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Transcript of SERVICES OFFICE/PERSON RESPONSIBLE · PDF fileSERVICES OFFICE/PERSON RESPONSIBLE CLIENTS 1....
SERVICES OFFICE/PERSON RESPONSIBLE CLIENTS
1. Processing of Application for Long-Term Board of Directors Investors, Port Clients, Businessmen
Lease of Fish Port Facilities (Raw Land, Top Management
Covered Space, Processing Area, Operations Services Department
Low-Temperature Storage, Chiller) Port Management
2. Processing of Requests for Developmental Board of Directors LGUs, Fishermen's Associations, NGOs
Projects Top Management
Technical Services Department
Operations Services Department
3. Processing of Requests for Data / Information Public Information Division Investors, Prospective Fish Port Clients (Fishery
Statistics and Fish Port Profiles), Students,
Government Agencies, Other Researchers
LIST OF FRONTLINE SERVICES
- 7 -
PROCESSING OF APPLICATION FOR LONG-TERM LEASE OF FISH PORT FACILITIES
:
: Locators, Processors, Brokers, Buyers-Sellers
Basic :
Articles of Partnership (If Partnership), Articles of Incorporation (If Corporation), Business Permit,
BIR Registration Certificate, Company Profile
Additional (if applicable) : BIR Tax Clearance, Income and Business Tax Returns (3 years), Audited Financial Statements (3 years)
: 18 days excluding the duration of the action of the PFDA Board of Directors
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Submit Letter of Intent with
required supporting documents
Receive, evaluate documents; Endorse
documents
Regional Fish Port
OPM
OGM
PFDA Central Office
Second Floor
1 day
2 Receive, review/evaluate proposal and
recommend to the AGM/GM; Forward
documents to OSD.
OPM Staff
Port Manager
Regional Fish Port
OPM
5 days
3 Validate and endorse regional port
recommendation to the AGM/GM, or PFDA
BOARD of Directors
OSD OSD
PFDA Central Office
Second Floor
7 days
4 Approve application; If necessary,
recommend and include in agenda for
BOARD of Directors meeting
OSD Manager
Assistant General Manager
Corporate Board Secretary
OGM, OBS
PFDA Central Office
Second Floor
2 days
5 If disapproved, notify/inform client of the
result of his application
OSD OSD
PFDA Central Office
Second Floor
2 days
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
8:00 am - 5:00 pm without noon break ; Monday to Friday
Requirements
Letter of Intent, Certificate of Registration of Business Name (If Single Proprietorship),
- 8 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
6 BOARD of Directors deliberation and
approval of recommendation for award of
contract (BOARD of Directors meetings
are scheduled once a month)
PFDA BOARD of Directors PFDA BOARD of
Directors and OBS
PFDA Conference
Room Central Office
7 Document of the BOARD of Directors
proceedings and send copy of BOARD
Resolution and Notice of Award to
concerned regional ports/awardee by mail
Corporate Board Secretary
OSD
OBS
PFDA Central Office
Second Floor
1 day
8 Coordinate with OPM upon
receipt of Notice of Award
Prepare contract OPM Staff
Port Manager
Regional Fish Port
OPM
5 days
9 Pay deposit and advance rental;
Sign contract
Accept payment; Issue official receipt; Sign
contract
Regional Fish Port - Cashier
Port Manager
Legal Division
OSD Assistant
General Manager/ General
Manager
Regional Fish Port
PFDA Central Office
Second Floor
5 days
END OF TRANSACTION
- 9 -
PROCESSING OF REQUESTS FOR DEVELOPMENTAL PROJECTS (MFP, IPCS, Post Harvest Facilities)
:
: Local and National Government Officials, Fishermen's Associations, NGOs
:
Feasibility Study prepared by proponent, if any
: 20 days and 3 hours excluding the duration of the preparation of feasibility study and detailed engineering design by PFDA
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Submit letter request for
developmental projects
Receive documents; Forward/refer letter
request to TSD; Request the proponent to
submit PFDA data requirements for the
preliminary project appraisal
OGM/OAGM Staff
General Manager
Assistant General Manager
TSD
OGM and TSD
PFDA Central Office
2nd and 4th Floors
1 day
2 Submit required documents Determine the potential/need for the
requested project based on the submitted
documents
TSD TSD
PFDA Central Office
4thFloor
3 If there is demand for the project, conduct
Feasibility Study and inform top
management of the result of the study
TSD TSD
PFDA Central Office
4th Floor
4 If feasible, approve project implementation;
request BFAR for funding of project; If
approved by BFAR, prepare MOA with DA-
BFAR for the transfer of funds; Send MOA
to BFAR/DA for signature
General Manager
Assistant General Manager
FSD
FSD
PFDA Central Office
3rd Floor
2 days
(excluding
BFAR's
action)
5 Prepare detailed engineering design TSD TSD
PFDA Central Office
4th Floor
Duration
How to Avail of the Service :
Schedule of Availability of Service 8:00 am - 5:00 pm without noon break ; Monday to Friday
Clients
Requirements Request Letter
- 10 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
6 If project is for LGU implementation:
a. prepare MOA for fund transfer from
PFDA to LGU
b. Obtain EXCOM approval for release of
funds
c. Require the LGU to furnish PFDA
Monthly Progress Report on project
implementation
OSD, OBS Top
Management
PFDA BOARD TSD
OSD, TSD, OBS, Top
Management
PFDA Central Office
2nd and 4th Floors
7 Prepare MOA with LGU for Construction
and Sole Management and letter to LGU for
other necessary documents for project
operation including Sangguniang
Panlalawigan/Barangay Resolutions
OSD OSD
PFDA Central Office
2nd Floor
8 Provide LGU with MOA for Fund Transfer,
MOA for Construction and Sole
Management, and a list of other necessary
documents for project operation
OSD OSD
PFDA Central Office
2nd Floor
3 days
9 If PFDA will implement the project, conduct
bidding for the construction of the project;
supervise construction by the contractor
(Done simultaneously with Steps 7and 8)
TSD, BAC TSD
PFDA Central Office
Fourth Floor
10 Coordinate and conduct orientation with the
LGU on documentary requirements
OSD OSD
PFDA Central Office
2nd Floor
5 days
11 Sign MOAs and comply with all
other documentary requirements
for project operation
Submit MOAs signed by the concerned
local and national officials and other
documentary requirements to the General
Manager for signature
OSD OGM
PFDA Central Office
2nd Floor
1 day
12 Train LGU personnel on fish port
operations and management of the project
and undertake pre-operational activities at
the project site
OSD OSD
PFDA Central Office
2nd Floor and
Project Site
6 days
13 Inform the GM/AGM of project completion TSD TSD
PFDA Central Office
4th Floor
- 11 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
14 Prepare for inauguration and turnover
ceremonies for the project
OSD OSD
PFDA Central Office
2nd Floor and
Project Site
10 days
15 Prepare Inventory and Invoice Receipts for
Property of Completed Projects for
signature by the LGU
OSD OSD
PFDA Central Office
2nd Floor
2 days
16 Submit liquidation documents for
fund transferred, JEV and copy of
Inventory and Invoice Receipts
for Property of Completed Project
Submit these documents to BFAR for
liquidation purposes
OSD, FSD OSD, FSD
PFDA Central Office
2nd and 3rd Floors
1 day
END OF TRANSACTION
- 12 -
PROCESSING OF REQUEST FOR PFDA DATA AND INFORMATION
:
: Investors, Prospective Fish Port Clients (Fishery Statistics and Fish Port Profiles), Students,
Government Agencies, Other Researchers
:
: Available at PID : 1 day
Available at Other PFDA Units : 2 days
Release Clearance Needed : 4 days
