SheilaLaneResume
3
Sheila M. Lane 3204 Cedar Ridge Road Nashville, TN 37214 Phone: (678)-207-6755 Email: [email protected] Education Trevecca Nazarene University MBA – Information Technology 2012 Trevecca Nazarene University Bachelors Business Administration - Management 2010 Employment Bridgestone Americas Nashville, TN 2014- 2015 Sales Information Analyst Provided front line support for sales related data request and reporting using Salesforce, Tableau, Excel, and Access Provided knowledge of Salesforce to teammates through Salesforce Administrator duties Utilized online resource tools and multiple technology platforms to help communicate required knowledge to teammates Provided documentation to analyze problems, resolve issues, and report activity Worked independently on complex analytical matters while analyzing and reporting exceptions Took ownership of information requests in order to drive to a solution whenever possible Diagnosed underlying events to determine logical steps to address events through utilization of tools, skills and expertise Identified and analyzed issues related to Salesforce reporting platform used in conjunction with primary customer information system Trevecca Nazarene University Nashville, TN 2013-2014 CRM & Communications Coordinator Coordinated marketing and communication projects for target market group of prospective students Provided guidance and duty assignments to student recruitment team Responsible for continuous workflow and process improvement Scheduled campus visits Initiated communication with prospective students to encourage them to apply to the university. Page 1 of 3
-
Upload
sheila-lane -
Category
Documents
-
view
134 -
download
0
Transcript of SheilaLaneResume
Sheila M. Lane3204 Cedar Ridge Road
Nashville, TN 37214Phone: (678)-207-6755
Email: [email protected]
Education
Trevecca Nazarene University MBA – Information Technology 2012Trevecca Nazarene University Bachelors Business Administration - Management 2010
Employment
Bridgestone Americas Nashville, TN 2014-2015Sales Information Analyst
Provided front line support for sales related data request and reporting using Salesforce, Tableau, Excel, and Access
Provided knowledge of Salesforce to teammates through Salesforce Administrator duties Utilized online resource tools and multiple technology platforms to help communicate
required knowledge to teammates Provided documentation to analyze problems, resolve issues, and report activity Worked independently on complex analytical matters while analyzing and reporting
exceptions Took ownership of information requests in order to drive to a solution whenever possible Diagnosed underlying events to determine logical steps to address events through
utilization of tools, skills and expertise Identified and analyzed issues related to Salesforce reporting platform used in
conjunction with primary customer information system
Trevecca Nazarene University Nashville, TN 2013-2014CRM & Communications Coordinator
Coordinated marketing and communication projects for target market group of prospective students
Provided guidance and duty assignments to student recruitment team Responsible for continuous workflow and process improvement Scheduled campus visits Initiated communication with prospective students to encourage them to apply to the
university. Managed scholarship award data
ServiceSource LLC - Nashville, TN 2011-2013Promoted to Senior Enablement Administrator
Built relationships with vendors and distributors Trained international team members on business processes Created and maintained customer records for over 1,000 customers across various
product lines Partnered with research and development on pilot testing of new solutions Encouraged partners to purchase upgraded and additional software.
Page 1 of 2
Sheila M. Lane3204 Cedar Ridge Road
Nashville, TN 37214Phone: (678)-207-6755
Email: [email protected]
ServiceSource LLC - Nashville, TNSales Support Coordinator
2010-2011 Managed customer service hotline Processed customer payment plans Monitored, measured, and reported sales goals as compared to metrics Worked with team members to evaluate current processes and determine automation
and efficiency opportunities Estimated and negotiated service plans
United Way of Middle Tennessee 2010 Community Services Intern
Helped low income families understand the filing process utilizing the Volunteer Income Tax Assistance Program (VITA) and the Nashville Alliance for Financial Independence (NAFI)
Counseled families on appropriate documentation and process requirements
Trevecca Nazarene University- School of Education - Nashville, TN 2007-2010 Student Marketing Assistant
Planned and coordinated quarterly marketing events, and Intensive Summer Learning Experience (ISLE) for Educational Doctorate Program (Ed.D)
Scheduled and assigned dissertation appointments Supported a team of 40 professors and 10 support staff Created and maintained student files for all students in Education programs Supported admissions through recruiting and marketing to prospective students
Software proficiencies; Microsoft Office, SAP, Business ObjectsBusiness Analytics, Service Revenue Platform, Microsoft Dynamics CRM, Enterprise Business Intelligence (EBI), Oracle, Siebel, SalesForce, Cisco, VMWare, Tableau, Concur
Page 2 of 2
