Shopify App Prodigi Print on Demand User guide & FAQs · 2020-06-05 · Our Shopify app brings...
Transcript of Shopify App Prodigi Print on Demand User guide & FAQs · 2020-06-05 · Our Shopify app brings...
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Shopify App
Prodigi Print on DemandUser guide & FAQs
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Contents
Introduction 3
About Prodigi 4
Key features 5
Getting started 6 Installation 6
Creatingyourfirstproduct 6
Uploadyourartwork 6
Chooseaproductrange 8
Edityourimage 9
Selectyourpreferredproductvariantsandprices 10
Reviewtheproductdescription 11
Productpreviews 11
Usefulproductinformation 12
PublishtoShopify 13
Shipping 14
Managingyourorders 14
FAQs 15
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Print on demand is an amazing way to sell fine art prints, apparel, gifts and textiles. There is none of the up-front costs and hassle associated with traditional printing or merchandising, and our global network lets you market to the widest possible audience.
OurShopifyappbringseffortlessprintondemandservicestoyourstore,providinginstantaccesstoourcomprehensiveproductrangeandworldwidefulfilment.Wealwayskeepyouandyourcustomersintheloopthroughouttheorderprocessandwe’resureyou’lllovethefinishedproduct.
Thisuserguideshowsyouexactlyhowtogetupandrunning:frominstallingtheProdigiPrintonDemandapp,uploadingandeditingyourdesigns,choosingthebestproducts,andmakingthemavailableforyourcustomerstopurchase.
Ifyouhaveanyquestions,ourcustomersupportteamcanbereachedviathelivechatservicewithintheapp or at [email protected].
Introduction
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Prodigi is the world’s leading print on demand platform.
Wehelpcompaniessellingprintedproductstosimplifytheirlogisticsandmaximisetheirprofits.
Wedothisusingsoftwareandourdropshippingnetwork.
TheProdigiShopifyappisourlatesttooltohelpyouscaleyourprintondemandsales.
About Prodigi
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Key features
The Shopify app is designed with one aim in mind: to simplify your printing and shipping within one powerful solution.
Fromthemomentyouuploadyourdesignandchooseyourproducts,throughtoyourcustomersreceivingashippingnotificationandgettingyourartworkintheirhands,wehandleeverythingelseinbetween.
A focused but comprehensive product rangetokeepyourartworkcentrestage.We’respecialistswhenitcomestoprintingfineart,soweknowwhatmakesyourartworklookgreat,andwehaveagreatrangeofmerchandiseandhomeproductstocomplementit.
Complete product control. Ourintuitivecroppingandpositioningtoolsmakesureyoucanbecompletelyconfidentofhowthingswilllookonceprinted.Ifwethinkthefinalqualitywillbeanythingotherthanexcellent,we’llletyouknow.
Beautiful preview imagerysothatyourcustomerscanseeexactlywhatthey’rebuying.
Fast and efficient worldwide fulfilment.Whereveryourcustomersarelocated,wecanprintanddeliverfromafacilitythat’slocaltothem,meaningourshippingcostsarekeptlowwhilstmaintainingexcellentqualityacrosstheglobe.
Responsive support and regular updates. We’reonhandtohelpyouwithanyissues,fromusingtheappthroughtoknowingifanitemhasbeenprinted.Ourteamscontinuetoworkonimprovementsandreleasenewfeaturesregularly.
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Getting started
InstallationTheeasiestwaytogetstartedisbyvisitinghttps://apps.shopify.com/prodigi-print-on-demandandclicking “Addapp”atthetop.Theinstallationitselfwillbeautomaticandoncefinishedyou’llhaveeverythingready togo.We’llevencreateanewaccountforyouaspartoftheprocess.
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Creating your first product
Upload your artwork
Whenyoufirstopenuptheapp,youwillbepresentedwiththeoptiontouploadyourartwork.Youcanuploadupto5PNG,JPGorTIFFimagesatoncetospeedthingsupifyouhavelotsofdesignstostartwith.Ifyoudon’thaveanimagereadyatthisstage,we’veprovidedacoupleofexamplesyoucanusetocontinuethroughthecreationprocess.Theimagewillformthebasisofanewdesign,whichcanthenbemadeavailableacrossarangeofdifferentproductsinonego.
