Shipra GuptaE mail: shipra.gupta1808@gmail.comMobile: +917507217755

PROFESSIONAL SUMMARY

Total 2 years of professional I.T. experience which includes Software maintenance and Business Analytics. Good Querying Skills in SQL Server, C#. Decent understanding of business reports analysis and business insights writing. Good understanding of object oriented concepts. Excellent problem solving skills with a decent technical background and good interpersonal skills.

TECHNOLOGY SKILLS

Operating Systems Win 7,Win 8

Languages C#

Tools Visual Studio 2010/2012/2013, Microsoft Office Suite

RDBMS SQL Server 2008 / 2012, SQL Server Data Tools

EDUCATION SUMMARY

Degree and Date Institute Grade/Percentage

Bachelor Of

Engineering, May 2013

G.H.Raisoni College Of Engineering,

Nagpur

73.08

HSC, June 2009 New Digambar Public School

Indore, C.B.S.E.

64.83

SSC, June 2007 Kendriya Vidyalaya

Balaghat, C.B.S.E

87.26

EXPERIENCE SUMMARY

Working as a System Engineer in TCS from Feb 2014 to Till Date

ACHIEVEMENTS & ACCOLADES

Won the global “Special Recognition” for the best individual performance in Microsoft Account. Achieved the “Kudos” Card award for the best individual performance during Initial Learning program in TCS.

PROJECT DETAILS

C + E Analytics & Insights for Azure Business:

Company : TCS Ltd.Duration : Sep 15 – Till DateDesignation : Business AnalystClient : MicrosoftTeam Size : 25Tools : SQL SERVER 2012, Team Foundation Server, Microsoft Excel 2013.

Description:

C+E Analytics & Insights team is responsible for providing a comprehensive view of the Azure Business and Product Groups and driving advanced analytics for business optimization as well as optimizing customer experience. It empowers C+E Engineering and Marketing Teams to take the best business decisions.

Responsibilities:

As per business and client’s requirements, created several reports using MS Excel and Power BI. Extracted the data for the required report by complex querying in SQL Server. Worked on Facts and Dimensional pattern data warehouse. Wrote business insights by visual observation of charts and graphs for the client. Automated trails of SQL snippets in stored procedures to reduce the manual efforts.

MSG Quality User Support:

Company : TCS Ltd.Duration : June 14 – Aug 15Designation : Support AdministratorClient : MicrosoftTeam Size : 25Tools : SQL SERVER 2012, Team Foundation Server

Description:

MSG user support focuses to increase visibility into service, future or function short-comings enabling targeted improvements for user or business benefit. It improves user experience through educating and providing on timely expertise on services and resolution to the issues directly effecting them.

Responsibilities:

Resolve user issues that needs backend investigation/correction through use of T-SQL queries. Creation of complex metadata update queries. Identifying and Logging DCR/BUGs via triage meet to improve overall user experience/expectations with Datacenter

Operation set of Tools. Identification of process improvement initiatives. Continuous refinement of team knowledge repository base by creating a rich set of TSGs.

PERSONAL DETAILS

Date of Birth 18/08/91

Nationality Indian

Gender Female

Marital Status Single

Location Pune, MH, India