Services@Duke - 2009.highedweb.org2009.highedweb.org/presentations/TNT4.pdf · Title: Services@Duke...
Transcript of Services@Duke - 2009.highedweb.org2009.highedweb.org/presentations/TNT4.pdf · Title: Services@Duke...
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Services@Duke
The Duke Services and Administration Project
Ben Kimmel, Duke Web Services
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Why Am I Here?
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Internal Support
Departmental Operations
Auxilary Services
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The Problem at Duke
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Allow Me To Clarify
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Search for Service?
• http://duke.edu/search/?q=print+services
• Results 1-10 of 1,070 for “print services”(including)
Duke University Stores - Copy Center ::
OIT at Duke University: Printing with ePrint
Office of Student Activities and Facilities :: Programs :: DiDA …
Copiers and Copy Cards
Printing at Fuqua - Information on Printing Resources available to ...
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Whose Services?
Office of the Executive Vice President
Duke PoliciesFinancial ServicesSustainabilityParking & TransportationDiningDuke AlertsPostal OperationsPoliceDukeCardEvent Management
Human ResourcesOffice of Information
TechnologyUniversity ArchitectFacilities ManagementStoresTroubled EconomyDisability ManagementCapital AssetsReal EstateDuke Alerts
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The Process
• Develop “Gateway” site to introduce all services
• http://duke.edu/services/
• Look of gateway would carry over to participant sites
• Header for services on every page on every site
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The Gateway
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Gateway Content
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Who they were
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Who They Are
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Criteria for Inclusion
• Are You a Service?
• Play By Our Rules.
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Quick Tech Specs
• Casacde CMS
• Each new site starts with S&A prototype
• Primary maintenance within orgs – & better than it was.
• Non-CMS apps and pages get wrapper
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Into the Future
• How do we measure success?
• How do we evolve?
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Duke Services & Administration
http://duke.edu/services
Ben Kimmel – primary Information Architect
This presentation available via: