Services Bureau Bangalore India
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Transcript of Services Bureau Bangalore India
The new age of IoT-driven critical environment operational efficiency
Confidential Property of Schneider Electric
Services Bureau > Bangalore, India
Schneider Electric 2- Division - Name – Date
IoTDigitization, Smart Services and IoT are entering the age where objects, equipments, sensors and meters will communicate with other objects and people over a global data network on a 24X7 basis. It is not “the future”. It is happening now.
Schneider Electric is one of the pioneers in offering IoT based solutions to its customers. The journey started with the opening of “Services Bureau” in 2013, a 24X7X365 operations center to remotely monitor and manage critical equipments from all over Asia Pacific.
Today, Services Bureau remotely monitors and manages more than7000 critical equipments and delivers world class operational efficienciescoupled with significant reduction in operational expenses.
To deliver world-class operational efficiency and legendary reliability in critical environments
Our Mission
Expertise Technology Data-Science
The Services Bureau employs cutting-edge skills, tools, processes and services to ensure that your critical infrastructure ecosystem achieves optimal performance.
Employing
Services Bureau
Offers
24X7 monitoring 4000 devices
Assessment Services Back End – “Remote Assessments”
WRMS Operations
Remote AssessRMS Operations
Performance Analytics• Customer specific analytics and reporting• Remote SXW for DC Operations• Remote CMMS & DCIM Operations
2
31
4
24X7 monitoring 350 devices
2017Q2 2015 Q4 2015Q3 2015 Q1 2016 Q2 2016 Q3 2016
Engagement Model
Tableau deployment
Q4 2016
ISO certification completed
IVAN Beta release IT ASSET Monitoring POC
MONITORING & OPERATIONAL
Alarms
Equipment Downtime
Threshold Breaches
Trends
Efficiency Related
Utilization Related
Performance – Actual Vs Planned
Reports
Data Collection and Cleansing
Load profiling
Humidity Profiling
Temperature Profiling
Cost Benefit Analysis
Remote Assessment
Benchmarking
Capacity Planning / Wastage
Availability / Risk Assessment
Continuous Improvement
Program
Energy Management
Delivery
Component Failures Performance Trends over 3/6/12 months
Data Center Maturity Model
TBA
CFO Integration
Network & Sensor Communication Errors
Critical Events
Maintenance Mode
Outbound Voice Calls*
UPS Critical and Major AlarmsUPS Type – 8Variables – 60+Alarms – 60+
PAC Critical and Major AlarmsPAC Type – 6 50+ Variables60+ Alarms
Total Events
53,189
95,59872,641
16,22795,023804,730
1112
4000 Devices
200 Customers
Dashboard
*Data collected between June 2014 to July 2015. Rest between Jan 2014 to July 2015
Contract Highlights -Real time data collected at every 1 minute interval-Customer was sold solution for € XX K with Capex upfront cost XX and Annual Opex cost XX. -The contract was signed for a period of 1 yearCustomer BenefitDelayed Investment of €18K
How Battery Monitoring can help Customer to save Investment ?
Customer issue-Spend on Battery Replacement was increasing.-Decision of replacement of batteries was driven by vendor recommendation and thumb rule of ageing-Customer wanted to change the vendor driven approach to scientific approach backed by data and analysis.
Solution provided:Customer had 564 Battery Blocks across 11 UPS. Out of which 38 battery blocks have been identified as weak based on various Algorithms.
Key Highlights: -The battery blocks are more than 4 years old- UPS1 – String 1 was dismantled (permanently removed) and good batteries from UPS1 String1 were distributed to replace weak / bad battery blocks in UPS1-String 2, UPS2 and UPS3. -There have been no battery alarms since replacement
How do I Optimize ?
Key Features of the proposed solution:1. 24*7 Remote Monitoring with monthly reporting2. Battery Block Level Monitoring3. Used Wireless / GPRS based system to capture data from site to Cloud 4. Pitched Safety and Uptime to customer
Customer: EY is one among world’s largest Audit firms commonly known as Big4.
Services Bureau is monitoring 7 Schneider and 4 Socomec UPS with Battery Block Level monitoring for 3 sites in Bangalore, India
How we delivered ?Real time UPS Load% data collected every 1 minute to understand the load trend over the past 1 year (understand any spikes in load)Interacting with customer stakeholder and Schneider FSE to understand how to save power along with maintaining redundancyKeeping a close watch using remote monitoring during and after implementation.
How UPS Aggregation can help to reduce operational cost ?
Customer issueCustomer strongly felt that they have high stranded inventory of critical assets-Customer Mgmnt felt that their Operations cost is very high-Customer didn’t had an integrated approach towards Operations Efficiency evaluation
SolutionSB identified the opportunity of aggregation of UPS maintaining N+1 redundancy and saving power.
