Showbox 2 2012
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showbox
toolkit2/2012
showbox scenariosAlert > Assess > Act > EvaluateIncident ManagementAlert: Investigations are triggered from service thresholds, partner service teams, or from customer support. A page is sent to the On Call Engineer’s phone and the engineer Acknowledges (acks) the alert so it doesn’t roll over to other on call staff.
Assess: The alert is read, and provides a place to start investigation. If the alert is not a problem the engineer can fix they will Lateral it to someone who can solve it. The scope of the issue is assessed. In the case of a data base outage, the backup copies are checked
Act: If the copies are good the service is restarted Engineer waits until the service indicates it is back online. Alerts are monitored for related problems and when possible the Engineer suppresses them to not wake up other Engineers unnecessarily. The Engineer goes back to bed and does further investigation the following day.
Evaluate: Failover logs and debug scripts are launched for later root cause analysis. Bugs are edited and filed as appropriate.
If the impact is significant an Incident Manager will be engaged.
Alert: IM Requests happen when there is a significant customer impact. These requests engage the Incident Manager, and the Communication Manager.
Assess: The IM works with the On Call Engineer to assess the impact, informs the CM who publishes external posts to the public if required. The IM will make the call when additional people need to be brought in, which may include partner teams, Ops, and other engineers to diagnose and generate a recovery plan. Minutes count!
Act: The plan is put into play. Once recovery is completed the service is monitoredEvaluate: Post-mortem will be done.
showbox scenariosAlert > Assess > Act > EvaluateCustomer Service RequestsAlert: A customer calls Frontline Engineer, who then must verify who the customer is over the phone, this is usually by finding the primary domain or the Company name.
Assess: While the customer is relating their problem CSS checks to see if there are any known issues that might be impacting the domain, these might be existing escalations, bugs, or service issues or known work around.
Act: If the call has a high impact or if the Frontline CSS cannot solve the problem they escalate to the Escalation Engineer who can fix the problem or escalate to Engineering.
Evaluate: Always reviewed by the Customer Experience Team (CXP) monthly.
Change Request ExternalAlert: Escalation request is received.
Assess: The Escalation Engineer attempts to identify the correct recovery action
Act: A customer request such as moving a mailbox to another server is generated and goes through a triage process. The Frontline Engineer is apprised of the status of the request and then contacts the company with the outcome.
Evaluate: Always reviewed by the Customer Experience Team (CXP) monthly.
Change Request InternalAlert: A change request ( a bug or upgrade) is communicated to the Engineer
Assess: Engineering assesses the impact of the change
Act: The change is rolled out and monitored closely for a period of time. Analysis
Evaluate: why did we need the change right away, why wasn’t it rolled out as a checked in build, why wasn’t it automated.
SMB ADMIN LORG ADMIN CSS EE SLT EXCHANGE ENGINEER
OFF THE CHARTLOW
Technical ability and tolerance
technical ability variesScenarios focus on alert and overview in the portal the portal is a great place for overviews and a starting place for deep dive
reports for everyone
SMB ADMIN LORG ADMIN CSS EE SLT EXCHANGE ENGINEER
OFF THE CHARTLOW
OVERVIEWS ANSWER THE QUESTION OF “HOW IS MY STUFF DOING?”
CHART GARDENS FOR TROUBLE SHOOTING
Portal pages
Configurable pop-outs are a useful scenario for:• IMs• On call engineers• Product unit engineers• …anyone doing deep comparative analysis of specific issues
M1 focus
Chart gardens are where we are more open ended
anatomy of showbox
Scope controlNoun: a place or object within the topology. Defined by the scope control. Scope control can be also be changed by a link within a chart or piece of data.
NavigationSupports key scenarios, navigates to content
ContentAdjective: A description, state, or other information about the scoped selection. Some links in content can change scope
ActionsVerbs: Actions taken are in relation to the scope and are a reaction to the description.
Optimally actions like “Escalate Now”, “Lateral”, and “Communicate Now” include the scope as an editable text field in the form, and include state information if possible to make it easier on the recipient, and to help alert mails click through to the correct scope
health escalation changes opticsSecondary Nav Overview Availability Customer Service Performance
Control Data block list + Preview
Rotator Tap Rotator Tap Rotator Tap Rotator Tap
Content Availability, Keynote, Spike-o-meter
OWA, OLK, Mobile+RIM, Mailflow, UM, EWS
LiveID, OrgId, Auto Discover Service, Auto Discover Xml, OAB
CAS, Hub, MBX, more
Content changes for narrow scope
Yes add domain specific metrics, or for server change to a role specific view
No just narrow scope to selection
No just narrow scope to selection
No just narrow scope to selection
Yes add domain specific metrics, or for server change to a role specific view
primary navigation
health escalation changes opticsSecondary Nav Alerts Support Calls People
DirectoryProtocols
Control List+Preview+alert block
List+Preview+alert block
table table
Content Alerts Support calls Directory Protocols and PDFs
Content changes for scope
When scoped to a server or domain
primary navigation
health escalation changes opticsSecondary Nav Overview Inventory Deployment Requests
Control Data block list + Preview Rotator Rotator List view and network in details
Content Pivot+Network Timeline of future changes+Network
List of requests with request info and network chart in details
Content changes for scope
Yes add domain specific metrics, or for server change to a role specific view
primary navigation
health escalation changes opticsSecondary Nav MSR Service Triage AdHoc More…
Control Link farm Link farm Query submission Pivot
Content Executive level reports that summarize core service statistics
Useful perf counters and reports grouped by feature areas for Engineers
Place to submit a query to black box server and review results
Everything in ESP now
primary navigation
1. OverviewsA quick scan of the content should answer the question, “Is there anything wrong?”
Overviews should summarize the contents of a primary navigational area, and the general state of the scoped selection.
