SHOPPENING RESELLER PROGRAM - introduction
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Transcript of SHOPPENING RESELLER PROGRAM - introduction
Version 2.1 30.04.2014
NEW REVENUE STREAM WITH YOUR OWN PLATFORM
The smart way to provide mobile application development service with
SHOPPENING PRO capabilities to your client. Grow your business with us today!
INTRODUCTION & OVERVIEW
Become a reseller of SHOPPENING PRO - the leading mobile application
development service platform - to help your clients’ business grow with additional
of robust cloud mobile backend services and end-to-end solution, business
support and lower licensing, and overall delivery costs.
100 % WHITE LABEL FAST & EASY FOCUS ON SALE
We provide everything you need to build your app
creator platform.
We develop the user-centric best practices for app creator..
We fully support you with our technical experts.
WHAT IS SHOPPENING RESELLER PROGRAM ?
• No up-front investment
• No licensing and overall delivery costs
• No submit cost and maintenance fee
• No server cost and any other expenses
• Your own company branding
• White label solution and dashboard
• Your control of customer relationship
from billing and pricing to support
SHOPPENING PRO helps you create the most effective application for your business.
It encourages interactions between your brand and your customers
with the help of special features that
support customer engagement combined with loyalty programs
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HOW SHOPPENING PRO WORKS
PROMOTE SOCIAL
LOCATION-BASED
INTERACTION SEGMENT & TARGET
VARIOUS CONTENTCAMPAIGN
SHOPPENING PRO’s features, breakthrough advanced potential of mobile
application via following outstanding tools.
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HOW SHOPPENING PRO WORKS
WHITE LABEL CONTENT MANAGEMENT SYSTEM
WHITE LABEL APP PREVIEWER
FULL PREMIUM APPLICATION
Satisfy your clients with white label CMS which merchant can push notification to their target customers, review analytic result of the application usage or edit application content by them
Instantly preview that application on the mobile device, after created an application by using SHOPPENING configuration tools. White label SHOPPENING PRO application on Apple App Store or Android Google play are ready to customize for you.
SHOPPENING provides various kind of applications. There are numerous features and tools for supporting marketing and service of customers entirely. Premium application builds by SHOPPING PRO has the benefit to business especially cost effective and time to market.
WHAT WE PROVIDE FOR YOU ?
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RESOURCE CENTER
PREMIUM SUPPORT AND ADDITIONAL MATERIAL
TIME TO MARKET
All in one resource center with guideline, manual and FAQ focusing on marketing strategy and best practice for reseller
SHOPPENING provides the full length of reseller technical support team to support our reseller regarding question, issue or special request.
Simply set up your own mobile application business. Efficiently manage resource with productive application creator platform.
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WHAT WE PROVIDE FOR YOU ?
1SIMPLY WAY TO MANAGE YOUR RESELLER PROGRAM
FRONT END WEBSITE
HOW IT WORKS
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2 SHOPPENING RESELLER TOOL 3 MOBILE APP
• Introduction
• Package
• Price Plan
• RESELLER CONTROL SYSTEM• Account Management• Credit Management
• CONFIGURATION SYSTEM• Content Management &Analytic• Publish Management
• Preview App on SHOPPENING PRO mobile application
• Publish App• iTunes • Google Play
[Prepared by Reseller] [Powered by SHOPPENING]
Sign contact and Choose first credit plan01
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Assign Project team 02
Get start : SPN sends the manual guide to reseller03
Customization : SPN customize system for reseller 04
05 Reseller develop front-end-website
10 STEP TO BE SHOPPENING RESELLER
Integration and connect with SHOPPENING platform06
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Set Reseller support team and assign role 07
Developer account: iOS and Android08
Top up credit 09
10 Launch
10 STEP TO BE SHOPPENING RESELLER
Customers apply service from Website
Publish App on Store
RESELLER PROGRAM WORKING FLOW
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Reseller admin create customer account
Reseller sale team approach customer
FRONT END WEBSITE
SHOPPENING Reseller Control system
End Customers create/edit app by themselves
Reseller team creates appfor end customer
Preview app Manage App
SHOPPENING Configuration system
SHOPPENING PRO mobile application
SALE AND CREATE APP FLOW
PUBLISH AND MANAGE FLOW
SHOPPENING Configuration system
RESELLER PROGRAM SUPPORT TEAM
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End Customers
Reseller’s Team
SHOPPENING Team
Tier 1,2 Tier 3
Admin ManualLogin as Customer
FAQ
Technical ProblemNew Request
Tier1 : Support teamTier2 : Configuration Team
Request
Response
Request
Response
Reseller sale teamReseller Configuration team
Reseller Support teamSHOPPENING team
SERVICE FLOW AND WORKING TEAM
Resellers are encouraged to be the front line support for their customers, including this in their overall package of offerings. The support link in a customer’s administrator control panel can even be customized with your contact information.