ValueSaved Investment: € 8K / year in operational cost + Battery cost
How it was achieved:SB understood the current power distribution and indicated an alternate along with alternately using the power sources for a month so the batteries life is enhanced
How do I Optimize ?
BenefitCustomer was able to view and Operate their inventory from an Integrated Solution
Customer: Genpact is a multinational business process outsourcing and information technology services company with 65,000 employees in 25 countries and revenue of $ 2.28 billion (2014). Services Bureau is monitoring close to 300 assets (150 Schneider and 150 non-Schneider) which include UPS, Cooling Units and Energy Meters across India.
How do we help customer in Optimizing Facility Operations?
Customer RequirementsSAP would like a company to monitor all their critical assets across APJ and alert customer/FSE in case of any Alarms. Customer also wants periodic performance reports along with optimization opportunities.
How do I Optimize ?
Services Bureau Team (SB):Rishi Jain – Data ScientistRanith Sanjeevan – Operations, Floor ManagerGopakumar Sasidharan – Solution ArchitectSaptarshi Saha – Services Bureau HeadPierre Ecuyer – DCLS Bus. Dev. (EMEAS)
Customer: SAP is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. The company has over 293,500 customers in 190 countries with revenue of €17.56 billion (2014).Services Bureau is monitoring Singapore facility having 67 assets across 4 floors. 8 more countries are being migrated to Services Bureau.
SolutionSB utilized the existing Data Center Expert (DCE) installed in Singapore DC to connect to devices across APJ region.Schneider RMS platform is used for monitoring. On quarterly basis, Schneider FSE takes DCE backup on site and provides backup to SB for reporting. SB restores the backup and analyzes the data to provide performance reports and optimization opportunities.
Value for Customer24*7 Alerts, FSE Scheduling, Quarterly Performance reports along with Optimization opportunities.
How we delivered ?Various Schneider tools are used to provide Optimization strategies. Data Analysis and Optimization is performed by using best in class tools by analysts and discussed with various experts before providing recommendations to customer.
How Remote Monitoring saved Major incident and Downtime?
Customer issueHDFC would like to monitor the bank branches as there have been fire incidents and load drop cases at HDFC branch. Along with load drop, customer is cautious of saving power provided to UPS rooms.
How do I Optimize ?
Services Bureau Team:Rishi Jain – Data ScientistHampanna Virupaxappa– Operations, Floor ManagerGopakumar Sasidharan – Solution ArchitectSaptarshi Saha – Services Bureau HeadPierre Ecuyer – DCLS Bus. Dev. (EMEAS)
Customer: HDFC Bank Limited is an Indian banking and financial services company. It is fifth largest bank in India as measured by assets and largest private sector bank in India by market capitalization (Feb 2014) with revenue of US $ 6.5 billion (2013). Services Bureau is monitoring 3 UPS of different branches in Bangalore and Chennai, India along with temperature.
Incident Description and Resolution ProvidedSB remote monitoring team observed UPS battery room temperature crossing 35 and 40 degrees. This was notified to customer (security guard) over multiple phone calls >10 (at midnight) to take preventive action
SB Solution FeaturesSB has different level of Alarm Escalations (Level 1, 2 and 3) which are triggered on breach of different threshold levels to trigger Minor, Major and Critical alarms.ValueSaved Downtime and a Major Incident
How Temperature Monitoring can help avoiding downtime ?
Customer Expectations :Customer is exclusively looking for an integrated solution which will :
• Monitor temperature 24X 7 for all the rooms• Alert by SMS & Email Notifications for temp Violations• Voice call notification for critical level threshold breaches• Integrated customer Web and Mobile portal to access all
data and trends• Periodic monthly reports analyzing temperature profile
SolutionSB designed a customized wirelesstemperature monitoring system Which effectively addressed all Customer requirement.
How it was achieved:Cold aisle and Hot Aisle real time temperature are monitored using wireless sensor which transmitted temperature value to a centralized access point . Three level temperature Alarms and Escalation matrix were defined depending upon Sensor Temperature Behavior to capture any Increase in temperature due to PAC failure or sudden heat rise.
How do I Optimize ?
Customer: Nokia is a Finnish multinational communications, phone manufacturing and information technology company. In 2014, Nokia employed 61,656 people across 120 countries, did business in more than 150 countries and reported annual revenues of around €12.73 billion.
Benefits Server downtime was prevented by identifying and taking appropriate action as per escalation matrix at 3:00 a.m. in the morning. Server was very hot and was switched off to prevent a disaster.
Customer issueNokia has labs which have faced Cooling Units failure leading to business disruption due to server automatically switching off once room temperature crosses 35 deg C. Secondly, the room temperature increases in case there is suddenly very high load on any server creating hotspots.
THANK YOU.
Page 12Confidential Property of Schneider Electric |