Sharper Skills Faster Results. COMMUNICATION PROGRAMS CATALOG 2009 click to continue.

Sharper Sharper SkillsSkillsFaster Faster

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COMMUNICATION COMMUNICATION PROGRAMS PROGRAMS CATALOGCATALOG

20092009click to continueclick to continue

COMMUNICATION PROGRAMS(click for a detailed description of each

program)

Interviewing Skills

Transfer of Technology

Training the Trainers

Upward Communication

Management Communication

Cross-Cultural

Cultural Diversity

Corporate Image

Accent Neutralization

Grammar for Business

Managing Assertiveness

Interpersonal Communication Skills

Oral Communication

English Fluency

Communication Assertiveness

Confidence Building

Business Etiquette

Effective Presentation Skills

Proposal Writing

Research Skills

Influencing People

Meeting the Meeting Challenge

Conducting Business Meetings

Report Writing

E-mail Writing

Effective Business Writing

Organizational Effectiveness

Personal EffectivenessBusiness Effectiveness

Crisis Communication

Communication Assessment

Public Speaking

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Leadership Communication

To get your message through, your correspondences need to be catchy enough to grab your audience’s attention, yet clear and concise to avoid losing it later. Develop the habit of planning before writing. Know exactly what you want to say and put it down in an organized manner. With Effective Business Writing, you will:

•Write concise letters, e-mail, memos, and reports•Save time by carefully planning your communication•Achieve clearer messages by keeping the main point in mind•Write more efficiently by using drafts properly•Spot and correct common errors in grammar and usage•Create messages that are friendly, persuasive and reader-oriented•Creatively start and end your correspondences•Catch and keep the reader’s attention•Edit and polish your writing for maximum impact This program is for all members of your organization who want to write clear and persuasive messages fast and respond to client requests and concerns tactfully.

EFFECTIVE BUSINESS EFFECTIVE BUSINESS WRITINGWRITING


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There’s more to presenting than clicking a mouse and reading what’s on the screen. Hone valuable skills like starting and ending with impact, developing an animated style, delivering lines spontaneously, and handling questions and objections confidently. With Effective Presentation Skills, you will:

•Prepare yourself and your materials properly before the performance•Learn how to size up an audience and determine the best approach•Structure presentations so that the audience will understand and “buy into” your message•Start off and close with a bang•Design and use high-impact visual aids•Gain more power, poise and presence•Avoid boring presentations•Field questions like a pro•Defuse tense and dysfunctional situations•Facilitate a presentations smoothly and seamlessly

This program is for all members of your organization who make sales, financial, technical and training presentations.

EFFECTIVE PRESENTATION EFFECTIVE PRESENTATION SKILLSSKILLS


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You attend meetings every week, sometimes even every day. And most often in many meetings minutes are kept and hours are lost. Minimize the waste of precious time and resources and facilitate meetings where objectives are met and agreements are put to action. Conducting Business Meetings shares the formula for meeting success, where you will: •Learn to cut meeting time in half through preparation•Start meetings right by setting ground rules and establishing meeting agenda•Facilitate the smooth flow from one agenda item to another•Get through debates, disagreements, and analysis paralysis•Deal with the topic jumper, the devil’s advocate, and the silent participant, among others•Bring the meeting to a strong close by summarizing agreements and action plans.

This program is for all members of your organization who organize and facilitate meetings.

CONDUCTING BUSINESS CONDUCTING BUSINESS MEETINGSMEETINGS


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Do you struggle to speak your mind during meetings? Do you hesitate to share your questions and concerns? Do you have fantastic ideas that you end up keeping to yourself? Make the shift from silent to active meeting participant. Assert yourself and make a contribution to team meetings. With Meeting the Meeting Challenge, you will:

•Learn to prepare effectively for a meeting•Assume different active roles depending on need•Communicate your ideas clearly, spontaneously, and logically•Ask questions to clarify points discussed•Raise objections tactfully•Stand your ground among domineering participants and devil’s advocates•Demonstrate meeting participation skills in a meeting simulation This program is for all members of your organization who want to develop their skills in participating in and contributing to meetings.

MEETING THE MEETING MEETING THE MEETING CHALLENGECHALLENGE


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To be a great leader, you must be a great communicator. In a world of tough markets, uncertain demand and increasing competition, you are expected to set the company’s direction and influence people to move toward that direction. This is not easy. Overcome this challenge by knowing exactly how to effectively engage your people through the art of good communication. With Leadership Communication, you will: •Assess your own leadership communication style and determine ways to adapt to the style of your people•Learn how to look, sound and speak like a true leader•Avoid pitfalls when communicating with people in the organization•Sell your ideas better•Use storytelling as a means of influencing•Maximize elevator speech to communicate valuable ideas•Inspire and empower your people through communication This program is for team leads, supervisors, managers, executives who are faced with the challenge of how to better influence people to take a stand and move to action. This can also benefit anyone who simply wants to communicate the way leaders do.