: Based on Prevailing Cost of Reproduction
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Fill-up Information Requisition
Slip (IRS)
Evaluate data/information being requested;
fill up the Public Information Division portion
of the IRS; and forward IRS to PID Chief
PID Information Officer PID – 3rd Flr. 5 minutes Information
Requisition Slip
2 Approve request and instruct concerned
staff to provide the requested
data/information
PID Chief PID – 3rd Flr. 5 minutes
3 Prepare requested data/information and
photocopy documents, if needed
PID Concerned Staff PID – 3rd Flr. Depends on
requested
data (refer to
duration
above)
4 Pay for photocopied documents Accept payment and issue receipt FSD Cashier FSD – 3rd Flr. 2 minutes Official Receipt
5 Secure documents Verify receipt and release requested
documents
PID Concerned Staff PID – 3rd Flr. 2 minutes
How to Avail of the Service :
END OF TRANSACTION
Fees
Schedule of Availability of Service 8:00 am -5:00 pm without noon break ; Monday - Friday
Clients
Requirements Fully Accomplished Information Requisition Slip/Request Letter
Duration
- 13 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port
Manager, Concerned Division Chiefs and
Staff
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master on Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Fish
Vendors, Ice Retailers, Ice Crusher Owners and other Port Users
4 Lease of Transport Equipment (Reefer Van, Insulated Van) Port Manager, AFSD Chief and Staff, PMRD
Chief and Staff
Walk-in Clients, In-house Processors/Exporters
5 Lease of Cargo Handling Equipment - Forklift Credit Officer, Shift Engineer/Forklift
Operator, Port Manager
Exporters/Processors
6 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients
7 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients
8 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES
- 15 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port
Manager, Concerned Division Chiefs and
Staff
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Provision of Fish Unloading/Trading Fishery Market Officer, Statistician and Data
Encoder
Fishing Vessel Operators, Fish Traders
4 Provision for Transhipment of Incoming Frozen/Fresh Fish and Other Fishery
Products
Cash Clerk Port Clients
5 Payment on Rental, Power & Water Credit Officer and Cash Clerk Port Clients
6 Provision for Entrance and Parking Ticket Cash Clerk Port Clients
7 Provision for Incoming Cargo & Other Fishery Products Cash Clerk and Police and Security Division Port Clients
8 Acceptance of Payment & Issuance of Official Receipt Cash Clerk Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - NAVOTAS FISH PORT COMPLEX
- 17 -
ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID
:
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional : GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 3 days and 1 hour
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements
Concerned Division Staff/
OPM Staff
Second Floor
Administration Bldg. 10 mins
Application
Form
Check arrears, if any. Credit OfficerSecond Floor
Administration Bldg.
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit together
with the required documents to
concerned Division
Accept Application Form, recheck
completeness of required documents.
Assess corresponding fees and charges.
Concerned Division StaffSecond Floor
Administration Bldg. 5 mins
Approve Application FormConcerned Division Chief/
Port Manager
Second Floor
Administration Bldg. 10 mins
3 Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of
the payment.
CashierSecond Floor
Administration Bldg. 15 mins Official Receipt
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 18 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documentsOPM Staff
Second Floor
Administration Bldg. 10 mins
5 Sign the IDProcess the ID and the Certificate to
Conduct BusinessPort Manager/OPM Staff
Second Floor
Administration Bldg. 3 days
Release the ID and the Certificate to
Conduct Business together with the
Original Copy of the submitted
requirements and file photocopies of the
same with the Approved Application Form
OPM StaffSecond Floor
Administration Bldg. 10 mins
Certificate to
Conduct
Business/ID
Card
END OF TRANSACTION
- 19 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
:
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Based on Prevailing Rates
:
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Operation Division
(HOD) of vessel's Expected Date
of Arrival (EDA) and Expected
Time of Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 2 mins Notice of
Arrival,
2 Prepare berthing space Harbor Master On Duty-
Berthing Control Officer
Quayside/Pier 30 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 5 mins Berthing Permit
4 Notify HOD on unloading
activities; berth and unload fish
at designated area
ALLOCATION OF SPECIFIC BERTHING
AREA
Harbor Officer On Duty
(HOD)
Quayside/Pier 30 mins
5 Notify HOD the loading activities Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 5 mins Berthing Permit
6 Load fishing provisions at
designated area
Issue Conveyance Assessment Slip Harbor Master On Duty
(HOD)
Quayside/Pier 5 mins CONVEYANCE
ASSESSMENT
SLIP
Duration
How to Avail of the Service :
Schedule of Availability of Service 24 hours a day/7 days a week
Clients Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
Requirements Accreditation and Permit to Conduct Business inside the Port
- 20 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR)
from the MOD and the
Assessment Slips from the HOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
(MOD)
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slips
8 SECURE CLEARANCE from
HOD
Issue Clearance Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 5 mins Berthing
Permit,
Assessment
Slip,
Conveyance
Slip
9 Pay to the Cashier Accept payment and issuance of Official
Receipt
Cash Clerk 2nd Floor Admin Bldg 5 mins Official Receipt
10 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 2 mins Berthing Permit
END OF TRANSACTION
- 21 -
PROVISION OF FISH UNLOADING/TRADING
:
:
:
Fees : Based on Prevailing Rates
: 16 minutes from signing of Transaction Report (TR) by F/V Operator
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify HOD on unloading
activities; berth and unload fish at
designated area
Confirms with F/V Operator or Fish Trader
representative of his assigned area
Fishery Market Operations
Assistant (FMOA), Fishery
Market Operations Officer I
(FMOO I)
Market Hall Facility 5 minutes
2 Identifies the checker assigned Confirms with F/V Operator or Fish Trader
representative of his assigned area
Fishery Market Operations
Assistant (FMOA), Fishery
Market Operations Officer I
(FMOO I)
Market area 5 minutes
3 Parallel counting of fish
unloadings
Counts the number of tubs unloaded and
prepares the Tally Sheet and Transaction
Report (TR*)
Fishery Market Operations
Assistant (FMOA), Fishery
Market Operations Officer I
(FMOO I)
Market area 400 tubs/hr Tally Sheet &
Transaction
Report (TR*)
4 Signs the Transaction Report
(TR*) for confirmation of
unloaded volume
Issue Transaction Report Stub portion F/V Operator/ Fish Trader
representative
Market area 2 Mins. Transaction
Report
5 Checks details of TR (FUMTR) against
Tally Sheet and signs the report for its
veracity and accuracy. Returns approved
TR in deposit box for safekeeping
Fishery Market Operations
Supervisor
2/F Admin Bldg. 5 Mins Tally Sheet &
TR (FUMTR)
6 Retrieves TR (FUMTR) from deposit box,
checks assessment
