Session TitlePRESENTER - MR. J. ROGERS

About me! - Mr. Rogers Jerry.Rogers@autoliv.com

SHAREPOINT 12 YEARS …

Global SharePoint Admin: Autoliv

Micron

Department of Health

Homeland Security

Consultant: State of Oregon

BYUI

Zappos Inc.

LIFE BEFORE SHAREPOINT

Professional Certifications

A+ - Computer Repair Professional, Comp/TIA (Served on the Comp TIA board to develop this Certification) 1994 with American Institute

Net+ - Network Support Professional Comp/TIA MCSA - Microsoft Certified Network Admin. MCSE - Microsoft Engineer CCNA - Cisco Certified CTT - Certified Technical Trainer MCT - Microsoft Certified Trainer MCST – SharePoint Server

Does Dealing with SharePoint make you feel like Dr. Gregory in House?

SharePoint is…- Complex

- VAST in Depth and Breadth

- Has Significant Dependencies and Support Sub Systems

- Many people can be playing within your Farm …

…but, with What Governance?

- Influenced by divers Factors!

What, and then Who is SharePoint Platform Dependent on?

How to Troubleshoot Depends some on your Support Teams?

“Does it originate from SharePoint” or NOT

Windows Services

Databases - SQLStorage

MessagingMT-Groups

Service Desk

SharePointAgain?

Business Intelligence

“How often does SharePoint Get the Blame?”

Troubleshooting Inside your Team may Include Different Levels!“Working with Levels of Support to Leverage Everyone”

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Roles

Farm Architects, Developers

Farm Administrator

Site Collection Administrator

Site Administrator

Functional Owner

Tasks

Server – Platform

Application Development

Central Admin

(Multiple Organizations) - Sites

Organization Wide

Department Sites – Page Designer

Web-Part, List or Document Library

It is Necessary to Understand and Document your Systems?“What Type of Ticket Incident and Change Management System do you use?“

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So How do you Cure the Patient?

SharePoint Farm Troubleshooting Guide

Forth, IDENTIFY THE PROBLEM AREA OR ROOT CAUSE(S)

The challenge is to ensure that you have thorough and accurate information about the problem and the symptoms that it causes. To do this, you can start by answering some basic questions: What area is impacted that is causing the issue(s)?

Performance

Slow Load (Page Refresh)

Intermittent Access (Web Front End failure?)

Code- Server Resources

Disk – Database Queuing

Network Infrastructure

Network Gateways and paths available

Routers routing data

VLANS Configured

Firewalls are configured correctly

Server Hosting (VM) and Storage

Server Firewall - Anti-Virus

VM Session, Resources Allocated,

Host file Pointers

Active Directory – Accounts - Permissions

Right Account, Correct Group, Right Access, Accurate Rights

Database

Access and Connectivity

Permissions

Performance

Locks and Logs

SharePoint Environment

If dependent on a service, is the service running?

If dependent on a site collection, or site feature, is it enabled?

Are all applications pools Active?

Is the Secure Store Service provisioned and running?

Is the Claims to Windows Token Service (C2WTS) running?

Did you set up any required Accounts for Services - SQL Access?

Are any service applications associated with a proxy group?

Have you checked the Windows application event log?

Have you enabled trace logging and checked the ULS?

Have you tried flushing out server-side caches (iisreset /noforce)?

Fifth, FIND THE CURE, TEST - IMPLEMENT THE SOLUTION

The idea behind this SharePoint troubleshooting approach is that somewhere along your path through it you will come across a possible resolution for your issue, or even several if you’re lucky. During the resolution phase, the steps below are taken to enable recovery will vary based on the type of issue. The procedures for each recovery scenario are summarized below. 1. Document/Item deleted or corrupted

a. Check recycle bin or version history b. Backup agent recovery c. Full content database restore / QA

2. Master Page / Page layouts a. Delete not allowed b. Updates only by SharePoint admin c. Backup agent recovery d. Full content database restore / QA

3. List/Library deleted or corrupted a. Check recycle bin b. Backup agent recovery c. Full content database restore / QA

4. Page deleted or corrupted a. Check recycle bin or version history b. Backup agent recovery c. Full content database restore / QA