LEADERSHIP COMMUNICATION: LEADERSHIP COMMUNICATION: INFLUENCING PEOPLEINFLUENCING PEOPLE


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Professional decorum gives your people the edge in representing your companies at the highest level. Sales and business relationships suffer if they don’t behave professionally. Make your employees world-class representatives of your company. With Business Etiquette you will:

•Define appropriate professional behaviors according to your company’s values, brand, and marketing strategies. •Demonstrate the skill of networking your way to success•Master electronic protocol and courtesies•Show the art and skill of making introductions, business entertaining and hosting•Avoid social blunders•Know how to behave with different nationalities

Let your people’s manner speak for what your company truly stands for.

This program is designed for sales, marketing, customer service personnel, receptionists, and frontliners who want to polish their social skills in the business world. The program can be tailored for executives as well. This will also benefit HR people who prepare a handbook in decorum for their organizations.

BUSINESS ETIQUETTEBUSINESS ETIQUETTE


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One major contributor to one’s confidence level and self-esteem is the experiences and events that have happened in the past. Many people go through the same experience, yet only few are confident, most are not. Why? People who have high confidence levels learn from experiences in their past, rather than dwell and be frustrated by them. For these individuals, there are no failures only outcomes!

Self-confidence is a necessary ingredient for success because it sells. And, it is something you sense about a person upon entering a room – evidently, through body language and speech. With Confidence Building, you will:

•Acknowledge the real person in you•Feel more worthy of yourself and your talents•Learn to control the negative thinking demons in your mind•Overcome the fear of committing mistakes all the time•Take control of your limiting self impressions about what you can and cannot do•Put across confident body language to everyone you meet•Receive criticisms or feedback without getting upset or feeling bad•Deliver bad news without feeling uncomfortable This program is for all members of the organization who want to improve their confidence skills to establish positive relationships at work, in social functions and outside the organization.

CONFIDENCE BUILDINGCONFIDENCE BUILDING


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How many times have you seen intelligent professionals appear shy, timid or withdrawn? How about people who come across as brazen, abrasive or irritating? How you project yourself and interact with other people spells the difference between mediocrity and success. With Communication Assertiveness, you will:

•Assess your way of communicating and determine changes to be made to attain assertiveness•Avoid passive or aggressive communication•Choose your words carefully to obtain the best results in every interpersonal situation•Speak and act assertively•Project an image of assertiveness by maximizing the communication tools of words, voice and body language•Begin, carry and end conversations with style•Get and keep positive attention •Participate more actively and positively in group activities •Use tact and diplomacy to overcome rude communication•Learn to say “no” gracefully

This program is for people in your organization who want to develop their assertiveness and not aggressiveness.

COMMUNICATION COMMUNICATION ASSERTIVENESSASSERTIVENESS


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Are you ready to get a no for an answer from one of your team members? Or to hear a subordinate expresses an opinion that may go against yours? This and more are the challenges that a leader may have to face when managing assertiveness in the organization. Learn how best to lead assertively by replacing confrontation with cooperation, one-way telling with two-way listening, and balance power and mutual respect. With Managing Assertiveness, you will:

•Project a confident and assertive image when communicating with others•Avoid passivity or aggression when dealing with subordinates•Encourage people to express their thoughts on issues•Give and receive feedback objectively•Give and accept sincere compliment•Use appropriate words, tone and body language to deliver your message assertively•Provide a listening ear to the ideas of others•Use tact and diplomacy when faced with aggressive communication•Encourage people engagement

This program is for team leads, supervisors, and managers who nurture a culture of assertiveness in their organizations.

MANAGING ASSERTIVENESSMANAGING ASSERTIVENESS


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Are you stumped over a grammar rule that you can’t send a letter until you have checked it? Or have you dreaded speaking because you are conscious of glaring grammatical errors? Don’t let these worry you. There is a fast and easy way to brush up on grammar – and fun, too. With Grammar for Business, you will: •Brush up on the basics and have grammar updates •Correct common, troublesome and persistent grammar mistakes that can ruin image and credibility•Apply grammar in dialogues , drills and everyday speech in the workplace•Speed up your ability to write and edit•Edit and proofread confidently based on grammar and usage rules

This program is for those who want to write and speak grammatically correct English and coach others in honing their skills.

