Spoken Business Communication

Asha Kaul

INTERPERSONAL COMMUNICATIONPROCESS

NOISE

Idea

s, I

nten

tion

, Beh

avio

ur S

elec

tion

& F

eeli

ngs

Person 1

Sender Functions

1. Encoding

2. Transmission of message

Person 1

Receiver Functions

1. Decoding

2. Internal response to perceived message

Receiver Functions

1. Decoding

2. Internal Response perceived message

Sender Functions

1. Encoding

2. Transmission of message

NOISENOISENOISE

NOISENOISE

BARRIERS TO COMMUNICATION

• Tendency to Evaluate

• Conflicting Information

• Over Communication

• Semantic Problem

• Differing Status, Position and Self Experience

BARRIERS TO COMMUNICATION

• Prejudices

• “I” Attitude

• Resistance to Change

• Refutations and Arguments