Service status report - WorkCover WA...Service status report December 2013. Medical, allied health...

Service status report

December 2013

.

Medical, allied health and vocational rehabilitation

Data used in this report was extracted from the WorkCover WA Q1 database on 17 May 2014 and reflects scheme activities

that occurred prior to and including December 2013.

Service status report: Medical, allied health and vocational rehabilitation: December 2013

WorkCover WA

Service status report: Medical, allied health and vocational rehabilitation, December 2013

Perth, Western Australia: Western Australian Government.

Any queries or comments on this publication should be directed to:

Research and Evaluation Branch

Legislation and Scheme Information

WorkCover WA

Email: [email protected]

Phone: (08) 9388 5555

Fax: (08) 9388 5550

© WorkCover WA, Government of Western Australia

This publication is available at the WorkCover WA website:

www.workcover.wa.gov.au

Published by the Western Australian Government

Publication date: 3 June 2014

.

Data source

There is no objection to this publication being copied in whole or part, provided there is due acknowledgement of any material

quoted from the publication.

The data used in the report is derived from data supplied by insurers and exempt employers in accordance with the Q1

specification, which can be found on WorkCover WA’s website at www.workcover.wa.gov.au.

WorkCover WA 2 Data as at 17 May 2014


Table of contents

Page

Introduction 4

Section 1: Key indicators 5

Overview 5

Summary

1.1.1 - 1.1.4: All services 7

1.2.1 - 1.2.7: Medical services 9

1.3.1 - 1.3.4: Allied health services 12

1.4.1 - 1.4.4: Vocational rehabilitation services 14

1.5.1 - 1.5.4: Other services 16

Section 2: Charts and graphs 18




2.4.1 - 2.4.16: Other services 40

Section 3: Tables 47

3.1.1 - 3.1.7: All services 47




3.5.1 - 3.5.7: Other services 61

Section 4: Glossary 64

Disclaimer 65



Background: WA workers' compensation scheme

Context for this report

During 2012/13, 24% of total payments were made

for medical, allied health and vocational rehabilitation

services, as shown in Figure 1.

To provide context for these payments, Figure 2

(below) shows the number of new claims received by

insurers each quarter. In the last four quarters

(2012/13 Q3 to 2013/14 Q2), the number of claims

slightly decreased although overall the figure has

remained stable over the past four years.

WorkCover WA is the government agency responsible for overseeing the workers' compensation and injury management

system in Western Australia (WA). WA operates a privately underwritten workers’ compensation scheme. This means that

private insurance agencies are approved by WorkCover WA to provide workers’ compensation insurance to WA employers.

Additionally WorkCover WA also exempts large employers, who have the material and financial resources to cover their own

liabilities from any workplace injuries that may occur, from having to obtain workers' compensation insurance from an

approved insurer. Exempt employers are commonly referred to as self-insurers. Currently there are eight approved insurers

and 27 self-insurers who manage claims within the WA workers’ compensation scheme.

The WA workers’ compensation scheme is a fixed benefits scheme. Injured workers are able to access entitlements to assist

with covering expenses for a work-related injury or disease. This includes medical, allied health, external vocational

rehabilitation and other health care services as part of injury management and return to work processes.

This report details all payments associated with medical, allied health, vocational rehabilitation and other related services

provided within the WA workers' compensation scheme. The report is produced biannually and includes indicators related to:

total and average payments associated with each service group

number of active claims with services

breakdown of medical, allied health and vocational rehabilitation service payment types.

Report structure

The report is presented in three parts:

1. Key indicators: a high-level overview which summarises long and short term trend changes.

2. Charts and graphs: detailed views of service groups and sub groups and illustrates quarterly trend development.

3. Data tables: details of annual and quarterly values are included for reference.

Claim payments

Service status report: Medical, allied health and vocational rehabilitation

0

2,000

4,000

6,000

8,000

10,000

12,000

20

09

/10 Q

3

20

09

/10 Q

4

20

10

/11 Q

1

20

10

/11 Q

2

20

10

/11 Q

3

20

10

/11 Q

4

20

11

/12 Q

1

20

11

/12 Q

2

20

11

/12 Q

3

20

11

/12 Q

4

20

12

/13 Q

1

20

12

/13 Q

2

20

12

/13 Q

3

20

12

/13 Q

4

20

13

/14 Q

1

20

13

/14 Q

2

Nu

mb

er

of

cla

ims

Figure 2: Number of claims by insurer received quarter

39%

27%

24%

10% Income payment

Common law and lump sumpayments

Medical, allied health andvocational rehabilitationservice payments

Other payments

Figure 1: Breakdown of WA workers' compensation scheme payments in 2012/13



Allied health services

Summary of changes between December (Q2) 2011/12 and December (Q2) 2012/13

From December 2011/12 to December 2012/13, total service payments slightly increased (1.2%) as did the average payment

per service (0.8%).

Notes for reader

Payments in this report are adjusted for inflation to allow for meaningful comparisons over time.

Some indicators are subject to further development as claims mature. For example, the figure for the most recent quarter

(December 2012/13) of the average allied health service payment will only consolidate when additional service information

is collected from insurers.

Total 'other services' payments decreased by 3.4% for the reference period.

Total service payments for pharmacy, home help services and alternative therapies decreased significantly by 11.2%,

21.9% and 48% respectively for the reference period (see page 40). It should be noted that due to the small number of

claims that utilise these services, payments can fluctuate widely over quarters.

Other services accounted for 5.6% of total service payments for the December (Q2) 2013/14 quarter.

Total allied health service payments remained stable for the reference period.

There were substantial decreases in payments for non-clinical psychology (-32.2%) and ambulance services (-21.2%)

while payments for clinical psychology and occupational therapy increased by 19.6% and 15.3% respectively (see page 25).

Please note that variations in payments for ambulance services can fluctuate widely over service periods as payments

include Royal Flying Doctor services for rural/regional areas.

The average service payment for allied health services remained stable (+0.8%) during the reference period.

Allied health services accounted for 22.1% of total service payments for the December (Q2) 2013/14 quarter.

Vocational rehabilitation services

Total vocational rehabilitation service payments increased by 8.7%. The main increases in payments were attributed to

placement activities (18.9%), 'other vocational rehabilitation' services (17.4%) and travel (13%). Vocational assessment was

the only component that experienced a decline (-4.3%) for the reference period (see page 33).

The average payment for vocational rehabilitation services remained stable (-0.1%) for the December (Q2) 2013/14 quarter.

There were notable decreases in average service payment for reports-general (-6.3%) and vocational assessment (-9%).

Vocational rehabilitation services accounted for 19.2% of total service payments for the December (Q2) 2013/14 quarter.

The vocational rehabilitation referral rates decreased by 3.7% for the reference period. The vocational rehabilitation referral

rate was 10.4 referrals per 100 finalised claims for the December 2012/13 quarter (see page 32).

Other services (includes pharmacy and supply of aids and appliances)

Medical services

● Overall medical service payments remained stable for the reference period (-0.5%). There were notable decreases in

payments for medical procedures (-6.6%) and 'other medical' services (-8.8%) (see page 18).

● The average service payment for medical services has slightly increased (1.9%) for the reference period.

● Medical services accounted for over half of all service payments (53.1%) for the December (Q2) 2013/14 quarter.

Section 1: Key indicators

Overview

Total service payments have slightly increased over time (Indicator 1.1.1). In relation to service types, allied health and

vocational rehabilitation payments have increased over time while medical and other service payments have remained

stable.

Four year summary: (March (Q3) 2009/10 to December (Q2) 2013/14)

The number of services has increased over time (Indicator 1.1.4). From 2010/11 to 2011/12 there was a 3.5% increase

in service numbers and between 2011/12 and 2012/13 a 2.8% increase.



1.0.1 Key indicators - all medical, allied health and vocational rehabilitation services

% Trend^

All medical, allied health and vocational rehabilitation services (page 7-8)

Total service payments ($m) 39.7 -3.8 1.2 ■

Average payment per service ($) 144.8 3.4 0.8 ■

Active claims with services 23,047 -3.2 -3.7 ■

1.0.2 Key indicators - service type

% Trend^

Medical services (page 9-11)

Total service payments ($m) 21.1 -1.8 -0.5 ■


Proportion of all service payments (%) 53.1 2.1 -1.6 ■

Allied health services (page 12-13)

Total service payments ($m) 8.8 -5.0 0.3 ■


Proportion of all service payments (%) 22.1 -1.3 -0.8 ■

Vocational rehabilitation services (page 14-15)

Total service payments ($m) 7.6 -6.7 8.7 ▲

Average payment per service ($) 130.9 2.6 -0.1 ■

Proportion of all service payments (%) 19.2 -3.0 7.4 ▲

Other services (page 16-17)

Total service payments ($m) 2.2 -7.0 -3.4 ■


Proportion of all service payments (%) 5.6 -3.3 -4.5 ■

> +/- 5% change in year

^ Legend for trend:

Overview


* See Glossary for more information.

Change from same quarter last year*

Current quarter

% change from

previous quarter*

Current quarter

% change from

previous quarter*

Change from same quarter last year*

Increasing Stable Decreasing



1.1.1 Total service payments by service quarter

1.1.2 Average payment per service by service quarter

All medical, allied health and vocational rehabilitation services


Summary:

Indicator 1.1.2 shows the average service payment is slowly decreasing over time. The average service payment for

December (Q2) 2013/14 has increased marginally in comparison to the same quarter last year (December (Q2) 2012/13).