If there are three additional secondary nav tabs, each tab should be represented in the overview. Quick investigation on this page (preview) should let the user drill down quickly to a specific point of interest.
It contains:• Data Blocks • and a preview pane.• Possibly a map too
This proposed design is being built for o365 Wave 15
2 key layouts
2 key layouts
2. List and previewStandard UMC control with the addition of the alert block.
Use for Alerts, Support calls, Change requests
List is sortable, searchable, can be filtered, and can add and remove items.
Preview is highly configurable and can display custom layouts if needed e.g. inject a chart or as E14 Discovery did, insert a table
UnAcked incidentOpen incidentResolved incident or alert
Visual treatment
showbox
scope control
!
Steven McQueen3!Showbox
Secondary navigation 1 secondary navigation 2 secondary navigation 3 secondary navigation 4
Primary navigation item 2
Primary navigation item 3
Primary navigation item 4
Primary navigation item 1
region: all forest: all dag: all site: all copygroup: all server: all
Content which is filtered by scope control
parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
parent1
all parents
parent1
parent2
parent3
parent4
Using dropdowns to select scope
parent1 node2: all node3: all node4: all node5: all leaf: all
node2-1
all node2
node2-1
node2-2
node2-3
node2-4
parent1 node2-1 node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
parent1
all parents
parent1
parent2
parent3
parent4
Using type down and dot to advance to the next field
parent: all node2: all node3: all node4: all node5: all leaf: all
parent1 . node2-
all node2
node2-1
node2-2
node2-3
node2-4
parent: all node2: all node3: all node4: all node5: all leaf: all
parent1 . node2-1 . node3-1
all node3
node3-1
node3-2
node3-3
node3-4
parent1 node2-1 node3-1 node4: all node5: all leaf: all
Zooming in and out of dataContent area in UI shows the appropriate content for the selection.
Original state is not changed until user explicitly changes it. parent1 node2-1 node3-1 node4-2 node5: all leaf: all
parent1 node2-1 node3-1 node4-2 node5: all leaf: all
State 1 parent1 node2-1 node3-1 node4-2 node5: all leaf: all
selection
State 2
parent1 node2-1 node3-1 node4-2 node5: all leaf: all
parent1 node2-1 node3-1 node4-2 node5: all leaf: all
selection
State 3
parent1 node2-1 node3-1 node4-2 node5: all leaf: allExplicit Change
parent1 node2-1 node3-1 node4-2 node5: all leaf: all…change continued node2-1
all node2
node2-1
node2-2
node2-3
node2-4
parent: all node2-2 node3: all node4: all node5: all leaf: all
State 1
Rendering data clusters using parentheses and simple Boolean queries.
parent1 node2-1 (node3-1 - node3-5) node4: all node5: all leaf: all
parent1 node2-1 (node3-1 , node3-5) node4: all node5: all leaf: all
Searching for an object parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
Leaf12-
Leaf12-1
Leaf12-10
Leaf12-11
Leaf12-12
parent2 node2-2 node3-6 node4-4 node5-1 leaf12-10
State 1
query
resolution
parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
parent: all node2: all node3: all node4: all node5: all leaf: all
Concept
State 1
query
Searching for a clustering concept
parent1 node2-1 (node3-1 , node3-5) Conceptresolution
showbox
data blocks
data block
Tenants
Mailboxes
Active
Sent mail
usage+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
Current 99.90%
Low 96.76%
availability
Stackable UX Lego blocks that for v1 will be organized statically within layouts, however since the data they get is subject to the scope the data will change appropriately.
APCCurrent 99.90% 9:00 AM
Low 96.76% 8:45 AM
Average 97.70% 1 hour
How it worksEach instance of the data block is encoded with a superset of data fields. When there is no data for a label the label will not be shown, and when there is no data for the block the entire block is hidden.
The same commandlet is called from a given layout all the time, but since it is scoped by the UX different combinations of data can be returned.
This control supports flagging, links, trends, and simple tabular data layouts.
LayoutData blocks should be fixed width, have a maximum of four columns and those columns should to align with all the columns for critical data so they can be easily scanned
usage+2
%
+5
%
-7%
Mailboxes
Active
Sent mail
1000
33
321
Scoped to all regions
Scoped to a tenant
Lots of labels for one data block:
TenantsDomainsMailboxesActive usersSent mailEtcEtcEtcEtcEtcEtc…
Scope dictates the query, only fields which have data are shown
showbox
link farms
Link Farms
Canned reports Organized by scenarios. This UI is already supported by UMC. See auditing
showbox
stacker plot
stacker plot heatmap
How it works• Every site is represented, and each
site is represented only once
• Each chart has four selectable regions, green, yellow, red, which load the corresponding list view.
Pros• Outliers are bigger, and more in focus
• Chart scales to very large data sets
• With list view, very meaningful information is available
• Groups of items with the same capacity are selectable
• Scope control is now the way to change scope instead of drilling down a lot from the chart, making back more difficult
Cons• Harder to compare regions or other
large groups. Eg. APC vs. NAM, Namprod01 vs. Namprod02
Black selection
Red selection
Yellow selection
Green selection
showbox
page examples
!
Steven McQueen3!Showbox
4 active alerts
alerts
Active monitoring
Keynote
availability99.7%
99.5%
99.5%
94.8%
failures
failures
Outlook
Mobile
Mailflow
Provisioning
customer
Network
Live ID
Monitoring
AD
FOPE
service+2%
+5%
-7%
+10
%
-1%
12
3
4
10
2
5
14
35
3
latency
latency
+2%
+5%
-7%
+10
%
15mi
n
1 hr
overview availability customer service performance
escalations
changes
optics
health
parent: all node2: all node3: all node4: all node5: all leaf: all
availability and alert volume Updated: 2/9/2012 9:00AM
REGION TIME AVAILABILIT
Y
TYPE
99.5
95
[SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
OWNERDatacenter - Ack Now!
