SEXUAL HEALTH(GUM, CASH & FAMILY PLANNING)

FRIENDS AND FAMILY TEST

1ST JULY – 30TH SEPTEMBER 2014

This report shows the findings from those clients who accessed the service for help, advice and treatment relating to sexual health issues.

The sexual health services covered within this family and friends test was primarily family planning and genitourinary medicine.

Clients complete a white friends and family card at our main hub (Conifer at Wilberforce) and in our many peripheral clinics around Hull and East Yorkshire in order for feedback to be obtained.

It is essential that all our clients are given the opportunity to feedback into our service so any necessary improvements and changes can be implemented accordingly.

Data was collected between 1st July and 30th September 2014 (3 months).

92% of respondents indicated that they were “extremely likely” or “likely” to recommend our service to friends and family.

The friends and family test card was changed part way through this survey. An extra question was added. From the 62% that were asked the question 99% of clients agreed that they were treated with dignity and respect during their visit.

58%34%

3%

1%1%

4%

How likely are you to recommend our service to friends and family if they need similar care

or treatment?

Extremely likelyLikelyNeither likely nor unlikelyUnlikelyExremely unlikelyDon't knowNo answer

n= 593

61%

1%

38%

Did you feel you were treated with dignity and respect during your visit today?

YesNoQuestion not on card

n= 593

A sample of written responses• Staff are friendly and do not judge. Professional and recommendable.• Doctor was very helpful and answered all questions.• Lovely manners, kind, caring, honest, speak nice to you and make you feel comfortable.• Reception staff was amazing. Very helpful.• Very friendly and helpful advice, made to feel at ease. Quick and easy!• Excellent service from reception, nurse to the doctor.• I was treated with the upper most respect, empathy, genuineness – within an hour.• Prompt professional caring service, thorough, relevant and caring. Thank you.• Was made welcome, dealt with by staff who were engaged and had great communication skills.• Completely understanding, very helpful and answered all questions.• They were very helpful and dealt with my situation straight away.• Staff friendly. Explain everything clearly.• I was answered all the questions I posed.• Really friendly nurses. Couldn’t fault. Felt very relaxed.• Nurse was very professional and caring. Excellent service.• Good advice given. Thank you.• Private, staff were nice.• The doctor I saw was lovely and was really attentive would come back again.• I was seen with kindness and confidentiality.• When I asked a question the nurse/doctor listened and answered clearly.

The majority of our clients (86%) were aged 39 and under, although all age groups are covered.

A large proportion of our clients (74%) were female. However 24% of cliental were male which is a significant percentage accessing sexual health services.

21%

47%

18%

8%4%

1% 2%

Age Group

19 and under20 - 2930 - 3940 - 4950 - 5960 and overNo answer

n= 593

24%

74%

1% 1%Gender

MaleFemalePrefer not so sayNo answer

n= 593

Moving ForwardThe excellent feedback received from our friends and family test is down to the dedication and care our staff at Conifer and our peripheral clinics provide across Hull and East Yorkshire. This is important feedback not just to staff but to commissioners.We look to continue and improve our services where ever possible and gather all feedback in order to do so. Please hand out the F&F cards at every clinical contact.