Statistician II, Data Encoder 2/F Admin Bldg. 3 Mins TR (FUMTR)
Duration
How to Avail of the Service :
Schedule of Availability of Service 24 hours a day/7 days a week
Clients Fishing Vessel Operators, Fish Traders, Fish Dealers
Requirements Berthing Permit
- 22 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Claims TR (FUMTR) , proceeds
to Cashier for payment
Receives payment and issue Official
Receipt
Cash Clerk 2/F Admin Bldg. 5 Mins TR (FUMTR),
OR
8 Returns TR with OR to MOD for
recording of payment
Records OR details FMOO I 2/F Admin Bldg. 5 Mins TR (FUMTR),
OR
total
* Transaction Report (TR) previously Fish Unloading and Market Transaction Report (FUMTR)
30 MINS + (# of tubs / 400) x 60
END OF TRANSACTION
- 23 -
PROVISION FOR TRANSSHIPMENT OF INCOMING FROZEN / FRESH FISH AND OTHER FISHERY PRODUCTS
:
:
:
Fees : Based on prevailing rates
: 10 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration
of ActivityForm
1 Notifies the Cash Clerk for the
incoming fish and other fishery
products
Inspects and counts fish tubs / boxes
loaded to the vehicle
Cash Clerk Toll Booth - Entrance
Gate
5 minutes Application Form
for Frozen Marine
Products
2 Secures Transaction Report (TR) Prepares Transaction Report (TR) and
assessment of amount due for payment
Cash Clerk Toll Booth 3 minutes Transaction Report
(TR)
3 Payment of Transshipment fee Issues Transaction Report (TR) Cash Clerk Toll Booth 2 minutes Transaction Report
(TR)
total 10 mins
Schedule of Availability of Service 24 hours a day/7 days a week
Clients Fish Dealers / Suppliers
Requirements Application for incoming fresh/frozen fish
Duration
How to Avail of the Service :
END OF TRANSACTION
- 24 -
PROVISION FOR TRANSSHIPMENT
:
:
:
Fees : Based on prevailing rates
: 19 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration
of ActivityForm
1 Notifies MOD-FMOA / MOD-
FMOO1 for transshipment of fish
Inspects and counts fish tubs / boxes Fishery Market Operations
Assistant, Fishery Market
Operations Officer I
2nd Floor Admin Bldg
/ Admin Ground Floor
10 minutes Berthing Permit
2 Secures Transaction Report Prepares Transaction Report and
assessment of amount due for payment
Fishery Market Operations
Assistant, Fishery Market
Operations Officer I
2nd Floor Admin Bldg 2 minutes Transaction Report
(TR)
3 Presents Transaction Report and
pay to Cashier
Cashier receives payment and issues
Official Receipt
Cash Clerk 2nd Floor Admin Bldg 5 minutes Official Receipt
4 Presents Official Receipt to MOD Issues exit pass to client Fishery Market Operations
Assistant, Fishery Market
Operations Officer I
2nd Floor Admin Bldg 2 minutes NFPC Vehicle
Clearance Pass
total 19 minutes
Clients Fishing Vessel Operators, Banca Operators
Schedule of Availability of Service 24 hours a day/7 days a week
Requirements Berthing Permit
Duration
How to Avail of the Service :
END OF TRANSACTION
- 25 -
PAYMENT ON RENTAL, POWER & WATERSchedule of Availability of Service : Monday to Saturday
Clients : Those with Lease Contract
Requirements : Billing Invoice
Fees : As per Contract
Duration : 19 Minutes
How to Avail of the Service :
Step Client Action Agency ActionOffice/Person
ResponsibleLocation of Office
DURATION OF
ACTIVITYFORM
1
Present Billing
Invoice/Give Payor's
Account Name or
Client Code to CBU
Direct Client to person in
charge of accountCredit Officer
CBU- 2nd floor Admin
Building1 minute None
3Secure CBU payment
form
Log on to FISHPORTal
and Issue CBU Payment
Form to Client
Credit OfficerCBU- 2nd floor Admin
Building5 minutes CBU Payment Form
4
Proceed to Cashier for
payment
Accepts Payment and
issue Official ReceiptCash Clerk
Cash Division- 2nd floor
Admin Building5 minutes Official Receipt
5Present Official Receipt
to the person in charge
of the account after
payment
Photocopy/Record Official
Receipt number as proof of
payment
Credit OfficerCBU- 2nd floor Admin
Building2 minutes none
END OF TRANSACTION
- 26 -
PROVISION FOR ENTRANCE AND PARKING FEE
Schedule of Availability of Service : Monday to Sunday
Clients : All port clients with vehicle
Requirements : Entrance & Parking Ticket
Fees :
Duration : 1 minute
How to Avail of the Service :
Step Client Action Agency ActionOffice/Person
ResponsibleLocation of Office
DURATION OF
ACTIVITYFORM
1
Secure Entrance/
Parking Ticket upon
entry at Port Entrance
Gate
Issue Entrance/Parking
TicketCash Clerk Entrance Gate 1 min
Entrance & Parking
Tickets
2 Accept payment Cash Clerk Entrance Gate 1 min
END OF TRANSACTION
- 27 -
PROVISION FOR INCOMING CARGO & OTHER FISHERY PRODUCTS
Schedule of Availability of Service : Monday to Sunday
Clients : All port clients with vehicle & cargo
Requirements : Entrance Fee Ticket/Vehicle Parking Permit/Wharfage Assessment Slip/Conveyance Assessment Slip
Fees :
Duration : 1 minute
How to Avail of the Service :
Step Client Action Agency ActionOffice/Person
ResponsibleLocation of Office
DURATION OF
ACTIVITYFORM
1
Submit Sales Invoice of
income cargoes (fuels,
water & other fishery
products)
Instruct client to proceed to
inspection areaCash Clerk Entrance Gate 1 minute
2 Park on inspection area
Physical Inspection /
Verification vis-a-vis
submmitted documents
PSD Entrance Gate 10 minutes
3 Pay for necessary fee Accept payment Cash Clerk Entrance Gate 2 minutes
Wharfage or
Conveyance
Assessment Slip
END OF TRANSACTION
- 28 -
ACCEPTANCE OF PAYMENT & ISSUANCE OF OFFICIAL RECEIPT
Schedule of Availability of Service : Monday to Sunday
Clients : All port clients
Requirements : Payment/Assessment Form
Fees : All existing port fees
Duration : 5 minutes
How to Avail of the Service :
Step Client Action Agency ActionOffice/Person
ResponsibleLocation of Office
DURATION OF
ACTIVITYFORM
1Proceed to Cashier for
payment
Accept Payment/
Assessment Form for
verification and issuance of
official receipt
Cash ClerkCashier Section - 2nd Floor
Admin Building5 minutes Official Receipt
END OF TRANSACTION
- 29 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port
Manager, Concerned Division Chiefs and
Staff
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Fish
Vendors, Ice Retailers, Ice Crusher Owners and other Port Users
4 Lease of Transport Equipment (Reefer Van, Insulated Van) Walk-in Clients, In-house Processors/Exporters
5 Lease of Cargo Handling Equipment - Forklift Credit Officer, Shift Engineer/Forklift
Operator, Port Manager
Exporters/Processors
6 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients
7 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients
8 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - GENERAL SANTOS FISH PORT COMPLEX
- 31 -
ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID
: Hotline No. 380-7257
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 1 hour and 25 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirementsPIDS Clerk PIDS Office 10 mins
Application
Form
Check arrears, if any. Billing Clerk Finance Office
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit to
concerned Division
Evaluate and classify client's category Senior Staff per DivisionMOD/ HOD/ EMRD
Office5 mins
Approve Application Form Division ChiefMOD/ HOD/ EMRD
Office10 mins
3Submit approved application
Form with required documents
Accept Application form and recheck
completeness of required documentsPIDS Clerk PIDS Office 15 mins
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 32 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
Assess corresponding fees and charges Cashier PIDS Office
4 Pay corresponding fees Issue Official Receipt Cashier PIDS Office 15 mins Official Receipt
