STATION HOUSEStation Road, Admaston, Wellington TF5 0APTel: 01952 242648 LDA

SWAN HILL HOUSE RESIDENTIAL HOME6 Swan Hill, Shrewsbury, Shropshire SY1 1NQ Tel: 01743 360803 SPIC OP

WELWYN72 Sundorne Road, Shrewsbury, Shropshire SY1 4RTTel: 01743 872250 PD LDA SI

YOCKLETON GRANGE RESIDENTIAL HOME Yockleton, Shrewsbury, Shropshire SY5 9PQTel: 01743 792899 OP LDA

YORK HOUSE Glebe Road, Bayston Hill, Shrewsbury, Shropshire SY3 0PZ Tel: 01743 874885 SPIC LDA YA

Dingle Gardens, Shrewsbury

Service User Bands



Care homes

South Shropshire

AlexAndRA HoUSe Poyner Road, Ludlow, Shropshire SY8 1QT Tel: 01584 872412 SPIC OP D PD SI

ARden gRAnge nURSing & ReSidentiAl CARe HomeDerrington Road, Ditton Priors, Bridgnorth, Shropshire WV16 6SQ Tel: 01746 712286 SPIC OP D LDA

BoweR gRAnge ReSidentiAl CARe Home Fenn Green, Alveley, Brignorth, Shropshire WV15 6JA Tel: 01299 861120 SPIC OP D

CARAdoC HoUSe ReSidentiAl CARe Home Ludlow Road, Little Stretton, Shropshire SY6 6RB Tel: 01694 723626 SPIC OP

CAStleHAven ReSidentiAl Home 69-71 Church Street, Bishops Castle, Shropshire SY9 5AD Tel: 01588 630588 OP LDA YA

dARwin plACe Southfield Road, Much Wenlock, Shropshire TF13 6AT Tel: 01952 727162 LDA MH

ditton pRioRS CARe CentReAshfield Road, Ditton Priors, Bridgnorth, Shropshire WV16 6TW Tel: 01746 712656 SPIC OP D

doddington lodge Doddington, Hopton Wafers, Cleobury Mortimer, Worcestershire DY14 0HJ Tel: 01584 890864 SPIC OP D MH SI

doweR HoUSe, tHe Henley, Ludlow, Shropshire SY8 3HB Tel: 01584 873456 SPIC OP PD SI

field HoUSe CARe Home Advert page 38Sandford Avenue, Church Stretton, Shropshire SY6 7AA Tel: 01694 628810 SPIC OP

glenview 54 Gravel Hill, Ludlow, Shropshire SY8 1QS Tel: 01584 876262 LDA

gRAnge, tHe Kerry Lane, Bishops Castle, Shropshire SY9 5AU Tel: 07530 027119 SPIC OP D

HendRA HoUSe ReSidentiAl Home 15 Sandpits Road, Ludlow, Shropshire SY8 1HH Tel: 01584 873041 SPIC OP

HigH tReeS ReSidentiAl Home Bull Lane, Bishops Castle, Shropshire SY9 5DA Tel: 01588 638580 SPIC OP YA

Hilton BRook HoUSe ReSidentiAl Home Hilton, Bridgnorth, Shropshire WV15 5PE Tel: 01746 716577 SPIC OP D

lAdy foReSteR ReSidentiAl & dAy CARe CentRe Church Street, Broseley, Shropshire TF12 5DB Tel: 01952 884539 SPIC OP PD

lodge lAne, 85Bridgnorth, Shropshire WV15 5DF Tel: 01746 766832 LDA

meAdowvAle ReSidentiAl Home Monkhopton, Bridgnorth, Shropshire WV16 6SA Tel: 01746 714061 OP

netHeRwood ReSidentiAl CARe HomeHaughton Road, Shifnal, Shropshire TF11 8DG Tel: 01952 462192 SPIC OP D

pineS ReSidentiAl Home, tHeColebatch, Bishops Castle, Shropshire SY9 5JY Tel: 01588 638687 SPIC OP LDA YA

SoUtHview 85 Sandford Avenue, Church Stretton, Shropshire SY6 7AB Tel: 01694 723525 OP

Stone HoUSe Advert inside front cover Union Street, Bishops Castle, Shropshire SY9 5AJ Tel: 01588 638487 SPIC OP D