5. Sub-site deleted or corrupted a. Check recycle bin b. Backup agent recovery c. Full content database restore / QA

6. Site Collection deleted or corrupted a. Backup agent recovery b. Full content database restore / QA

7. Sandbox solution corrupted or deleted a. Retrieve from development

8. Farm solution corrupted or deleted a. Retrieve from development

9. Content database corrupted or deleted a. Database admin must restore b. Log Shipping configured by db admin c. Backup agent recovery d. Full content database restore / QA

10. Web Application corrupted or deleted a. Backup agent recovery b. Delete web app

i. exclude content delete ii. delete IIS web site

c. Rebuild Web App d. Re-Attach Content Databases e. Restore Web.Config f. Possible PowerShell recovery Automated Script Scanning

web apps spit out file 11. Other Service corrupted or down unrecoverable

a. Backup agent recovery b. Recreate service c. Re-apply any changes applied in other farms

12. UPS Service (TBD) a. Sync

i. Backup agent recovery ii. Recreate service

iii. Re-apply any changes applied in other farms b. Profile

c. My Site 13. Meta Data Service

a. Backup agent recovery b. Recreate service c. Connect to MMD database

14. Search Service (TBD) a. TBD b. Indexes corrupt

i. Reset all indexes ii. Re-crawl

15. Web Front End Server Down unrecoverable a. Remove node from F5 b. Re-Build SharePoint same as other servers in farm including

i. Solutions ii. IIS configurations

iii. Windows updates c. Join to farm d. Complete required configurations

i. Search indexes need to be recovered TBD e. Add node back to F5

16. Application Server down unrecoverable a. Remove node from F5 b. Re-Build SharePoint same as other servers in farm including

i. Solutions ii. IIS configurations

iii. Windows updates c. Provision central admin d. Join to farm e. Complete required configurations f. Restore services g. Add node back to F5

17. Critical High Availability Sites a. 6 hour restore from different farm b. Standby copy available in disaster scenario

18. Farm configuration corrupted a. Rebuild if possible b. If more than 72 hours Failover to DR environment

19. Full Farm disaster a. Bring up DR environment within 8 hours b. Provision Backup c. Re-Allocate VM Resources if available d. DNS configuration / propagation e. Failback when available

20. Network Failure a. Contact Network Team

21. Database Server Failure a. Bring down servers b. Contact DB Team

22. VM Host Failure a. Contact Server Team

Sixth, COLLECT FEEDBACK FOR LESSONS LEARNED”

SHARE WITH TEAM

Even once you know your solution, you need to know what caused your issue. Was it normal growth of your farm, or a patch rollout that wasn’t fully tested? What needs to change to make sure it doesn’t happen again? Don’t let yourself make the same mistake twice. Document your findings and update your KB and wiki. Share your knowledge with teammates so others know what happened and how it was resolved. You should also review the issue to determine how you can tackle similar problems effectively in the future if they happen.

What are the Tools we Use to Diagnose and Understand Root Cause?

ULS Viewer Download link: http://archive.msdn.microsoft.com/ULSViewer

ULS viewer allows you to view the SharePoint logs in real time, or from the log files.

ULS Log Merge PowerShell Technique - Pulls errors from all Server(s) Logs

Merge-SPLogFile -Path D:\SharePoint\Logs\ULSError.log -Overwrite -StartTime "01/13/2015 10:00" -EndTime

"01/13/2015 04:00" -Correlation "1a23df9c-5fb8-d082-9c05-7488c2e58466"

Example of ULS Log

•Key Features:View multiple SharePoint log

files at once•Search by any field•Filter the log by any field•File drag & drop support•Live monitoring for entire farm•Export filtered log entries•Bookmark log entries•Get popup notification of

SharePoint log events from

system tray•Receive email notifications on

errors•Redirect log entries to event

log•Supports SharePoint 2007,

2010 and 2013

Ticket - 748546 - Cannot Create New Item

Site: http://lifenet.alv.autoliv.int/compliance/Lists/Conflict%20of%20Interest%20disclosure/AllItems.aspx

Key Messages from ULS Logs

Key Messages from ULS Logs

cannot change formcontext.formmode to [invalid] because it is already set to [new]

Data adapter failed during OnLoad: The remote server returned an error: (401) Unauthorized

The following Query failed: GetUserProfileByName…………..

Cause:

You have a Microsoft InfoPath 2010 form template that has a data connection to a Web

service. When you connect to the Web service, you encounter one of the following issues:

The data that is returned by the Web service is incorrect.

You receive the following error message:

An error occurred accessing a data source.

An entry has been added to the Windows event log of the server.

