Shannon Huffman, MA Scott Payne, M.Div 2-1-1 Community Services Help Line.
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Transcript of Shannon Huffman, MA Scott Payne, M.Div 2-1-1 Community Services Help Line.
What is 2-1-1?• A 24/7, free, accessible, 3 digit telephone number
that helps anyone access community services
I can’t pay my rent
My child is on drugs
I want tokill myself
I need to find childcare
I want to volunteer
Why did you call
us? I’m not sure who you can
call.
We can’t help with
that
I don’t know, please hold.
I’ll try to transfer you to
an agency who can help
We only do senior daycare
We don’tserve your
county.
Please callback whenwe’re open
Information & Referral Maze
2-1-1
I can’t pay my rent
My child is on drugs
I want to kill myself
I need to find childcare
I want to volunteer
Suicide Prevention
Hotline
Child CareResource
And Referral
RentalAssistance
Program
VolunteerCenter
DrugRehabilitation
Center
2-1-1, how mayI help you?
Yes, I can connect you with
someone who can help…
2-1-1 Information & Referral
Common 2-1-1 NeedsBasic Human Needs: food, clothing, shelters, rent, utility assistance
Physical and Mental Health: health insurance, Medicaid and Medicare, medical information, crisis, support, drugs and alcohol
Employment: financial assistance, job training, and transportation
Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation
Children, Youth and Families: childcare, after school, Head Start, summer camps and recreation programs, mentoring, tutoring, protective services
Disaster Assistance: distress helplines, donation hotlines, shelters, safe registry
Volunteer Opportunities and Donations
N-1-1 Numbers• 2-1-1 Health and Community Services, United Way
• Information and referral for agencies that provide shelter, food, clothing, physical health needs, mental health needs, counseling, veterans’ services, rental and utility assistance
• • 3-1-1 Government Services
• Local government offices/services can be reached by dialing 3-1-1. This includes all government services from ADA compliance to Zoning (in certain metropolitan areas ONLY!)
• 4-1-1 Directory Assistance• 5-1-1 Traffic Information• 6-1-1 Phone Company Services, Line Repairs• 7-1-1 TDD, Relay for the Deaf • 8-1-1 Underground Utilities, "Call Before You Dig"• 9-1-1 Emergency Services
How Referrals are Given• Closest to the caller are given first based on zip code
• Unless closest agency has alerted us they’re out of resources
• Three referrals are given if three are available (AIRS standard)
• Eligibility criteria are given when known
• Callers are given the phone number and make the calls on their own
SNAP• Supplemental Nutrition Assistance Program (SNAP)
• 211 receives a grant from DHS to inform people about the SNAP program
• (Almost) Every caller should be asked if they currently receive Food Stamps
• If they do not have Food Stamps we offer to do a pre-screening to see if they might qualify
SNAP Pre-screening • We ask 14 questions that will help us determine if the caller might be
eligible for Food Stamps
• If the caller might be eligible, we copy and paste the table in the Note Area of ServicePoint
• We refer the caller to the local DHS or the online application on the DHS website
• If the caller does not appear to be eligible, we continue to assist with other resources that the caller needs
• http://www.fcsnashville.org/fscalc/
SNAP for Seniors & Disabled Individuals
• Low participation rate for senior citizens in particular
• Eligibility criteria for these two groups are less strict
• Also able to deduct medical expenses above $35
• Seniors who apply for SNAP and are eligible for the medical deduction often don’t take it
Health Assist• The Health Navigator program provides assistance to
people who need health care or health care coverage (such as TennCare or private insurance) but cannot afford it.
• Health Navigators assist clients by identifying those community health care resources available to them.
• More than just a referral program, Health Navigators are advocates that help set appointments, fill out applications for insurance and prescription assistance programs, and follow up to ensure services were received.
• People can call the 2-1-1 Helpline or the Health Assist Helpline at 800-269-4038; both calls are free.
Health Assist
Crisis Call Center• Crisis Call Line• The Crisis Line provides free telephone counseling and
support to anyone experiencing a crisis, 24 hours a day, seven days a week. Crisis counselors assist callers struggling with thoughts of suicide, grief, depression, anxiety, domestic violence, divorce, parenting problems, addiction or serious mental illness. Language translation services are available.
• If you are in crisis and need help nowcall 615-244-7444, 24-hours-a-day.
• If you are feeling
National Suicide Prevention Lifeline • No matter what problems you are dealing with, we want to
help you find a reason to keep living. By calling 1-800-273-TALK (8255) you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.
Thank you!
• Contact us with Questions at
• Shannon Huffman, MA
• Scott Payne, M.Div