8/19/2019 Session Plan (2015-16)

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SCHOOL OF MANAGEMENT AND LABOUR STUDIES,

TATA INSTITUTE OF SOCIAL SCIENCES,

MUMBAI

HR -10: OPERATIONS MANAGEMENT

COURSE PLAN

 Number of sessions: 08 (2 Hours each)

Crei!s: "#acu$!%: Prof& Sa!%a'i! a'umar (emai$: sa!%a'i!!iss&eu)

#acu$!% Room: *0+, Acaemic -ui$in. No 2, Naoro'i Cam/us

Course Introu!t"on

n .ro1in. econom% con!ribu!ions !o .ro1!h 1i!h serices becomes eien!, $ine iiin. /rouc! an serice is .raua$$% !hinnin.&3e hae been seein. .ro1in. concern for 4ua$i!% an efficien! e$ier% of /rouc!s an serices across !he .$obe& 5his /oses ne1cha$$en.es !o !he HR func!ion& a'or focus of HR is a$i.nmen! of s!ra!e.ic as 1e$$ as a! business /rocess .oa$s& 5his course onO/era!ions ana.emen! 1i$$ ea$ 1i!h broa conce/!s of su//$% chain mana.emen! an o/era!ions mana.emen!, a! firm $ee$ an

1i$$ offer e6/erien!ia$ an ref$ec!ie $earnin. o//or!uni!ies for ecision ma7in. uner 7no1n an e6/ec!e enironmen!& S!uen!s aree6/ec!e !o come /re/are for iscussion& 5he% 1i$$ fin enou.h o//or!uni!% !o a//$% !he $earn! conce/!s, ma7e ecisions, c$arif%oub!s an $earn from !he /eer&

Course Le#rn"n$ O%&e!t"'es

a) 5o uners!an broa conce/!s of su//$% chain mana.emen! in .enera$ an o/era!ions mana.emen! an /rocess mana.emen! in.enera$ a! firm $ee$ in manufac!urin. an serice or.anisa!ions con!e6!s an

 b) 5o uners!an conce/!s an !oo$s of eman an su//$% mana.emen!c) 5o escribe func!ions an ro$es of HR mana.emen! !o es!ab$ish in!erfaces 1i!h arious o/era!ions mana.emen! func!ions&

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Pe#$o$(

a) Lec!ure an iscussion

 b) ieo c$i//in.s

c) Case e6am/$es) 9iscussione) Assi.nmen! Te)t Boo* 

ra'e1s7i, Lee ;&, Ri!<man, Larr% P&, an a$ho!ra, ano' & =O/era!ions ana.emen! > Processes an a$ue Chains? (Ei.h!hEi!ion), Pren!ice Ha$$ of nia Pria!e Limi!e, Ne1 9e$hi

ahaean -, =O/era!ions ana.emen! 5heor% an Prac!ice, Pearson Euca!ion

Re!o++ene Boo*s a) Serice ana.emen!: ;ames A& #i!<simmons an ona A& #i!<simmons, 5a!a c@ra1Hi$$ Ei!ion

 b) Serice ana.emen! an O/era!ions: Cen.i< Ha7seer, -arr% Rener, Rober!a S& Russe$ an Rober! @& uric7, PearsonEuca!ion

c) Chase, Richar -&, A4ui$ano, Nicho$as ;& an ;acob, #& Rober!, =O/era!ions ana.emen! for Com/e!i!ie Aan!a.e? (5en!hEi!ion), 5a!a c@ra1 > Hi$$ Pub$ishin. Com/an% Limi!e, Ne1 9e$hi

) S!arr, ar!in &, =Prouc!ion an O/era!ions ana.emen!?, -i<!an!ra, Ne1 9e$hie) Sharma, 9r& Suni$, =5B in nian En.ineerin. nus!ries?, -usiness Pub$ica!ions nc&, umbaif) Eans, ;ames R& an 9ean, ;r&, ;ames 3, =5o!a$ Bua$i!% ana.emen!, Or.ani<a!ion, an S!ra!e.%?