Eachfileyouuploadisusedtocreatemultipleproductswiththatdesigninyourstore.Therecommendedimagepixelsizeforeachproductisshownintheapp,butwe’llalsohighlightifanyimagelookstoosmall.ICCprofiles arealsoavailableformostproducts,forprecisecolourreproduction.
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Tomakeyourdesignavailableasaparticularproduct,simplytogglethe“Enabled”switchinthebottomcorner.Anyproductswithagreentickwillbepublishedtoyourstore.
Did you know? If you intend to offer the same products for all of your artwork, you can set up default product ranges and pricing in one place so that they’re automatically set up every time you upload a new image. This can be done within the preferences section of the settings menu.
Youcanfindoutmoreabouteachoftheproducts,tweakyourimagelayoutandselectthecorrectvariants (sizes,colours)byclickingontheimageorthe“prices&edit”button.
EachdesignispublishedasacollectiontoShopify,whichmeansthattherangeofproductsthatyoumakeavailableforeachonewillbegroupedtogethertomakeiteasierforyourcustomerstofindtheavailableoptions.
Choose a product range
Onceyourartworkisuploaded,you’llhaveanewdesignreadytogo.Here,youcangiveyourdesignaname,duplicatewhatyou’vesetupandpublishittoShopify.Firstthough,clickontheimageitselftoviewtheselectedproductsthatyou’llofferforsale.
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Edit your image
Hereyoucanseehowyourartworklooksaspartofthefinishedproduct,andadjustitspositionorsize.
Bydefaultanychangesthatyoumaketoyourimagewillbeappliedtoallvariantsselectedforthatproduct.However,itispossibletouseadifferentartworkimageforspecificvariants,whichcanbeusefulifyouoffermultipleaspectratiosororientations.
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Select your preferred product variants and prices
Thesecondoptionfromthedesign&editscreenisproductconfiguration,accessiblefromthemenuicons ontheleft-handside.Thisiswhereyoucanselecttheproductvariants,pricingandstoredescriptions.
Thecostpricethatwechargeyouwhenyoumakeasale(the“costtoyou”field)isshownforeachvariant. Fromthere,youcanchangethesellingpriceforeachvariantandclearlyseeyourexpectedprofit.
Alternatively,insteadofsettingthesellingprice,youcansetaprofitpercentageifyouneedtoensurethat youhityourrequiredmarginforeverythingthatyousell.
Toviewtheindividualvariantprices,andselectwhichonesareavailableforyourcustomerstopurchase, clickon“showpricingtable”.Thiswillexpandthelistofavailableproductvariants,allowingyoutofine-tune pricesforindividualvariants,orexcludethemfromyourstore.
Thecostpricesdonotincludeshipping,soyoumaywanttosetyoursellingpricestocoverthetypicalcostofshipping,andthenofferfreeshoppingtoyourcustomers.However,wedoprovidealternativewaystoconfigureandchargeforshipping,whichwecoverinaseparatesection.
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Review the product description
Wepre-populatethiswithsomespecificdetailsabouttheproductitself,butyou’refreetochangethisasrequired.
Product previews
Foreachproduct,wegenerateawiderangeofpreviewimages,showingyourdesignfromavarietyofanglesandinrealisticroomsettings.Youcantoggleeachimageonandoff,andaddyourownproductimagesinShopifyifyouhavethem.We’llalsobeaddingnewpreviewsandroomsettingstotheappthroughregularupdates.
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Useful product information
Thefinalpageshowsfurtherdetailsontheproductitself,suchasshippingratesandleadtimes,andafewsampleimagesforacompletepictureofwhatyourcustomerswillbereceiving.
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Publish to Shopify
Youhavechosenaproduct,selectedthepreferredvariants,reviewedtheimagesanddescriptions, andconfiguredyourpricing.TheonlythinglefttodonowistopublishintoyourShopifystore.
