Hiring, Developing & Retaining Superior Performers

How to Beat Your Competition

Strategic Human Insights

• Business Consulting firm– Align people to support the business strategy

• Founded in 1996 • Over 20 years experience in delivering talent

management solutions• Industry experience includes professional

services, healthcare, financial services, franchise organizations, information technology firms and sales organizations

Today’s Challenge -

Businesses are facing tough challenges today in getting the very best from two important resources - their people and their time

Today’s Challenge

Selection, Development and Retention is

a process not an event - • Do you have the talent to meet this challenge?• Do you have a system for retaining this talent?• Do you have a system for managing the performance of this talent?• Do you have a system for developing this talent?

The Rules Have Changed!

• Managing → Leading

• Tangible → Intangible

• Customer service is required in every job

• Jobs have changed

If the Job Could Talk…

It would identify -

• Knowledge

• Qualifications

• Behavior

• Rewards/Culture

• Personal Skills

People Bring to Work -

• Personal Skills - (Natural or Learned Soft Skills)

• Knowledge - (Training, Education & Experience)

• Ways of Valuing - (Culture / Motivators)

• Qualifications - (Often Hard Skills)

• Behavior - (How he/she carries out the role)

Cost of a Hiring Mistake

• 3 times salary, plus

• Cost of lost knowledge, skills and contacts, plus

• Cost if lost productivity, plus

• Lower morale throughout the organization, plus

• Increased disengagement by the employee

Key Performance Words

• Commitment

• Accountability

• Engagement

Have you ever...

• Hired for skills… fired for attitude?

• Hired someone who didn’t meet your expectations?

Interviewing Only?

• Most people hired in the interview process are hired by the heart, not the head

• Only 14% of hiring decisions made by interview process alone are correct.(Harvard Business Review – Study by Michigan State University)

Why aren’t we there?

BIAS

Bottom-Line Effects

Turnover: High Stock value: Low

(Checkbook - )

Turnover: Low Stock value: High

(Checkbook + )

Personal Talent

With A System

• Easy to master and maintain

OR

Without A System

• Difficult to master and maintain

Benchmark Jobs, Not People!

• A Team

• C Team

• Personality Contest

Things we have learned...

• Superior Performers– Self-Manage– Have Personal Accountability– Have No Issue Correcting Others

• Superior Performing Teams and the Impact of a Weak Link

• Attitude and Experience

In Summary• Old ways are not meeting current needs

• Superior performance is a must for most businesses to survive

• You need a complete system

• Start with the job and let it speak for itself!• Selection, Development and Retention is

a process not an event -

Questions&

Answers

For more information please contact:Vicki Z. Lauter

vicki@strategichumaninsights.com

Bill Gelderman bill@strategichumaninsights.com

404-978-2616 866-258-2998