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Welcome, and thank you for your interest in Harrow College. We are committed to delivering the highest standard of education for our students. We have a successful record of high achievement and student career progression, and we are determined to continue raising the bar so our students can compete for the best career opportunities. In this guide you will find details of the most extensive choice of courses in the Harrow area.

We’re confident you’ll be able to find a course that matches your goals - from both a personal and a career perspective. Our expert staff will help you to make decisions about what is right for your development and find the course that offers the best possible chance of success in the future. In addition to the range of courses that can be studied at Harrow College, this guide also introduces the comprehensive range of support services and facilities available.

Harrow College continues to raise standards. Our 2015/16 year results for 16-18 year olds are 3% higher than the previous year with high grade (e.g., A-B) improvements across all types of courses– A-levels, GCSE and vocational. Ofsted reported that, ‘in many lessons, teachers place a high focus on learners developing good professional standards’ and, importantly, that ‘specialist support for learners who require extra help with their studies is good and enables them to make good progress in their learning’.

Moreover, it is great to see our students’ exceptional 86% progression rate to university courses, with Ofsted commenting, ‘a high proportion of learners who apply to higher education are successful, with an increasing number securing places at prestigious universities’.

So much of our success is down to our exceptional staff who help Harrow College students achieve their full potential. Ofsted stated, ‘staff create an inclusive and harmonious environment where learners from very diverse backgrounds mix and work together very well’.

If you would like any further information, please do not hesitate to contact us.

We look forward to seeing you at Harrow College soon.

Principal’s Welcome

Pat Carvalho, Principal and Chief Executive

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Customer Service + Employability

Health & Social Care + Employability

Warehouse & Storage + Employability

Information Technology (IT) + Employability

Business Administration Level 1 + Employability

Business Administration Level 2 + Employability

Equality & Diversity + Employability

Retail + Employability

9Employability

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Customer Service + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 1 NVQ Certificate in Customer Service+ Entry 3 Extended Certificate in Employability

What will I study?

The importance of appearance and behaviour in customer serviceLegislation, regulation and procedures to follow in customer serviceUnderstand how to deal with queries and requestsCommunicate customers’ problems with othersHandling telephone calls from customersCommunicate effectively with customers

What type of job can it lead to?

Retail AssistantSales AssistantCustomer Service AssistantCustomer Service Apprentice

Health & Social Care + Employability

Key Info

Course duration: 13 days (over a period of 5 weeks)Qualification: NCFE Level 1 Award in Introduction to Health & Social Care (HSC) and Children & Young People (CYP)+ Entry 3 Extended Certificate in Employability

What will I study?

Understand the range of service provision & roles within H&SC (Adults, Children & Young People) early years & childcareUnderstand the principles and values in H&SC (Adults, Children & Young People) early years & childcareIntroductory awareness of equality & inclusion in H&SC and CYPAwareness of protection and safeguarding in H&SC (Adults, Children & Young People) early years & childcareIntroductory awareness of health & safety in H&SC (Adults, Children & Young People) early years & childcareIntroduction to communication in H&SC (Adults, Children & Young People) early years & childcareIntroductory awareness or person-centred support in H&SC andCYP SettingsIntroduction to the development of Children and Young People through playIntroductory awareness of the importance of healthy eating and drinkingfor adults

What type of job can it lead to?

Domiciliary or Residential Care WorkerChildren’s or Young Person Care WorkerHealthcare AssistantApprentice Care Worker

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Warehouse & Storage + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 2 Certificate in Warehousing & Storage Principles+ Entry 3 Extended Certificate in Employability

What will I study?

Understand how to receive and store goods and materialsUnderstand how to process orders and dispatch goodsUnderstand how to deliver effective customer serviceUnderstand Health, Safety, Security and LegislationUnderstand how to be an effective team worker

What type of job can it lead to?

Warehouse OperativeApprentice Warehouse Operative

Information Technology (IT) + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 1 IT User Skills+ Entry 3 Extended Certificate in Employability

What will I study?

Using a keyboardWord processing softwarePresentation softwareSpread sheet SoftwareImproving productivity using IT

What type of job can it lead to?

Junior IT Support AnalystIT ApprenticeIT Support Technician

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Business Administration Level 1 + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 1 Certificate in Business and Administration+ Entry 3 Extended Certificate in Employability

What will I study?

Working in business and administrationUsing office equipment in a business environmentProfessional behaviour in an office environmentCreating business documentsWelcome visitorsMaking and receiving callsHandling mailDeveloping selfMaintaining customer relations in a business environment

What type of job can it lead to?

Admin AssistantAdmin Assistant ApprenticeOffice AssistantFront of house

Business Administration Level 2 + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 2 Certificate in Business and Administration Principles+ Entry 3 Extended Certificate in Employability

What will I study?

Principles of personal responsibilities and working in a business environmentPrinciples of providing administrative servicesPrinciples of managing information and producing documentsPrinciples of supporting change in a business environmentPrinciples of supporting business eventsPrinciples of maintaining stationery stock

What type of job can it lead to?

AdministratorAdmin AssistantApprentice Administrator

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Equality & Diversity + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 2 Certificate in Equality & Diversity+ Entry 3 Extended Certificate in Employability

What will I study?

Understand what equality isUnderstand what diversity isUnderstand the effects of stereotyping and labellingUnderstand the effects of prejudice and discriminationUnderstand the ways in which people might choose to describe themselves

What type of job can it lead to?

This course will give the student a deeper insight to what equality & diversity means in the workplace

Retail + Employability

Key Info

Course duration: 10 days (over a period of 4 weeks)Qualification: Level 2 Certificate in Equality & Diversity+ Entry 3 Extended Certificate in Employability

What will I study?

Understand the business retailUnderstanding customer service in the retail sectorUnderstanding how a retail business maintains health, safety and security on its premisesUnderstanding the retail and selling processUnderstanding how individuals and teams contribute to the effectiveness of a retail in businessUnderstanding the control, handling and replenishment of stock in aretail business

What type of job can it lead to?

Retail AssistantStock Room AssistantVisual Merchandiser

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Employability

Key Info

Course duration: 5 days (over a period of 1-2 weeks)Qualification: Entry 3 Extended Certificate in Employability

What will I study?

Planning for progressionConduct at workWorking as part of a teamPersonal presentation and hygieneInvestigating rights and responsibilities at workSafe learning in the workplaceWorkplace safety & emergency proceduresLift and handle safelySearching for a jobCareer planning and making applicationsPlan & make a journey using public transportPrepare for & attend an interview

What type of job can it lead to?

The student will have a better understanding of their rights andresponsibilities in the work placeThey will learn how to plan and prepare for interviewsHow to professionally complete application formsA general overview on being a professional person in anyworking environment

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9For the latest course schedule please email

businessbase2@harrow.ac.uk

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harrow.ac.uk020 8909 6011

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