SERVICE LEVEL AND SUPPORT
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AcknowledgeRequest/ Question/
Issue or inquiry
AcknowledgeAnalyzed and classified
Operate and FeedbackAcknowledge the
feedbackAnalyzed and
classified
Update statusAcknowledge the
status
Operate and Feedback Solve or operateAcknowledge the
feedback
Acknowledge the status
Customers Reseller Admin(Tier #1,2)
SHOPPENING Team(Tier #3)
Solve or Answer
Inform
Step of the service3 Hrs.
Critical Major Minor
24Hrs.
24Hrs.
3Days
24Hrs.
7Days
Solve or Answer
Af te r u t i l i z ing the on l ine
resources available, resellers can
contact the SHOPPENING Pro
team for second-level support as
needed. Resellers also have the
option to escalate technical
issues to the SHOPPENING Pro
support team at their discretion.
Note that SHOPPENING will not provide this support directly to the end customer, as this is a service opportunity for our resellers.
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Minor Level IssueMajor Level IssueCritical Level Issue
Description
Service Availability
SLA
Related Teams
Main Channels
Service unavailable (Critical Technical Problems)
Service available with some major issue (Major Technical Problems) Urgent request (Important Inquiry or Request)
Service available with minor issue (Minor Technical Problems) General Inquiry or Request
24X7
24 Hours
Customer SupportTechnical Support
CallEmailLINE (Optional)
Mon - Fri9AM – 6PM
3 working day
Customer SupportTechnical Support
LINEEmailCall (Optional)
Mon – Fri9AM – 6PM
7 working day
Customer SupportTechnical SupportTraining
EmailContact FormCall, LINE (Optional)
Level of Service
SERVICE LEVEL AND SUPPORT
Buy Credit Create account
Create app
Top up credit to reseller account1 Credit : 1 Application: 1 Month
Reseller super admin create customer account on SPN reseller control system and send it to support team or
end customer
RESELLER BUSINESS MODEL
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Sell service to Customer
Let your customers pay for their application via sale
team or front end website
End customer or Reseller support team log in to
SHOPPENING configuration system to create and manage application
“ O u r e n t i r e p r o g r a m i s designed to place our resellers in control of the customer relationship, from billing and pricing to support, customized services, and communications. Our focus is on building a best-in-class product and allowing our partners to deliver a best-in-class experience.”
HOW TO SET PRICE FOR RESELLER?
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SHOPPENING PRO Reseller Program offers our partners lower absolute margins on licensing in order to increase the customer’s available budget for partner services e.g., consultation, data migration, and change management, with a lower overall delivery cost for our partners.
In addition to receiving a discount on the list price for SHOPPENING Pro, increase your profitability by focusing more on delivering mobile application for your clients
As a SHOPPENING Pro Reseller, you maintain full ownership of the billing relationship. This helps you maintain your central relationship with customers.
Beyond billing, SHOPPENING Pro Resellers manage the entire customer relationship, including pricing, support and communications. This flexibility enables partners to cleanly package an entire experience together with product and services.
The recurring, long-term revenue streams from SHOPPENING Pro can provide predictability and stability for future earnings.
ADDITIONAL REQUIREMENT/ ON GOING CHANGE REQ
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When end customer or reseller has addition request that SHOPPENING does not support or request to change something on the SHOPPENING Pro platform
Send SHOPPENING the requirement that resellers like us to customize for your service. (1) already available on the
SHOPPENING Pro platform.
(2) will be available on the SHOPPENING Pro platform in the near future.
(3)is likely to not available on the SHOPPENING Pro platform.
If the requirement is defined to be like this case, we will apply to STEP 3.
Define timeline and how to deliver the a d d i t i o n a l requirement. It could be come up with or without the cost of customization for resellers.
SHOPPENING team gives feedback to resellers to d e f i n e t h a t w h i c h requirement is
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