SFIA in digital transformation - Home - BSMimpact · 2016-11-23 · 14/11/2016 1 SFIA in digital...
Transcript of SFIA in digital transformation - Home - BSMimpact · 2016-11-23 · 14/11/2016 1 SFIA in digital...
14/11/2016
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SFIA in digital transformation - integrating SIAM, COBIT, ITIL & SFIA
9 November 2016
Framework for describing ICT practitioners’ skills
Two-dimensional matrix – 97 skills and 7 levels of
responsibility
Describes professional skills –
What you do, not what you know
Underpinned by 4 generic factors describing Autonomy,
Influence, Complexity and Business skills at each of the 7
levels of responsibility
About SFIA – Skills Framework for the Information Age
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Organised into 6 categories
362 level-specific skill descriptions
Used in nearly 200 countries, in government, industry, education …
Uses include:
Skills Assessment (COBIT5, ISO9001)
Define skills needed
Career planning
Recruitment
Project Management
About SFIA – Skills Framework for the Information Age
Responsibility Level
Pro
fess
ional Skil
l C
ate
gori
es
1 2 3 4 5 76
Strategy and Architecture
Change and Transformation
Development and Implementation
Delivery and Operation
Skills and Quality
Relationship and Engagement
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Framework to describe how enterprise IT can
assist in delivering organisational objectives
Focused on governance and management
objectives
Holistic approach extends beyond IT function
Integrated framework aligns with relevant
standards/frameworks.
About COBIT – Control Objectives for Information and Related
Technologies
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Defines a number of enablers to achieve business needs
Including:
37 processes,
210 practices,
1111 activities,
grouped under
7 domains
About COBIT – Control Objectives for Information and Related
Technologies
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Also describes roles, relationships, goal, metrics, and more…
Highly valuable when considering organisational design
About COBIT – Control Objectives for Information and Related
Technologies
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Why Combine COBIT and SFIA?
Operating Model
Processes
Organisation Structure
Job Descriptions
SFIA Skills
Roles
…
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Why Combine COBIT and SFIA?
• Integrated framework of processes
• Process goals and metrics
• Practices, activities
• Roles and relationships
• Skills & skill levels
• Levels of responsibility and accountability
• Current and future capability
• Skills management lifecycle
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Each practice mapped to specific SFIA skill and skill level (or a generic
level of responsibility)
Some practices match more than one skill/level depending on context
3-4 specific skill/level combinations on average
Mapping to specific SFIA level essential
Management and governance accountabilities ~ SFIA levels 5-7
Operational responsibilities ~ SFIA levels 1-5
Mapping COBIT Practices to SFIA
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Applications of SFIA and COBIT – Job & Role Descriptions
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Introducing SIAM – Service Integration and Management
New Providers Established
Providers
Single point of contact with common interface
Common processes across all Providers
Integrated processes for Service Delivery
Coordinated processes for Provider Management
Defined Service Delivery platform
Minimum ‘requirements’ for new Providers
Service Broker
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Large NZ Government Agency
10 Year Business Transformation
Target Operating Model Agreed
SFIA v6
COBIT5
ITIL v3 / SIAM
Prince2 and MSP
TOGAF 9.1
SIAM Case Study
Initial Requirement
Current state pain point mapping
Future features mapping
Capability maturity (COBIT5)
Organisation RACI mapping
Staff skills and staff numbers
Financial overlay
Sourcing approach and suppliers
Improvement initiatives scope
mapping
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Step 1. Identify Current Skills
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Step 2. Agree Processes & Roles (Release Management)
RELEASE AND DEPLOYMENT MANAGEMENT
Dep
loym
ent
Tech
nic
ian
IRD
Rel
ease
& D
eplo
ymen
t M
anag
erEL
S A
nal
yst
Rel
ease
C
oo
rdin
ato
rEL
S C
oo
rdin
ato
rR
elea
se A
nal
yst/
Pac
kagi
ng
V06
Plan Release Package
Deployment
Start
Plan Build, Test and
Deployment
Build and Test Release
Configuration
Test Services and Pilot
Prepare Deployment
Perform Transfer, Deployment and
Retirement
Verify Service Deployment
Provide ELS
Close Deployment
Close Service Transition
Change Mgt
Emergency Release?
Build, Test and Deploy
Standard Release?
No
Problem Mgt
Problems
Other ST to address
Review RFC and check
Risk Assessment
Release requires ST
involvement?
Yes
No
PIR conducted
Accepted?