Engage IM!SCOPENAM/NAMPROD07/CH1PROD702/CH1PRD0702CA017
IMPACTOutlook Connectivity
7
NAM
NAM
12/9 9:12
12/9 9:12
[SERVICE INCIDENT] keynote
failures
[RESOLVED INCIDENT] Quis nostrud
95%
99%
availability and alerts / 8:50am – 9:00am
NAM
EUR
ESC
LAM
APC
Alerts
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h Custom
2
!
Steven McQueen3!Showbox
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
09/27 9:12
TIME
Pending –
Datacen…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
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Availabi…
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Availabi…
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Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
Jessed-High
Availabi…
OWNE
R
[SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
owner:Datacenter - Ack Now!
Engage IM!
scope:CH1PRD0702CA017
More…
impactTenants: 363Users: 8834
More…
ALERT
!
[SERVICE INCIDENT] keynote failures for connections via Singapore
SingTel
[SERVICE INCIDENT] This database has had only one good copy for 20
minutes
[SERVICE INCIDENT] one healthy copy for TestADReplication: One or more
[SERVICE INCIDENT] Lorem ipsum dolor sit amet, consectetur adipisicing
elit,
[INVESTIGATION] Lorem ipsum dolor sit amet, consectetur adipisicing elit,
[INVESTIGATION] Ut enim ad minim veniam, quis nostrud exercitation ulla
[INVESTIGATION] Quis nostrud exercitation ullamco laboris nisi ut aliquip ex
[RESOLVED INCIDENT] Quis nostrud exercitation ullamco laboris nisi ut
aliqui
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco laboris nisi
[RESOLVED INCIDENT] Quis nostrud exercitation ullamco laboris nisi ut
aliqui
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco laboris nisi
[RESOLVED INCIDENT] Quis nostrud exercitation ullamco laboris nisi ut
aliqui
RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco laboris nisi
[RESOLVED INCIDENT] Quis nostrud exercitation ullamco laboris nisi ut
aliqui
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco
[RESOLVED INVESTIGATION] Quis nostrud exercitation ullamco laboris nisi
parent: all node2: all node3: all node4: all node5: all leaf: all
alerts support calls people directory protocols
escalations
changes
optics
health
!
Steven McQueen3!Showbox
parent: all node2: all node3: all node4: all node5: all leaf: all
monthly service review service triage ad hoc more
escalations
changes
optics
health
monthly service reviewKey Usage StatsTotal Mailbox Count and Active Mailbox Count
Provisioning Provisioning Latency and Failures, Tenant Growth by Offering, and Tenant Growth by Segment
Availability & IncidentsKeynote Availability, SCOM Availability, and Availability Incidents
Escalation AnalysisTop Escalations by Type, Top Root Causes
Networking, Directory & Capacity HeatmapMigrations, Connections, Load Balancer, AD Health , and Capacity Heatmap,
Build Release & Operations ScorecardBuild Release Scorecard , Operations Scorecard , and Data Protection
Server and HardwareLorem Ipsum Dolor Sit and Consectetur Adipisicing Elit
SupportLorem Ipsum Dolor Sit and Consectetur Adipisicing Elit
UpgradesLorem Ipsum Dolor Sit and Consectetur Adipisicing Elit
MigrationLorem Ipsum Dolor Sit and Consectetur Adipisicing Elit
Site ResiliencyLorem Ipsum Dolor Sit and Consectetur Adipisicing Elit
!
Steven McQueen3!Showbox
parent: all node2: all node3: all node4: all node5: all leaf: all
overview availability customer service performance
escalations
changes
optics
health
Updated: 06/25/2011 9:00AM
CAS CPU HUB CPU HUB IO MBX CPU MBX SPACE MBX IO AD CPU AD IO F5 CPU F5 MEM UM
CAS CPU failures
NAM01/SN2PRD0602
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
relatedCAS CPU
SN2PRD0602
SN2PRD0102
CH1PRD0106
0
MBXs
0
DBsSITE
NAM06/SN2PRD0602 0
ACTVE
MBXs41/48
MACHINES
79%
Resource
ValueUnstable
Failover
state
!
Steven McQueen3!Showbox
parent: all node2: all node3: all node4: all node5: all leaf: all
overview availability customer service performance
escalations
changes
optics
health
CAS CPU HUB CPU HUB IO MBX CPU MBX SPACE MBX IO AD CPU AD IO F5 CPU F5 MEM UM
0
0
0
0
0
0
0
0
0
MBXs
CAS CPU at 60% capacity
0
0
0
0
0
0
0
0
0
DBsSITE
NAM06/SN2PRD0602
NAM06/CH1PRD0602
NAM04/SN2PRD0402
NAM04/CH1PRD0402
NAM06/SN2PRD0604
NAM02/SN2PRD0202
APC01/HKNPRD0102
EUR01/AMSPRD0302
NAM01/SN2PRD0102
0
0
0
0
0
0
0
0
0
ACTVE
MBXs41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
MACHINES
75%
75%
65%
55%
55%
55%
55%
45%
45%
Resource
ValueUnstable
Unstable
Critical
Warning
Warning
Warning
Warning
Warning
Warning
Failover
state NAM01/SN2PRD0602
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
relatedCAS CPU
SN2PRD0602
SN2PRD0102
CH1PRD0106
Updated: 06/25/2011 9:00AM
showbox
chart garden
chart gardens
How it works• Pop out to stock chart configurations,
from links in the page or from the chart drop down.