SUnnydAle 32 Shrewsbury Road, Craven Arms, Shropshire SY7 9PY Tel: 01588 673443 SPIC OP PD MH SI YA AD

tollgAte RoAd, 1A – viSion HomeS ASSoCiAtion Ludlow, Shropshire SY8 1TQ Advert page 25 Tel: 01584 877737 SPIC LDA PD SI YA

tollgAte RoAd, 1B – viSion HomeS ASSoCiAtion Ludlow, Shropshire SY8 1TQ Advert page 25 Tel: 01584 877870 SPIC LDA PD SI YA



Service User Bands




tollgAte RoAd, 1C – viSion HomeS ASSoCiAtionLudlow, Shropshire SY8 1TQ Advert page 25 Tel: 01584 877566 SPIC LDA PD SI YA

wHeAtlAndS CARe Home Advert page 38Southfield Road, Much Wenlock, Shropshire TF13 6AT Tel: 01952 701337 SPIC OP D

willowdene fARm Chorley, Bridgnorth, Shropshire WV16 6PP Tel: 01746 718658 AD

wooffeRton ReSidentiAl CARe Home Woofferton, Ludlow, Shropshire SY8 4AL Tel: 01584 711207 SPIC OP

Care homes with nursing

BRAdeney HoUSe nURSing & CARe Home Worfield, Bridgnorth, Shropshire WV15 5NT Tel: 01746 716686 SPIC Advert page 44 OP D PD LDA MH AD

CedARS, tHeKingswood Road, Albrighton, Wolverhampton WV7 3JH Tel: 01902 373162 OP YA

CHURCHill HoUSe nURSing And ReSidentiAl Home Keepside Close, Bromfield Road, Ludlow, Shropshire SY8 1EL Tel: 01584 877500 SPIC OP D PD

dAneSfoRd gRAnge CARe Home Advert belowKidderminster Road, Bridgnorth, Shropshire WV15 6QD Tel: 01746 763118 SPIC OP D

foUR RiveRS nURSing Home Bromfield Road, Ludlow, Shropshire SY8 1DW Tel: 01584 813500 OP D

HAgley plACe Advert page 38Foldgate Lane, Ludlow, Shropshire SY8 1LS Tel: 01584 519832 SPIC OP D PD YA

innAge gRAnge Advert inside front coverInnage Lane, Bridgnorth, Shropshire WV16 4HN Tel: 01746 762112 SPIC OP D

lAdy foReSteR nURSing Home And foReSteRS CoURt RetiRement ApARtmentS Farley Road, Much Wenlock, TF13 6NB Tel: 01952 727203 SPIC Advert page 44 OP

oldBURy gRAnge nURSing Home Oldbury, Bridgnorth, Shropshire WV16 5LW Tel: 01746 768586 SPIC Advert outside back cover OP D PD YA

pARk HoUSe nURSing Home Kinlet, Bewdley, Worcestershire DY12 3BB Tel: 01299 841265 SPIC OP D

SAndfoRd nURSing And ReSidentiAl Home, tHeWatling Street South, Church Stretton, Shropshire SY6 7BG Tel: 01694 723290 SPIC OP

StRetton HAll nURSing Home Shrewsbury Road, All Stretton, Church Stretton, Shropshire SY6 6HG Advert outside back coverTel: 01694 725320 SPIC OP D PD YA

Danesford Grange is a 33 bedded home offering nursing, residential & Dementia care.

Offering double and single rooms with en-suite, set in just over 2 acres of mature

gardens. The home has therapy sessions, regular activites and entertainment as

well as regular visits by the doctors, hairdresser, chiropodist, optician & local

clergy. Special diets catered for and also a choice of menus.

Danesford Grange Care HomeKidderminister Road, Bridgnorth, Shropshire, WV15 6QD

Tel 01746 763118 | Fax 01746 767551 | www.danesfordgrange.co.uk

Please feel to contact us for further information on [email protected]

Care homes / care homes with nursing


IndicesHome care providers

38 Torrin Drive 43

AAlexandra House 46

Appledale Cottage Residential Home 41

Arden Grange Nursing & Residential Care Home 46

Ashgrove Residential Home 41

B Barleyfield House 43

Beech House Nursing Home 42

Beulah House 41

Blackfriars 41

Blackhurst Care Home 43

Bowbrook House 43

Bowens Field, 24 41

Bower Grange Residential Care Home 46

Bradbury Lodge 41

Bradeney House Nursing & Care Home 47

Briarfields 43

Brook House Residential Home 41

AAbbey Care Direct Ltd 17

Allcare Shropshire Ltd 17

Allenby Douglas Ltd 17

Allied Healthcare 17

Anchorage Care Group 17

Angel Home Care 17

BBattlefield Healthcare Ltd 17Bluebird Care 17Bridgnorth Home Care Co-Operative 17