End
No
Yes
Notify ST that Release &
Deployment Complete
SACM
Change Mgt
No
Yes
Define ELS Criteria
Coordinate ELS
Yes
SIAM Manager
Service Tower
OLA’s
OLA’s
Underpinning
Contract
SLA
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Step 3. Calculating FTE effort for SIAM Roles
Simple = 2h
Complex = 8h
Simple = 2h
Complex = 2d
Simple = 1h
Complex = 4h
Simple = 1h
Complex = 4h
Simple = 2h
Complex = 8h
Per Release Per Year
Activity Simple Complex # Simple # Complex
Build, Test & Deploy (STD Release) 2 8 400 150 2000
Plan Build, Test & Deployment 2 8 1000 100 2800
Build & Test Release Configuration 2 16 1000 100 3600
Testing and Pilot 1 4 1000 100 1400
Prepare Deployment 1 4 1000 100 1400
Total FTE Hours 11200
Total FTE's 6
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Process Activities Role Effort (Hrs) Qty SMC Heritage NSPReporting Release & Deployment Manager / Process Owner 8 52 416
Release Coordinator 2 52 104 104Management/Coordination Release & Deployment Manager / Process Owner 4 52 208
Release Coordinator 2 52 104 104Enterprise Release Board (ERB) Release & Deployment Manager / Process Owner 2 52 104
Release Coordinator 2 52 104 104Release Calendar Release & Deployment Manager / Process Owner 2 52 104
Communications Release & Deployment Manager / Process Owner 2 52 104Release Coordinator 2 52 104 104
Release and Deployment Planning Release Coordinator 1 52 52 52
Release and Deployment Planning - Large/Complex Release Analyst/ Packaging 8 200 1600Release and Deployment Planning - Small/Simple Release Analyst/ Packaging 2 1200 2400
Release and Deployment Planning - Large/Complex [STD] Release Analyst/ Packaging 4 200 800Release and Deployment Planning - Small/Simple [STD] Release Analyst/ Packaging 1 400 400Release Build and Test (Packaging) - Large/Complex Release Analyst/ Packaging 24 200 4800Release Build and Test (Packaging) - Small/Simple Release Analyst/ Packaging 4 1200 4800
Deployment - Large/Complex Deployment Technician 4 20 80Deployment - Small/Simple Deployment Technician 2 1200 2400
Deployment - Large/Complex [STD] Deployment Technician 2 200 400Deployment - Small/Simple [STD] Deployment Technician 1 400 400Early Life Support Early Life Support Coordinator 2 52 104
Early Life Support Analyst 40 200 7200 800
Escalation Early Life Support Coordinator 1 52 52Early Life Support Analyst 2 52 93.6 10.4
Customer satisfaction Release & Deployment Manager / Process Owner 3 12 36Release Notes Release & Deployment Manager / Process Owner 16 1 16Training Release & Deployment Manager / Process Owner 4 6 24
STAGE 1Roles (SIAM Manager) Role Name Volumetric / Activities FTE effort
Release & Deployment Manager / Process Owner Cyclic 0.7Capability Improvement Manager Cyclic 0.11Early Life Support Coordinator Cyclic 0.1
Roles (SIAM Tower) Role Name Volumetric / Activities FTE effortRelease Coordinator Cyclic 0.3 0.3
Release Analyst/ Packaging # of Releases 8.0Deployment Technician # of Releases 1.8Early Life Support Analyst Complex Non Standard Only 4.0 0.4
Totals 0.89 14.04 0.69
Step 3. Calculating FTE effort for SIAM Roles
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Position Group Process Role FTE Pos CountSource Heritage Match Sk1 Lv1 Sk2 Lv2 Sk3 Lv3 Sk4 Lv4 Sk5 Lv5
Manager, Infrastructure Services Management NSP SCM Service Owner 0.04 0.98 Secondment (71-76) x 4 SLMO 5 RLMT 5 POMG 6
Manager, Infrastructure Services Management NSP SLM Service Owner 0.15 SLMO 5 RLMT 5 POMG 6
Manager, Infrastructure Services Management NSP ITSC SCCoord 0.05 COPL 5 METL 4 TECH 4
Manager, Infrastructure Services Management NSP Request ReqFulCoord 0.24 CSMG 4 TECH 4 METL 4
Manager, Infrastructure Services Management NSP Capacity CapPlanner 0.18 CPMG 5 TECH 5
