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DEPENDENCE Interdependence

Over dependence

Independence

Counter dependence

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GIVING FEEDBACK Persons behavior vs. Person herself/himself

Controllable Vs. Uncontrollable

Specific Vs. General

Data-based Vs. Impressionistic

Timely Vs. Late

Negative with positive Vs. Only negative

Suggestive Vs. Prescriptive

Help Vs. Criticism

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RECEIVING /SOLICITING FEEDBACK Elicit vs. wait

Listening and self-Analysis vs. Denial and

Rationalization

Clarifying vs. Assuming

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When we are passive, we hold back (do not

express) and fail to present our thoughts and

feelings or we express ourselves in a

roundabout way.

Ignore or deny our own needs to satisfy

others needs

Passive Behavior

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Assertive approach: express thoughts, feelings andopinions in such a way that the rights of self and

others are not infringed upon

Respects self but at the same time respects others

with whom we are involved

Respect for ones needs and rights as well as other

s needs and rights

Assertive Behavior

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When we are aggressive , we lash out verbally

or physically, directly in the attempt to

overpower/dominate or put them down

Ignore others needs to satisfy our own.

Aggressive Behavior

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The constructive Route(to shared agreement)

Listen actively Show others you understand

That they feel strongly

What they feel strongly about

Why they feel strongly about it

Pause to let them respond

Win yourself a hearing Explain your own feeling

Refer to their points

Make your points firmly but stay friendly

Work to a joint solution Seek others ideas

Build on others ideas

Offer your ideas

Construct the solution from everyone's needs

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Listening actively

Persuasion

Coping with criticism Assertive expression (NO attack!)

Empathy (view from others frame of reference)

Self-awareness (ones own frame of reference)

Assertive Behavior: Characteristics

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The skill to

Say no; but respects others needs & rights

Make request (or ask favors)

Express positive AND negative feelings

Initiate, continue, and terminate general

conversations

Assertive Behavior : Components

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Perception

Perception is the way we see the world

around us

Is aprocess by which individuals

Receive, Select,organizeandinterpret the input

from their senses

Give meaningandorderto the world around

them

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Factors / Biases

Projections

Perceptual Defense

Preoccupation

Mental Set or Perceptual set

Halo Effect

Beliefs

Needs, Wants, Concerns Primacy Effect

Recency Effect

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Selection

Factors Related to Perceiver

Needs and Wants

Interests

Tendencies ( Self- Concept)

Trained Incapacity

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Selection

Factors Related to Stimuli

Size

Intensity

Contrast

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Repetition

Familiarity

Novelty

SelectionFactors Related to Stimuli (Cont.)