Brockton Care Ltd 17Brown Clee Domiciliary Care Agency 17

CCare at Home 17

Care of Excellence Ltd 17

Claremont Care Partners Limited 17Coverage Care DCA 17

DDiamond Life Healthcare Limited 17

Domiciliary Service Adelphi Care Services 17

Drayton Home Care Services 17

GGadlas Hall Nursing Home 17

HHeadway Shropshire 17Health Care Support Services 17Hengoed Park 17Holcombe House 17Home Instead Senior Care 17

JJane Bowen Nursing Services Limited 17JK Caring For You 17

LLa Petite Concierge Limited 17Lady Forester Centre 17Leabrook Lodge Limited 17Lettershanner 17Longbow Professional Centre 18

MMacIntyre Shrops Herefs and Powys Supported Living 19Meadow Brook 19MRL Healthcare Shrewsbury 19

NNew Dawn Care Agency (T.A. Village Care Agency) 19Nightingales Private Nursing Agency 19North Shropshire Homecare 19Nurse Plus & Carer Plus UK Ltd 19

OOptua UK West Midlands 19Oswestry Care Limited 19

PPrecision Care Services 19Prestige Nursing Limited 19Primrose Park Limited 19

QQuality Home Care Limited 19

RRadfield Home Care Ltd 19Radis Community Care 19Ready Care 19

SSalopian Care 19Short Notice Care Services Ltd 19Shrewsbury Home Care Services 19Sovereign Domiciliary Care Services 19START 19Surecare Shropshire Ltd 19SWIIS Care and Specialist Support Services 19