E'#u#t"on 

A) niiua$ Assi.nmen!: 5o!a$ +0 ar7s

a) en!if% an or.anisa!ion an s!u% !he con!e6! (inus!r% an mar7e!, bo!h) in 1hich i! o/era!es an e6/$ain& (20 ar7s)

 b) E6/$ain in e!ai$ !he business /rocesses of !he or.ani<a!ion an cri!ica$$% ana$%se !he com/e!i!ie aan!a.e !hus aai$ab$e !o !heor.ani<a!ion& (20 ar7s)

c) E6/$ain !he business /rocess /erformance me!rics a//$icab$e !o HR func!ions such as /rouc!ii!% $in7e /erformancemeasuremen! for a1ar of incen!ies or o!her incen!ies, an ma/ 1i!h !he business /rocesses& ("0 ar7s)

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ou can use /rimar% an seconar% sources of a!a& 5he or.anisa!ion cou$ a$so be !he fi$e1or7 or.anisa!ion& 5he firs! /a.e of !he

assi.nmen!s shou$ be !he !i!$e /a.e 1i!h name an ro$$ no& 5he secon /a.e shou$ con!ain %our brief in!rouc!ion (no! more !han +sen!ences)& A1ar of .rae 1i$$ e/en on e/!h an /recise escri/!ion, s!ruc!ure an /resen!a!ion of assi.nmen!& Assi.nmen! Pa.e

$imi! > "0 /a.es e6c$uin. coer /a.es, sin.$e s/ace, AD shee!, 5imes Ne1 Roman, fon! si<e "2&

5he a!e of assi.nmen! submission is one 1ee7 af!er !he $as! c$ass& ou nee !o submi! !he Assi.nmen! a! !he Schoo$ Secre!aria!& Noassi.nmen! 1i$$ be acce/!e af!er ue a!e& #acu$!% 1i$$ /roie feebac7 on !he assi.nmen!s&

-) Semes!er En E6amina!ion: 5o!a$ +0 ar7s

A!#e+"! Honest(

Acaemic hones!% is essen!ia$ for !he in!e$$ec!ua$ $ife& #acu$!% e6/ec!s hi.h s!anars of acaemic hones!% in a$$ assi.nmen!s& 9ishones! /rac!ices inc$ue, /$a.iarism (usin. !he 1ri!in.s of ano!her 1i!hou! /ro/er ci!a!ion), co/%in. of ano!her (ei!her curren! or /as! s!uen!s1or7), 1or7in. 1i!h ano!her on iniiua$$% assi.ne 1or7, unau!hori<e mar7in. on a .rae assi.nmen! or /a/er, or in an% o!her 1a%

 /resen!in. o!her?s 1or7 as ones o1n& #or e!ai$e informa!ion abou! !he ecision of /$a.iarism, seeh!!/:FF111&iniana&euFG1!sF/am/h$e!sF/$a.iarism&sh!m$& An% s!uen! foun ino$e in an% 7in of ishones! /rac!ice in an% assi.nmen!1i$$ receie <ero mar7& Serious offeners ma% be recommene for fur!her isci/$inar% ac!ion&

C#ss D"s!""ne

Usa.e of mobi$e /hone, $a/ !o/, $a!e comin., fre4uen! .oin. ou! of !he c$ass an ina!!en!ieness of an% 7in 1i$$ be consiere as ac!sof inisci/$ine an 1ou$ $ea !o isci/$inar% ac!ion an $oss of .rae in a$$ com/onen!s of ea$ua!ion&

S$ee/in. in !he c$ass 1i$$ a$so be consiere as ac! of inisci/$ine& An% one fee$in. s$ee/% shou$ s!an u/ an !a7e !he c$ass in !ha!moe !i$$ heFshe is fu$$% a1a7e&

Meet"n$ .#!ut(

S!uen!s shou$ fee$ free !o mee! !he facu$!% as man% !imes as !he% fee$ necessar%& 5he% mus! see7 /rior a//oin!men! for mee!in.s&

Sess"on P#n

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SESSION NO/ TOPIC

Session "a) n!rouc!ion !o O/era!ions ana.emen! an i!s s!ra!e.ic im/or!ance

 b) His!or% of O/era!ions ana.emen!

Session 2 n!rouc!ion !o Su//$% Chain ana.emen! an O/era!ions P$annin.

Session * Serice O/era!ions ana.emen!

Session D 9eman ana.emen!

Session +a) Su//$% ana.emen! > ca/aci!% /$annin.

 b) Su//$% ana.emen! > inen!or% con!ro$

Session a) 9eman Su//$% #i! > /rocess esi.n an mana.emen!

 b) Process ana.emen! an La%ou! n!erface

Session IProcess Performance easuremen! (/rouc!ii!%, 4ua$i!% > .enera$ an 4ua$i!% > serices) an

case iscussion on business /rocess im/roemen!

Session 8 5o!a$ Bua$i!% ana.emen! (5B) J 5o!a$ Prouc!ie ain!enance (5P)