As shown in Indicator 1.1.1, total payments for medical, allied health, vocational rehabilitation and other services have

gradually increased over the past four years. The amounts peaked at $42.0 million in June (Q4) 2012/13 but have since

slightly dropped to $39.7 million in the most recent quarter (December (Q2) 2013/14).

This section provides an overview of payments relating to all medical, allied health and vocational rehabilitation services

within the WA workers' compensation scheme. Payments are analysed at different levels (total, proportion, average) to

provide an overall picture of service utilisation. It should be noted that payments are adjusted for inflation over time.

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

37.4 38.1 38.0 37.8 39.2 39.3 39.5 38.3 40.9 41.0 40.2 39.2 40.3 42.0 41.3 39.7

0

10

20

30

40

50

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

149.1 148.4 142.0 145.3 150.5 147.5 140.5 146.0 150.5 148.2 140.9 143.6 147.1 144.7 139.9 144.8

0

50

100

150

200

$



1.1.3 Number of active claims with services by service quarter

1.1.4 Number of services by service quater

1.1.5 Proportion of service payments for the December quarter (Q2) of 2013/14

Services $m

Allied Health 8.8

Medical 21.1

Other 2.2

Vocational Rehabilitation 7.6

Total 39.7

* See Glossary for definition

Indicator 1.1.5 illustrates that medical services represent more than half (53%) of total service payments made in the

December quarter (Q2) of 2013/14. This is a fairly consistent trend across service quarters for the past two years.

All medical, allied health and vocational rehabilitation services


As shown in Indicator 1.1.3, the number of active claims with services has remained stable over time. Between December

(Q2) 2012/13 and December (Q2) 2013/14, the number of active claims slightly decreased by 3.7%.

Indicator 1.1.4 shows the number of services has been steadily increasing over time. Recently, it reached a peak of

295,087 in September (Q1) 2012/13 then fell to 274,972 (a decrease of 6.8%) in the following quater.

Summary:

Allied Health22%

Medical53%

Other6%

Vocational Rehabilitation

19%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

22,806 22,389 22,770 22,957 23,581 23,286 23,721 23,367 24,125 24,120 23,850 23,361 23,546 23,459 23,262 22,492

0

5,000

10,000

15,000

20,000

25,000

30,000

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

251,001 256,880 267,586 260,354 260,700 266,702 281,015 262,201 271,689 276,988 285,277 273,182 274,170 290,216 295,087 274,972

0

50,000

100,000

150,000

200,000

250,000

300,000



1.2.1 Total medical service payments by service quarter

1.2.2 Average medical service payment by service quarter

Medical services


Chart

Summary:

Indicator 1.2.1 shows the total medical service payments are slowly growing over time, although the amounts have slightly

decreased over the last three quarters.

This section details payments relating to medical services only. Analysis of payments includes: total medical service

payments by service quarter, average payment and proportion of medical service payments as a proportion of all service

payments. Additionally, in Figures 1.2.5 to 1.2.7, medical service payments are classified into schedule and non-schedule

items to provide a more detailed analysis.

Average medical service payment has been relatively stable over the past four years. The average service payment for the

most recent quarter (December (Q2) 2013/14) was $222.60.

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

20.4 20.6 20.5 20.5 21.2 21.2 20.7 20.7 22.2 22.1 21.6 21.2 21.6 22.1 21.5 21.1

0

5

10

15

20

25

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

222.7 221.2 214.4 218.0 221.2 219.4 208.2 216.4 222.9 219.9 211.7 218.5 220.7 217.1 213.5 222.6

0

50

100

150

200

250$



1.2.3 Medical service payments as a proportion of all service payments by service quarter

1.2.4 Proportion of medical service payments for the December quarter (Q2) of 2013/14

Services $m

6.6

4.8

3.7

2.7

1.1

0.8

1.2

21.1

Medical procedures

Other Medical Services


Medical services

As shown in Indicator 1.2.3, medical service payments as a proportion of all service payments remained stable over

the past four years. In the most recent quarter (December (Q2) 2013/14), medical service payments accounted for 53.1%

of all service payments.

● Indicator 1.2.4 shows that non-schedule items represent the greatest proportion (31%) of medical payments for

December (Q2) 2013/14.

Summary:

Total

Medical non-schedule items

General practitioner services

Diagnostic imaging services

Anaesthetist services

Specialist services

Medical non-schedule items

31%

General practitioner

services23%

Diagnostic imaging services

18%

Anaesthetist services

13%

Specialist services

5%

Medical procedures

4%

Other Medical Services^^

6%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

54.4 54.1 54.0 54.3 54.1 53.9 52.5 54.1 54.4 53.9 53.7 54.0 53.7 52.7 52.1 53.1

0

20

40

60

80%



1.2.5 Total medical service payments by service quarter

1.2.6 Average medical service payment by service quarter

1.2.7 Proportion of medical service payments by service quarter

.

● Indicator 1.2.7 shows that the proportions of payments for medical schedule items in comparison to those with

non-schedule items have remained stable and in the December (Q2) 2013/14 quarter were 68.5% and 31.5% respectively.


Medical services: schedule and non-schedule items

● Indicator 1.2.5 shows both the total service payments for schedule medical items and non-schedule medical items have

been stable over time.

● The average service payment for schedule items has remained stable over time (Indicator 1.2.6) while the average service

payment for non-schedule items has varied.

Summary:

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

Sched. 14.1 14.1 14.1 14.1 14.4 14.4 14.3 14.2 15.0 15.1 14.7 14.5 14.7 15.3 14.9 14.4

Non-sched. 6.3 6.5 6.4 6.4 6.9 6.8 6.5 6.5 7.2 7.1 6.9 6.7 6.9 6.8 6.6 6.6

0

5

10

15

20$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

Sched. 69.0 68.7 68.8 68.7 67.6 68.0 68.8 68.7 67.5 68.1 68.0 68.3 68.0 69.1 69.3 68.5

Non-sched. 31.0 31.3 31.2 31.3 32.4 32.0 31.2 31.3 32.5 31.9 32.0 31.7 32.0 30.9 30.7 31.5

0

20

40

60

80%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

Sched. 171.6 169.7 164.2 167.0 167.0 167.1 160.1 166.9 169.0 167.3 161.0 167.1 168.9 168.0 165.9 171.3

Non-sched. 662.4 659.8 660.5 664.3 685.7 653.9 614.3 622.6 662.1 669.0 642.0 648.4 635.3 627.4 604.6 639.6

0

200

400

600

800

$



1.3.1 Total allied health service payments by service quarter

1.3.2 Average allied health service payment by service quarter



Chart

Summary:

Indicator 1.3.1 shows an overall rising trend for the total allied health services payments over the past four years. However

the allied health service payments have slightly decreased by 4.3% over the past two quarters.

The average allied health service payment has been stable over time (Indicator 1.3.2). The average allied health service

payment was $90.70 in the most recent quarter (December (Q2) 2013/14).

This section reports on allied health service payments and different service utilisation trends. Allied health includes

physiotherapy, exercise therapy, occupational therapy, ambulance services, clinical psychology and speech pathology

services (see page 53 for further breakdown of allied health service types).

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

7.9 8.3 8.4 8.3 8.7 8.6 8.9 8.3 8.8 9.1 8.9 8.7 8.8 9.2 9.2 8.8

0

2

4

6

8

10

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

94.1 95.3 90.3 90.8 97.4 92.2 89.0 89.9 92.7 92.7 88.3 90.0 92.0 91.4 89.2 90.7

0

50

100

150

200

$



1.3.3 Allied health service payments as a proportion of all service payments by service quarter

1.3.4 Proportion of allied health service payments for the December quarter (Q2) of 2013/14

Services $m

3.9

Exercise therapy 2.4

Occupational therapy 1.1

Ambulance services 0.6

Clinical psychology 0.5

Psychology (other than clinical) 0.1

Other Allied Health Services^^ 0.3

Total 8.8

^^ Other Allied Health Services include chiropractic, massage, optometry, osteopathy, pain management programs and

speech pathology services.


Physiotherapy


● Indicator 1.3.3 shows that allied health service payments, as a proportion of all service payments, have remained stable

over time.

Summary:

Physiotherapy services represent close to half (45%) of the total allied health service payments made in the most recent

quarter (December (Q2) 2013/14). Further details relating to trends in proportion of allied health service payments are

contained in Section 2 (see page 30).

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

21.1 21.7 22.1 21.9 22.3 21.9 22.6 21.8 21.6 22.3 22.1 22.3 21.8 22.0 22.4 22.1

0

10

20

30

40

%

Physiotherapy45%

Exercise therapy

27%

Occupational Therapy

11%

Ambulance Services

9%

Clinical Psychology

4%

Psychology (other than

clinical)1%

Other4%



1.4.1 Total vocational rehabilitation service payments by service quarter

1.4.2 Average vocational rehabilitation service payment by service quarter


Chart

Summary:


As shown on this page, total vocational rehabilitation service payments have slowly increased while the average payment

has been stable over the past four years.

The average vocational rehabilitation service payment decreased marginally between the December (Q2) 2012/13 and

December (Q2) 2013/14 quarters.

More recently, total vocational rehabilitation services payments rose to $8.2 million in June (Q4) 2012/13 then continued

to decline in the ensuing two quarters. In the most recent quarter (December (Q2) 2013/14), the payments dropped to

$7.6 million.

