SERVICES OVERVIEWPresented By

Matt Allaway – Head Of Partnership Sales (CCE)

Presentation Agenda• CCE Partner Overview

• Our Services

• Service Overview

• Reseller Benefits

• Summary

Quick facts:

CCE / Partner Overview

What we do: Our primary services provide all elements of traditional break fix maintenance support across the UK and Europe ensuring optimum performance from managed services, to a fully outsourced IT solution. Scalable services include hardware support, managed print services to service desk solutions. We believe that after 34 years of delivering services we have developed a model that works for businesses, in an age where effective

support makes all the difference to the smooth running and profitability of any organisation.

Over 34 years IT Support Experience

Over 95% retention over past 4 years

Full multi vendor support – Server / Desktops / Printers / Comms

UK Based 24/7 Call Centre

Full UK Mainland Coverage / Global Delivery

Dedicated Account Team – Internal / External Support

Committed to long term relationships

Fully Qualified Technicians

Industry Recognition

ISO 9001 Quality Management SystemISO 14001 Environmental Management System

ISO 27001 Information Security Management System

Services include…

Hardware Maintenance SupportFlexible approach to protect your investment for out of warranty hardware

Asset ManagementAsset schedules for all hardware and software

Managed PrintFlexible approach (Fleet Take Over) / Replace

Private CloudManaged end-to-end voice and data for your private cloud business solution

Managed ServicesConsultancy, asset & lifecycle management

Outsourcing & Co-sourcingAn unparalleled audit of your IT function

Services Overview

What can we offer you ……..True Multi Vendor 3rd Party Hardware Break Fix

Flexible Terms / Contract OfferingsPro Rata Additions and deletionsCompete against Manufacturers Warranty option’sFixed SLA’s as standard

Enhanced SLA’s without the premiumCompetitive Rates against post warranty

Lead times hugely reduced Quick turnaround of quotesContract take on 10 days

 Non Corporate ApproachRespond and support to reseller needs

 

Reseller Benefits

• Single Point Of Contact

• Single Credit Line

• Reseller Support to Promote / Develop Services Offering

• Multi Vendor Approach from single supplier • Attach services to product sales for increased margin

• Ties client’s in

• No outlay / Administration costs, Just time  

How does it look ?

Asset Management

Hardware Break Fix

Deployment

Disposal

INGRAM MICRO

Reseller

Professional Services

Product Supply Pre Sales

Summary

• Ingram seen as an extension to your sales team• Using best of breed service partners• Single point of contact for all product / services• SKU based pricing for regular service options• Multi Vendor Support • Upsell at source • Support in developing your services offering • Be seen as a key account • Increase Revenue / Margins

Thank You For Listening