Shoper 9 Data Synchronisation Troubleshooting
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Transcript of Shoper 9 Data Synchronisation Troubleshooting
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Shoper 9 Data Synchronisation Troubleshooting
March 2010
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Objectives
Investigating Data Synchronisation Issues
Reason for synchronisation failure
Analysing Log files created at Shoper 9 POS and Shoper 9 HO
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Data Synchronisation Issues
Incorrect configuration at POS or HO
Connectivity problem
Import/Export malfunction
Acknowledgement files not received
Synchronisation issues arise due to one of the following:
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Configuration Gone Wrong
Shoper 9 POS or Shoper 9 HO is continuously generating data files in wrong format during synchronisation
Reason
The mode of communication selected is different at POS and HO The file format set during synchronisation configuration is wrong Synchronisation setting in business template installed at POS is wrong Incorrect HO code provided during synchronisation configuration at POS
Solution
Verify Synchronisation settings configured at HO and POS
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Configuration Gone Wrong - Solution
Verify that the sync settings configured at HO are updated at POS
Mode of communication and related settings are similar at HO and POS
Correct file formats are updated at POS
In case of Direct Copy, verify that the path for data exchange folders is entered correctly at both locations
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Configuration Gone Wrong - Solution
HO
POS
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Configuration Gone Wrong - Solution
HO
POS
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Configuration Gone Wrong - Solution
HO
POS
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Configuration Gone Wrong - SolutionHO
POS
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Connectivity Issues
Shoper 9 POS/Shoper 9 HO is creating data files, but is unable to send the files to transfer the files
Reason
Internet disconnected in case of HTTP, FTP or Mail (mode of communication) Firewall/ Antivirus program blocking access to upload folder
Solution
Verify the connectivity components for FTP, HTTP, Mail and Direct Copy
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Connectivity Issues - Solution
Verify whether permission is provided to access FTP folder, HTTP link User can verify the HTTP link connection by entering the server address in web
browser
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Connectivity Issues - Solution
Ensure the Mail client in use and the E-mail program selected in Internet options is the same
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Import/ Export Malfunction
Shoper 9 POS/Shoper 9 HO is unable to extract data and export or import the received data files
Reason
Null values in the data fields of the received file Data is restored at POS due to which it is unable to extract and export Data is restored at POS due to which HO is unable to import data received data
Solution
Examine the log files to verify the exact reason and take necessary action based on the error displayed
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Acknowledgement File (Not Received)
Shoper 9 POS is unable to extract data during scheduled synchronisation
Reason
Extraction process fails at Shoper 9 POS when the acknowledgement file for the last synchronisation is not received from HO or unavailable in the defined folder
Solution
Verify whether the POS data for respective date is loaded at HO. In case data is not loaded, load the data to receive acknowledgement from HO
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Reports
Sync Status Report
Available at POS, this report give you the success/failure status of different task in synchronisation process, from extraction of data to loading of data received from HO into POS database.
Dashboard Report
Available at HO, this report gives the showroom wise, distributor wise, batch wise file loaded / not loaded status with reason for not loading.
Shoper 9 POS/Shoper 9 HO are provided with reports that enable you to ascertain the success/failure of synchronisation process.
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How to ascertain the cause of Sync issues? The reason for failure of synchronisation is recorded in various log files in Shoper
9 POS/Shoper 9 HO Log files are created in <application folder>\Share\log directory
The files in Shoper 9 POS/ Shoper 9 HO that record synchronisation errors.
Log files at POS Log files at HO
Ccc-download.log OfflineloadingMMDD.log
Importerror.log DataloadingMMDD.log
Experror.log
Ccc-upload.log
Agentschedule.log
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Details in Log Files
CCC-download.log – Displays the activity performed pertaining to downloading of files sent from HO
ImportError.log – Displays files imported into POS database and also errors occurred during import
Experror.log – Displays the file extracted during the synchronisation phase and also it displays any error occurred during the extraction phase
CCC-upload.log – Displays the files uploaded via communication mode and errors for not uploading the same
Agentschedule.log – Displays the various activities performed by the sync agent i.e. Agent evoke, stop, exit, last agent run, next schedule, etc.
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Details in Log Files
OfflineloadingMMDD.log – Displays the files which are downloaded via defined communication mode
DataloadingMMDD.log – Displays loading status of the files downloaded and also gives the reason for not loading
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Guidelines and Best Practices
Do’so Configure synchronisation options at POS and HO as per your
requirements, test them in real time conditionso Create exception list in Firewall and Antivirus programs to allow access to
upload and download folders used for Shoper 9 Data Synchronisationo Check Internet/Other Network connections regularly
Don’tso Do not restore the database unnecessarilyo Do not try to change the sync configuration options in one application
without prior communication with the partner application
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Questions & Answers
For more information log in to:www.tallysolutions.com
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Thank You