1©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Benchmarking Metrics

• Sample comprised of 423 randomly selected HR professionals.

• Analyzing 423 responses of 2,945 emails sent, 2,756 emails were received (response rate = 15%).

• Survey fielded February 7 – February 14, 2008; presentation generated on February 28, 2008.

• Margin of error is +/- 5%.

2©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Rate Organizations Collect HR Benchmarks/Metrics (e.g., cost per hire, turnover, etc.)

46%

29%

14%

11%

0%

10%

20%

30%

40%

50%

As needed, no particularschedule

Monthly Quarterly Annually

n = 317

Note: Respondents who answered “N/A” or “Not sure” where excluded from this analysis.

3©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Level of Agreement in the Use of HR Benchmarks/Metrics in Setting Objectives to Improve Performance at Organizations

38%

58%

4%

0%0%

10%

20%

30%

40%

50%

60%

70%

Strongly agree Agree Disagree Strongly disagree

n = 299

Note: Respondents who answered “Not sure” where excluded from this analysis.

4©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Reasons Organizations Experience Challenges in Collecting HR Benchmarks/metrics

57%

52%

41%

34%

43%

48%

59%

66%

0% 10% 20% 30% 40% 50% 60% 70%

Uncertain how to collectmetrics, n=247

Uncertain about whichmetrics to collect, n=258

Tyingbenchmarks/metrics into

organization’soperations, n=258

Time to collect thebenchmarks/metrics,

n=266

No Yes

Note: Respondents who answered “Not sure” where excluded from this analysis.

5©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Organization Planning to Start Collecting HR Benchmarks/Metrics in the Next 12 Months

17%

17%

38%

29%

0% 10% 20% 30% 40%

No, but we are starting totalk about collecting this

type of data

No, we have talked aboutit, but we haven’t startedto collect this type of data

No, there has been nodiscussion about

collecting this type ofdata

Yes

n = 66

Note: Percentages do not total 100% due to rounding.

6©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Reasons Organization Are Not Collecting HR Benchmarks/Metrics

23%

49%

54%

56%

0% 10% 20% 30% 40% 50% 60%

Tying benchmarks/metricsinto organization’s

operations

Time to collect thebenchmarks/metrics

Uncertain how to collectmetrics

Uncertain about whichmetrics to collect

n = 47

Note: Percentage does not total 100% as multiple responses were allowed.

7©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Rate Organizations Collect HR Benchmarks/Metricsby Organization Staff Size

Overall

(317)

Small

(1-99 employees)

(n=68)

Medium

(100-499 employees)

(n=118)

Large

(500 and more)

(n=107)

Differences by Organization staff size

As needed 46% 68% 47% 32% Small > medium, large

Monthly 29% 18% 31% 36% Large> small

Quarterly 14% 6% 10% 22% Large> small, medium

Annually 11% 9% 13% 9%

Note: Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question usingthe provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.

8©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Level of Agreement in the Use of HR Benchmarks/Metrics in Setting Objectives to Improve Performance at Organizations by Organization Staff Size

Overall

(299)

Small

(1-99 employees)

(n=73)

Medium

(100-499 employees)

(n=123)

Large

(500 and more)

(n=117)

Differences by Organization staff size

Strongly agree 38% 27% 36% 48% Large > small

Agree 58% 70% 61% 47% Small> large

Disagree 4% 3% 3% 5%

Strongly disagree 0% 0% 0% 0%

Note: Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question usingthe provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.

9©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Reasons Organizations Experience Challenges in Collecting HR Benchmarks/Metrics by Organization Staff Size

Overall Small

(1-99 employees)

(n=73)

Medium

(100-499 employees)

(n=123)

Large

(500 and more)

(n=117)

Differences by Organization staff size

Time to collect the benchmarks/metrics, (266)

66% 66% 69% 64%

34% 34% 31% 36%

Tying benchmarks/metrics into your organization’s operations, (258)

59% 55% 68% 52% Medium> large

41% 45% 32% 48% Large>medium

Uncertain about which metrics to collect, (258)

48% 50% 57% 39% Medium> large

52% 50% 43% 61% Large>medium

Uncertain how to collect metrics, (247)

43% 48% 51% 33% Medium> large

57% 52% 49% 67% Large>medium

Note: Sample sizes are based on the actual number of respondents answering the organization staff size question; however, the percentages shown are based on the actual number of respondents by organization staff size who answered the question usingthe provided response options. Blank cells indicate that no statistically significant differences were found. Respondents who indicated “N/A” were excluded from this analysis. Respondents who indicated “Not sure” were excluded from this analysis.

10©SHRM 2008 SHRM Weekly Online Survey: February 13, 2008

Organization Staff Size

n = 386

Small

(1-99 employees)

27%

Medium

(100-499 employees)

40%

Large

(500 and more)

33%