SHOWCASE IDEA - 3 Lakeside Step down UnitTitle: WOWs and brackets across the medical

center!

Dept. & Team: 3Lakeside Step down unit, Stephanie Costello, Sue Dunn, Shelley Sartini, Shared leadership, NEB, PDI vendor and installer, Lisa Gillum, Mark Hehir, Rob Beatty, Deb Mack Problem

The WOWs (scanner, keyboard, screen) were not being disinfected after patient contact for many reasons (lack of knowledge with staff/providers, saniwipe disinfectant wipes not readily available when needed, no where to put wipes on wows,

baskets on back of wows filled with medical supplies needed for patient etc)

IDEA: We discussed at a 3LSD idea huddle possible solutions. We decided to remove baskets on the

back of all WOWS and install brackets that can hold a container of sani-wipes thus making it readily

available for all providers to clean their wows. Idea was shared with staff at professional practice

council/Nurse executive board/NIC and gained approval. Baskets were removed and brackets were installed across all 3 medical campuses (379 wows

in total) Education was also provided.

Before and After

ResultsStaff from 6E/W,4E/W and Maternity loved the

idea. Pictured below is a 3LSD RN, Aimee Sannicandro cleaning her

WOW!

Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!

SHOWCASE IDEA – Maternity

Title: Rounding log info Dept. & Team: Karin Rondeau- Maternity. Memorial Hospital

Problem: There was no way to gain feed back from the

patients experience. Specific questions needed to be answered:1. Did your RN speak to you about your

emotional needs? Were they met?2. Did you feel included in the decision making

process regarding your care?Why:

Patient Experience Idea:

Utilize feedback from patients. Make them feel included . Round on patients daily.

Implemented Idea:Created a log to utilize that asks patients

specific questions we need to know for the unit. Round on patients daily to determine where are strengths and weaknesses are and write

resolution an follow-up on form. Maintained in a log.

Results1. All records are now maintained in a log2. We do daily rounds on patients to access

strengths and weaknesses. 3. Write resolutions

Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!

SHOWCASE IDEA – University Radiology

Title: Replenishing Our IP Cassette Holders

Dept. & Team: University Radiology 2nd Shift; Josh Clark, Raquel Ford, Patrice Kelly, Jill Lemieux, Robin Mosseller, Brianne Mitchell, Dan Niemi, Candace Tauson, Kraig Thebado,

Problem Idea

Go through all cassettes that have been taken out of service and try to repair and match up good IP’s with

good cassettes.

Results

Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!

UL1ED2F

Put 20 cassettes in service. Saved our department approximately $22,000 and provided department with necessary equipment.

Our supply of IP cassette holders (what our images are captured on) has been gradually diminishing due to being taken out of service because of damage. Sometimes overnight tech’s have to make two trips on rounds because there is not enough. The cassettes and holders are expensive (Approximately $1,100 a piece)

Thank you for helping us become the Best Place to Give Care and the Best Place to Get Care!

Would you like to showcase an idea from your team’s Idea System?

E-mail Lauren Russell at Lauren.Russell@umassmemorial.org