SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR.

SERVING ORDER (WHO & WHEN)

MODULE FOUR

INTRODUCTION:As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests.

In order to serve food in the correct time (when) and order (who), you need to know:• how to use an Event Order• the sequence of events during a seated

dinner service• the sequence of serving seated guests

INTRODUCTION:As a server working the special events at the San Diego Zoo, you must follow certain rules of etiquette about who to serve and when. Doing so will ensure that food is served appropriately to create a unique and memorable experience for our guests.

In order to serve food in the correct time (when) and order (who), you need to know:• how to use an Event Order• the sequence of events during a seated

dinner service• the sequence of serving seated guests

NEXT

OBJECTIVES:Successfully completing this training module requires you to:


Use an Event Order to answer questions about important

information for an event. 1

PREPARATION



information for an event.

When given a list of expected serving actions, you will

match them to their corresponding visual

cue.1 2

PREPARATION WHEN TO SERVE




Given an interactive scenario depicting a table with guests,

you will indicate who to serve, from first to

last.



cue.1 2 3


WHO TO SERVE




Given an interactive scenario depicting a table with guests,

you will indicate who to serve, from first to

last.



cue.1 2 3

NEXT


WHO TO SERVE

PREPARATION: EVENT ORDER

Before an event, you will receive a copy of the Event Order form that contains important information about the event.


Before an event, you will receive a copy of the Event Order form that contains important information about the event.

When you are reviewing this document, make sure you identify:

• Type of banquet• Schedule of

events• Menu options


BANQUET INFORMATION

BANQUET TIMELINE

BANQUET MENU

Click on each of the three sections we are highlighting:


BANQUET INFORMATION


BANQUET TIMELINE

BANQUET MENU



BANQUET INFORMATION

BANQUET MENU

BANQUET TIMELINE


BANQUET MENU


BANQUET INFORMATION

BANQUET TIMELINE


This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.INFORMATION


This is where you’ll find basic information that you’ll need to know for the event- specifically, the Event Name and the Event Manager.

Event Type is not identified by name.. Found elsewhere on

schedule “Bridal table..” p2

INFORMATION





This is who is in charge

INFORMATION





BACK

This is who is in charge

INFORMATION


The Timeline lists the entire schedule of events, which include:

TIMELINE

TIMELINE


The Timeline lists the entire schedule of events, which include: Date,

TIMELINE


The Timeline lists the entire schedule of events, which include: Date, Time,


The Timeline lists the entire schedule of events, which include: Date, Time, Location,

TIMELINE


The Timeline lists the entire schedule of events, which include:Date, Time, Location, and Function

TIMELINE



Make a special note of the times and

functions, so that you know when to

serve and clear food.

TIMELINE






TIMELINE

BACK






TIMELINE

BACK

We’ll look at the Timeline again in the next section.


The most common questions you will be asked will be about the menu. Familiarize yourself with the meals offered.

MENU



MENUPay close attention to any special dietary

requests. They’ll also be indicated on the table

with a place card.



MENU

PLACE CARD (SAMPLE)

Pay close attention to any special dietary


with a place card.



BACK

MENU

PLACE CARD (SAMPLE)

Pay close attention to any special dietary


with a place card.


1. If a guest has requested a gluten-free meal, you will find that information on the:

Timeline Information Menu



Timeline Information Menu✔

CORRECT!

NEXT



Timeline Information Menu

XTRY AGAIN!X

BACK


2. To find out when to serve coffee, look at the:

Menu Information Timeline



Menu Information Timeline✔ CORRECT!

NEXT



Menu Information Timeline

XTRY AGAIN!

X

BACK

WHEN TO SERVE:Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen.

Your job, as the server, is to transport the food from the kitchen to the guests.

WHEN TO SERVE:

NEXT

Formal dining at the Zoo follows the American Style standards of banquet service, where food is prepared in the kitchen.

Your job, as the server, is to transport the food from the kitchen to the guests.

WHEN TO SERVE:These are the three types of American Style dining services.

Hover over the boxes below to learn more about each type-

PLATED SERVICE BUFFETÁ LA CARTE

NEXT

WHEN TO SERVE:

Food is plated in the kitchen and served to guests at a table. Courses are served

based on the scheduled timeline.

BUFFETÁ LA CARTE

These are the three types of American Style dining services.


NEXT

WHEN TO SERVE:Hover over the boxes below to learn more about the different types of American Style service-

PLATED SERVICE BUFFET

Guests are provided a menu as they are seated. Due to the

time and cost constraints, the

appetizer, salad and dessert are pre‐selected for all

guests.



NEXT

NEXT

WHEN TO SERVE:

PLATED SERVICE Á LA CARTE

Guests serve themselves from a

buffet table. In some cases, guests will be served from stations,

such as a meat carving or omelet

station.