• URL is visible and equals a parameterized link to the visible configuration of charts. This is an aid to IMs and Engineers who want to get back to this view (add it to favorites, copy it to an email) to get others quickly up to speed on the thing they are focused on.
• Charts can be modified,
• Allow users to add charts from the entire suite of reports in Showbox
!
Steven McQueen3!Showbox
parent: all node2: all node3: all node4: all node5: all leaf: all
overview availability customer service performance
escalations
changes
optics
health
CAS CPU HUB CPU HUB IO MBX CPU MBX SPACE MBX IO AD CPU AD IO F5 CPU F5 MEM UM
0
0
0
0
0
0
0
0
0
MBXs
CAS CPU at 60% capacity
0
0
0
0
0
0
0
0
0
DBsSITE
NAM06/SN2PRD0602
NAM06/CH1PRD0602
NAM04/SN2PRD0402
NAM04/CH1PRD0402
NAM06/SN2PRD0604
NAM02/SN2PRD0202
APC01/HKNPRD0102
EUR01/AMSPRD0302
NAM01/SN2PRD0102
0
0
0
0
0
0
0
0
0
ACTVE
MBXs41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
MACHINES
75%
75%
65%
55%
55%
55%
55%
45%
45%
Resource
ValueUnstable
Unstable
Critical
Warning
Warning
Warning
Warning
Warning
Warning
Failover
state NAM01/SN2PRD0602
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
relatedCAS CPU
SN2PRD0602
SN2PRD0102
CH1PRD0106
Updated: 06/25/2011 9:00AM
region: all forest: all dag: all site: all copygroup: all server: all
Exchange SharePoint Lync
3
! !i
health
escalations
changes
optics
overview availability customer service performance
Updated: 06/25/2011 9:00AM
CAS CPU HUB CPU HUB IO MBX CPU MBX SPACE MBX IO AD CPU AD IO F5 CPU F5 MEM UM ARR
0
0
0
0
0
0
0
0
0
MBXs
CAS CPU at 60% capacity
0
0
0
0
0
0
0
0
0
DBsSITE
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
related
0
0
0
0
0
0
0
0
0
ACTVE
MBXs
CAS CPU
SN2PRD0602
SN2PRD0102
CH1PRD0106
CHPRD0102
41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
41/48
MACHINES
75%
75%
65%
65%
65%
65%
65%
65%
65%
PERF
https://pod51005.outlook.com/showbox/CAS/ChartGardenx.aspx?pwmcid=1&ReturnObjectType=1
1h 3h 8h Custom
Updated: 06/25/2011 9:00AM
CAS CPU TOP 5
SITE
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
failover stateunstable
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
41/48
41/48
41/48
41/48
41/48
MACHINES
75%
75%
65%
65%
65%
PERF
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
300
250
200
150
100
50
0
Updated: 06/25/2011 9:00AM
CAS MEMORY TOP 5
SITE
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
failover stateunstable
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
41/48
41/48
41/48
41/48
41/48
MACHINES
75%
75%
65%
65%
65%
PERF
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
300
250
200
150
100
50
0closeshare
add charts
region: all forest: all dag: all site: all copygroup: all server: all
chart gardens plus
How it works• More cowbell
• Don’t start here, only use this if your scenarios typically require it.
Updated: 06/25/2011 9:00AM
CAS CPU TOP 5
SITE
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
failover stateunstable
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
75%
75%
65%
65%
65%
PERF
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
300
250
200
150
100
50
0
https://pod51005.outlook.com/showbox/CAS/ChartGardenx.aspx?pwmcid=1&ReturnObjectType=1
1h 3h 8h Custom
closeshareadd charts
Updated: 06/25/2011 9:00AM
CAS CPU TOP 5
SITE
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
NAM01/SN2PRD0602
failover stateunstable
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
75%
75%
65%
65%
65%
PERF
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
300
250
200
150
100
50
0
CHARTS
DATA
HISTORY
MORE…
region: all forest: all dag: all site: all copygroup: all server: all
CHART LIBRARY
Xxx – Windows Internet Explorer x
HELP
cancelsave
ACTIVE DIRECTORY
AVAILABILITY
CAS
EAS
HUB
MAILBOX
MRS
Select individual charts or groups to add to your page.
CAS CPUA group of charts to find Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor
CAS CPU
Connections
Request rate per protocol
Memory
Related counters
OWA Logons
Keynote
Blah
Blah
blah
chart library
How it works• All charts that can be natively shown in
showbox are available (excludes non-UMC optics)
• Major chart grouping/taxonomy needs to be rationalized across all teams in showbox
• Charts can be added as groups or individually
showbox
rotator tap
Availability rotator model – how it works
Mini charts/Data blocks
List viewHero chart
1 2
3
4
5
The rotator tap works by allowing correlation of large amounts of data easily. Here are the key elements that make up the rotator:
Rotation – graphs will rotate as explained in the interaction model.
Hero chart - compares three/four data sets: overall availability another
data set(s), as selectable regions which correspond with the list view and
mini charts
Time – the rotator provided an ‘in the now’ view of data
Static – graphs will be static unless interacted with by the user
Pop out – Dependency on EDS to build the chart gardens – plan for Beta
3/12. Will allow adding more graphs for comparison in a new window (Early
March timeframe)
Scale graphs – each graph will need to be in the hero spot as well as mini
graph
Error handling – need to follow up with Sean and Srdjan
Time selection – width of selection area (for time) will remain constant – no
matter what the time scale is scoped to (see example). Selection will
change on mini charts to match hero chart selection.