This section provides a summary of costs relating to vocational rehabilitation services, including total cost per service quarter,

average service payment and vocational rehabilitation payments as a proportion of all medical, allied health and other service

payments.

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

6.6 6.6 6.6 6.4 6.6 6.7 7.2 6.7 7.3 7.2 7.3 7.0 7.6 8.2 8.2 7.6

0

2

4

6

8

10

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

130.3 127.2 125.1 131.2 132.9 131.8 132.8 139.6 142.4 141.7 130.8 131.0 136.5 136.2 127.6 130.9

0

50

100

150

200$



1.4.3 Vocational rehabilitation service payments as a proportion of all service payments by service quarter

1.4.4 Proportion of vocational rehabilitation service payments in the December quarter (Q2) of 2013/14

Services $m

Case Management 3.4

Work Place Activities 0.7

Travel 1.2

Reports - General 1.0

Placement Activities 0.5

Vocational Assessment 0.2

Other Vocational Rehabilitation Services^^ 0.5

Total 7.6

.

Summary:



● As shown in Indicator 1.4.3, vocational rehabilitation payments as a proportion of total service payments have marginally

increased over time.

Case management, travel, reports and work place activities make up more than three quarters of all vocational rehabilitation

payments for December (Q2) 2013/14. This trend has been consistent over the past four years.

Case Management

45%

Work Place Activities

10%

Travel16%

Reports -General

13%

Placement Activities

7%

Vocational Assessment

2%

Other Vocational

Rehabilitation Services^^

7%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

17.7 17.4 17.3 16.8 16.9 17.0 18.3 17.5 17.8 17.6 18.1 17.9 18.8 19.6 19.8 19.2

0

10

20

30

40

%



1.5.1 Total other service payments by service quarter

1.5.2 Average other service payment by service quarter


Other services

Chart

Summary:

● As demonstrated in Indicator 1.5.1, total other service payments have slowly declined since a peak at $2.8 million in

June (Q4) 2010/11. In December (Q2) 2013/14 the total payments were $2.2 million, down by 4.3% from the same quarter

in 2012/13.

● Indicator 1.5.2 illustrates that average payment for other services is steadily decreasing over time.

This section details “other” payments related to medical, allied health and vocational rehabilitation services. Other payments

include pharmaceutical supplies and aids and appliances (e.g. hearing aids, artificial limbs) to assist with injury management.

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2.5 2.6 2.5 2.6 2.6 2.8 2.6 2.5 2.6 2.6 2.4 2.3 2.3 2.4 2.4 2.2

0

2

4

6

8

10

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

102.5 105.0 95.4 100.0 104.7 109.4 96.9 98.5 99.5 95.5 90.1 89.6 92.5 89.4 89.3 90.0

0

50

100

150

200$



1.5.3 Other service payments as a proportion of all service payments by service quarter

1.5.4 Proportion of other service payments for the December quarter (Q2) of 2013/14

Services $000's

Supply of aids and appliances, orthotics 1,067

Pharmacy 913

Reports (n.e.c.) 219

Home help services 9

Alternative therapies 2

Total 2,211

.

● As can be observed from Indicator 1.5.4, the supply of aids, appliances and orthotics and pharmaceuticals represent

the majority (89.6%) of other service payments for the December quarter (Q2) of 2013/14.


Other services

● Indicator 1.5.3 shows other service payments as a proportion of total medical, allied health and vocational rehabilitation

service payments have slightly decreased over time.

Summary:

Supply of aids and

appliances, orthotics48.3%

Pharmacy41.3%

Reports (n.e.c.)9.9%

Home help services

0.4%

Alternative therapies

0.1%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

6.7 6.9 6.6 6.9 6.7 7.1 6.5 6.6 6.3 6.2 6.1 5.8 5.8 5.6 5.8 5.6

0

10

20

30

40

%



Section 2: Charts and graphs

Medical services indicators

Service 2.1.1 Medical services indicators

% Trend^

Total service payments ($)

Medical non-schedule items 6,634,956 0.6 -1.1 ■

General practitioner services 4,807,978 -4.3 1.0 ■

Diagnostic imaging services 3,709,731 1.2 3.2 ■

Anaesthetist services 2,740,966 -5.1 1.2 ■

Specialist services 1,109,531 -2.5 -3.4 ■

Medical procedures 849,069 2.8 -6.6 ▼

Other Medical Services^^ 1,230,494 -7.8 -8.8 ▼

Average payment per service ($)

Medical non-schedule item 639.6 5.8 -1.4 ■

General practitioner services 95.8 2.1 3.7 ■

Diagnostic imaging services 360.6 4.7 4.9 ■

Anaesthetist services 420.8 6.6 3.5 ■

Specialist services 95.0 1.3 -1.7 ■

Medical procedures 525.1 9.5 -1.0 ■

Other Medical Services^^ 301.0 -2.0 -2.7 ■

Proportion of medical service payments (%)

Medical non-schedule item 31.5 2.4 -0.7 ■

General practitioner services 22.8 -2.5 1.5 ■

Diagnostic imaging services 17.6 3.1 3.7 ■

Anaesthetist services 13.0 -3.3 1.7 ■

Specialist services 5.3 -0.7 -2.9 ■

Medical procedures 4.0 4.7 -6.2 ▼

Other Medical Services^^ 5.8 -6.1 -8.4 ▼

^ Legend for trend:

* See glossary for more information.


^^ Other Medical Services include dentistry, outpatient services, consultant psychiatrist services, Medicare reimbursements

and occupational and rehabilitation physician services.

Current quarter

% change from

previous quarter*

Change from same quarter last

year*




Medical services - Total service payments

2.1.2 Total Medical Non-Schedule Item payments by service quarter

2.1.3 Total General Practitioner Service payments by service quarter

2.1.4 Total Diagnostic Imaging Service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

6.3 6.5 6.4 6.4 6.9 6.8 6.5 6.5 7.2 7.1 6.9 6.7 6.9 6.8 6.6 6.6

0

2

4

6

8

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

4.9 4.9 4.9 4.8 4.8 4.8 4.7 4.6 4.9 4.9 4.9 4.8 4.9 5.1 5.0 4.8

0

1

2

3

4

5

6

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

3.3 3.4 3.4 3.4 3.5 3.4 3.5 3.6 3.7 3.7 3.6 3.6 3.7 3.8 3.7 3.7

0

1

2

3

4

5

6

$m

0

1

2

3

0

1

2

3



Medical services - Total service payments Medical services - Total service payments

2.1.5 Total Anaesthetist Service payments by service quarter

2.1.6 Total Specialist Service payments by service quarter

2.1.7 Total Medical Procedure payments by service quarter

2.1.8 Total other medical service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2.6 2.6 2.6 2.6 2.8 2.7 2.5 2.8 2.8 2.9 2.8 2.7 2.8 2.9 2.9 2.7

0

1

2

3$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

1.1 1.1 1.1 1.1 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.1 1.1 1.2 1.1 1.1

0

1

2

3$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.9 0.9 0.9 0.9 0.9 0.9 0.9 0.9 1.0 0.9 1.0 0.9 0.9 0.9 0.8 0.8

0

1

2

3$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

1.4 1.2 1.3 1.4 1.2 1.4 1.4 1.2 1.4 1.4 1.2 1.3 1.2 1.3 1.3 1.2

0

1

2

3$m



Medical services - Average service payment

2.1.9 Average payment per Medical Non-Schedule Item by service quarter

2.1.10 Average payment per General Practitioner service by service quarter

2.1.11 Average payment per Diagnostic Imaging service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

662.4 659.8 660.5 664.3 685.7 653.9 614.3 622.6 662.1 669.0 642.0 648.4 635.3 627.4 604.6 639.6

0

300

600

900

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

96.5 96.8 92.4 93.5 93.9 92.9 89.6 91.9 94.3 92.9 90.4 92.4 93.9 94.5 93.9 95.8

0

200

400

600

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

341.6 346.0 331.3 335.1 342.5 335.9 326.4 346.2 344.6 336.0 326.2 343.9 354.1 350.0 344.3 360.6

0

200

400

600

$



Medical services - Average service payment Medical services - Average service payment

2.1.12 Average payment per Anaesthetist Service by service quarter

2.1.13 Average payment per Specialist Service by service quarter

2.1.14 Average payment per Medical Procedure by service quarter

2.1.15 Average payment per other medical service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

423.9 416.4 400.6 415.3 421.0 419.3 399.9 409.4 411.8 418.1 402.0 406.6 414.0 414.1 395.0 420.8

0

200

400

600$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

103.6 103.8 98.4 100.7 101.1 97.7 95.8 98.8 98.6 97.0 93.3 96.6 97.3 96.4 93.8 95.0

0

200

400

600$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

539.2 493.5 505.5 501.5 485.3 514.7 501.5 476.8 508.8 518.6 499.0 530.5 506.5 503.2 479.4 525.1

0

200

400

600$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

338.3 292.4 316.3 317.1 273.1 307.5 298.7 306.9 300.3 302.3 287.2 309.4 285.5 290.1 307.1 301.0

0

200

400

600$



Medical services - Proportion of medical service payments

2.1.16 Medical Non-Schedule Item payments as a proportion of medical service payments by service quarter

2.1.17 General Practitioner service payments as a proportion of medical service payments by service quarter

2.1.18 Diagnostic Imaging service payments as a proportion of medical service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