GRAMMAR FOR BUSINESSGRAMMAR FOR BUSINESS


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Do you conduct your business in English? Are you satisfied with how your people speak it? In business today, English is the global currency. It is the language spoken in the boardroom and used in trade. It is the language of science and technology. You don’t want communication with clients and foreign counterparts to bog down because of language barrier. With English Fluency, you will:

•Listen to and comprehend a native speaker of English•Improve how to pronounce words clearly•Practice the rhythm and intonation of spoken English•Expand speaking vocabulary such as idioms and conversational expressions•Manage conversations with attention to grammar and vocabulary•Speak more fluently: initiate and develop ideas and respond appropriately•Practice conversational English in various business situations

The English Fluency program is for professionals who want to improve their confidence in speaking English through intensive practice.

ENGLISH FLUENCYENGLISH FLUENCY


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Your success in the workplace depends not only on your experience and expertise, but on your ability to communicate effectively with your subordinates, peers, colleagues, and superiors. Eliminate costly mistakes and misunderstandings caused by miscommunication. Express yourself with clarity, confidence, and power. With Oral Communication, you will:

•Discover your unique style of communicating and how to adjust to the style of others•Identify the common causes of miscommunication and know how to address them•Maximize your body language, voice, and words to get your point across•Speak clearly, spontaneously, and persuasively•Respond appropriately by listening actively•Express yourself impressively over the telephone and in face-to-face interactions, meetings, and teleconferences This program is for all members of your organization who want to develop their everyday oral communication skills and avoid miscommunication.

ORAL COMMUNICATIONORAL COMMUNICATION


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When people fail to adjust to others, they run the risk of missing opportunities and creating conflict. Be a better communicator by learning how to choose the right words, master non-verbal cues, and adjust your style accordingly. With Interpersonal Communication Skills you will:

•Know the importance of self-disclosure in forming relationships and assess your willingness to disclose the self•Interpret communication signals and behavior patterns•Explain and demonstrate the steps in listening with empathy •Practice how to ask the right questions, elicit-desired responses, clarify, respond appropriately and confirm agreements•Respond to emotional conversations with composure and develop skills in managing feelings in such situations•Demonstrate ways of adopting your own style to make your relationships productive•Develop a plan on how to continue using the skills you have learned

This program is for leaders and staff who want to improve how they relate with people they work with and their clients.

INTERPERSONAL INTERPERSONAL COMMUNICATION SKILLSCOMMUNICATION SKILLS


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Does the image of your company attract a consistent demand for your services, the best talent, investors, and the support of the community? Does your company name make people sit up and pay attention? Most successful and most admired companies take their business one step further by investing in image. They make sure that their people project a professional image when dealing with clients and business partners. With the Corporate Image Enhancement, you will: •Present and project your personal and corporate brand identity•Sharpen your impression management skills•Establish a strong professional presence through proper dressing and grooming•Communicate with ease and grace•Look and act with competence and credibility•Review corporate etiquette do’s and don’ts•Attend power meals and business cocktails with confidence This program is for executives who want to change the existing image of the company; managers who model and reinforce the desired image to their associates; and professionals and new hires who need to project a professional and polished image.

CORPORATE IMAGE CORPORATE IMAGE ENHANCEMENTENHANCEMENT


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Have you ever been frustrated when working with people from other cultures? Do their work habits and manner of communication differ from yours? As your business expands and moves into the global arena and your people cross cultures, the need to bridge the gap is a must – not an option. The challenge now is how to be competitive in an intensely intercultural business environment. With the Cultural Diversity Program Series, you will:

•Adjust to people across cultures – geographical, corporate or generational•Recognize and manage cultural contrasts in specific contexts•Work productively and harmoniously in a global and multi-cultural workplace•Reduce cross-cultural misunderstanding and encourage positive work relationships•Deal with conflict and different cultural communication styles Don’t ignore your organization’s need for cross-cultural skills! This program is for global leaders and multicultural teams, international travellers and trainers. It is very helpful to those working on multinational projects overseas and with varied nationalities.

CULTURAL DIVERSITYCULTURAL DIVERSITY


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Do you easily get intimidated with the way your American counterpart speaks? Or with the series of questions your Indian client throws at you? Or with the very thick accent of your British boss? Worry no more. Cross-Cultural Communication will equip you with the attitude, knowledge and skills needed to better deal and work with people from other cultures. With Cross-Cultural Communication, you will:

•Compare and contrast values and belief systems of other cultures with those of the Filipinos•Discuss behaviors inherent of certain cultures•Understand and respect cultural differences•Speak with foreigners with greater confidence•Be more direct and assertive in your communication•Come up with a cross-cultural toolbox for certain cultures•Examine how people from different cultures communicate and how to adjust your style accordingly•Practice good listening and probing techniques•Listen to various English accents.