TTailored Care Limited 19

YYork House 19


Indices continued

Care homes / care homes with nursing continued

CCaradoc House Residential Care Home 46

Castlehaven Residential Home 46

Cedars, The 47

Cheswardine Hall Nursing and Residential Home 41, 42

Churchill House Nursing and Residential Home 47

Cliffdale Rest Home 43

Cloverfields 42

Coach House 41

Condover House 43

Consensus Support Services Limited 43

Coton Hill House 43

Court , The 42

Crescent, The 43

Crowmoor House 43

D

Danesford Grange Care Home 47

Darwin Place 46

Ditton Priors Care Centre 46

Doddington Lodge 46

Dower House, The 46

E

Edgeley House Care Home 42

Ellesmere Community Nursing Home 42

Ellesmere House 41

Elmhurst Nursing & Residential Home 42

FFerns Residential Home, The 43

Field House Care Home 46

Four Rivers Nursing Home 47

GGadlas Hall Nursing Home 42

Glenview 46

Gracelands 41

Grange, The 46

Greenfields Care Home 42

HHagley Place 47

Hall Bank Mews, 1-3 43

Hartlands Residential Home 43

Hartlands Rest Home 41

Heatherdene Residential Care Home 41

Hendra House Residential Home 46

Hengoed Park 41

High Lea House 41

High Mount 43

Highbury House 41

High Trees Residential Home 46

Hill Farm 43

Hillcrest Manor Nursing Home 45

Hilton Brook House Residential Home 46

Hinstock Manor Residential Home Ltd 41

Holy Cross Care Homes Ltd 43

I

Ideal Home 43

Innage Grange 47

Isle Court Nursing Home 45

JJubilee Villa Care Home 43

KKempsfield Residential Home 43

LLady Forester Nursing Home 47

Lady Forester Residential & Day Care Centre 46

Landona House 41Legrand Nursing Home Ltd 42

Llysfield Nursing Home Ltd 42

Lodge Lane, 85 46

Loppington House 41

Lymehurst 43

MMaer Lane 41Maesbrook Nursing Home 45Mayfield House (Shrewbury) 41

Mayfield House (Telford) 43

Meadowbrook Care Home 42 Meadowvale Residential Home 46

Merrington Grange 43

Mount House & Severn View, The 45

NNew Barn, The 41Netherwood Residential Home 46

New Fairholme 42Normanton Retirement Home 43

OOakdene Care Providers 43

Oaklands Rest Home 41

Old Farmhouse 41Old Vicarage Nursing Home 42

Oldbury Grange Nursing Home 47Ottley House 45

PPark House Nursing Home 47

Pines Residential Home, The 46

Plas Newydd 45Portland House Nursing Home 45

RRadbrook Nursing Home 45


Care homes / care homes with nursing continued

Indices continued

R continued

River Meadows Nursing Home 42

Roseville House 41

SSabrina House 45

Sandford Nursing and Residential Home, The 47

Southview 46

Station House 45

Stone House 46

Stretton Hall Nursing Home 47

Sunnydale 46

Swan Hill House Residential Home 45

TTollgate Road, 1a – Vision Homes Association 46

Tollgate Road, 1b – Vision Homes Association 46

Tollgate Road, 1c – Vision Homes Association 47

Tunstall Hall Care Centre 41

UUplands at Oxon, The 45

VVicarage Nursing Home, The 45

Viewmount 42

Villa, The 45

WWelwyn 45

Westlands 42

Weston House Residential Home 42

Wheatlands Care Home 47

Wheatlands, The 42

Willowdene Farm 47

Windsor Road 42

Woodcroft 42

Woodland Residential Care Home Ltd 42

Woofferton Residential Care Home 47

YYockleton Grange Residential Home 45

York House 45

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited

reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited.

ISBN 978-1-909048-73-7 Printed in England.

Ref. No: 4001/Shropshire4/1013. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Shropshire Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Group Sales Manager: David Werthmann. Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy. Senior Sales Executives: Elaine Bartlett, Debbie Feetham. Sales Executives: Donna Hall, Rachel Joseph, Vanessa Ryder. Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Editorial Assistant: Rebecca North� eld.

Other advertisers

Agincare Group Ltd 12

Barchester Healthcare 38

Battlefield Healthcare Ltd 16

Bethphage Great Britain 24

Bridge House 12

Brockton Care Ltd 16

Care Choices Helpline 22,27,33,34

Claremont Care Group Ltd Inside back cover

Coverage Care Services Ltd Inside front cover

English Care 44

FBC Manby Bowdler LLP 35

Four Seasons Health Care 40

Maesbrook Care Home Ltd 44

Marches Care Ltd 8

Morris Care Outside back cover

Paying For Care 30

The Care Bureau 12

Trident Housing Association 20

Vision Homes Association 25 Whittington Castle

Elmhurst Nursing Home Prees, Whitchurch, Shropshire, SY13 2EN

Claremont Care Limited | Westbury House, Westbury Street, Wolverhampton, WV1 1JD T: 01902 393940 | F: 01902 393941 | E: [email protected]

01902 393940Email: [email protected]

Beaumaris Court Nursing HomeBeaumaris Road, Newport, Shropshire, TF10 7BL

ClaremontClaremontClaremontCare Limited Shropshire HomesOur

Standford Villa Sambrook, Newport

New Barn Goldstone, Market Drayton

Coming Soon...

Our other homes...

The Old Vicarage Wolverhampton

For a full list of our homes please go to:www.claremontcareltd.com

Elm House Stoke-on-Trent

We also provide Learning Disability services

Oldbury GrangeNursing Home

Oldbury, Bridgnorth, Shropshire, WV16 5LW

01746 768586

Isle Court Nursing Home

Isle Lane, Bicton, Shrewsbury, Shropshire, SY3 8DY

01743 851600

Radbrook Nursing Home

Stanhill Road, Off Bank Farm Rd,Shrewsbury, Shropshire, SY3 6AL

01743 237800

Corbrook Court Nursing Home

Audlem, Cheshire, CW3 0HFMarket Drayton 8 miles.

01270 812049

Stretton Hall Nursing Home

Shrewsbury Road, All Stretton, Shropshire, SY6 6HG

01694 725320

Wellington CourtNursing Home

Holyhead Road, Wellington, Telford, Shropshire, TF1 2EH

01952 245521

Wrekin CourtNursing Home

Holyhead Road, Wellington, Telford, Shropshire, TF1 2EH

01952 245521

Cedar CourtNursing Home

Audlem, Cheshire, CW3 0HFMarket Drayton 8 miles.

01270 812606

Care at the heart of our homes

Car ing for Li fe

As a leading care provider, Morris Care is proud to offer first-class expertisein all of our homes, providing sensitive and professional support and always putting

our residents first. With homes across Cheshire and Shropshire, we provide personalisednursing and residential care with comfortable furnishings, plenty of activities and set in

beautifully landscaped surroundings. The quality of our specialist nursing care also ensures thatindependence is nurtured and every individual in our homes is given the

respect and dignity that they deserve.

www.morriscare.co.uk

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Shropshire Directory 2013/14 - Care Choices · SHREWSBURY NEWPORT TELFORD IRONBRIDGE MUCH WENLOCK...

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Transcript of Shropshire Directory 2013/14 - Care Choices · SHREWSBURY NEWPORT TELFORD IRONBRIDGE MUCH WENLOCK...