31.0 31.3 31.2 31.3 32.4 32.0 31.2 31.3 32.5 31.9 32.0 31.7 32.0 30.9 30.7 31.5

0

10

20

30

40

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

23.8 24.0 23.7 23.4 22.7 22.4 22.9 22.3 22.2 22.3 22.7 22.5 22.5 23.2 23.4 22.8

0

10

20

30

40

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

16.0 16.7 16.5 16.5 16.5 16.3 16.9 17.2 16.7 16.5 16.6 17.0 17.1 17.4 17.1 17.6

0

10

20

30

40

%



Medical services - Proportion of medical service payments Medical services - Proportion of medical service payments

2.1.19 Anaesthetist service payments as a proportion of medical service payments by service quarter

2.1.20 Specialist service payments as a proportion of medical service payments by service quarter

2.1.21 Medical Procedure payments as a proportion of medical service payments by service quarter

2.1.22 Other medical service payments as a proportion of medical service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

12.6 12.5 12.9 12.6 13.1 12.9 12.3 13.3 12.7 13.1 13.0 12.8 13.1 13.3 13.4 13.0

0

10

20

30

40%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

5.2 5.2 5.1 5.3 5.6 5.6 5.8 5.8 5.6 5.5 5.6 5.4 5.3 5.4 5.3 5.3

0

10

20

30

40%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

4.6 4.5 4.3 4.4 4.2 4.3 4.3 4.2 4.4 4.2 4.5 4.3 4.3 4.2 3.8 4.0

0

10

20

30

40%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

6.8 5.8 6.3 6.7 5.6 6.5 6.6 5.9 6.1 6.5 5.8 6.4 5.6 5.7 6.2 5.8

0

10

20

30

40%




Allied health services indicators

2.2.1 Allied health services indicators

% Trend^


Physiotherapy 3,893,547 -5.8 -2.4 ■

Exercise therapy 2,360,535 -3.7 3.0 ■

Occupational therapy 1,101,466 -1.5 15.3 ▲

Ambulance services 551,717 -5.5 -21.2 ▼

Clinical psychology 453,711 0.4 19.6 ▲

Psychology (other than clinical) 87,377 5.5 -32.2 ▼

Other Allied Health Services^^ 322,455 -22.0 7.0 ▲


Physiotherapy 63.1 2.0 -0.3 ■

Exercise therapy 125.1 2.5 1.3 ■

Occupational therapy 113.7 1.0 2.1 ■

Ambulance services 2,130.2 1.5 -11.1 ▼

Clinical psychology 229.6 3.6 4.9 ■

Psychology (other than clinical) 235.5 6.4 14.7 ▲

Chiropractic 86.1 2.4 -4.5 ■

Physiotherapy 44.4 -0.8 -2.7 ■

Exercise therapy 26.9 1.4 2.7 ■

Occupational therapy 12.6 3.7 15.0 ▲

Ambulance services 6.3 -0.5 -21.4 ▼

Clinical psychology 5.2 5.7 19.2 ▲

Psychology (other than clinical) 1.0 11.1 -32.4 ▼

Other Allied Health Services^^ 3.7 -17.9 6.6 ▲


^ Legend for trend:

Proportion of allied health service

payments (%)


^^ Other Allied Health Services include chiropractic, massage, optometry, osteopathy, pain management programs and

speech pathology services.

Current quarter

% change from

previous quarter*


year*




Allied health services - Total service payments

2.2.2 Total Physiotherapy service payments by service quarter

2.2.3 Total Exercise Therapy service payments by service quarter

2.2.4 Total Occupational Therapy service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

4.0 4.0 4.1 4.1 4.0 4.0 4.1 3.9 4.0 4.1 4.0 4.0 4.0 4.1 4.1 3.9

0

2

4

6

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

1.7 1.7 1.8 1.8 2.0 2.1 2.3 2.1 2.4 2.3 2.3 2.3 2.4 2.4 2.5 2.4

0

1

2

3

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.8 0.9 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.1 1.1 1.1

0

1

2

3

$m



Allied health services - Total service payments Allied health services - Total service payments

2.2.5 Total Ambulance services payments by service quarter

2.2.6 Total Clinical psychology service payments by service quarter

2.2.7 Total Psychology (other than clinical) service payments by service quarter

2.2.8 Total other allied health service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.5 0.8 0.6 0.5 0.8 0.6 0.6 0.5 0.6 0.8 0.7 0.7 0.7 0.7 0.6 0.6

0.0

0.5

1.0

1.5

2.0$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.3 0.3 0.3 0.3 0.3 0.3 0.4 0.4 0.4 0.4 0.4 0.4 0.4 0.4 0.5 0.5

0.0

0.5

1.0

1.5

2.0$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.2 0.3 0.3 0.2 0.2 0.2 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1

0.0

0.5

1.0

1.5

2.0$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.4 0.4 0.4 0.4 0.5 0.5 0.5 0.4 0.4 0.4 0.4 0.3 0.3 0.3 0.4 0.3

0.0

0.5

1.0

1.5

2.0$m



Allied health services - Average service payment

2.2.9 Average payment per Physiotherapy service by service quarter

2.2.10 Average payment per Exercise therapy service by service quarter

2.2.11 Average payment per Occupational therapy service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

69 68 65 67 67 65 63 65 65 64 62 63 64 64 62 63

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

135 132 123 126 129 129 123 124 126 124 120 123 124 123 122 125

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

126 124 117 118 121 119 112 115 115 114 109 111 114 114 113 114

0

100

200

300

$



Allied health services - Average service payment Allied health services - Average service payment

2.2.12 Average payment per Ambulance services service by service quarter

2.2.13 Average payment per Clinical psychology service by service quarter

2.2.14 Average payment per Psychology (other than clinical) service by service quarter

2.2.15 Average payment per other allied health service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

242 236 228 235 241 228 222 226 227 222 219 219 227 221 222 230

0

100

200

300$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

87 77 88 87 107 95 93 82 81 86 78 70 82 81 103 86

0

100

200

300$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2,004 2,533 2,425 1,850 2,935 1,794 1,962 1,777 1,952 2,586 2,487 2,396 2,300 2,652 2,099 2,130

0

1,000

2,000

3,000$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

240 231 224 225 221 219 201 209 208 218 195 205 223 219 221 236

0

100

200

300$



Allied health services - Proportion of allied health service payments

2.2.16 Physiotherapy service payments as a proportion of allied health service payments by service quarter

2.2.17 Exercise therapy service payments as a proportion of allied health service payments by service quarter

2.2.18 Occupational therapy service payments as a proportion of allied health service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

50.2 48.4 48.6 49.3 45.3 46.7 46.3 46.1 45.0 45.1 45.6 45.6 45.2 44.7 44.8 44.4

0

20

40

60

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

21.7 21.0 21.0 21.9 22.9 24.0 25.4 25.4 27.1 24.9 25.4 26.2 26.8 26.2 26.5 26.9

0

10

20

30

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

10.4 10.5 11.8 11.9 11.2 11.7 11.1 12.3 11.0 11.3 11.3 10.9 11.2 12.3 12.1 12.6

0

10

20

30

%



Allied health services - Proportion of allied health service payments Allied health services - Proportion of allied health service payments

2.2.19 Ambulance services service payments as a proportion of allied health service payments by service quarter

2.2.20 Clinical psychology service payments as a proportion of allied health service payments by service quarter

2.2.21 Psychology (other than clinical) service payments as a proportion of allied health service payments by service quarter

2.2.22 Other allied health service payments as a proportion of allied health service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

6.2 9.3 7.6 6.0 9.4 6.4 6.4 5.6 7.0 9.2 8.1 8.0 7.7 7.7 6.3 6.3

0

10

20

30%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

3.5 3.2 3.1 3.1 3.0 3.3 3.9 4.4 4.6 4.2 4.5 4.3 4.3 4.4 4.9 5.2

0

10

20

30%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2.7 3.0 3.0 2.8 2.8 2.6 1.4 1.2 1.1 1.1 1.1 1.5 1.3 1.1 0.9 1.0

0

10

20

30%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

5.2 4.5 5.0 5.0 5.4 5.2 5.6 4.9 4.2 4.2 4.0 3.4 3.7 3.6 4.5 3.7

0

10

20

30%



Vocational rehabilitation service referral indicators

2.3.1 Vocational rehabilitation service referral indicators

% Trend^

Vocational rehabilitation (VR) referral

Number of finalised claims with VR referral 985 -6.6 -5.2 ▼

Number of finalised claims 9,472 -4.6 -1.5 ■

VR referral rates^^ 10.4 -2.2 -3.7 ■


^ Legend for trend:

^^ Number of VR referrals per 100 finalised claims.

