Sharon Williams3045 Meadow Court NWMarietta, GA 30064Mobile Telephone: 470-234-4396Email: sharlynnwill5@yahoo.com Sharonwilliams2014@yahoo.com

RESUME

Customer Service RepresentativeAlorica, Inc. Marietta, GADecember 2014 – March 2015

Provide technical support at the Tier 1 level as a customer service representative for a cellular service provider.

Project Coordinator/Construction Administrative AssistantEngineering Design Technologies, Inc. Marietta, GAAugust 2010 – August 2012

Coordinated activities related to military design construction projects for the United States Army Corps of Engineers.

Provided administrative and project support for 7 Project Managers, two LEED Managers, and the Chief Operating Officer of the design build Construction Department.

Provided assistance and support for more than 100 subcontractors contracted for the projects. Specialized duties included utilizing a federal Quality Control System (QCS) by coordinating and

entering federal required Certified Payroll. Requested and updated insurance certificates in QCS. Entered weather reports in QCS. Updated subcontractors project begin and end dates in QCS. Other duties included forwarding all new subcontractor documents required by both the prime

contractor and United States Army Corps of Engineers. Composed and generated follow-up correspondence for new subcontractors. Reconciled project managers VISA credit card bills and Home Depot card bills. Coordinated in house and off campus training courses for employees. Downloaded new government project information from government sites onto the EDT Portal. Coordinated all administrative and project tasks related to the Construction Department.

Administrative Specialist IIIKennesaw State University, Auxiliary Services and Programs (ASaP) – TemporaryKennesaw, GAJune 2008– November 2008

Coordinated and updated databases related to the Auxiliary Services and Programs student printing accounts; student meal plan accounts; and student parking accounts.

Provided administrative support and project support to the Director of Culinary Affairs for the construction of the dining hall.

Coordinated research on recycling cooking oil, food waste, and interviewed recycle companies. Coordinated research on local farms for the purchase or organic and non-organic produce. Performed as Office Manager for Auxiliary Services and Programs.

Academic Assistant II (Temporary)Georgia Institute of Technology, Computer Science DepartmentAtlanta, GAFebruary 2008 – June 2008

Provided academic and administrative support for the Graduate Program of the Computer Science Department.

Maintained database of new applications and applicants Composed and generated correspondence regarding admission and forwarded required

admission documents. Interfaced with Graduate Admissions and the Registrar regarding student status. Created and maintained graduate student files.

Executive Administrative Assistant/Office ManagerClassic Caseworks, Kennesaw, GAJanuary 2006 – November 2007

Provided executive administrative support to the Chief Executive Officer, Chief Operating Officer and the Vice President of Classic Caseworks.

Coordinated all activities and functions related to human resources such:o Coordinating and processing weekly payroll.o Coordinated, scheduled and planned benefit seminars for employees.o Enrolled employees for benefit selectionso Researched health, dental and vision benefit comparisons for company and presented

facts to executive officers.o Processed new hire forms, retirement forms, and released from work forms.o Created, generated and processed new hire information forms and emergency data

cards.o Composed and generated Workers Compensation safety manuals for the company with

the assistance of OSHA guidelines.o Interfaced with OSHA representatives regarding approval of manuals.

Maintained and processed all accounts receivable, accounts payable and miscellaneous expenses.

Interfaced with prime contractors, subcontractors and vendors.

Composed and generated correspondence, construction progress and finance reports, and sub-contractors contracts.

Provided office administration. Coordinated in-house and off campus training courses for employees.

Other Employment:

Burnt Hickory Baptist ChurchFacilities and Event Staff (Part-time)07/2005 – 11/2014Provided assistance with assembling and dismantling for special events and providing general maintenance of the building on a part-time basis.

Georgia Institute of Technology, College of ArchitectureAcademic Assistant II 06/1992 – 02/1998Provided academic and program support and office management for the director, faculty and students of the Doctoral Program in Architecture.

Georgia Tech Research InstituteAdministrative Assistant II03/1991 – 06/1992Provided assistance in creating and generating proposals for Department of Defense presentations.

Education:The University of Michigan-Flint (branch of University of Michigan)Flint, MI Campus Political Science; History

CS Mott Community College, Flint, MILegal Secretary/Paralegal

BHBIPowder Springs, GABiblical Studies

Military ServiceUnited States Air Force (Veteran)