5 Proceed to designated location
for picture taking; sign ID Card
Take picture of client and process
Certification and IDPIDS Clerk PIDS Office 20 mins
Certificate to
Conduct
Business/ID
Card
Release Certificate to Conduct Business
and IDPIDS Clerk PIDS Office
Release original requirements to clients
and file photocopies of the same with the
approved Application Form
PIDS Clerk PIDS Office 10 mins
END OF TRANSACTION
- 33 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
: Hotline No. 552-3995
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Operation Division
(HOD) of vessel Expected Date
of Arrival (EDA) and Expected
Time of Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 1 min
2 Prepare berthing space Harbor Master On Duty Quayside/Pier 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 2 mins Berthing Permit
4 Notify HOD on unloading
activities; berth and unload fish at
designated area
Monitor unloading activities Market Officer On Duty
(MOD)
5 Notify HOD the loading activities Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 5 mins
6 Load fishing provisions at
designated area
Monitor loading activities Harbor Master On Duty
(HOD)
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements Accreditation and Permit to Conduct Business inside the Port
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 34 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Proceed to Market Operations
Division (MOD) to get Fish
Unloading Market Transaction
Report (FUMTR) and pay to the
cashier
Accept payment Cashier 2nd Floor Admin Bldg 5 mins Fish Unloading
Market
Transaction
Report
8 Proceed to HOD to get Berthing
Assessment Slip (BAS) and pay
to the Cashier
Accept payment Cashier 2nd Floor Admin Bldg 5 mins Asssessment
Slip
9 Proceed to HOD-Desk Officer for
the final clearance
Stamp “Cleared” on Berthing Permit Harbor Master On Duty
(HOD)
2nd Floor Admin Bldg 1 min
END OF TRANSACTION
- 35 -
SALE OF ICE
: Hotline No. 552-3994
: Exporters, Fishermen
Processors, Exporters, Fishing Boat Operators, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
:
Fees : Annex 3
: 8 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding amount Receive payment and issue ice stubs as
follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk Ice Plant Collecting
Office
2 mins/block Ice Stub
2 Present stubs to the Ice Tender Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator Ice Plant Office 4 mins Ice Stub
3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Ice Plant Office 2 mins/block
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
- 36 -
LEASE OF TRANSPORT EQUIPMENT (REEFER VAN, INSULATED VAN)
: Hotline No. 552-3994
: Walk-in Clients, In-house Processors/Exporters
Fees : Annex 4
: 19 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Inquire the availability of Reefer
Van and sets schedule
Confirm the availability of Reefer Van, set
schedule and prepare Rental Slip
Shift Engineer EMRD Office 10 mins Rental Slip
2 Sign the Rental Slip for charging
purposes
Sign the Rental Slip for charging purposes Shift Engineer EMRD Office 2 mins Rental Slip
3 Supervise the loading of products
for transport during the trip
Prepare Trip Ticket and Purchase Order to
serve as legal document during the trip and
to purchase fuel and allied products needed
by the Reefer Van for the trip
Admin. Clerk Admin. Office 5 mins Trip Ticket,
Purchase Order
4 Pay corresponding fees and
charges
Accept payments and issue Official Receipt Cashier Cashier's Office 2 mins Official Receipt
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 37 -
LEASE OF CARGO HANDLING EQUIPMENT - FORKLIFT
: Hotline No. 552-3994
: Exporters/Processors
:
Fees : Annex 5
: 24 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request for Ship Out Clearance Assess and prepare Ship Out Clearance Credit Officer Finance Office 5 mins Ship Out
Clearance
Approve Ship Out Clearance Port Manager PM's Office 1 min
2 Present Ship Out Clearance to
the Shift Engineer
Instruct Forklift Operator to release the
goods/products
Shift Engineer/Forklift
Operator
EMRD Office 3 mins Ship Out
Clearance
3 Load finished products to reefer van Shift Engineer/Forklift
Operator
Cold Storage Area 5 mins Report of
Products
Shipped
out/Loaded
4 Record volume of products shipped-out and
submit to Shift Engineer
Shift Engineer/Forklift
Operator
EMRD Office 10 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 38 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Gate Office 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 39 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
: Hotline No. 380-7256
: Fish Processors, Exporters, Port Clients
Fees : Annex 7
: 1 hour and 9 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client OPM Staff PM's Office 15 mins
2 Submit Letter of Intent and
required documents to the Office
of the Port Manager
Review and evaluate submitted of
documents
OPM Staff PM's Office 30 mins
Endorse documents to the Port Manager
with recommendation
OPM Staff PM's Office 1 min
Approve application Port Manager PM's Office 1 min
Prepare Letter of Approval (LOA) and Short-
Term Lease Agreement
OPM Staff PM's Office 2 hours Letter of
Approval, Short-
Term Lease
Agreement
3 Sign Short Term Lease
Agreement
Sign Short Term Lease Agreement Port Manager PM's Office 10 mins Short Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
Shift Engineer EMRD Office 10 mins Notarized
Agreement
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 40 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER
: Hotline No. 552-3994
: Fish Processors, Exporters, Port Clients
:
Fees : Annex 8
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request and fill up Contact
Freezer/Air Blast Freezer Usage
Request Form
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer EMRD Office 2 mins Contact
Freezer/Air
Blast Freezer
Usage Form
2 Conform and load fresh products
into Contact Freezer
Check products arrangement. Start of
freezing
Shift Engineer Contact Freezer Area 4 hours
(Contact
Freezer)
10 hours
(Air Blast
Freezer)
3 Prepare Assessment Slip for conforme by
client
Shift Engineer EMRD Office 1 min Assessment
Slip
4 Take out frozen product after
cycle of operation
Issue Order of Payment Shift Engineer EMRD Office 5 mins Order of
Payment
5 Pay the amount incurred for the
service (cash basis)
Issue Official Receipt Collecting Officer EMRD Collecting
Booth
2 mins Official Receipt
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 41 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID OPM Staff, Credit Officer, PMRD/HMOD
Chief, Cashier
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Issuance of Entrance and Parking Ticket Toll Booth Collector Port Clients
4 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients
5 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Collecting Officer Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - ILOILO FISH PORT COMPLEX
- 43 -
ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID
:
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 3 days and 1 hour
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements
Concerned Division Staff/
OPM Staff
Administration Bldg.
Refrigeration Bldg.
Market Satellite Office
10 minsApplication
Form
Check arrears, if any. Credit Officer Administration Bldg.
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit together
with the required documents to
concerned Division
Accept Application Form, recheck
completeness of required documents.