VR referral rates by initial finalisation quarter

Number of claims (with VR referral) by return to work outcome in the December (Q2) quarter of 2013/14

Return to work outcomes Number of claims % of total

Maintained At Work 135 14%

Returned To Work 428 43%

No Return To Work 189 19%

Settlement 233 24%

Total 985 100%


Current quarter


Current

quarter

% change from

previous quarter*


year*

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

9.6 9.8 9.4 9.5 9.4 9.1 10.1 10.6 9.0 10.2 10.4 10.8 10.7 9.6 10.6 10.4

0.0

2.0

4.0

6.0

8.0

10.0

12.0

Maintained At Work

14%

Returned To Work

43%

No Return To Work

19%

Settlement24%




Vocational rehabilitation services indicators

2.3.2 Vocational rehabilitation services indicators

% Trend^


Case Management 3,417,143 -5.8 8.1 ▲

Work Place Activities 726,120 -13.6 0.1 ■

Travel 1,201,737 -7.8 13.0 ▲

Reports - General 1,015,024 -0.8 5.9 ▲

Placement Activities 546,659 -5.7 18.9 ▲

Vocational Assessment 182,572 -18.2 -4.3 ■

Other Vocational Rehabilitation Services^^ 532,202 -7.2 17.4 ▲


Case Management 111.0 1.9 0.7 ■

Work Place Activities 99.8 2.3 -0.4 ■

Travel 203.4 1.6 0.4 ■

Reports - General 139.5 3.3 -6.3 ▼

Placement Activities 171.4 7.1 1.5 ■

Vocational Assessment 451.9 0.9 -9.0 ▼

Other Vocational Rehabilitation Services^^ 157.5 6.4 -1.8 ■

Case Management 44.8 1.0 -0.6 ■

Work Place Activities 9.5 -7.3 -7.9 ▼

Travel 15.8 -1.1 4.0 ■

Reports - General 13.3 6.3 -2.6 ■

Placement Activities 7.2 1.1 9.4 ▲

Vocational Assessment 2.4 -12.3 -11.9 ▼

Other Vocational Rehabilitation Services^^ 7.0 -0.5 8.0 ▲


^ Legend for trend:

Proportion of vocational rehabilitation service

payments (%)



^^ Other Vocational Rehabilitation Services include training and education, vocational counselling, ergonomic assessment,

job analysis and specialised retraining program assistance.

Current quarter

% change from

previous quarter*


year*




Vocational rehabilitation services - Total service payments

2.3.3 Total Case management service payments by service quarter

2.3.4 Total Work Place Activities service payments by service quarter

2.3.5 Total Travel service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2.7 2.7 2.8 2.7 2.8 2.8 3.0 2.9 3.2 3.2 3.1 3.2 3.5 3.7 3.6 3.4

0.0

1.0

2.0

3.0

4.0

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.9 0.9 0.9 0.9 1.0 1.0 0.9 0.8 0.9 0.9 0.9 0.7 0.7 0.8 0.8 0.7

0.0

1.0

2.0

3.0

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.8 0.8 0.9 0.8 0.9 0.9 1.0 0.9 1.0 1.0 1.1 1.1 1.1 1.3 1.3 1.2

0.0

0.5

1.0

1.5$m



Vocational rehabilitation services - Total service payments Vocational rehabilitation services - Total service payments

2.3.6 Total Reports - General service payments by service quarter

2.3.7 Total Placement Activities service payments by service quarter

2.3.8 Total Vocational Assessment service payments by service quarter

2.3.9 Total other vocation rehabilitation service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.8 0.9 0.8 0.9 0.8 0.9 0.9 0.9 0.9 0.9 0.9 1.0 1.0 1.0 1.0 1.0

0.0

1.0

2.0

3.0

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.5 0.5 0.5 0.4 0.4 0.4 0.5 0.6 0.6 0.6 0.5 0.5 0.5 0.6 0.6 0.5

0.0

0.5

1.0

1.5$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.2 0.2 0.2 0.1 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2

0.0

0.5

1.0

1.5$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.6 0.6 0.6 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.5 0.6 0.6 0.5

0.0

0.5

1.0

1.5$m



Vocational rehabilitation services - Average service payment

2.3.10 Average payment per Vocational rehabilitation - case management service by service quarter

2.3.11 Average payment per Vocational rehabilitation - work place activities service by service quarter

2.3.12 Average payment per Vocational rehabilitation - travel service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

108 105 105 111 113 109 109 115 116 116 105 110 118 116 109 111

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

105 103 101 108 110 109 106 117 124 118 108 100 101 101 98 100

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

189 184 185 191 200 188 189 197 208 214 205 203 207 214 200 203

0

100

200

300$



Vocational rehabilitation services - Average service payment Vocational rehabilitation services - Average service payment

2.3.13 Average payment per Vocational rehabilitation - reports - general service by service quarter

2.3.14 Average payment per Vocational rehabilitation - placement activities service by service quarter

2.3.15 Average payment per Vocational rehabilitation - vocational assessment (incl report) service by service quarter

2.3.16 Average payment per Other Vocational Rehabilitation service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

148 145 140 144 150 154 151 152 153 154 148 149 145 143 135 140

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

187 188 193 206 183 213 227 252 235 216 200 169 176 173 160 171

0

100

200

300$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

462 414 373 438 485 501 485 549 517 531 480 497 477 538 448 452

0

200

400

600$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

158 161 155 159 154 165 159 164 173 183 166 160 177 163 148 157

0

200

400

600$



Vocational rehabilitation services - Proportion of voc rehab service payments

2.3.17 Case management service payments as a proportion of voc rehab service payments by service quarter

2.3.18 Work Place Activities service payments as a proportion of voc rehab service payments by service quarter

2.3.19 Travel service payments as a proportion of voc rehab service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

40.9 41.1 41.8 42.1 42.9 42.1 42.0 43.3 43.5 43.9 43.1 45.1 46.3 45.2 44.4 44.8

0

20

40

60

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

13.7 13.7 14.1 13.8 14.4 14.5 13.0 12.0 12.4 11.9 11.7 10.3 9.7 9.3 10.3 9.5

0

10

20

30

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

12.3 12.5 13.1 13.3 13.8 13.4 14.2 13.3 14.4 14.5 15.8 15.2 14.5 15.9 16.0 15.8

0

5

10

15

20

%



Vocational rehabilitation services - Proportion of voc rehab service payments Vocational rehabilitation services - Proportion of voc rehab service payments

2.3.20 Reports - General service payments as a proportion of voc rehab service payments by service quarter

2.3.21 Placement activity service payments as a proportion of voc rehab service payments by service quarter

2.3.22 Vocational Assessment service payments as a proportion of voc rehab service payments by service quarter

2.3.23 Other voc rehab service payments as a proportion of voc rehab service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

12.8 13.0 12.7 13.4 12.7 12.9 12.5 12.8 12.2 12.4 12.7 13.7 13.1 12.7 12.5 13.3

0

10

20

30

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

8.2 7.7 7.3 6.5 5.3 6.3 7.5 8.5 7.7 7.9 7.5 6.6 6.5 6.9 7.1 7.2

0

5

10

15%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

3.3 3.0 2.3 2.3 2.7 2.8 3.2 2.7 2.8 2.6 2.2 2.7 2.8 2.9 2.7 2.4

0

5

10

15%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

8.9 9.0 8.6 8.5 8.1 8.0 7.6 7.4 7.2 6.7 7.1 6.5 7.2 7.0 7.0 7.0

0

5

10

15%



Other services indicators

2.4.1 Other services indicators

% Trend^


Supply of aids and appliances, orthotics 1,067,477 -6.9 1.7 ■

Pharmacy 913,339 -6.8 -11.2 ▼

Reports (n.e.c.) 219,477 -9.3 12.8 ▲

Home help services 8,747 4.8 -21.9 ▼

Alternative therapies 1,503 355.4 -48.0 ▼


Supply of aids and appliances, orthotics 93.0 -0.4 2.6 ■

Pharmacy 73.2 2.6 -4.7 ■

Reports (n.e.c.) 426.2 -2.4 9.7 ▲

Home help services 115.1 -7.6 -64.0 ▼

Alternative therapies 187.9 70.8 -22.0 ▼

Proportion of other service payments (%)

Supply of aids and appliances, orthotics 48.3 0.1 5.2 ▲

Pharmacy 41.3 0.2 -8.2 ▼

Reports (n.e.c.) 9.9 -2.4 16.7 ▲

Home help services 0.4 12.7 -19.2 ▼

Alternative therapies 0.1 389.8 -46.2 ▼


^ Legend for trend:



Current quarter

% change from

previous quarter*


year*




Other services - Total service payments

2.4.2 Total Supply of aids and appliances, orthotics service payments by service quarter

2.4.3 Total Pharmacy service payments by service quarter

2.4.4 Total Reports (n.e.c.) service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

1.3 1.3 1.3 1.3 1.2 1.2 1.2 1.1 1.1 1.1 1.1 1.0 1.0 1.0 1.0 0.9

0.0

1.0

2.0

3.0

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

1.0 1.1 1.1 1.2 1.3 1.4 1.2 1.2 1.3 1.2 1.2 1.0 1.1 1.1 1.1 1.1

0.0

1.0

2.0

3.0

$m

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.2 0.2 0.1 0.1 0.1 0.2 0.1 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2

0.0

0.5

1.0

1.5

$m



Other services - Total service payments

2.4.5 Total Home help services service payments by service quarter

2.4.6 Total Alternative therapies service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

18,955 12,832 11,317 13,783 4,670 16,236 9,858 11,242 15,668 30,232 17,755 11,204 9,468 8,504 8,344 8,747

0

20,000

40,000

60,000

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

443 1,777 3,706 4,696 376 2,937 2,238 6,977 5,735 1,981 3,635 2,891 3,371 1,598 330 1,503