This program will truly benefit people, from staff to members of top management, who deal and work with foreigners, either face-to-face or on the telephone.

CROSS-CULTURAL CROSS-CULTURAL COMMUNICATIONCOMMUNICATION


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Is your organization looking into continuing the programs we have conducted for you? If it is, then we could support you and your internal trainers to cascade the programs to them. How? With the different phases of intervention of Transfer of Technology, you will:

•Learn the content and experience the different methodologies of the program•Redesign the program to help you customize to the changes in the organization•Demonstrate skills in conducting the program to be transferred and facilitating the varied methodologies•Devise appropriate evaluation tools to help you measure, monitor and follow up the application of skills learned

This program is for managers, supervisors, team leaders, trainers, human resource specialists, and those who are into talent development.

TRANSFER OF TECHNOLOGYTRANSFER OF TECHNOLOGY


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When crisis strikes your company and its products, are you ready to face it? Regardless of its size, your company will need to be equipped with the communication skills to protect the credibility of your services and products. Manage the media effectively. Learn to respond to inquiries from government and stakeholders. Communicate effectively to deal with irate clients. With Crisis Communication, you will:

•Learn to develop and implement crisis communication plans within the organization for all employees to follow•Create proactive communication approaches to protect the image of the company•Learn to build company credibility with the use of limited resources•Discover the effective approaches to managing the media•Respond to the public’s questions and complaints without compromising the company’s reputation•Deal with product or service boycotts•Use techniques to prevent company crises

Why wait for crisis to strike? Protect your credibility now.

This program is for corporate communication and public relations officers, company spokespersons, and those who deal with the media, government, and other stakeholders. This program will also benefit directors, vice-presidents, general managers, country managers, and company presidents.

CRISIS COMMUNICATIONCRISIS COMMUNICATION


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What is the right communication training or level for your people? How do you know that your people have learned and improved after the training? How do you verify program effectiveness? To help you make the right decision in people development and avoid unnecessary costs, start with assessment before training. With Communication Assessment, you will:

•Have your people placed in appropriate levels and programs•Determine learner gains in order to justify continued training•Measure ongoing programs and verify program effectiveness

Appropriate tools to help you determine your people’s communication skills can be designed, administered and analyzed for you.

COMMUNICATION COMMUNICATION ASSESSMENTASSESSMENT


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Every speaker hopes for the perfect occasion. The layout of the room is perfect; the audience is alert, receptive and friendly. The acoustics are ideal and there are no visual or auditory distractions when you speak. Your voice is great, your timing is perfect, your audiovisual materials are in the right side up, and the equipment works. You know your material.

In public speaking, Murphy’s Law is alive and well: If anything can go wrong, it will. That does not intimidate accomplished speakers. With Public Speaking, you will: •Overcome anxiety in front of a large audience•Adopt a style according to your personality•Anticipate glitches that will occur and prepare to deal with them•Write a smooth flowing and conversational speech•Describe your message vividly through word pictures•Sustain your audience attention through storytelling and humor•Deliver a remarkable speech extemporaneously and impromptu

This program is for people in your organization who want to develop speaking skills for large audiences.

PUBLIC SPEAKINGPUBLIC SPEAKING


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Training is an investment in your people. Don’t waste your employees’ time and your organization’s money with ineffective programs and seminars. These must be designed properly to address specific needs, employing the right methodology for maximum learning and audience impact. They must be in line with organizational goals and evaluated properly to determine success. With Training the Trainers, you will:

•Align all training with your organization’s goals•Assess your readiness to become a trainer•Experience the entire training management cycle•Assess your people’s training needs more effectively •Design appropriate and relevant programs•Employ the best methodologies for each training session•Understand the importance of “behind the scenes” preparation•Train like a pro•Evaluate programs and make sure their effects last This program is for technical and soft skills trainers, training officers and managers, and human resource and personnel managers who want to assess the training needs of their people, choose the best methods, and design and evaluate relevant and appropriate programs. This is a good foundation for subject matter experts who will be tapped as trainers.

TRAINING THE TRAINERSTRAINING THE TRAINERS

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CONTACT USWe can design a customized training program for your organization. Just call our training consultants: Ralph, Geline, Lala, Mona, Connie, or Lesley.

Guthrie-Jensen Consultants, Inc.4/F Ace Building101-103 Rada corner Dela Rosa StreetsLegaspi Village, Makati City, PhilippinesTel.: (+632) 816-1610 • 816-0289 • 818-5853 892-7559 • 892-5294Fax: (+632) [email protected]

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Sharper Skills Faster Results. COMMUNICATION PROGRAMS CATALOG 2009 click to continue.

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