Shining Star Award - University of Toledoutmc.utoledo.edu/icare/shiningstar/pdfs/jan2011.pdfJanuary...
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All patients are unique, but they all deserve to be treated with the same respect. Marie Cousino, an LPN at Wiley Homes of Toledo who cares for individuals with developmental disabilities, says, “Dr. Federman is always very respectful and courteous to our residents. He expresses genuine care and takes the time to listen to them and understand their needs. He makes sure they understand him as well. He is friendly, thoughtful and caring with all his patients and anyone in his presence. No matter where he is or where he is going, he always has a moment for you. If even just to say hi and make you feel special.” Dr. Federman is very humbled by his nomination and is very grateful to be recognized. Douglas Federman, M.D. Associate Professor, Family Medicine Respect Access Staff in Cardiology say Tom’s reliability minimizes equipment down time and patient wait times. They can always count on him to follow through and provide exemplary service with a smile and his quick wit. He promotes patient safety in a professional manner. Tom stated, “I am surprised and appreciative to have been nominated. Recognition is something we all do personally with each encounter and the decision to recognize me takes the thoughtful will to express this for which I am grateful and encouraged.” Tom Curtis Biomedical Equipment Technician Lori Oehlers Radiology Technician According to Shirley Neese, diagnostic and clerical manager, “For Lori, it’s second nature to assist and go out of a normal routine to make sure nothing is left over for someone else to finish or clean up. She always comes to work with a positive attitude and truly likes what she does. I think she treats all patients like family members you care for and want to protect.” That was obvious when she recently helped a patient who fell and fractured a hip in the cafeteria. She went out of her way to expedite the process, even making sure a physician reviewed the images right away. Lori added, “I feel honored to have been nominated by a co-worker. I love my job in radiology at UTMC.” Communication Shining Star Award January 2011 The iCare Shining Star Award recognizes UT Medical Center and UTP faculty, staff and/or students for their outstanding contributions that exemplify and support the mission of UTMC and the principles of the iCARE program. Daniel Rapport, M.D. Associate Professor, Psychiatry Excellence A patient of Dr. Rapport’s told us, “He more than exemplifies excellence in every aspect of his work. He is the most knowledgeable psychiatrist I’ve ever had. He works miracles with his extensive knowledge of medications. The patient is treated as an intelligent person deserving of respect and is actively involved in their own care plan decisions. Dr. Rapport is exceptionally caring, attentive and insightful. He is the very definition of excellence.” When hearing about this recognition, Dr. Rapport said, “I am very grateful to have been selected for this award and appreciate being recognized by my patients. I feel I have a special relationship with them and it makes me very happy to see them get well. Psychiatry is a wonderful profession.” UTMC 626 0111
Transcript of Shining Star Award - University of Toledoutmc.utoledo.edu/icare/shiningstar/pdfs/jan2011.pdfJanuary...
All patients are unique, but they all deserve to be treated with the same respect. Marie Cousino, an LPN at Wiley Homes of Toledo who cares for individuals with developmental disabilities, says, “Dr. Federman is always very respectful and courteous to our residents. He expresses genuine care and takes the time to listen to them and understand their needs. He makes sure they understand him as well. He is friendly, thoughtful and caring with all his patients and anyone in his presence. No matter where he is or where he is going, he always has a moment for you. If even just to say hi and make you feel special.”
Dr. Federman is very humbled by his nomination and is very grateful to be recognized.
Douglas Federman, M.D. Associate Professor, Family Medicine
Respect
AccessStaff in Cardiology say Tom’s reliability minimizes equipment down time and patient wait times. They can always count on him to follow through and provide exemplary service with a smile and his quick wit. He promotes patient safety in a professional manner.
Tom stated, “I am surprised and appreciative to have been nominated. Recognition is something we all do personally with each encounter and the decision to recognize me takes the thoughtful will to express this for which I am grateful and encouraged.”
Tom Curtis Biomedical Equipment Technician
Lori Oehlers Radiology Technician
According to Shirley Neese, diagnostic and clerical manager, “For Lori, it’s second nature to assist and go out of a normal routine to make sure nothing is left over for someone else to finish or clean up. She always comes to work with a positive attitude and truly likes what she does. I think she treats all patients like family members you care for and want to protect.” That was obvious when she recently helped a patient who fell and fractured a hip in the cafeteria. She went out of her way to expedite the process, even making sure a physician reviewed the images right away.
Lori added, “I feel honored to have been nominated by a co-worker. I love my job in radiology at UTMC.”
Communication
Shining Star AwardJanuary 2011
The iCare Shining Star Award recognizes UT Medical Center and UTP faculty, staff and/or students for their outstanding contributions that exemplify and support the mission of UTMC and the principles of the iCARE program.
Daniel Rapport, M.D. Associate Professor, Psychiatry
ExcellenceA patient of Dr. Rapport’s told us, “He more than exemplifies excellence in every aspect of his work. He is the most knowledgeable psychiatrist I’ve ever had. He works miracles with his extensive knowledge of medications. The patient is treated as an intelligent person deserving of respect and is actively involved in their own care plan decisions. Dr. Rapport is exceptionally caring, attentive and insightful. He is the very definition of excellence.”
When hearing about this recognition, Dr. Rapport said, “I am very grateful to have been selected for this award and appreciate being recognized by my patients. I feel I have a special relationship with them and it makes me very happy to see them get well. Psychiatry is a wonderful profession.”
UTMC 626 0111