0

10,000

20,000

30,000

$



Other services - Average service payment

2.4.7 Average payment per Supply of aids and appliances, orthotics service by service quarter

2.4.8 Average payment per Pharmacy service by service quarter

2.4.9 Average payment per Reports (n.e.c.) service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

97 111 98 105 120 124 104 104 110 100 95 91 97 91 93 93

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

93 91 86 88 86 87 84 83 81 80 76 77 76 74 71 73

0

100

200

300

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

505 466 370 400 347 468 341 472 367 390 334 388 405 396 437 426

0

300

600

900

$



Other services - Average service payment

2.4.10 Average payment per Home help services service by service quarter

2.4.11 Average payment per Alternative therapies service by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

333 204 290 219 259 387 210 144 137 336 231 320 430 258 125 115

0

300

600

900

$

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

63 71 103 174 94 173 75 199 229 198 202 241 375 320 110 188

0

300

600

900

$



Other services - Proportion of other service payments

2.4.12 Supply of aids and appliances, orthotics service payments as a proportion of other service payments by service quarter

2.4.14 Reports (n.e.c.) service payments as a proportion of other service payments by service quarter


2.4.13 Pharmacy service payments as a proportion of other service payments by service quarter

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

38.0 42.0 42.3 44.8 48.7 48.9 46.3 46.9 48.7 47.3 48.0 45.9 47.0 47.0 48.2 48.3

0

20

40

60

80

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

52.6 50.1 51.7 48.7 45.8 43.9 47.5 45.2 43.8 43.8 43.9 45.0 43.6 42.7 41.2 41.3

0

20

40

60

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

8.7 7.3 5.3 5.7 5.3 6.5 5.7 7.1 6.6 7.6 7.3 8.5 8.8 9.9 10.2 9.9

0

20

40

60

%



Other services - Proportion of other service payments

2.4.15 Home help services service payments as a proportion of other service payments by service quarter

2.4.16 Alternative therapies service payments as a proportion of other service payments by service quarter


2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.8 0.5 0.5 0.5 0.2 0.6 0.4 0.4 0.6 1.2 0.7 0.5 0.4 0.4 0.4 0.4

0

1

2

3

4

5

%

2009/10Q3

2009/10Q4

2010/11Q1

2010/11Q2

2010/11Q3

2010/11Q4

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

0.0 0.1 0.1 0.2 0.0 0.1 0.1 0.3 0.2 0.1 0.1 0.1 0.1 0.1 0.0 0.1

0

1

2

%



3.1.1 Services (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 347,558 367,870 386,904 394,478 103,624 96,901

Medical 372,292 382,696 395,562 398,969 100,746 95,175

Other 98,877 102,944 105,009 104,146 26,673 24,638

Vocational Rehabilitation 214,987 201,832 204,418 225,252 64,044 58,258

Grand Total 1,033,714 1,055,342 1,091,893 1,122,845 295,087 274,972

This indicator reports the number of services for each year/quarter of service.

3.1.2 Proportion of services (%)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 34 35 35 35 35 35

Medical 36 36 36 36 34 35

Other 10 10 10 9 9 9

Vocational Rehabilitation 21 19 19 20 22 21

Grand Total 100 100 100 100 100 100

This indicator reports the proportion of services for each year/quarter of service.

3.1.3 Service payments ($m)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 32.1 34.1 35.2 35.7 9.2 8.8

Medical 82.0 83.5 85.8 86.6 21.5 21.2

Other 10.3 10.5 10.2 9.4 2.4 2.2

Vocational Rehabilitation 26.6 26.3 28.4 30.1 8.2 7.6

Grand Total 151.1 154.4 159.7 161.7 41.3 39.8

This indicator reports total service payments for each year/quarter of service.

3.1.4 Proportion of service payments (%)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 21 22 22 22 22 22

Medical 54 54 54 54 52 53

Other 7 7 6 6 6 6


Grand Total 100 100 100 100 100 100

This indicator reports proportion of service payments for each year/quarter of service.

Section 3: Tables

All services



All services

3.1.5 Average service payment ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 92 93 91 90 89 91

Medical 220 218 217 217 213 223

Other 104 102 98 90 89 90


Grand Total 146 146 146 144 140 145

This indicator reports average service payments for each year/quarter of service.

3.1.6 Average services per finalised lost-time claim (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 29 31 29 30 29 31

Medical 16 18 17 18 17 18

Other 7 8 7 8 7 8


Grand Total 49 54 50 53 53 56

This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was lodged with the insurer.

The data is subjected to changes as claims data matures.

3.1.7 Average service payments per finalised lost-time claim ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 2,738 2,990 2,698 2,784 2,691 2,817

Medical 3,903 4,174 3,865 4,153 3,961 4,158

Other 932 999 842 811 740 758

Vocational Rehabilitation 7,072 7,549 6,672 6,732 6,660 6,858

Grand Total 7,505 8,181 7,427 7,960 7,711 8,129

This indicator reports the average service payment per claim, to date, by the year/quarter in which the claim was finalised by

the insurer.

Section 3: Tables



Medical services3.2.1 Services (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 372,290 382,695 395,549 398,882 100,588 94,719

Anaesthetist services 24,289 25,976 26,853 27,564 7,310 6,513

Consultant psychiatrist services 1,615 1,735 1,668 1,445 309 311

Dentistry 1,224 1,255 1,224 1,225 318 287

Diagnostic imaging services 39,209 40,753 42,642 42,879 10,651 10,288

General practitioner services 205,025 206,450 208,634 211,966 53,515 50,163

Medical non-schedule item 39,448 39,787 42,391 42,895 10,914 10,374

Medical procedures 7,140 7,152 7,297 7,347 1,723 1,617

Medicare reimbursements 339 115 206 179 53 60

Outpatient service (n.e.c.) 9,255 9,878 10,464 10,343 2,631 2,441

Physician, occ. & rehab physician services 4,007 4,303 4,206 4,082 1,036 989

Specialist services 40,739 45,291 49,964 48,957 12,128 11,676



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 100.0 100.0 100.0 100.0 100.0 100.0

Anaesthetist services 6.5 6.8 6.8 6.9 7.3 6.9

Consultant psychiatrist services 0.4 0.5 0.4 0.4 0.3 0.3

Dentistry 0.3 0.3 0.3 0.3 0.3 0.3

Diagnostic imaging services 10.5 10.6 10.8 10.7 10.6 10.9

General practitioner services 55.1 53.9 52.7 53.1 53.2 53.0

Medical non-schedule item 10.6 10.4 10.7 10.8 10.9 11.0

Medical procedures 1.9 1.9 1.8 1.8 1.7 1.7

Medicare reimbursements 0.1 0.0 0.1 0.0 0.1 0.1

Outpatient service (n.e.c.) 2.5 2.6 2.6 2.6 2.6 2.6

Physician, occ. & rehab physician services 1.1 1.1 1.1 1.0 1.0 1.0

Specialist services 10.9 11.8 12.6 12.3 12.1 12.3


Section 3: Tables



Medical services Medical services3.2.3 Service payments ($m)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 82.0 83.5 85.8 86.5 21.5 21.1



Dentistry 1.6 1.5 1.2 1.2 0.3 0.3











2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 100.0 100.0 100.0 100.0 100.0 100.0



Dentistry 1.9 1.8 1.4 1.4 1.5 1.2









This indicator reports proportion service of payments for each year/quarter of service.

Section 3: Tables



Medical services Medical services3.2.5 Average service payment ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 220 218 217 217 214 223

Anaesthetist services 418 414 410 409 395 421

Consultant psychiatrist services 278 259 247 252 272 261

Dentistry 1,280 1,203 1,008 1,016 1,019 878

Diagnostic imaging services 338 336 338 343 344 361

General practitioner services 94 93 92 93 94 96

Medical non-schedule item 647 666 642 638 605 640

Medical procedures 505 502 501 509 479 525

Medicare reimbursements 2,907 2,382 3,119 2,701 2,508 2,506

Outpatient service (n.e.c.) 240 231 229 223 237 239

Physician, occ. & rehab physician services 170 169 162 163 164 165

Specialist services 102 99 98 96 94 95

This indicator reports average service payment for each year/quarter of service.


2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 16 18 17 18 17 18

Anaesthetist services 5 5 5 5 5 5

Consultant psychiatrist services 10 10 9 9 8 10

Dentistry 4 5 5 6 4 5

Diagnostic imaging services 3 3 3 3 3 3


Medical non-schedule item 4 5 5 5 5 5


Medicare reimbursements 1 1 1 1 1 1




This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was lodged with the insurer.


Section 3: Tables



Medical services Medical services3.2.7 Average service payment per finalised lost-time claim ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Medical 3,903 4,174 3,865 4,153 3,961 4,158

Anaesthetist services 1,888 2,087 1,998 1,996 1,949 1,995

Consultant psychiatrist services 2,947 2,840 2,516 2,410 2,379 2,225

Dentistry 5,826 7,598 7,544 6,209 3,759 6,823

Diagnostic imaging services 1,006 1,138 1,122 1,197 1,160 1,183


Medical non-schedule item 3,590 3,697 3,441 3,348 3,127 3,264


Medicare reimbursements 4,423 3,603 3,705 3,890 3,563 4,970




This indicator reports the average service payment per claim, to date, by the year/quarter in which the claim was finalised by the insurer.