PLATED SERVICE

WHEN TO SERVE:The Plated Service is the most common type of banquet.

While both Á la Carte and Buffet style services adhere to the same rules, these event types typically have fewer courses and require less action.

BUFFETÁ LA CARTE

NEXT

WHEN TO SERVE:Now that you know about the most common type of banquet service that the Zoo offers, let’s break down the dining sequence, in order from first to last:


AMERICAN STYLE BANQUET – Plated Service



1.PRE-SET



1.PRE-SET

2.STARTER



1.PRE-SET

2.STARTER

3.SALAD



1.PRE-SET

2.STARTER

3.SALAD

4.ENTREES



1.PRE-SET

2.STARTER

3.SALAD

4.ENTREES

5.DESSERT



1.PRE-SET

2.STARTER

3.SALAD

4.ENTREES

5.DESSERT

6.COFFEE



1.PRE-SET

2.STARTER

3.SALAD

4.ENTREES

5.DESSERT

6.COFFEE

NEXT

WHEN TO SERVE:The next section features an interactive chart to show you what entails

NEXT

WHEN TO SERVE:In the Matching Game below, drag the description to the corresponding picture.

CLEARED WITH ENTRÉE

SERVED WITH DESSERT

LONGEST SECTION OF THE MEALMAIN COURSE

FIRST COURSE

WHEN TO SERVE:In the Matching Game below, drag the description to the corresponding picture.

NEXT

CLEARED WITH ENTRÉE

SERVED WITH DESSERT

LONGEST SECTION OF THE MEALMAIN COURSE

FIRST COURSE

WHO TO SERVE:Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests.

Who do you serve first? Who is served second?

In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.

WHO TO SERVE:Now that you’ve seen the Event Order and examined the timeline and menu, it’s time for you to serve the guests.

Who do you serve first? Who is served second?

In this section, you’ll learn the correct serving order so that you’re aware of the proper serving etiquette.

NEXT

WHO TO SERVE:

Scan the table.

SCAN

1

Once you arrive at a table to serve food, quickly go through the following steps:

NEXT

WHO TO SERVE:

Scan the table. Identify by gender,

2

SCAN GENDER

1


NEXT

WHO TO SERVE:

Scan the table. and then age. Identify by gender,

2 3

SCAN GENDER AGE

1


NEXT

CHILDREN (up to 12 years old)1

ELDER WOMEN2YOUNGER WOMEN3

ELDER MEN4YOUNGER MEN5

WHO TO SERVE: RULES

Serve children first, then elder women, younger women, then elder men. Younger men are served last.

NEXT

WHO TO SERVE: RULES

NEXT

FLOATS FROM LEFT (turn on slideshow to see animation)

FOOD is served from the guest’s LEFT side.

WHO TO SERVE: RULES

NEXT

FLOATS FROM LEFT (turn on slideshow to see animation)DRINKS are served

from the guest’s RIGHT side.

WHO TO SERVE: RULES

NEXT

Walk COUNTER-CLOCKWISE when serving food..

WHO TO SERVE: RULES

NEXT

..and CLOCKWISE while serving beverages and clearing.

WHO TO SERVE: ACTIVITY

Click and drag the type of guest and put them in order of priority (first served to last):

Click and drag the following types of guests and put them in order of priority:

CHILDREN (up to 12 years old)

1 ELDER WOMEN

2YOUNGER WOMEN

3 ELDER MEN

4YOUNGER MEN5





ELDER WOMEN2YOUNGER WOMEN3

ELDER MEN4YOUNGER MEN5

CORRECT!

NEXT





ELDER WOMEN2ELDER MEN3YOUNGER WOMEN4

YOUNGER MEN5

TRY AGAIN!

NEXT


In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order

of priority:

NEXT

OR


In this activity, choose who will be served first. Click and drag the following types of guests and put them in order

of priority:

NEXT

✓CORRECT!


In this activity, choose who will be served first out of the two guests: Click and drag the following types of guests and put them in order

of priority:

NEXT

XTRY AGAIN!


In this activity, choose who will be served first out of the two guests:

✓



NEXT

CORRECT!

X



NEXT

TRY AGAIN!

✓



NEXT

CORRECT!

X



TRY AGAIN!

✓



CORRECT!

X



TRY AGAIN!

2.4 Full TableNow, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.

1234

5678

2.4 Full Table-CORRECTNow, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.

1

234

5

6 7

8CORRECT!

2.4 Full Table-ERROR(Sample)Now, let’s put everyone together at a table. Drag the numbers to your left to the guest in the order that they are served. For example, “1” should be placed on the guest who is served first, etc.

1

234

56

78

TRY AGAIN!

SERVING ORDER (WHO & WHEN) SERVING ORDER (WHO & WHEN) MODULE FOUR.

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