Legend links – the legend links that are locations/regions etc. will be links
to change scope
List view – title and data correspond with selection on hero chart
Mini charts - Quickly scan able for patterns or outliers, can quickly move
into the hero spot for deeper analysis (on click)
Availability interaction model
Interactions:
Hero chart• Clickable time increments (shaded area) • Wish list is to have the shaded selected area expand
and collapse on mouse drag (ex: think stock charting timelines)(future)
• User can change the time scope of the chart – mini charts also update to this time
• Click on the pop out icon to open a new window that contains the charts and allows for addition of others
• Legend locations are links – allowing for quick scope change
List view• clicking selects and highlights the item, providing
details for that incident, links/actions• User can ack an incident• List can be filtered
Mini charts/data blocks• Click on the desired chart and it will move (rotate)
into the hero spot (carousel counter-clockwise)
other• Custom time range can go from 15 min to???• Max of “X” mini charts in the rotator, if the user
wants to see more charts they must open up in a chart garden
• Animation will fade out charts and data when the actual ‘rotation’ of the charts occurs to minimize noise and confusion.
Order of rotation commands1. Clear2. Rotate3. Render chart4. Render list view
23
4
5
1
Time selection on hero chartThe time selection width will remain the same regardless of what timeframe you choose. The only change will be the specific time span you will see in the list view.
1 hour timeframe
8 hour timeframe
10 min
80 min
The selection on the hero chart will be reflected in the mini charts.
!
Steven McQueen3!Showbox
4 active alerts
alerts
Active monitoring
Keynote
availability99.7%
99.5%
99.5%
94.8%
failures
failures
Outlook
Mobile
Mailflow
Provisioning
customer
Network
Live ID
Monitoring
AD
FOPE
service+2%
+5%
-7%
+10
%
-1%
12
3
4
10
2
5
14
35
3
latency
latency
+2%
+5%
-7%
+10
%
15mi
n
1 hr
CTPs
STPs
mailflow
network
100% -2% 112
366%
65% 17% 154
78% -5% 1,018
availability latency failures
99.2%
overview availability customer service performance
escalations
changes
optics
health
parent: all node2: all node3: all node4: all node5: all leaf: all
!
Steven McQueen3!Showbox
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume Updated: 2/9/2012 9:00AM
99.5
95
7
NAM
EUR
ESC
LAM
APC
Alerts
CTPs
4.2
8AM 8:15 830 845 9AM
STPs
57
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
2
region: all forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
12/9 9:12
12/9 9:12
[SERVICE INCIDENT] keynote
failu
[RESOLVED INCIDENT] Quis nostrud
95%
99%
availability and alerts 8:50am – 9:00am
!
Steven McQueen3!Showbox
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume Updated: 2/9/2012 9:00AM
99.5
95
7
NAM
EUR
ESC
LAM
APC
Alerts
CTPs
4.2
8AM 8:15 830 845 9AM
STPs
57
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
2
region: all forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] outlook failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM 12/9 9:12[SERVICE INCIDENT] outlook
failu
99%
availability and alerts 8:30am – 8:40am
!
Steven McQueen3!Showbox
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume Updated: 2/9/2012 9:00AM
99.5
95
7
NAM
EUR
ESC
LAM
APC
Alerts
CTPs
4.2
8AM 8:15 830 845 9AM
STPs
57
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
2
region: all forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] outlook failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM 12/9 9:12[SERVICE INCIDENT] outlook
failu
99%
availability and alerts 8:30am – 8:40am
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
2
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
TIME: 1h 2h 6h 24hr 1wk
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] outlook failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
12/9 9:12
12/9 9:15
99%
100%
availability and alerts 8:50am – 9:00am
[SERVICE INCIDENT] MB
server
[INVESTIGATION] Quis nostrud
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
3 AM 3:30 5:304:30 5:00 8:00 9AM8:306:00 6:30 7:00 7:30
TIME: 1h 2h 6h 24hr 1wk
2
4:00
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] network failure for connections
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
NAM
12/9 9:12
12/9 9:12
12/9 9:12
99%
99%
98%
[SERVICE INCIDENT]
network
[SERVICE INCIDENT] outlook
[INVESTIGATION] Quis nostrud
availability and alerts 8:00am - 9:00am
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
9 AM 11:00 7:003:00 5:00 5:00 9AM7:009:00 11:00p 1:00 3:00
TIME: 1h 2h 6h 24hr 1wk
2
1:00p
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] EWS incident for connections
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
NAM
12/9 9:12
12/9 9:12
12/9 9:12
99%
99%
98%
availability and alerts 9:00am 2/8 – 9:00am 2/9
[SERVICE INCIDENT] EWS
incident
[SERVICE INCIDENT] outlook
[INVESTIGATION] Quis nostrud
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
2
TIME: 1h 2h 6h 24hr 1wk
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: all
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
REGION TIME AVAILABILIT
Y
TYPE
NAM
NAM
availability and alerts 8:50am – 9:00am
[SERVICE INCIDENT] MB
server
[INVESTIGATION] Quis nostrud
[SERVICE INCIDENT] outlook failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
12/9 9:12
12/9 9:15
99%
100%
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
2
TIME: 1h 2h 6h 24hr 1wk
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: allregion: NAM
all regions
NAM
APC
EUR
LAM
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] mailbox server connections
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
12/9 9:12
12/9 9:12
99%
98%
availability and alerts 8:50am – 9:00am
[SERVICE INCIDENT] MB
server
[INVESTIGATION] Quis nostrud
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
95
7
CTPs
4.2
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
2
TIME: 1h 2h 6h 24hr 1wk
STPs
57
8AM 8:15 830 845 9AM
region: NAM forest: all site: all dag: all server: allregion: NAM
all regions
NAM
APC
EUR
LAM
NAMPROD03
NAMPROD04
ESC
NAMPROD02
NAMPROD01
Alerts
NAMPROD05
NAMPROD06
NAMPROD07
NAMPROD08
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] mailbox server connections
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
12/9 9:12
12/9 9:12
99%
98%
availability and alerts 8:50am – 9:00am
[SERVICE INCIDENT] MB
server
[INVESTIGATION] Quis nostrud
!
