Shared ICT Infrastructure in the LGMA

Paul McSweeneyCEO

Local Government Management Agency

HR policyIR policy and representationLG ResearchCorporate Services

Application development & supportInfrastructure provision & supportBusiness process consultancyCorporate Services

Shared Services use the advantages of local and centralised approaches to create greater value for users/clients/customers

Different standards

Replication of effort

Replication of costs

Inconsistent approaches

Maintain control of decisions

Allow for management’s priorities

Direct customer relationship

Fragmented Shared Centralised

Concentration of skills

Performance culture

Core competencies

2+2=5

Best practice

Simplified

Standardised

Single systems

Economies of scale

No local say in costs

Distant, remote

Lack of agility

Disenfranchised

Shared ICT Infrastructure Services

Web hostingCo-location

Shared applications hosting

Data Centre MetricsPower infrastructure, Cooling, Fire suppression, Network

connectivity, UPS, Generator, Technical talent

• Power – 29 MW per month (1.6 MW per month for a house)

• 28 racks (2 metres)• 141 physical servers• 51 Tb (20b single-spaced type-written pages)• 1 GB/s connectivity PH -> DEG (movie

download < 1 sec)

Web hosting customers• An Bord Altranais• Mid East Regional Authority/ RPG• An Garda Siochana• National Archives• Aras an Uachtarain• National Disability Authority• Attorney General• National Educational Welfare Board• Auditor General• Office of Director of Corporate

Enforcement• Central Statistics Office• Office of Disability Appeals • Civil Service Credit Union• Office of Information Commissioner• Cora Systems• Office of Public Works• Courts Services• Office of Public Works, Flood Mapping• DCENR• Office of Refugee Applications• DCENR makeitsecure.ie• Ordinance Survey Ireland

• Sustainable Energy Ireland• Dept Environ, Heritage & Local Gov• Water Services National Training Group• Dept of Foreign Affairs• Non Principal Private Residence• Dept. Enterprise, Trade and Employment• Carlow Co Co• Dept. of Arts, Sport and Tourism• Cavan Co Co• Dept. Of Defense• Clare Co Co• Dept. of Foreign Affairs• Laois County Council• Dept. of Justice, Equality & Law Reform• Leitrim County Ccouncil• DoEHLG , HPMS• Longford County Council• ePayments • Louth County Council• Privated Residential Tenancies Board• Department of Taoiseach• Property Registration Authority• Department of Transport

•Equality Authority•Meath County Council•Geological Survey Ireland•Monaghan County Council•Health Research Board•North Tipperary County Council•Health Services National Partnership Forum•Offaly Co Co•Houses of the Oireachtas •Roscommon County Council•Institute of Marine•Sligo County Council•Irish Blood Transfusion Service•Waterford City Council•Irish Prisons Service•Waterford County Council•Judicial Studies Institute•Westmeath County Council•Legal Aid Board•Wexford County Council•Wicklow County Council•Department of Education and Sciences

Co-location and Shared Applications hosting

• Private Residential Tenancies Board

• Sustainable Energy Ireland

• Dept of Foreign Affairs

• Human Resources Personnel & Superannuation ( 27 Local Authorities)

• Non Principal Private Residence (national)

• eHEGS (15 Local Authorities)

• Extranet (7 agencies/LA’s/Gov dept)

Physical Locations

• Phoenix House, Dublin 7• 2001

• Data Electronics Group• Tier IV classification• ISO 9001: 2008

Service Features• Redundancy & resilience• Emergency on-call support• Data security• Intrusion detection and prevention protection service• Physical security• Secure updating• Full data backup• Choice of server technologies• Maintain and support SQL environment• Server management• External monitoring• VMWare• Internal monitoring & management• Statistical web reporting• Consultancy services• Load balancing• Government Networks

Web hosting – service bundlesNo. Service Description1 Basic Website Web-hosting, dns, remote access, patching.2 Backups Service 1 plus backup & recovery services.3 Monitoring Service 1/ 1+2 plus monitoring and alerts on a 24 x 7 x 365 basis.

4SQL Services

SQL services including patching, recovery options and database support.

5 High Availability Services

SQL services including patching, recovery options and database support.

Service 4 plus clustering and access to a high performance storage area network (SAN)

6 High End Services

These are specialised services such as load balancing solutions, dedicated DMZ’s and other bespoke solutions.

7 Trending Trending Analysis8

VPN TunnelVPN site to LGMA, charge is applied where customer is not already paying for High End Services package

VPN site to multisite, charge is applied where customer is not already paying for High End Services package

Co-location – service bundles

No. Service Description

1 Basic Rack space, conditioned and uninterrupted power allocation

2 Infrastructure Service 1 plus Network Infrastructure (firewalls, routers, switches, etc) bandwidth, tape changing & Operating System patching

3 Services Service 2 plus backup and recovery of data, SQL database support and data storage.

The Seven characteristics of Shared Services

Clearly documented services

Central management of services

Mature, scalable processes

Rationalised policies, assets and processes

Financial management framework

Service management

Sourcing model

Shared ICT Infrastructure in the LGMA

Paul McSweeneyCEO