Settling the Breadth vs. Depth DebateHow End-to-End Monitoring and Continuous Mainframe Tuning Help Drive a Flawless Customer Experience

Flow view, displaying the SLA job flow

In the application economy, it’s all about the customer experience.

Release an innovative application that delights users and becomes an integral part of their daily home or work lives, and it can catapult your company to a new level of success. Conversely, if your app is one of the hundreds of thousands that gets used once, reviewed poorly and promptly deleted, it can be extremely challenging to create competitive advantage and ultimately achieve your business goals.

The New Opportunities—and Demands— of the Application Economy

1 Perez, Sarah, “Users Have Low Tolerance For Buggy Apps – Only 16% Will Try A Failing App More Than Twice,” TechCrunch, March 12, 2013.2 Gartner, “Why You Need to Rethink Your Customer Self-Service Strategy,” March 2015.3 IBM® “Technology Economics of the Mainframe Part 3 – Mainframe and Mobile,” January 2015.4 Computer Weekly, “Can the mainframe Remain Relevant in the Cloud and Mobile Era?” March 2014.

Despite the fact that so many applications are only tried a single time, the hunger for new digital experiences shows no signs of slowing. In fact by 2017, a full two-thirds of customer transactions will be self-service—conducted without your employees getting involved.2 By 2025, your customers will engage with businesses via a staggering 40 trillion mobile transactions per day.3

This exponential growth puts new demands on enterprise IT—and especially mainframes, where as much as 80 percent of corporate data resides.4 As such, IT teams are having to reexamine not only how they deliver apps, but also how they can better manage the complex underlying infrastructures to support them.

22

of all consumer mobile apps are only tried one time.1

80-90%

To get ahead of the demands today’s applications are putting on IT, many organizations are adopting philosophies like agile and DevOps that promote transformation from silos to a more unified management structure. This requires a dual focus, both horizontally and vertically, on everything that comprises the complete business service that your customers experience.

Organizations are recognizing the benefits of removing management and technology barriers, and as a result, traditional divisions between mainframe and distributed environments are becoming less defined.

What does this mean for the mainframe?Rather than exist on an island, mainframe systems of record need to be managed and monitored as part of a unified, flexible infrastructure alongside systems of operations and systems of engagement.

To achieve this, however, you must unify how systems are monitored in the context of your complete enterprise IT ecosystem. And, you must have the specialty tools required for drilling down into mainframe resources to remediate identified issues quickly—before they impact the customer experience.

Managing the Move from Isolated to Integrated

In a recent study conducted by CA Technologies and Enterprise Systems Media, it was revealed that over half of respondents now have shared

responsibility for both mainframe and distributed computing.5

5 Enterprise Systems Media, “Infrastructure & Operation Trends Survey,” March 2015.33

As enterprises grew over the years, their IT environments often became populated by a mix of legacy and modern components. And in many cases, each of these components came with, or required, its own tool for monitoring performance.When issues arise in such environments, there are as many “sources of truth” as there are monitoring tools, which can lead to finger pointing and delays. In fact, 80 percent of respondents to the “Infrastructure & Operation Trends Survey” agree that disjointed, cross-platform management leads to lost opportunity.6

4

Achieving Comprehensive Cross-Enterprise Management

What if you could:• Unify monitoring across all application and infrastructure

components• Gather actionable data necessary to provide a flawless

customer experience• Provide a holistic view of complete business services and

all the components they comprise

You’d be able to:• Achieve real-time visibility into critical business transactions

across complex application environments• Promote collaboration and rapid response with a single

source of truth• Quickly pinpoint and resolve issues anywhere along the

transaction path—from mobile-to-mainframe systems

6 Enterprise Systems Media, “Infrastructure & Operation Trends Survey,” March 2015.

While cross-enterprise monitoring is extremely important, it’s only one piece of the puzzle. Being able to identify and solve performance issues at the source is equally critical. The mainframe environment, with its high availability and performance, can be difficult to master—a reality compounded by the fact that highly skilled and experienced mainframe systems analysts are getting harder to find.At the same time, increases in new mobile-to-mainframe apps, transaction volumes and Web users have created a situation in which IT must find ways to navigate this complexity to provide the application and infrastructure performance that business and users demand.

5

Optimizing Mainframe Performance Management

What if you could:• Simplify mainframe system and network performance

management • Proactively monitor end-to-end user experience • Drill down into root cause of performance issues

You’d be able to:• Identify when the customer experience falls below

optimal levels • Diagnose problems faster through a single source

of the truth• Fix network and systems performance issues before

they impact the business

Optimizing storage management and performance in today’s complex and diverse IT ecosystems requires the same breadth and depth of monitoring and remediation capabilities, but the storage environment brings its own set of unique challenges. Data continues to grow at exponential rates, creating a continual need for more storage and more efficient use of existing resources—all while keeping an eye on rocketing costs and compliance requirements.At the same time, administrators must ensure storage resources are available and aligned with the needs of the business, which is a constant balancing act of allocations versus needs across IT groups (DBAs, internal applications and Web applications teams, etc.). They’re also struggling to learn and use multiple, niche utilities to manage proprietary, storage-specific offerings that only offer hardware-specific installation, management and support.