Section 3: Tables



Allied health services3.3.1 Services (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 347,558 367,870 386,902 394,433 103,577 96,655

Ambulance services 1,004 1,120 1,196 1,144 278 259

Chiropractic 7,770 7,095 7,387 6,980 1,449 1,247

Clinical psychology 4,671 4,541 6,718 7,027 2,038 1,976

Complementary therapy 553 427 335 247 89 71

Counselling 808 901 633 548 121 177

Counselling psychology 188 388 513 662 205 175

Exercise therapy 52,819 60,445 72,720 75,920 20,078 18,874

Hydrotherapy 5,211 4,965 5,723 4,371 1,078 1,077

Massage 3,804 3,368 3,267 2,719 670 600

Occupational therapy 28,047 33,465 35,196 36,353 9,933 9,689

Optometry 92 88 75 80 28 16

Osteopathy 561 553 517 447 129 159

Other allied health services 51 97 104 120 29 34

Pain management program 29 28 7 7 1 6

Physiotherapy 237,460 245,291 249,644 254,905 66,844 61,739

Podiatry 736 785 794 797 231 180

Psychology (other than clinical) 3,709 4,265 2,012 2,096 374 371

Speech pathology 45 48 61 10 2 5



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 100.0 100.0 100.0 100.0 100.0 100.0

Ambulance services 0.3 0.3 0.3 0.3 0.3 0.3

Chiropractic 2.2 1.9 1.9 1.8 1.4 1.3

Clinical psychology 1.3 1.2 1.7 1.8 2.0 2.0

Complementary therapy 0.2 0.1 0.1 0.1 0.1 0.1

Counselling 0.2 0.2 0.2 0.1 0.1 0.2

Counselling psychology 0.1 0.1 0.1 0.2 0.2 0.2

Exercise therapy 15.2 16.4 18.8 19.2 19.4 19.5

Hydrotherapy 1.5 1.3 1.5 1.1 1.0 1.1

Massage 1.1 0.9 0.8 0.7 0.6 0.6

Occupational therapy 8.1 9.1 9.1 9.2 9.6 10.0

Optometry 0.0 0.0 0.0 0.0 0.0 0.0

Osteopathy 0.2 0.2 0.1 0.1 0.1 0.2

Other allied health services 0.0 0.0 0.0 0.0 0.0 0.0

Pain management program 0.0 0.0 0.0 0.0 0.0 0.0

Physiotherapy 68.3 66.7 64.5 64.6 64.5 63.9

Podiatry 0.2 0.2 0.2 0.2 0.2 0.2

Psychology (other than clinical) 1.1 1.2 0.5 0.5 0.4 0.4

Speech pathology 0.0 0.0 0.0 0.0 0.0 0.0


Section 3: Tables



Allied health services Allied health services3.3.3 Service payments ($m)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 32.1 34.1 35.2 35.7 9.2 8.8


Chiropractic 0.4 0.4 0.4 0.4 0.1 0.1



Counselling 0.2 0.2 0.1 0.1 0.0 0.0



Hydrotherapy 0.1 0.1 0.1 0.1 0.0 0.0

Massage 0.3 0.3 0.3 0.2 0.1 0.0


Optometry 0.0 0.0 0.0 0.0 0.0 0.0

Osteopathy 0.0 0.0 0.0 0.0 0.0 0.0



Physiotherapy 16.0 16.2 16.1 16.1 4.1 3.9

Podiatry 0.1 0.2 0.2 0.1 0.1 0.0





2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 100.0 100.0 100.0 100.0 100.0 100.0


Chiropractic 1.4 1.2 1.1 1.0 0.8 0.8



Counselling 0.5 0.6 0.3 0.3 0.3 0.4



Hydrotherapy 0.3 0.3 0.4 0.3 0.4 0.4

Massage 1.0 0.8 0.7 0.6 0.6 0.5


Optometry 0.1 0.1 0.1 0.1 0.1 0.1

Osteopathy 0.1 0.1 0.1 0.1 0.1 0.1



Physiotherapy 50.0 47.4 45.6 45.2 44.8 44.4

Podiatry 0.4 0.5 0.5 0.4 0.5 0.4




Section 3: Tables



Allied health services Allied health services3.3.5 Average service payment ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 92 93 91 90 89 91

Ambulance services 1,941 2,240 2,088 2,455 2,099 2,130

Chiropractic 56 55 53 53 52 53

Clinical psychology 239 233 224 221 222 230

Complementary therapy 788 895 1,141 505 1,048 621

Counselling 209 217 193 187 265 197


Exercise therapy 131 127 125 123 122 125

Hydrotherapy 19 18 22 26 33 33

Massage 83 78 78 82 81 79

Occupational therapy 125 119 114 112 113 114

Optometry 488 447 453 541 316 442

Osteopathy 81 76 80 75 81 65



Physiotherapy 68 66 64 63 62 63

Podiatry 181 217 208 158 217 187

Psychology (other than clinical) 230 222 208 210 221 236




2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 29 31 29 30 29 31

Ambulance services 1 1 1 1 1 1

Chiropractic 14 16 14 16 11 16

Clinical psychology 9 11 9 11 10 9

Complementary therapy 3 3 3 3 2 2

Counselling 5 6 6 5 5 5


Exercise therapy 18 18 19 19 19 21

Hydrotherapy 10 9 11 10 8 7

Massage 12 11 12 12 13 9

Occupational therapy 14 14 13 12 12 12

Optometry 1 2 1 1 1 1

Osteopathy 8 10 12 8 11 5



Physiotherapy 25 27 24 25 25 25

Podiatry 3 3 4 4 3 3

Psychology (other than clinical) 7 8 10 9 8 8


This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was finalised by the insurer.

Section 3: Tables



Allied health services Allied health services3.3.7 Average service payment per finalised lost-time claim ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Allied Health 2738 2990 2698 2784 2691 2817

Ambulance services 1,642 2,492 2,371 2,465 2,058 2,909

Chiropractic 846 915 791 876 594 869

Clinical psychology 2,438 2,786 2,267 2,587 2,356 2,053

Complementary therapy 2,336 2,509 2,135 2,554 3,139 1,261

Counselling 1,122 1,199 1,300 1,200 1,001 1,325

Counselling psychology 920 1,191 901 1,124 1,025 812

Exercise therapy 2,333 2,395 2,404 2,449 2,373 2,626

Hydrotherapy 204 199 213 212 172 152

Massage 1,036 929 974 958 1,032 653

Occupational therapy 1,766 1,765 1,573 1,411 1,451 1,405

Optometry 623 506 780 614 444 429

Osteopathy 677 738 962 646 874 414

Other allied health services 610 711 365 384 9,198 853

Pain management program 2,298 773 1,479 633 278 266

Physiotherapy 1,728 1,835 1,640 1,657 1,614 1,623

Podiatry 865 638 727 663 570 621

Psychology (other than clinical) 1,771 1,927 2,196 1,901 1,905 1,560

Speech pathology 1,396 3,399 656 2,985 - -


Section 3: Tables



Vocational rehabilitation services3.4.1 Services (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Vocational rehabilitation services 214,987 201,832 204,418 225,250 64,022 58,228

Aids & Appliances 234 183 217 285 40 27

Aids & Appliances Assessment 89 88 57 72 15 20

Case Management 107,539 101,671 107,495 120,474 33,319 30,794

Ergonomic Assessment 335 307 349 297 103 95

Functional Capacity Assessment 203 131 115 98 19 14

Job Demands Assessment 134 87 39 62 19 14

Medical Costs 8,332 8,341 7,142 7,575 2,622 2,191

Placement Activities 11,545 8,431 9,695 11,532 3,620 3,189

Purchase of Aids & Appliances 861 194 260 113 39 39

Reports - General 23,911 23,091 23,247 26,827 7,583 7,276

Retraining Criteria Assistance 28 13 32 11 3 2

Service n.e.c. - 3 13 4 1 1

Specialised Retrain. Program Assistance 22 1 14 10 - -

Support Counselling 1,156 728 559 572 237 224

Training & Education 1,240 961 790 727 146 138

Travel 17,734 18,452 19,928 22,274 6,510 5,909

Vocational Assessment 1,803 1,474 1,542 1,598 498 404

Vocational Counselling 648 555 480 399 138 123

Work Place Activities 36,870 34,911 30,368 29,996 8,616 7,276

Worksite Assessment 2,303 2,210 2,076 2,324 494 492



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Vocational rehabilitation services 100.0 100.0 100.0 100.0 100.0 100.0

Aids & Appliances 0.1 0.1 0.1 0.1 0.1 0.0

Aids & Appliances Assessment 0.0 0.0 0.0 0.0 0.0 0.0

Case Management 50.0 50.4 52.6 53.5 52.0 52.9

Ergonomic Assessment 0.2 0.2 0.2 0.1 0.2 0.2

Functional Capacity Assessment 0.1 0.1 0.1 0.0 0.0 0.0

Job Demands Assessment 0.1 0.0 0.0 0.0 0.0 0.0

Medical Costs 3.9 4.1 3.5 3.4 4.1 3.8

Placement Activities 5.4 4.2 4.7 5.1 5.7 5.5

Purchase of Aids & Appliances 0.4 0.1 0.1 0.1 0.1 0.1

Reports - General 11.1 11.4 11.4 11.9 11.8 12.5

Retraining Criteria Assistance 0.0 0.0 0.0 0.0 0.0 0.0

Service n.e.c. - 0.0 0.0 0.0 0.0 0.0

Specialised Retrain. Program Assistance 0.0 0.0 0.0 0.0 - -

Support Counselling 0.5 0.4 0.3 0.3 0.4 0.4

Training & Education 0.6 0.5 0.4 0.3 0.2 0.2

Travel 8.2 9.1 9.7 9.9 10.2 10.1

Vocational Assessment 0.8 0.7 0.8 0.7 0.8 0.7

Vocational Counselling 0.3 0.3 0.2 0.2 0.2 0.2

Work Place Activities 17.1 17.3 14.9 13.3 13.5 12.5

Worksite Assessment 1.1 1.1 1.0 1.0 0.8 0.8


Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.3 Service payments ($m)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2