Steven McQueen3!Showbox
overview availability customer service performance
escalations
changes
optics
health
availability and alert volume Updated: 2/9/2012 9:00AM
99.5
95
7
NAM
EUR
ESC
LAM
APC
Alerts
CTPs
4.2
8AM 8:15 830 845 9AM
STPs
57
8AM 8:15 830 845 9AM
mailflow174
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
2
region: all forest: all site: all dag: all server: all
REGION TIME AVAILABILIT
Y
TYPE [SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
NAM
NAM
12/9 9:12
12/9 9:12
[SERVICE INCIDENT] keynote
failu
[RESOLVED INCIDENT] Quis nostrud
95%
99%
availability and alerts 8:50am – 9:00am
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and CTPs
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
NAM
EUR
ESC
LAM
APC
Availability
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
43
32
57
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
7
2
alert volume
mailflow174
8AM 8:15 830 845 9AM
8AM 8:15 830 845 9AM
STPs
95
region: all forest: all site: all dag: all server: all
CTP latency
REGION TIME AVAILABILIT
Y
TYPE
NAM
NAM
12/9 9:12
12/9 9:12
95%
99%
availability and CTPs 8:50am – 9:00amERROR
OLK
MBL
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Outlook probe error
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and CTPs
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
NAM
EUR
ESC
LAM
APC
Availability
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
43
32
57
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
7
2
alert volume
mailflow174
8AM 8:15 830 845 9AM
8AM 8:15 830 845 9AM
STPs
95
region: all forest: all site: all dag: all server: all
CTP latency
REGION TIME AVAILABILIT
Y
TYPE
NAM
NAM
12/9 9:12
12/9 9:12
95%
99%
ERROR
OLK
MBL
Quis nostrud
exercitation …
Quis nostrud
exercitation …
availability and CTPs 8:50am – 9:00amOutlook probe error
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and CTPs
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
NAM
EUR
ESC
LAM
APC
Availability
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
43
32
57
8AM 8:15 830 845 9AM
networking
5,236
8AM 8:15 830 845 9AM
7
2
alert volume
mailflow174
8AM 8:15 830 845 9AM
8AM 8:15 830 845 9AM
STPs
95
region: all forest: all site: all dag: all server: all
CTP latency
REGION TIME AVAILABILIT
Y
TYPE
NAM
NAM
EUR
NAM
LAM
NAM
APC
NAM
NAM
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
12/9 9:12
95%
99%
99%
99%
99%
99%
99%
99%
99%
99%
ERROR
OLK
MBL
OLK
MBL
OLK
MBL
OLK
MBL
OLK
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
Quis nostrud
exercitation …
availability and CTPs 8:30am – 8:40amOutlook probe error
People:OwnerDatacenter - Ack Now!
IM:Engage IM!
Scope:
!
Steven McQueen3!Showbox
!
overview availability customer service performance
escalations
changes
optics
health
availability and networking
Steven McQueen3!Showbox
Updated: 2/9/2012 9:00AM
99.5
NAM
EUR
ESC
LAM
APC
Availability
MORE…
8 AM 8:05 8:208:10 8:15 8:45 9 AM8:508:25 8:30 8:35 8:40 8:55
TIME: 1h 2h 6h 24hr 1wk
95
region: all forest: all site: all dag: all server: all
8AM 8:15 830 845 9AM
mailflow174
network latency
REGION TIME AVAILABILIT
Y
TYPE ERROR
availability and networking 8:50am – 9:00am
5,236
7
2
alert volume
8AM 8:15 830 845 9AM
CTPs
4.2
8AM 8:15 830 845 9AM
57
8AM 8:15 830 845 9AM
STPs
showbox
multipass chart
multipass charting
When scoped to an object or workload• Provides rich data without navigating
away
• Opens up to a chart garden for a configurable view
• Can support multiple chart views in one pane for comparative analysis
how it works
OverviewGives an overview of performance for a quick scan able chart.
RolloverHighlights the mouse over area calling attention to it.
ClickReveals the top 5 contributors within that range. (line graphs) Data is reflected in the table below.
DataTable data reflects the chart view. So right now it’s an overview of all three sections. When a section is highlighted, the data is updated to reflect that.
how it works
OverviewGives an overview of performance for a quick scan able chart.
RolloverHighlights the mouse over area calling attention to it.
ClickReveals the top 5 contributors within that range. (line graphs) Data is reflected in the table below.
DataTable data reflects the chart view. So right now it’s an overview of all three sections. When a section is highlighted, the data is updated to reflect that.
!
Steven McQueen3!Showbox
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
Current 99.90%
Low 96.76%
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
Pack/sec
450
400
350
300
250
200
150
100
50
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
RPC/sec
1000
750
500
250
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
Milli-sec
50
40
30
20
10
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
;45
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
450
400
350
300
250
200
150
100
50
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
sec
450
400
350
300
250
200
150
100
50
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
ActiveSync
EWS
OWS
EWS
Active Sync
EWS
OWA
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Packets
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
Current 99.90%
Low 96.76%
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
RPC/sec
1000
750
500
250
0
RPC LatencyRPC Packets RPC OPS
3!
overview availability customer service performance
!