Manager, Infrastructure Services Management NSP Event OpsHubCoord 0.11 ITMG 5 TECH 5
Manager, Infrastructure Services Management NSP HR PeopleMgr 0.20 PEMT 5
Manager, Infrastructure Services Management NSP Position 0.98 Secondment (71-76) x 4 SLMO 5 RLMT 5 POMG 6 CPMG 5 ITMG 5
Manager, Application Services Management NSP SCM Service Owner 0.04 0.86 New 58 x 1 SLMO 5 RLMT 5 POMG 6
Manager, Application Services Management NSP SLM Service Owner 0.15 SLMO 5 RLMT 5 POMG 6
Manager, Application Services Management NSP ITSC SCCoord 0.05 COPL 5 METL 4 TECH 4
Manager, Application Services Management NSP Request ReqFulCoord 0.24 DLMG 6 TECH 5 METL 4
Manager, Application Services Management NSP Capacity CapPlanner 0.18 CPMG 5 TECH 5
Manager, Application Services Management NSP HR PeopleMgr 0.20 PEMT 5
Manager, Application Services Management NSP Position 0.86 New 58 x 1 SLMO 5 RLMT 5 POMG 6 CPMG 5 PEMT 5
START Application Support NSP Incident ResGrpAnal2 0.40 1.80 Secondment (67-87) x 12 USUP 3 METL 4 PBMG 4 TECH 5START Application Support NSP Request FulFilmentAnal 0.49 CSMG 3 TECH 4 SCAD 2START Application Support NSP Problem ProblemAnalyst 0.31 PBMG 4 TECH 5START Application Support NSP Release ELSAnal 0.44 USUP 4 PBMG 4 TECH 4 ASUP 4START Application Support NSP SLM ServLevAnal 0.16 SLMO 4 INAN 4START Application Support NSP Position 1.80 Secondment (67-87) x 12 USUP 4 METL 4 PBMG 4 TECH 5 CSMG 3
Transition Specialist Heritage Release RelAnalPack 8.04 12.01 Existing RELM 4 ASUP 4 HSIN 4 SYSP 4 CHMG 4
Transition Specialist Heritage Change ChangeAnalyst 3.96 CHMG 4
Transition Specialist Heritage Position 12.01 RELM 4 ASUP 4 HSIN 4 SYSP 4
Support Manager Heritage Event OpsHubCoord 0.34 0.95 Existing ITMG 5 TECH 5
Support Manager Heritage Incident ResGrpTL 0.14 USUP 3 METL 4 PBMG 4 TECH 5
Support Manager Heritage SLM ServLevAnal 0.47 SLMO 4 INAN 4
Support Manager Heritage Position 0.95 ITMG 5 TECH 5 SLMO 4 INAN 4 USUP 3
Application Support Analyst L2 Heritage Incident ResGrpAnal2 3.61 7.57 Existing USUP 3 METL 4 PBMG 4 TECH 5Heritage Release ELSAnal 3.96 USUP 4 PBMG 4 TECH 4 ASUP 4
Application Support Analyst L2 Heritage Position 7.57 USUP 4 PBMG 4 TECH 5 ASUP 4 METL 4
Application Support Analyst L3 Heritage Incident ResGrpAnal3 3.52 3.52 Existing USUP 3 METL 4 PBMG 4 TECH 5Application Support Analyst L3 Heritage Position 3.52 USUP 3 METL 4 PBMG 4 TECH 5
Operations Analyst Heritage Event Operator 1.70 1.70 Existing ITOP 4 TECH 4Operations Analyst Heritage Position 1.70 ITOP 4 TECH 4
Request Fulfilment Analyst Heritage Request FulFilmentAnal 24.95 24.95 Existing CSMG 3 TECH 4 SCAD 2Request Fulfilment Analyst Heritage Position 24.95 CSMG 3 TECH 4 SCAD 2
Deployment Technician Heritage Release DeployTech 1.78 1.78 Existing RELM 3 ASUP 3 HSIN 3 SYSP 3 CHMG 3Deployment Technician Heritage Position 1.78 RELM 3 ASUP 3 HSIN 3 SYSP 3 CHMG 3
Step 4. Combining SFIA Roles to Positions
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Step 5. Create PD’s and Source
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Frameworks work best when combined and aligned to best practice,
taking elements from each
COBIT and SFIA can be used to ‘book end’ the management processes
(RACI, KPI’s and Skills)
Combining of Roles into Positions based on Skills and Workload creates
a fit for purpose Organisation Design
Clearly defined PD’s assist both with adoption of new roles and
sourcing / recruitment of new positions
Transparent and fair analysis of capability reduces HR and IR issues
In Summary
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Questions?
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SFIA in digital transformation - integrating SIAM, COBIT, ITIL & SFIA