SharePoint & The User Experience 31 May 2014. Presenting Today: Scott Jackson & Guy Stuhlmiller.
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Transcript of SharePoint & The User Experience 31 May 2014. Presenting Today: Scott Jackson & Guy Stuhlmiller.
SharePoint & The User Experience
31 May 2014
Presenting Today:
Scott Jackson & Guy Stuhlmiller
The ProblemSharePoint is not always well received by the users
This lack of adoption makes users use the software grudgingly, or find ways to circumvent the system
The SolutionFind out what the users need and deliver it. Treat SharePoint the same way you treat awebsite or other software project
Branding is important. People will judge a system by what they see as well as how it works
To Make a Better ExperienceUnderstand the Existing Process
Analysis – What is the Best Way?
Design the User Experience
Measure the Results
This is NOT a full software design process. We are focusing on the User Experience.
RolesUX Designer
Developer
Business Analyst
Understand the Existing ProcessWhat are best practices for understanding the “What is”?
Interviews
Technical analysis
The existing environment
Documentation
Analysis – What is the Best Way?Users limit their expectations
The best question to ask: “In a perfect world, how would you do that?”
Present mock ups or similar concepts
Understand the technical environment
Design the User ExperienceDesign the flow of the system first
Keep documentation minimal – but it has to tell a story
Engage the users. Designing in a bubble doesn’t work
Limit coding. It makes you defensive when you have to throw away work.
Use the right tools – Wireframes / User Stories
SharePoint is a WebsiteImagine a WordPress or similar out of box website
You can use JavaScript, JQuery, and CSS
Go Outside the BoxMost things aren’t impossible: they just take time (often too much time)
If you are saying “No”, ask yourself why
Measure the ResultsMeasure the results
Get feedback – constantly
Create a database of user requests and bugs
PANDA – A Case StudyA Lotus Notes application needed to be ported to SharePoint 2010
The project initially calls for a direct feature-by-feature move
The users were not happy with the existing system, so that would not go in the right direction
This case study is used with permission from Bayer CropScience Inc.
To Make a Better ExperienceUnderstand the existing process
Analysis – What is the Best Way?
Design the user experience
Measure the results
Understand the Existing ProcessThrough interviews, a list of Likes and Dislikes was created
Gaining access to the system let us understand and document the existing process
Analysis – What is the Best Way?Introducing concepts that are common to everyone
“Search Works Like Google”
Creating user stories
Analysis – What is the Best Way?
Design the User ExperienceA look and feel that fits their brand
No coding yet!
Design the User Experience
Getting into CSSPixel Perfect
Cross Browser Compatibility
Heather Solomon’s Website
JavaScript and the SharePoint APIMaking a better search
JavaScript and SharePoint get along very well
Technical hurdles
Panda – The Final Main Page
Measure the ResultsFollow up discussions with users
Tracking the usage of the website
Bug/Feature tracking system
Questions?
Thanks to Our Sponsors
Special Thanks
SharePoint Training Courseshttp://www.neweratechnology.com/courses/sharepoint.aspx
Calgary SharePoint User Group
CalSPUG
Housekeeping
Join us for SharePint
Time: 4:15 PM – 6:00 PMLocation: TBD