Assess corresponding fees and charges.
Concerned Division Staff
Administration Bldg.
Refrigeration Bldg.
Market Satellite Office
5 mins
Approve Application FormConcerned Division Chief/
Port Manager
Administration Bldg.
Refrigeration Bldg.10 mins
3 Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of
the payment.
Cashier Administration Bldg. 15 mins Official Receipt
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 44 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documentsOPM Staff Administration Bldg. 10 mins
5 Sign the IDProcess the ID and the Certificate to
Conduct Business
Port Manager/OPM Staff/
Administrative StaffAdministration Bldg. 3 days
Release the ID and the Certificate to
Conduct Business together with the
Original Copy of the submitted
requirements and file photocopies of the
same with the Approved Application Form
OPM Staff 10 mins
Certificate to
Conduct
Business/ID
Card
END OF TRANSACTION
- 45 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
:
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Master on Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty Harbor Field Office 1 min
2 Prepare berthing space Harbor Master On Duty Harbor Field Office 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty Harbor Field Office 2 mins Berthing Permit
4 Notify Harbor Master on Duty on
unloading activities; berth and
unload fish at designated area
Monitor unloading activities Market Officer On Duty Harbor Field Office
5 Notify Harbor Master on Duty the
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty Harbor Field Office 5 mins
6 Load fishing provisions at
designated area
Monitor loading activities Harbor Master On Duty Harbor Field Office
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements Accreditation and Permit to Conduct Business inside the Port
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 46 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR)and
the Berthing Assessment Slip
(BAS) from the HMOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
Harbor Master On Duty
Harbor Field Office 5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slip
8 Pay to the Cashier Accept payment Cash Clerk Administration Bldg. 5 mins Official Receipt
9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Harbor Field Office 1 min
END OF TRANSACTION
- 47 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Entrance Gate 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 48 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
:
: Fish Processors, Exporters, Port Clients
Fees : Annex 7
: 1 hour and 9 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client OPM Staff Administration
Building
15 mins
2 Submit Application and required
documents to the Office of the
Port Manager
Review and evaluate submitted application
and required documents
OPM Staff/PMRD Chief Administration
Building
30 mins
Endorse application with recommendation
to the Port Manager
PMRD Chief Administration
Building
1 min
Approve application Port Manager Administration
Building
1 min
Prepare Letter of Approval (LOA) and Short-
Term Lease Agreement
OPM Staff Administration
Building
2 hours Letter of
Approval, Short-
Term Lease
Agreement
3 Sign Short Term Lease
Agreement
Sign Short Term Lease Agreement Port Manager Administration
Building
10 mins Short Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
OPM Staff Administration
Building
10 mins Notarized
Agreement
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 49 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER
:
: Fish Processors, Exporters, Port Clients
:
Fees : Annex 8
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request and fill up Contact
Freezer/Air Blast Freezer Usage
Request Form
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer Refrigeration Building 2 mins Contact
Freezer/Air
Blast Freezer
Usage Form
2 Conform and load fresh products
into Contact Freezer
Check product arrangement; Start freezing Shift Engineer Refrigeration Building 4 hours
(Contact
Freezer)
10 hours
(Air Blast
Freezer)
3 Prepare Assessment Slip for client's
conforme and Issue Order of Payment
Shift Engineer Refrigeration Building 1 min Assessment
Slip/Order of
Payment
4 Sign conforme and Pay the
amount for the service rendered
(cash basis)
Issue Official Receipt Cash Clerk Administration
Building
2 mins Official Receipt
5 Take out frozen product after
cycle of operation
Release frozen product Shift Engineer Refrigeration Building 5 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 50 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port
Manager, Concerned Division Chiefs and
Staff
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Sale of Ice Collecting Officer, Ice Tender Exporters, Fishermen, Processors, Fishing Boat Operators, Fish
Vendors, Ice Retailers, Ice Crusher Owners and other Port Users
4 Lease of Cargo Handling Equipment - Forklift Credit Officer, Shift Engineer/Forklift
Operator, Port Manager
Exporters/Processors
5 Issuance of Entrance and Parking Ticket Toll Booth Collector Port Clients
6 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients
7 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Billing Officer Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES -ZAMBOANGA FISH PORT COMPLEX
- 52 -
ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID
:
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 3 days and 1 hour
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements
Concerned Division Staff/
OPM Staff
Administration Bldg.
Refrigeration Bldg.10 mins
Application
Form
Check arrears, if any. Credit Officer Administration Bldg.
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit together
with the required documents to
concerned Division
Accept Application Form, recheck
completeness of required documents.
Assess corresponding fees and charges.
Concerned Division StaffAdministration Bldg.
Refrigeration Bldg.5 mins
Approve Application FormConcerned Division Chief/
Port Manager
Administration Bldg.
Refrigeration Bldg.10 mins
3 Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of
the payment.
Cashier Administration Bldg. 15 mins Official Receipt
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documentsOPM Staff Administration Bldg. 10 mins
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 53 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
5 Sign the IDProcess the ID and the Certificate to
Conduct Business
Port Manager/OPM Staff/
Administrative StaffAdministration Bldg. 3 days
Release the ID and the Certificate to
Conduct Business together with the Original
Copy of the submitted requirements and file
photocopies of the same with the Approved
Application Form
OPM Staff Administration Bldg. 10 mins
Certificate to
Conduct
Business/ID
Card
END OF TRANSACTION
- 54 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
:
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Master on Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty HMOD Office 1 min
2 Prepare berthing space Harbor Master On Duty Quayside/Pier 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty HMOD Office 2 mins Berthing Permit
4 Notify Harbor Master on Duty on
unloading activities; berth and
unload fish at designated area
Monitor unloading activities Market Officer On Duty Quayside/Pier
5 Notify Harbor Master on Duty the
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty HMOD Office 5 mins
6 Load fishing provisions at
designated area
Monitor loading activities Harbor Master On Duty Quayside/Pier
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements Accreditation and Permit to Conduct Business inside the Port
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 55 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR)
and the Berthing Assessment
Slip (BAS) from HMOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
Harbor Master On Duty
HMOD Office 5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slip
8 Pay to the Cashier Accept payment Cash Clerk Administration
Building
5 mins Official Receipt
9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty HMOD Office 1 min
END OF TRANSACTION
- 56 -
SALE OF ICE
:
: Exporters, Fishermen
Processors, Exporters, Fishing Boat Operators, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
:
Fees : Annex 3
: 8 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding amount Receive payment and issue ice stubs as
follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk HMOD Office 2 mins/block Ice Stub
2 Present stubs to the Ice Tender Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator EIPOD Office 4 mins Ice Stub
3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator EIPOD Office 2 mins/block
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
- 57 -
LEASE OF CARGO HANDLING EQUIPMENT - FORKLIFT
:
: Exporters/Processors
:
Fees : Annex 5
: 24 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request for Ship Out Clearance Assess and prepare Ship Out Clearance Credit Officer Administration
Building
5 mins Ship Out
Clearance
Approve Ship Out Clearance Port Manager Administration
Building
1 min
2 Present Ship Out Clearance to
the Shift Engineer
Instruct Forklift Operator to release the
goods/products
Shift Engineer/Forklift
Operator
EIPOD Office 3 mins Ship Out
Clearance
3 Load finished products to reefer van Shift Engineer/Forklift
Operator
EIPOD Office 5 mins Report of
Products
Shipped
out/Loaded
4 Record volume of products shipped-out
and submit to Shift Engineer
Shift Engineer/Forklift
Operator
EIPOD Office 10 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 58 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk HMOD Office 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 59 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
:
: Fish Processors, Exporters, Port Clients
Fees : Annex 7
: 1 hour and 9 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client OPM Staff Administration
Building
15 mins
2 Submit Application and required
documents to the Office of the
Port Manager
Review and evaluate submitted application
and required documents
OPM Staff/PMRD Chief Administration Bldg
Refrigeration Bldg.