Simplifying Mainframe Storage Management

What if you could:• Simplify management of complex storage environments• Maximize storage resources• Provide protection and high availability of

business-critical data

You’d be able to:• Optimize storage resources to address the needs of your

changing business environment• Proactively manage and protect information and data to

minimize risk• Manage more storage in less time without requiring an

increase in staff headcount

6

Mobile-to-Mainframe Visibility and Management with CA Technologies

To help you deliver a flawless experience every time an application touches your mainframe, CA Technologies provides a comprehensive set of solutions that deliver both cross-enterprise monitoring breadth and mainframe management depth with specialist tools that are purpose-built for streamlining and automating operations in the mainframe environment.

77

When you gain a holistic view of your IT infrastructure, you can:• Deliver on SLAs of mission-critical business applications

• Leverage data on the mainframe for competitive and operational insights

• Evolve your mainframe from isolated to integrated as part of the modern IT environment

APPLICATIONS MIDDLEWARE NETWORKS SYSTEMS STORAGE DATA

Single Pane of Glass Cross Enterprise Monitoring

In-Depth Mainframe Management

CA Systems and Performance Management portfolio unmatched breadth and depth.

Mobile-to-Mainframe Visibility and Management with CA Technologies (continued)

8

Cross-Enterprise ManagementCA Cross-Enterprise Application Performance Management provides comprehensive monitoring of complex application environments with an integrated set of solutions that enable you to proactively detect problems and pinpoint root cause of application performance issues before they affect users.CA Unified Infrastructure Management for z Systems provides end-to-end visibility of business services that span mobile-to-mainframe environments via a single, unified architecture that helps you quickly identify and resolve infrastructure problems across distributed and z Systems™ platforms.

Performance ManagementCA SYSVIEW® Performance Management helps simplify mainframe performance management and increase effective use of mainframe system resources, including hardware and software, by providing detailed system monitoring and alerts for faster, proactive response.CA NetMaster® Network Management helps you proactively manage your mainframe applications and facilitate high-availability and performance by automating the management and monitoring of your network infrastructure, devices, events and connections.

Storage ManagementCA Vantage™ Storage Resource Manager is a vendor-neutral solution that automates administrative tasks, helps improve productivity and increases ROI. It simplifies the management of hardware storage platforms from IBM®, EMC/Dell, Hitachi Data Systems (HDS), Oracle (StorageTek) and others.

Mainframe infrastructure and operations solutions from CA Technologies include:

Mainframe Infrastructure and Operations Solutions in Action

Global Financial Services Provider Optimizes IT and Business ProcessesIn the increasingly competitive banking environment, organizations are being pushed to get to market faster in all areas of the business. CA helped a leading global financial services provider optimize its IT infrastructure and underlying business processes to support a broad range of products and services offered in more than 55 countries.

The results:• 118 percent increase in operational efficiency• 51 percent fewer cancellations on batch processes• Increased jobs executed annually from 1.6M to 3.5M• Reduced batch timeframe to 1.5 hours

Tieto Enhances Mainframe Management and Customer ServicesTieto needed to replace its legacy tools with an integrated, automated solution that was based on standardized best practices and processes. By deploying a solution based around CA SYSVIEW Performance Management, Tieto was able to simplify maintenance and ensure the longevity of its mainframe systems.

The results:• Halved restart times and CPU processing requirements for

some customers• Standardized automation processes across 70 customer

mainframe systems• Cost savings of ~ 1M Euros on mainframe automation tools

By achieving a dual focus on broad cross-enterprise monitoring and mainframe management depth, CA customers have experienced notable benefits, including:

9

© Copyright CA 2016. All rights reserved. IBM and Z Systems are registered trademarks and trademarks of International Business Machines Corporation in the United States, other countries, or both. trademarks, trade names, service marks and logos referenced herein belong to their respective companies.

This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document “as is” without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.

Some information in this publication is based upon CA’s experiences with the referenced software product in a variety of development and customer environments. Past performance of the software product in such development and customer environments is not indicative of the future performance of such software product in identical, similar or different environments. CA does not warrant that the software product will operate as specifically set forth in this publication. CA will support the referenced product only in accordance with (i) the documentation and specifications provided with the referenced product, and (ii) CA’s then-current maintenance and support policy for the referenced product.

CS200-173289_0116

CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact, and communicate—across mobile, private, and public cloud, distributed and mainframe environments. Learn more at ca.com.

An Optimized Mainframe Saves You Time, Resources and MoneyContact us today for a free assessment, and make sure you’re getting the most from your mainframe investment.

Learn more at ca.com/us/lpg/mainframe/ca-core-systems-consulting-program.aspx