Log ID:5566

These issues occur when the following conditions are true:

The Web service uses the identity of the user who fills out the form

Other ToolsRemote Desktop Manager http://remotedesktopmanager.com F12 Developer Tools

More ToolsSQL LOGSSQL server logs are mainly used to check for connectivity and permission errors. SQL Server Logs are also good to check and make sure your maintenance plan backups are running properly. The logs are displayed in plain text inside SQL Server Management Studio (SSMS). SQL will store 6 logs by default and this can be configure to store up to 99 depending on your needs.

1.Login to your SQL server2.Open SQL Server Management Studio3.Select Management4.Select SQL Server Logs5.Right Select SQL Server Logs6.Select Configure7.Limit the number of logs as needed

More ToolsFiddler2 fiddler@telerik.com

http://www.httpwatch.com/

Central Admin Health Monitoring

System Center Management (SCOM) Monitoring

Troubleshooting by Editing the URLThe beginning of the URL indicates the Web Application. Such as: http://intranet.contoso.com

Append the URL:

Commonly used settings pages for Admins (Assumes you have SCA or Admin Rights) If there is more than one for an action it will be based on the version of SharePoint (I haven’t fine-tuned it yet!)

General Admin

Site Settings /_layouts/settings.aspx

Site Settings /_layouts/1033/default.aspx

Site Settings /_layouts/1033/settings.aspx

Top-level Site Administration /_layouts/1033/webadmin.aspx

Documents and Lists /_layouts/1033/viewlsts.aspx

Sign in as Different User _layouts/closeConnection.aspx?loginasanotheruser=true_layouts/settings.aspx

Save Site as a Template /_layouts/savetmpl.aspx

Create a new –Sub-site /_layouts/15/newsbweb.aspx

Site Collection Administrators /_layouts/15/mngsiteadmin.aspx

Sites and Workspaces /_layouts/mngsubwebs.aspx

Site Directory _layouts/SiteDirectorySettings.aspx

Site Contents /_layouts/viewlsts.aspx

Site Content Types /_layouts/mngctype.aspx

Recycle Bin /_layouts/AdminRecycleBin.aspx

Navigation /_layouts/AreaNavigationSettings.aspx

For when “Save site as a template” or other menu option disappears

Commands Used

ArpFingerHostnameIpconfigPathpingPingNbtstatNetNetstatNslookupRouteTracert and TracerouteWhoisWinipcfg

http://www.computerhope.com/issues/ch000444.htm https://technet.microsoft.com/en-us/library/ff678226.aspx

Attributes of a Great Troubleshooter

PERSONAL ATTRIBUTES

A Working Methodology

Patience and Persistence

Communications (Email/IM/Verbal)

Assertive Team Collaboration

Documentation

Detail Oriented, Ability to Research

Ability to: Assess, Diagnose, Plan, Implement, Evaluate (AD-PIE)

SKILLS AND COMPENTENCY (EXPERIENCE)

SharePoint (Power User, Site Admin)

Farm – Server Administrator (PowerShell, Central Admin, Remote Desktop, IIS, ULS Logs, SQL Admin, Browsers)

Farm Services: (User Profile (UPS), Search, Excel, InfoPath)

Software Dev. Knowledge and Skill (CSS, HTML)

Load Balancer (LAN/WAN Infrastructure – DNS)

Database (Connectivity, Firewall, Authentication)

Account Management (Permissions) (Active Directory) Sync with UPS

Additional ResourcesPowerShell: for 2013: https://technet.microsoft.com/en-us/library/ee890108.aspx

Claims Based Authenticationhttps://technet.microsoft.com/en-us/library/hh487289(v=office.14).aspx

SharePoint Videos…comhttp://sharepoint-videos.com/

Configure diagnostic logging https://technet.microsoft.com/en-us/library/ee748656.aspx

Monitoring and Troubleshooting (Workflows)https://technet.microsoft.com/en-us/library/gg684261(v=office.14).aspx#personas

Other Troubleshooting Videos https://www.youtube.com/watch?v=HZzC9mAP-mg

https://www.youtube.com/watch?v=lDmJ89ZXRwI

https://www.youtube.com/watch?v=IZqdabJcxm4

USER GROUP CONTACTS:• @SharePointUtah

• www.facebook.com/UtahSharePointUsersGroup

• www.UTSharePoint.com

Questions?

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SharePint will be held at Red Rock Brewing, 254 South 200 West, Salt Lake City, following the prize raffle