30 mins
Endorse application with recommendation
to the Port Manager
PMRD Chief Refrigeration Bldg. 1 min
Approve application Port Manager Administration
Building
1 min
Prepare Letter of Approval (LOA) and Short-
Term Lease Agreement
OPM Staff Administration
Building
2 hours Letter of
Approval, Short-
Term Lease
Agreement
3 Sign Short Term Lease
Agreement
Sign Short Term Lease Agreement Port Manager Administration
Building
10 mins Short Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
OPM Staff Administration
Building
10 mins Notarized
Agreement
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 60 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER
:
: Fish Processors, Exporters, Port Clients
:
Fees : Annex 8
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request and fill up Contact
Freezer/Air Blast Freezer Usage
Request Form
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer Refrigeration Building 2 mins Contact
Freezer/Air
Blast Freezer
Usage Form
2 Conform and load fresh products
into Contact Freezer
Check product arrangement; Start freezing Shift Engineer Refrigeration Building 4 hours
(Contact
Freezer)
10 hours
(Air Blast
Freezer)
3 Prepare Assessment Slip for client's
conforme and Issue Order of Payment
Shift Engineer Refrigeration Building 1 min Assessment
Slip/Order of
Payment
4 Sign conforme and Pay the
amount for the service rendered
(cash basis)
Issue Official Receipt Cash Clerk Administration
Building
2 mins Official Receipt
5 Take out frozen product after
cycle of operation
Release frozen product Shift Engineer Refrigeration Building 5 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 61 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Permit to Conduct Business, Renewal of ID Port Manager, Staff of the Office of the Port
Manager, Concerned Division Chiefs and
Staff
Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Sale of Ice Cash Clerk, Mechanical Plant Operator Fishermen, Processors, Fishing Boat Operators, Fish Vendors, Ice
Retailers, Ice Crusher Owners and other Port Users
4 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - LUCENA FISH PORT COMPLEX
- 63 -
ISSUANCE OF PERMIT TO CONDUCT BUSINESS AND RENEWAL OF ID
:
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 3 days and 1 hour
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements
Concerned Division Staff/
OPM Staff
Administration Bldg.
Refrigeration Bldg.
Market Satellite Office
10 minsApplication
Form
Check arrears, if any. Credit Officer Administration Bldg.
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit together
with the required documents to
concerned Division
Accept Application Form, recheck
completeness of required documents.
Assess corresponding fees and charges.
Concerned Division Staff
Administration Bldg.
Refrigeration Bldg.
Market Satellite Office
5 mins
Approve Application FormConcerned Division Chief/
Port Manager
Administration Bldg.
Refrigeration Bldg.10 mins
3 Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of
the payment.
Cashier Administration Bldg. 15 mins Official Receipt
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 64 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documentsOPM Staff Administration Bldg. 10 mins
5 Sign the IDProcess the ID and the Certificate to
Conduct Business
Port Manager/OPM Staff/
Administrative StaffAdministration Bldg. 3 days
Release the ID and the Certificate to
Conduct Business together with the
Original Copy of the submitted
requirements and file photocopies of the
same with the Approved Application Form
OPM Staff 10 mins
Certificate to
Conduct
Business/ID
Card
END OF TRANSACTION
- 65 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
:
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Master on Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty Administration
Building
1 min
2 Prepare berthing space Harbor Master On Duty Pier 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty Administration
Building
2 mins Berthing Permit
4 Notify Harbor Master on Duty on
unloading activities; berth and
unload fish at designated area
Monitor unloading activities Market Officer On Duty Pier
5 Notify Harbor Master on Duty the
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty Administration
Building
5 mins
6 Load fishing provisions at
designated area
Monitor loading activities Harbor Master On Duty Pier
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements Accreditation and Permit to Conduct Business inside the Port
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 66 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR) and
the Berthing Assessment Slip
(BAS) from HMOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
Harbor Master On Duty
Administration
Building
5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slip
8 Pay to the Cashier Accept payment Cash Clerk Administration
Building
5 mins Official Receipt
9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Administration
Building
1 min
END OF TRANSACTION
- 67 -
SALE OF ICE
:
: Fishermen, Fishing Boat Operators, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
:
Fees : Annex 3
: 8 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding amount Receive payment and issue ice stubs as
follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk Refrigeration Building 2 mins/block Ice Stub
2 Present stubs to the Ice Tender Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator Refrigeration Building 4 mins Ice Stub
3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Refrigeration Building 2 mins/block
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
- 68 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Entrance Gate 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 69 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Issuance of Accreditation Certificate/Business Permit Card OPM Port Clients
2 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
3 Sale of Ice Collecting Officer, Ice Tender Exporters, Fishermen, Processors, Fishing Boat Operators, Fish
Vendors, Ice Retailers, Ice Crusher Owners and other Port Users
4 Lease of Transport Equipment (Reefer Van, Insulated Van) Walk-in Clients, In-house Processors/Exporters
5 Issuance of Entrance and Parking Ticket Toll Booth Collector Port Clients
6 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, PMRD/RD Chief Fish Processors, Exporters, Port Clients
7 Provision of Refrigeration Facilities –Lease of Contact Freezer and Air Blast
Freezer
Shift Engineer, Collecting Officer Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - DAVAO FISH PORT COMPLEX
- 71 -
ISSUANCE OF ACCREDITATION CERTIFICATE/BUSINESS PERMIT CARD
:
: Port Clients
A. Basic : Community Tax Certificate, Barangay Clearance/Mayor’s Permit, Health Certificate
B. Additional GMP/SSOP Certificate, Certificate of Accreditation, BIR Registration/Tax Clearance,
(as applicable) Old ID issued by PFDA, Company ID, OR/CR for vehicle
Boat Owner FV Registration, BFAR/Fish Worker /Marina ID, Seafarer Passbook
Fees : Annex 1
: 20 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1Secure Application Form and
submit requirements
Review and check completeness and
authenticity of submitted requirements;
Check arrears
Clerk III, AFSD Administration Bldg. 2 minsApplication
Form
2
Fill up Application Form and
ensure signature of "Port
Referral" and submit together
with the required documents
Accept Application Form; Recheck
completeness of required documents and
Assess corresponding fees and charges.
Clerk III, AFSD Administration Bldg. 3 mins
Approve Application FormConcerned Division Chief/
Port Manager
Administration Bldg.
Refrigeration Bldg.5 mins
3 Pay corresponding fees
Issue Official Receipt. Write down in the
approved Application Form the details of
the payment.