Ifyouhaven’tyetprovidedyourbillingdetails,we’llaskyouforthemwhenyoupublish.Youcanchoosethe“I’lldothislater”optionifyoudon’thavethemtohand,butanyorderswon’tbefulfilleduntilbillingdetailsareadded.
Thepublishbuttonisinthetopright-handcornerandwillstarttheprocesstomakeyournewproductsavailabletoyourcustomers.Quiteafewthingshappeninthebackground,includingproducinghigh-qualityversionsofyourpreviewimagesandcreatinganewcollectiontogroupyourproductstogetherwheretheysharethesamedesign,sothepublishmaytakeacoupleofminutes.
Assoonastheproductispublished,theappwillnotifyyouandprovidealinktoviewthenewproductinyourstore.
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Shipping
Shippingisakeypartofsellingyourartworkason-demandproducts,anditishandledentirelyfromwithinShopify.
Shopifyprovidesmultiplewaystoconfigureyourshippingcostsbutwerecommendsettingashippingratepercountryorgeographicalareathatisdependantontheorderprice.Thisprovidesthebestbalancebetweenaccuracyandsimplicityforbothyouandyourcustomers.
We’vewrittenaguidespecificallyaboutsettingupshippingwithinShopifythatisavailableonthewebsite,https://prodigi.uk/shopify/shipping/ andofcoursewe’rehappytohelpyouwithanyquestionsorissues.
Managing your orders
Whenacustomerpurchasesoneofyourproducts,ShopifyautomaticallynotifiesProdigiandsendsalloftheorderdetailstous.Astheorderprogressesthroughourlabsandisshippedtothecustomer,weprovideupdatesbacktoShopifytokeepeverythinguptodate.
You’reabletoseeandmanageyourordersfromwithintheProdigiapp.Inthe“Orders”section,you’reabletoseeallofyouropenorderswithus.Thisisalsotheplacetoraiseanyorderissuesyoumayhave.Ourcustomersupportteamsareavailablethroughthelivechatservice.
Becauseofthenatureofon-demandproducts,onceanorderisreceivedbyourlabsitcannolongerbecancelled.Ifyoudoneedtocancelanorderafterwe’vereceivedit,getintouchandwe’llletyouknowthebestwayforward.
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If you have any other questions, please get in touch with us and we’ll be glad to answer them for you.
Q: How do I add payment details?
Youcanaddyourpaymentdetailsfromwithintheapp,withinthe“Settings”section.WeuseStripetosecurelyprocesspayments,soyourcarddetailsareneverstoredoraccessedbyus.
Q: Can I order sample products?
We’reconfidentthatyouandyourcustomerswillloveourproducts,butyou’remorethanwelcometoprocesssomesampleorderseitherthroughShopifyordirectlyonyourProdigiaccounttotestthequalityandfinishofthem.
Wealsohaveputtogetherasamplepackofthedifferentpapersandfinishesthatwehaveavailableonthe appatthemoment,togiveyouagoodideaofwhatyoucanexpect.Thepackisavailablefromourwebsite, https://prodigi.uk/shopify/sample-pack
Q: How often does Prodigi charge me?
Bydefault,wechargeyouusingthedetailswehaveavailablefromyourProdigiaccountonaper-orderbasis atthepointeachorderisplaced.
Q: I’d like to sell a particular product - when will it be available in the app?
Expandingourproductrangeandglobalcoverageisoneofourcoreaimsinthecomingmonths.
Inthemeantime,ourcompleterangeofproductsisavailabletoordermanuallyviayourProdigiaccountathttps://beta-dashboard.pwinty.com.
Ifthereareadditionalproductsthatyou’dlovetosee,pleaseletusknow.
Q: Are my customers automatically alerted when their item ships?
Yes-weletShopifyknowofanyupdatestoyourorders,includingwhenanitemships.Dependingonthe shippingrateused,we’llalsopassontherelevanttrackingdetailswherethey’reavailable.
FAQs