Updated: 06/25/2011 9:00AM
MAX AVERAGECLIENT
ActiveSync
OWA
MSR
ActiveSync
ActiveSync
MSR
OWA
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
1000
750
500
250
0
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!
overview availability customer service performance
!
MAX AVERAGECLIENT
ActiveSync
OWA
MSR
ActiveSync
ActiveSync
MSR
OWA
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC OPS
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
Current 99.90%
Low 96.76%escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
!
Steven McQueen3!Showbox
Tenants
Mailboxes
Active
Sent mail
usage
availability
+2%
+5%
-7%
+10
%
486,012
82,763,1
21
8,453,45
4
50 million
OWA 4s
Outlook 5s
Mobile 4s
customer
8:00 am 8:15 9:008:30 8:45 9:309:15 9:45 10:00
Current 99.90%
Low 96.76%
RPC LatencyRPC Packets RPC OPS Updated: 06/25/2011 9:00AM
3!!
overview availability customer service performance
MAX AVERAGECLIENT
Active Sync
OWA
MRS
EWS
OWS
ActiveSync
MRS
more reports
MIN
1216.457
993.8255
954.7458
944.1892
940.6307
910.83
791.2313
492.6688
477.85
402.6851
399.2571
391.1813
389.109
386.1799
368.2359
364.8326
364.4155
356.6749
356.248
352.9375
352.4694
ActiveSync
detailsState: ProvisionedVersion: R5 Build: 14.01.0225.071
More…
impactClient Session Concurrency: 113,076Deliveries/Sec: 267
RPC Overview
escalations
changes
optics
health
region: all forest: all dag: all site: all copygroup: all server: all
NEW XXX
New Xxx – Windows Internet Explorer x
cancelsave
Optional textbox label:
Greyed out textbox label:
* Mandatory textbox label:
Dropdown list label:
Selection
HELP
Description text blah blah blah. Learn more…
Checkbox label
new object form
How it worksSingle column form for ease of data entry
Used for
• New Alert• New Escalation• New Request• New support call• Escalate now• Communicate now
edit object form
How it worksTwo column form for when multiple tabs are needed, use single column form when there is only one logical grouping
Used for
OBJECT NAME
Xxx – Windows Internet Explorer x
HELP
cancelsave
SECTION1
SECTION2
SECTION3
More options…
Optional textbox label:
Greyed out textbox label:
* Mandatory textbox label:
Dropdown list label:
Selection
single column pop-out report dialog
How it worksOverloads UMC single column dialog and reuses existing controlsFull screen experience opened from a chart
Customizing queries
OBJECT NAME
Xxx – Windows Internet Explorer x
HELP
cancelsave
Updated: 06/25/2011 9:00AM
96
98
99
100
8:00 am 9:00 am
96
98.8
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
header 1 header2 header3
[SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
owner:Pending – Ack Now!
scope:
1h 3h 8h Custom
two column pop-out report dialog
How it worksOverloads UMC tow column dialog and reuses existing controls. Allows for left hand pivot or different data views.
Full screen experience opened from a chart. Can include a list, with or without details.
Customizing queries can be done from filter either with a wizard or with a query dialog
OBJECT NAME
Xxx – Windows Internet Explorer x
HELP
cancelsave
Updated: 06/25/2011 9:00AM
96
98
99
100
8:00 am 9:00 am
96
98.8
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
header 1 header2 header3
[SERVICE INCIDENT] ACP keynote failures for connections via Singapore SingTel
owner:Pending – Ack Now!
scope:
1h 3h 8h Custom
SECTION1
SECTION2
SECTION3
SLA availability first passXxx – Windows Internet Explorer x
SLA AVAILABILITY
Xxx – Windows Internet Explorer x
HELP
cancel
save
Updated: 06/25/2011 9:00AM
96
98
99
100
Oct 1 Oct 31
All APC NAM EUR
AVAILABILITY
IMPACT
TENANTS
NOTES
2011, October – First Publication
rejectpublish
98.8
96
cancel
save
1321168 0.0023 % 10/2/11 08:44 10/2/11 012:03 313,100
min
1350894 0.0210 % 10/5/11 14:31 10/5/11 23:29 1,232,000
min
1230455 0.0014 % Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
Entry1 Entry1 Entry1
EVENT AVAILABILITY START TIME END TIME OUTAGE
rejectpublish
Oct 15
Xxx – Windows Internet Explorer x
EXCHANGE SLA AVAILABILITY
Xxx – Windows Internet Explorer x
HELP
cancel
save
OVERVIEW
AVAILABILITY
TENANTS
HISTORY & NOTES
2011, October – Unpublished
rejectpublish
cancel
saverejectpublish
Updated:
10/31/2011
Over 99.9%95% - 99.5% 99.5% - 99.9%
All APC EUR NAM
Tenants out of SLA8,000
200
50
Under 95%
5
0.0023%
0.0023%
AVAILABILIT
Y 1034
1000
USER
S
TENANT
BrendasBe
es
Contoso
Tenants under 95%
1034
1000
REGI
ON EX101
EX102
COM
M
Average
Median
Incident-based average
Incident-based median
Overall availability 99.92
99.96
99.78
99.30
SLA availability first pass
Xxx – Windows Internet Explorer x
EXCHANGE SLA AVAILABILITY
Xxx – Windows Internet Explorer x
HELP
cancel
save
OVERVIEW
AVAILABILITY
TENANTS
HISTORY & NOTES
2011, October – Unpublished
cancel
save
Updated:
10/31/2011
Over 99.9%95% - 99.5% 99.5% - 99.9%
All APC EUR NAM
Tenants out of SLA
800
200
50
Under 95%
5
0.0023%
0.0023%
0.0023%
AVAILABILIT
Y 2 (500
users)
2 (200
users)
5 (500
users)
TENANTSREGION
APC
EUR
NAM
Tenants under 95%
4
3
1
COM
M
Overall availability
99.92%
99.96%
AVERAGE
99.96
%
99.99
%
MEDIA
N
MONTH
October
Septembe
r
99.96
%
99.96
%
INC AVERAGE
99.96
%
99.96
%
INC MEDIAN
4
2
20
INCIDENT
S
rejectpublish
export
SLA availability first pass
SLA availability selecting groups in the chartXxx – Windows Internet Explorer x
EXCHANGE SLA AVAILABILITY
Xxx – Windows Internet Explorer x
HELP
cancel
save
OVERVIEW
AVAILABILITY
TENANTS
HISTORY & NOTES
2011, October – Unpublished
cancel
saverejectpublish
Updated:
10/31/2011
Over 99.9%95% - 99.5% 99.5% - 99.9%
All APC EUR NAM
Tenants out of SLA
800
200
50
Under 95%
5
0.0023%
0.0023%
0.0023
AVAILABILIT
Y 2 (500
users)
2 (200
users)
5 (500
users)
TENANTS
Tenants between 95% and 99.5%
4
3
1
COM
M
Overall availability
99.92%
99.96%
AVERAGE
99.96
%
99.99
%
MEDIA
N
MONTH
October
Septembe
r
99.96
%
99.96
%
INC AVERAGE
99.96
%
99.96
%
INC MEDIAN
4
2
20
INCIDENT
S
REGION
APC
EUR
NAM
export
building complex queries How it worksOWA rules is a working code example.