Cashier Administration Bldg. 2 mins Official Receipt
4
Return the Application Form
together with all the required
documents including the Official
Receipt
Accept Application Form and the required
documentsOPM Staff Administration Bldg. 2 mins
5
Proceed to designated location
for picture taking; sign Business
Permit Card
Take picture of client and process
Certification and CardClerk III
Administration
Building4 mins
Certificate to
Conduct
Business/ID
Card
Duration
How to Avail of the Service :
Schedule of Availability of Service
Clients
Monday to Friday, 8:00 am to 5:00 pm
Requirements
- 72 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
Release Certificate to Conduct Business
and IDClerk III
Administration
Building1 min
Release original requirements to clients and
file photocopies of the same with the
approved Application Form
Clerk IIIAdministration
Building1 min
END OF TRANSACTION
- 73 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE (Local Vessels)
:
:
:
Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Master on Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty HMOD Office 1 min
2 Prepare berthing space Harbor Master On Duty Berthing Quay 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty HMOD Office 2 mins Berthing Permit
4 Notify Harbor Master on Duty on
unloading activities; berth and
unload fish at designated area
Monitor unloading activities Market Officer On Duty Berthing Quay
5 Notify Harbor Master on Duty the
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty HMOD Office 5 mins
6 Load fishing provisions at
designated area
Monitor loading activities Harbor Master On Duty Berthing Quay
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements Accreditation and Permit to Conduct Business inside the Port
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 74 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR)
and the Berthing Assessment
Slip (BAS) from HMOD
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
Harbor Master On Duty
HMOD Office 5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slip
8 Pay to the Cashier Accept payment Cash Clerk Administration Bldg. 5 mins Official Receipt
8 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty HMOD Office 1 min
END OF TRANSACTION
- 75 -
SALE OF ICE
:
: Exporters, Fishermen and other Port Clients
Processors, Exporters, Fishing Boat Operators, Local Residents, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
:
Fees : Annex 3
: 8 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding amount Receive payment and issue ice stubs as
follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk 2 mins/block Ice Stub
2 Present stubs to the Ice Tender Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator 4 mins Ice Stub
3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator 2 mins/block
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
- 76 -
LEASE OF TRANSPORT EQUIPMENT (REEFER VAN, INSULATED VAN)
:
: Walk-in Clients, In-house Processors/Exporters
Fees : Annex 4
: 19 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Inquire the availability of Reefer
Van and sets schedule
Confirm the availability of Reefer Van, set
schedule and prepare Rental Slip
Chief, AFSD
Chief, PMRD Administration Bldg.
Refrigeration Bldg.
10 mins Rental Slip
2 Sign the Rental Slip for charging
purposes
Sign the Rental Slip for charging purposes Chief, AFSD
Port Manager Administration Bldg.
2 mins Rental Slip
3 Supervise the loading of
products for transport during the
trip
Prepare Trip Ticket and Purchase Order to
serve as legal document during the trip and
to purchase fuel and allied products
needed by the Reefer Van for the trip
AFSD Staff
Administration Bldg.
5 mins Trip Ticket,
Purchase Order
4 Pay corresponding fees and
charges
Accept payments and issue Official Receipt Cash Clerk
Administration Bldg.
2 mins Official Receipt
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 77 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Entrance Gate 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 78 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
:
: Fish Processors, Exporters, Port Clients
Fees : Annex 7
: 1 hour and 9 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client OPM Staff Administration
Building
15 mins
2 Submit Application and required
documents to the Office of the
Port Manager
Review and evaluate submitted application
and required documents
OPM Staff/PMRD Chief Administration Bldg
Refrigeration Bldg.
30 mins
Endorse application with recommendation
to the Port Manager
PMRD Chief Refrigeration Bldg. 1 min
Approve application Port Manager Administration
Building
1 min
Prepare Letter of Approval (LOA) and Short-
Term Lease Agreement
OPM Staff Administration
Building
2 hours Letter of
Approval, Short-
Term Lease
Agreement
3 Sign Short Term Lease
Agreement
Sign Short Term Lease Agreement Port Manager Administration
Building
10 mins Short Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
OPM Staff Administration
Building
10 mins Notarized
Agreement
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 79 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER/AIR BLAST FREEZER
:
: Fish Processors, Exporters, Port Clients
:
Fees : Annex 8
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request and fill up Contact
Freezer/Air Blast Freezer Usage
Request Form
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer Refrigeration Building 2 mins Contact
Freezer/Air
Blast Freezer
Usage Form
2 Conform and load fresh products
into Contact Freezer
Check product arrangement; Start freezing Shift Engineer Refrigeration Building 4 hours
(Contact
Freezer)
10 hours
(Air Blast
Freezer)
3 Prepare Assessment Slip for client's
conforme and Issue Order of Payment
Shift Engineer Refrigeration Building 1 min Assessment
Slip/Order of
Payment
4 Sign conforme and Pay the
amount for the service rendered
(cash basis)
Issue Official Receipt Cash Clerk Administration
Building
2 mins Official Receipt
5 Take out frozen product after
cycle of operation
Release frozen product Shift Engineer Refrigeration Building 5 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 80 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Sale of Ice Cash Clerk, Mechanical Plant Operator Exporters, Fishermen, Processors, Fishing Boat Operators, Local
Residents, Fish Vendors, Ice Retailers, Ice Crusher Owners and
other Port users
2 Lease of Transport Equipment (Reefer Van, Insulated Van) Port Manager, AFSD Chief and Staff,
POD Chief
Walk-in Clients, In-house Processors/Exporters
3 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients
4 Provision of Refrigeration Facilities –Lease of Low Temperature Storage OPM Staff, Port Manager, POD Chief Fish Processors, Exporters, Port Clients
5 Provision of Refrigeration Facilities –Lease of Contact Freezer Shift Engineer, Cash Clerk Fish Processors, Exporters, Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - CAMALIGAN FISH PORT
- 82 -
SALE OF ICE
:
: Exporters, Fishermen and other Port Clients
Processors, Fishing Boat Operators, Local Residents, Fish Vendors
Ice Retailers, Ice Crusher Owners and other Port users
:
Fees : Annex 3
: 8 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding amount Receive payment and issue ice stubs as
follows:
1st copy - Customer's Copy
2nd Copy - Ice Tender's Copy
Cash Clerk Refrigeration Building 2 mins/block Ice Stub
2 Present stubs to the Ice Tender Stamp "released" on customer's copy and
release ice to the customer
Mechanical Plant Operator Refrigeration Building 4 mins Ice Stub
3 Receive the ice Crush the ice (Optional) Mechanical Plant Operator Refrigeration Building 2 mins/block
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
- 83 -
LEASE OF TRANSPORT EQUIPMENT (REEFER VAN, INSULATED VAN)
:
: Walk-in Clients, In-house Processors/Exporters
Fees : Annex 4
: 19 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Inquire the availability of Reefer
Van and sets schedule
Confirm the availability of Reefer Van, set
schedule and prepare Rental Slip
Chief, AFSD
Chief, POD
Admin. Bldg.
Refrigeration Bldg.