Aids & Appliances 0.0 0.0 0.0 0.0 0.0 0.0


Case Management 11.0 11.1 12.3 13.5 3.6 3.4




Medical Costs 0.7 0.7 0.6 0.8 0.3 0.2



Reports - General 3.4 3.4 3.5 3.9 1.0 1.0


Service n.e.c. - 0.0 0.0 0.0 0.0 0.0




Travel 3.2 3.5 4.0 4.6 1.3 1.2







2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2


Aids & Appliances 0.1 0.1 0.1 0.1 0.0 0.0


Case Management 41.2 42.3 43.1 44.9 44.4 44.8




Medical Costs 2.6 2.8 2.3 2.6 3.2 3.0



Reports - General 12.9 12.9 12.5 13.0 12.5 13.3


Service n.e.c. - 0.0 0.0 0.0 0.0 0.0




Travel 12.1 13.4 14.1 15.3 16.0 15.8






Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.5 Average service payment ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Vocational rehabilitation services 124 130 139 134 128 131

Aids & Appliances 110 132 115 92 84 136


Case Management 102 109 114 112 109 111




Medical Costs 83 88 91 103 101 103

Placement Activities 180 198 231 179 160 171


Reports - General 144 147 152 146 135 140


Service n.e.c. - 213- 92 1,038 3,920 168

Specialised Retrain. Program Assistance 1,062 510 460 656 - -

Support Counselling 152 162 179 187 171 178

Training & Education 298 363 462 481 463 508

Travel 181 191 201 207 200 203

Vocational Assessment 432 448 517 500 448 452


Work Place Activities 102 107 116 103 98 100

Worksite Assessment 277 281 277 248 249 259



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Vocational rehabilitation services 55 59 52 52 51 53

Aids & Appliances 2 2 2 2 2 2


Case Management 29 30 28 28 28 28




Medical Costs 5 6 5 5 4 4

Placement Activities 8 8 7 7 7 7


Reports - General 7 7 7 7 7 7


Service n.e.c. 1 1 0 2 - 1

Specialised Retrain. Program Assistance 2 1 2 2 1 1



Travel 5 6 5 5 5 6



Work Place Activities 13 13 12 11 11 11



Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.7 Average service payment per finalised lost-time claim ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Vocational rehabilitation services 7,057 7,534 6,666 6,727 6,655 6,856

Aids & Appliances 278 279 199 223 166 255


Case Management 3,028 3,202 2,969 2,982 3,017 3,031




Medical Costs 421 485 468 434 400 433

Placement Activities 1,406 1,536 1,454 1,369 1,302 1,303


Reports - General 1,029 1,079 1,010 996 972 989


Service n.e.c. 1,190 867 2,997 1,849 - 23

Specialised Retrain. Program Assistance 2,292 868 1,217 783 190 1,566



Travel 933 1,022 959 1,012 1,048 1,114



Work Place Activities 1,387 1,436 1,239 1,235 1,137 1,106



Section 3: Tables



Other services

3.5.1 Services (number)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 98,877 102,944 105,008 104,136 26,635 24,554

Alternative therapies 49 84 100 44 3 8

Home help services 254 162 329 167 67 76

Pharmacy 58,588 57,493 56,467 54,334 13,736 12,475

Reports (n.e.c.) 1,719 1,525 1,777 2,127 554 515

Supply of aids and appliances, orthotics 38,267 43,680 46,335 47,464 12,275 11,480



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 100.0 100.0 100.0 100.0 100.0 100.0

Alternative therapies 0.0 0.1 0.1 0.0 0.0 0.0

Home help services 0.3 0.2 0.3 0.2 0.3 0.3

Pharmacy 59.3 55.8 53.8 52.2 51.6 50.8

Reports (n.e.c.) 1.7 1.5 1.7 2.0 2.1 2.1

Supply of aids and appliances, orthotics 38.7 42.4 44.1 45.6 46.1 46.8




Other services Other services

3.5.3 Service payments ($m)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 10.3 10.5 10.2 9.4 2.4 2.2



Pharmacy 5.4 5.0 4.6 4.1 1.0 0.9

Reports (n.e.c.) 0.8 0.6 0.7 0.8 0.2 0.2




2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 100.0 100.0 100.0 100.0 100.0 100.0



Pharmacy 52.1 47.4 45.1 43.8 41.2 41.3

Reports (n.e.c.) 8.2 5.7 6.8 8.6 10.2 9.9



Section 3: Tables



Other services

3.5.5 Average service payment ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 104 102 98 90 89 90



Pharmacy 92 87 82 76 71 73

Reports (n.e.c.) 493 396 390 381 437 426

Supply of aids and appliances, orthotics 105 112 105 93 93 93



2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 7 8 7 8 7 8



Pharmacy 6 7 6 6 6 6

Reports (n.e.c.) 2 2 2 2 2 2




3.5.7 Average service payment per finalised lost-time claim ($)

2009/10 2010/11 2011/12 2012/13

2013/14 Q1 2013/14 Q2

Other 932 999 842 811 740 758


Home help services 3,346 2,545 2,476 1,110 1,575 1,374

Pharmacy 688 743 610 603 546 549

Reports (n.e.c.) 1,273 1,058 959 827 556 659




Section 3: Tables



TERM DEFINITION / EXPLANATION OF TERM

Active claims Refers to a claim with one or more service payments in a financial year/quarter.

Average payment

per service

This represents the total cost of payments divided by the number of services incurred

during a service quarter/year (see definition for service quarter/year below).

Allied health

service payments

Refers to payments made under Clause 17(1) and (3) of Schedule 1 of the Workers'

Compensation and Injury Management Act 1981. Payments are adjusted to allow for

meaningful comparison over time. Service payments in this category include:

physiotherapy

ambulance

psychology.

Medical service

payments

Refers to payments made under Clause 17(1), (3) and (5) of Schedule 1 of the Workers'

Compensation and Injury Management Act 1981 . These payments are made to

Medical/General Practitioners who treat the injured worker. It includes consultation and

treatment expenses. It also refers to total payments made to Specialists to whom the

Medical/General Practitioner refers the injured worker. It includes consultation and

treatment expenses rendered by Specialists. Payments are adjusted for inflation to allow

for meaningful comparisons over time. For further information, see the Q1 insurer/self-

insurer data specification on the WorkCover WA website: www.workcover.wa.gov.au.

Non-schedule

items

Refers to procedures which are not included in the schedule of medical items for which

WorkCover WA sets prescribed fees.

Other service

payments

Refers to payments made under Clause 17(1), (3), (4), (5) and (6) of Schedule 1 of the

Workers' Compensation and Injury Management Act 1981 . Payments are adjusted to

allow for meaningful comparison over time. Service payments in this category include:

pharmacy

supply of aids and appliances.

Percentage change

from previous

reference period

A percentage change represents the relative change between the current reference

period in comparison to the previous reference period (i.e. [current - previous] / previous

value * 100).

For example, if the average payment for March (Q3) 2011/12 quarter is $138.6 million and

$138.8 million for June (Q4) 2011/12 quarter, then [138.8 - 138.6] / 138.6 * 100 = +0.1%.

Schedule items Refers to defined medical procedures and the associated fee payable.

Service payment Is collated based on the financial year or quarter the service was provided as part of injury

management for the injured worker. Payments are adjusted for inflation to allow for

meaningful comparisons over time.

Service year/

period/quarter

Refers to the year, period or quarter when services were provided as part of the injury

management for a worker's compensation claim, irrespective of when the injury occurred

or when the payment was made.

Vocational

rehabilitation

service payments

Refers to payments made under Clause 17(1a) of Schedule 1 of the Workers'

Compensation and Injury Management Act 1981. These payments are in relation to the

progressive and co-ordinated use of measures for counselling, occupational and

vocational training and retraining, work assessments and the use of aids, appliances,

services or other means to facilitate the restoration of those workers to their fullest

capacity for gainful employment for which they are capable. Payments are adjusted for

inflation to allow for meaningful comparisons over time.

Section 4: Glossary



Disclaimer

1 Due to the dynamic nature of workers’ compensation claims, the interpretation of data contained

within this report (the data) must be undertaken with some caution. Data users are cautioned to

consider carefully the provisional nature of the data before using it for decisions that concern

personal or public safety or the conduct of business that involves substantial monetary or operational

consequences.

2 The accuracy or reliability of the data is not guaranteed or warranted in any way. WorkCover WA has

made a reasonable effort to ensure that the data is up-to-date, accurate, complete, and

comprehensive at the time of disclosure. This data reflects data reported to this agency by insurers

for the reporting periods indicated. Data users are responsible for ensuring by independent

verification its accuracy, currency or completeness.

3 Neither WorkCover WA, or its agencies or representatives are responsible for data that is

misinterpreted or altered in any way. Derived conclusions and analysis generated from this data are

not to be considered attributable to WorkCover WA.

4 This data is provided as is and in no event shall WorkCover WA, its agencies or representatives be

liable for any damages, including, without limitation, damages resulting from lost data or lost profits or

revenue, the costs of recovering such data, the costs of substitute data, claims by third parties or for

other similar costs, or any special, incidental, punitive or consequential damages, arising out of the

use of the data.

5 Information concerning the accuracy and appropriate uses of the data or concerning other workers’

compensation data may be obtained by contacting WorkCover WA.


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