For complex queries the entry point may be from the filter icon or be hosted in a page of a two column pop out report.
For the purposes of V.1 there is no save model so queries are single use only.
80
add a rule
Country or region
Custom field 1 ‘Has an office’
add a rule
Select one
Custom field 1
View only mailboxes which are users, rooms, or on litigation hold.
ENTER THE VALUE
Has an office
ok cancel
Select the country/Region from the list
SELECT THE COUNTRY OR REGION
ok cancel
Afghanistan
Auto-prop after selection
add a rule
Select one
add a rule
Custom field 1
add a rule
Country or region
Custom field 1 *Enter text…
*Select one…
81
There are two pickers:
1- Single Select Picker launched from a ‘Browse’ button
2- Multi-Select Picker launched from an ‘Add’ Collection List control
• The Picker lives as a modal dialog
• Picker maintains same behavior as listviews
• When not to use pickers
• Pickers may have SDO, if the items in the picker are not
• See UMC style guide for more details
pickers
Select xxx x
HELP
column1 column2
Item1 item1
Item2 item2
Item3 item3
Item4 item4
Item5 item5
SELECT XXX
3 selected of 5 total
cancelok
Launch point for multi-select picker
column1 column2 column3
Item1 item1 item1
Item2 item2 item2
single-select picker
Select xxx x
HELP
column1 column2
Item1 item1
Item2 item2
Item3 item3
Item4 item4
Item5 item5
SELECT XXX
3 selected of 5 total
cancelok
multi-select picker
Picker x
HELP
cancelok
name
Policy number 1
Policy number 2
Policy number 3
Policy number 1
Policy description goes here and it can be quite long if it needs to be.
device passwordOptional
Wipe device after 8 failed sign-in attempts
device settings: Device encryption not required
Storage card use allowed
Camera use allowed
picker with details
Drop down menu / Combo box
cancelok
browse…
Button
Textbox Label:
Label and Text box
Radio buttons
Unselected (greyed out)
Unselected
Selected
Selected (greyed out)
Unselected
Selected
Unselected (greyed out)Selected (greyed out)
Checkbox
Listbox
Scrollbar
disabled
Disabled Textbox Label:
ux bits
ux bitsLink/Command link
Progress bar/Meters
Progressive Disclosure
Links
More options
Separator
Placeholder icon
“…and now the user clicks here”
Need a loading icon
ux bits
column1 column2 column3
Item1 item1 item1
Item2 item2 item2
column1 column2 column3
Item1 item1 item1
Item2 item2 item2
Nested list view
column1 column2 column3
Item1 item1 item1
Item2 item2 item2
Pop-up another edit page when add/edit
Pop-up picker when add/edit
The popup edit page differs when adding different types of objects
ux bits
Delete mailbox
Disable mailbox
Mbx pageIncludes disable under delete
Groups pageAssumes no “disable”
General pages
Combo buttons are ok for non-touch experiences. But limit the number of icons used to limit the number of concepts
ux bits
Bob Kelly Admin [email protected]
Susan Burk Helpdesk
filter View only mailboxes which are users, rooms, or on litigation hold.
import usersImport users from a .CSV file
Bob Kelly Admin [email protected]
Susan Burk Helpdesk
filter View only mailboxes which are users, rooms, or on litigation hold.
import usersImport users from a .CSV file
Add or remove controls to your toolbar lorem ipsum dolor…
Add or remove controls to your toolbar lorem ipsum dolor…
Infrequent tasks can be added to the toolbar or used directly from the overflow
• Reserve 3 slots for CRUD (add, edit, delete) for all listview (i.e. if there’s add/edit/delete for the listview, it should be shown on the toolbar by default, not more options)
• 5 slots for the toolbar at most (i.e. if a listview has add/edit/delete, it can have another 2 most frequently used options listed)
• If there’re more than 5 options, the others go to more options• For grouped controls (e.g. increase & decrease the priority), we’ll treat them as one
slot
ux bits
WARNING
Warning message comes here blah blah blah.
ok
ERROR
Error message comes here blah blah blah.
ok
DELETE
Are you sure you want to delete the mailbox of “Bob Kelly”?
noyes