10 mins Rental Slip
2 Sign the Rental Slip for charging
purposes
Sign the Rental Slip for charging purposes Chief, AFSD
Port Manager
Admin. Bldg. 2 mins Rental Slip
3 Supervise the loading of
products for transport during the
trip
Prepare Trip Ticket and Purchase Order to
serve as legal document during the trip and
to purchase fuel and allied products
needed by the Reefer Van for the trip
AFSD Staff Admin. Bldg. 5 mins Trip Ticket,
Purchase Order
4 Pay corresponding fees and
charges
Accept payments and issue Official Receipt Cash Clerk Admin. Bldg. 2 mins Official Receipt
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 84 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Entrance Gate 1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 85 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF LOW TEMPERATURE STORAGE
:
: Fish Processors, Exporters, Port Clients
Fees : Annex 7
: 1 hour and 9 minutes
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Acquire checklist of requirements
from OPM Staff
Provide checklist of requirements to client OPM Staff Administration
Building
15 mins
2 Submit Application and required
documents to the Office of the
Port Manager
Review and evaluate submitted application
and required documents
OPM Staff/POD Chief Administration
Building
30 mins
Endorse application with recommendation
to the Port Manager
POD Chief Administration
Building
1 min
Approve application Port Manager Administration
Building
1 min
Prepare Letter of Approval (LOA) and Short-
Term Lease Agreement
OPM Staff Administration
Building
2 hours Letter of
Approval, Short-
Term Lease
Agreement
3 Sign Short Term Lease
Agreement
Sign Short Term Lease Agreement Port Manager Administration
Building
10 mins Short Term
Lease
Agreement
Provide copy of Notarized Agreement to the
client, Credit Officer and Office of the Port
Manager
OPM Staff Administration
Building
10 mins Notarized
Agreement
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 86 -
PROVISION OF REFRIGERATION FACILITIES - LEASE OF CONTACT FREEZER
:
: Fish Processors, Exporters, Port Clients
:
Fees : Annex 8
: 4 hours and 10 mins (Contact Freezer)
10 hours and 10 mins (Air Blast Freezer)
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Request and fill up Contact
Freezer/Air Blast Freezer Usage
Request Form
Schedule slot for usage of Contact
Freezer/Air Blast Freezer
Shift Engineer Refrigeration Building 2 mins Contact
Freezer/Air
Blast Freezer
Usage Form
2 Conform and load fresh products
into Contact Freezer
Check product arrangement; Start freezing Shift Engineer Refrigeration Building 4 hours
(Contact
Freezer)
10 hours
(Air Blast
Freezer)
3 Prepare Assessment Slip for client's
conforme and Issue Order of Payment
Shift Engineer Refrigeration Building 1 min Assessment
Slip/Order of
Payment
4 Sign conforme and Pay the
amount for the service rendered
(cash basis)
Issue Official Receipt Cash Clerk Administration
Building
2 mins Official Receipt
5 Take out frozen product after
cycle of operation
Release frozen product Shift Engineer Refrigeration Building 5 mins
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
- 87 -
OFFICE/PERSON
RESPONSIBLECLIENTS
1 Provision of Berthing, Unloading/Loading Space Harbor Master On Duty Fishing Vessel Operators, Commercial Fishing Vessel Operators,
Commercial Cargo Vessel Operators
2 Issuance of Entrance and Parking Ticket Cash Clerk Port Clients
SERVICES
LIST OF FRONTLINE SERVICES - SUAL FISH PORT
- 89 -
PROVISION OF BERTHING, UNLOADING/LOADING SPACE
:
:
: Roll Book, Cargo Manifest (if applicable)
Fees : Annex 2
: 34 minutes excluding monitoring of unloading and loading activities of clients
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Notify Harbor Master On Duty of
vessel's Expected Date of Arrival
(EDA) and Expected Time of
Arrival (ETA)
Receive Notification and log vessel’s EDA
and ETA
Harbor Master On Duty Admin Bldg 1 min
2 Prepare berthing space Harbor Master On Duty Quayside/Pier 15 mins
3 Secure Berthing Permit upon
arrival
Issue Berthing Permit
(white & blue)
Harbor Master On Duty Admin Bldg 2 mins Berthing Permit
4 Notify Harbor Master On Duty re:
unloading activities; berth and
unload fish and other cargo at
designated area
Monitor unloading activities Harbor Master On Duty Quayside/Pier
5 Notify Harbor Master On Duty re:
loading activities
Indicate on the Berthing Permit the loading
activities
Harbor Master On Duty Quayside/Pier 5 mins
6 Load fishing provisions and other
cargo at designated area
Monitor loading activities Harbor Master On Duty Quayside/Pier
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements
Duration
How to Avail of the Service :
Fishing Vessel Operators, Commercial Fishing Vessel Operators, Commercial Cargo Vessel Operators
- 90 -
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
7 Get Fish Unloading and Market
Transaction Report (FUMTR) and
the Berthing Assessment Slip
(BAS)
Issue Fish Unloading and Market
Transaction Report (FUMTR) and Berthing
Assessment Slip (BAS)
Market Officer On Duty
Harbor Master On Duty
Admin Bldg 5 mins Fish Unloading
Market
Transaction
Report/
Asssessment
Slip
8 Pay to the Cashier Accept payment Cash Clerk Admin Bldg 5 mins Official Receipt
9 Secure final clearance Stamp “Cleared” on Berthing Permit Harbor Master On Duty Admin Bldg 1 min
END OF TRANSACTION
- 91 -
ISSUANCE ENTRANCE AND PARKING TICKET
:
: Port Clients
Fees : Annex 6
: 1 minute
Step Client Action Agency Action Office/Person Responsible Location of OfficeDuration of
ActivityForm
1 Pay corresponding Entrance and
Parking Fee
Receive payment and issue Entrance and
Parking Ticket
Cash Clerk Administration
Building
1 min Entrance
Ticket/Parking
Ticket
Duration
How to Avail of the Service :
END OF TRANSACTION
Schedule of Availability of Service 24 hours a day/7 days a week
Clients
Requirements ID issued by PFDA/Vehicle Sticker or Pass/Transaction Slip
- 92 -
- 93 -
DEPARTMENT OF AGRICULUTRE
PHILIPPINE FISHERIES DEVELOPMENT AUTHORITY
FEEDBACK AND REDRESS MECHANISM FORM
PART I.
NAME of Client: ________________________________________ CONTACT No.: _________________________________
ADDRESS : ________________________________________ E-mail ADD : _________________________________
Please check : Compliment Complaint Suggestion
Person(s) / Unit / Office Involved : ____________________________________________________________________________
Details of Client’s Compliment / Complaint / Suggestion: (Include the date when the incident happened)
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Desired Action from PFDA:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Signature: ______________________________________ Date and Time: _____________________________
(To be filled-up by PFDA – Public Assistance Officer)
PART II.
A. Nature of Feedback / Complaint
Frontline Service Policy System Procedure Attitude
Mode of Feedback / Complaint
In-person Letter E-mail Suggestion Box Telephone
B. Immediate / Corrective Action Taken:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Recommendation:
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Name of Employee: ___________________________________________ Signature: __________________________________
Unit / Department: ___________________________________________ Date and Time Acted: _________________________
Approved By:
Name of Unit Head / Dept. Manager: ______________________________ Signature : __________________________________
Unit / Department:_____________________________________________ Date and Time Approved: ______________________