SHAZAM on · • SHAZAM Fraud Operations 800-537-5427 ext. 2899 • SHAZAM client support at...
Transcript of SHAZAM on · • SHAZAM Fraud Operations 800-537-5427 ext. 2899 • SHAZAM client support at...
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SHAZAM onFraudLiz Little – Fraud Consultant
Wednesday, August 16, 2017
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Effective Use of SHAZAM Card Blocks
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• Overview
• BIN Blocks
• PAN Blocks
• PAN Exclusions
• BOLT$ Cardholder Transaction Blocks
Agenda
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• SHAZAM Access/BINs tab• SHAZAM Access/Cards tab• Roles Needed
• CardBlockUpdate• BIN DefaultsInquire• MaintCardInquire
• All SHAZAM Access users can view blocks
• Blocks receive an ISO action code of 108• SSR100 Cardholder Exception Journal
SHAZAM Card BlockOverview
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BIN Level Blocks
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BIN Level Blocks
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BIN Level Blocks
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BIN Level Blocks
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BIN Level Blocks
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BIN Level Blocks
Add up to 10 criteria per block
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• When to apply
• 3 or more cases of fraud
• Merchant Category Code
• State/Country
• Dollar Amount
• Pinless and Signature vs. All
• Monitor SSR100 Cardholder Exception Journal
• “BF” or “PF”
• Monitor Falcon Case Alerts
• Watch for redundancies
BIN Level Blocks
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• When to remove?
• Fraud has “moved on”
• Need to add criteria for new fraud
• Cardholder impact on valid activity
• Monitor SSR100 Cardholder Exception Journal
• Monitor Falcon case alert emails
• May not need to remove blocks not impacting valid activity – China, Hong Kong, Turkey, etc.
BIN Level Blocks
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• May be added immediately to avoid fraud• Must provide 30-day notice for proactive alerts
• Blocking all non-US, for example
• Blocks are intended to prevent fraud, not control how cardholders use card
• PAN Blocks• PAN Exclusions
BIN Level Blocks
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When to apply:• Use when BIN blocks are preventing valid cardholder
activity
• Revert back to BIN level settings
• Use when you want to restrict certain activity for just one PAN
• Internet, reoccurring purchases
• Monthly fee is minimal, but can add up!
• BIN blocks do not apply
PAN Level Blocks
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PAN Level Blocks
From SHAZAM Access Cards screen:
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PAN Level Blocks
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PAN Level Blocks
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PAN Level Blocks
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When to apply:
• Use if you wish to exclude a PAN from all blocks
• Monthly fee is minimal, but can add up!
• BIN blocks do not apply
• Use with caution if you are using BOLT$ and Transaction Blocking**
PAN Exclusions
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PAN Exclusions
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From SHAZAM Access Cards screen:
PAN Exclusions
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PAN Blocks & Excusions
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BOLT$ Cardholder Transaction Blocks
• New product announced 6/28/17• Allows cardholders to block specific
transactions• Internet • International• Over certain dollar amount
• Cardholder will receive an alert if an attempt is made and declined
• How does this work with SHAZAM Card Block?
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BOLT$ Cardholder Transaction Blocks
If a cardholder places Transaction Blocks in BOLT$:
• If cardholder setting is BIN level, BIN blocks also apply
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BOLT$ Cardholder Transaction Blocks
If a cardholder places Transaction Blocks in BOLT$:
• If cardholder is at PAN level, PAN blocks also apply
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BOLT$ Cardholder Transaction Blocks
If a cardholder attempts to place Transaction Blocks in BOLT$:
• If a financial institution has a cardholder Excluded from BIN blocks, the cardholder will not be able to set Transaction Blocks in BOLT$
• Financial institution will need to set PAN at either the BIN or PAN setting in order for the cardholder to set blocks in BOLT$
• If cardholder has BOLT$ Transaction blocks in place and FI does PAN Exclusion, cardholder blocks are eliminated
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BOLT$ Cardholder Transaction Blocks
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SHAZAM Card Block BIN Maintenance
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SHAZAM Card Block BIN Maintenance
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SHAZAM Card Block PAN Maintenance
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SHAZAM Card Block PAN Maintenance
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• PAN Blocks and PAN Exclusions• Maintenance will show in Transaction History in
SHAZAM Access– Access = maintenance done by Financial Institution– CSAccess = maintenance done by SHAZAM– Mobile = maintenance done by cardholder
• Financial institution has ability to add the BOLT$ Transaction blocks in SHAZAM Access, but should use caution• FI will incur higher billing• Cardholder can override
SHAZAM Card Block PAN Maintenance
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• Assistance• SHAZAM Access/Help/Cards• SHAZAM Access/SHAZAM Resource/Cards/Reference
Documents/SHAZAM Card Block Reference Guide
• SHAZAM Fraud Operations 800-537-5427 ext. 2899• SHAZAM client support at 800-537-5427 (options 2, 5)
or SHAZAM® Web Rep
SHAZAM Card Block Help
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Questions?Recording will be uploaded to SHAZAM Access/Fraud
Watch/SHAZAM onFraud by August 23 , 2017
800-537-5427 ext. 2899
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Thank you!