8/12/2019 Service Solutions Training Courses & Workshops

1/5

Professional Capability Enhancement

Courses

8/12/2019 Service Solutions Training Courses & Workshops

2/5

About Service Solutions..Service Solutions is an organization centred on performance oriented

professionals with a broad knowledge of business issues and a deep

understanding of specific industries. By enhancing our consulting and

outsourcing expertise with alliances and other capabilities, we give our clients

access to expertise which matches each clients unique needs. Our focus is on

niche consulting areas, and bringing in effective partnerships or expertise

wherever needed to ensure a comprehensive engagement.

Service Solutions is a company managed by a team of specialists, proficient in

the art of customer services across industries. The key manager of the initiative

is Vijay Jassal. Vijay brings with him 16 years of experience. While his

association with a number of reputed firms to include names like Vodafone, Taj

Group of Hotels, First Gulf Bank, Funcity, IMT-Ghaziabad, Softage, Aircel, The

French Loaf, Softage, Unicharm to name a few. His tenure as heading customer

support brings with him, the art of managing large & transaction oriented

operations while ensure the finesse of serving end customers. He has always

effectively used the organizations frontline to build equity with the

organizations customers and hence developed people management as a core

strength. His skills in planning implementation and overall management have

been honed in managing large & fast growing service sector that has both a

mass & HNI customer base.

8/12/2019 Service Solutions Training Courses & Workshops

3/5

TRAININGS

ModuleTarget

AudienceDuration Course Content

Personality

Development

1. New Team Members2. Middle Management3. Team members

interfacing withcustomers

14 hours

1. Ways to Project a Positive Personality to others

2. Developing the Qualities of a Winner3. Overcoming Shyness and gaining of Confidence4. How to be Self Motivated

5. Reducing Negativity and Developing Positive Attitudes to Life6. Developing Communication Skills

7. Developing better Interpersonal Relationships with others8. Resolving Conflicts in Relationships

9. Building Trust in Relationships10. Managing your Time effectively

11. Overcoming the habit of Postponing12. How to set Priorities in life13. How to be Assertive with others

14. How to Manage Anger and Frustrations15. Cultivating the Habits of Successful People

16. Developing a Balanced Personality

Appraising the

Team Members

1. All supervisors,managers who areresponsible for

appraising the teammembers

7 hours

1. Understanding the word "Appraisal"2. What is sought in the Appraisal3. My first Appraisal

4. Body language5. Getting ready for the Appraisal

6. At the meeting7. During the Appraisal

8. After the Appraisal

Customer

Handling Skills

1. All team membersinterfacing with the

customers

21 hours

1. Initiating a customer focus2. How to introduce the customer service programme3. Generating commitment

4. How to generate commitment to the introduction of a

customer service focus5. Where does customer service fit in?6. What do we offer our customers?

7. How to define the team's service niches and servicecharacteristics

8. Seeking customer feedback9. How to find out what customers want and how they see you10. Best practice benchmarking

11. Creating a positive image12. Getting the message across

13. To learn how to communicate with your customers14. Dealing with difficult customers

15. How to learn how to deal with problem or difficult customers16. How to make customer service a way of life

Presentation

Skills

1. Supervisors2. Marketing team

members

15 hours

1. Factors that create impact in Face- to-Face Presentations

2. Non Verbal Communication: Posture, Movement, Gestures3. Using Body Language in Presentations

4. The process of Preparing Effective Presentations5. Determining the Strategy and Objective's of a Presentation

6. Creating the Outline of a Presentation7. Organizing and Presenting your ideas in an Impact way

8. Starting Successfully: How to Begin a Presentation9. Techniques for Concluding a Presentation with impact10. Developing and Using effective Visual Aids

11. Performance and Voice Modulation12. Controlling Speaking Stress and Fear

13. Handling the Question Answer Session14. Creating the balance between tools and technology

15. Dealing with Presentation Disasters

8/12/2019 Service Solutions Training Courses & Workshops

4/5

WORKSHOPS

Workshop Particulars

Management

Development

Program

A highly focused and objective driven intensive program.Especially beneficial for :

- Aspiring team members with potential whom theorganisation want to groom for the next level

- Organizations wanting to setup a formal PerformanceReview Mechanism

The duration of this workshop is generally 2 days, at an

offsite location

Development

Centre

A workshop to identify succession capabilities within theteam

Especially beneficial organically grown organizations nowlooking for succession capabilities within the team, as ittests the following for each participant :

- Operations Skill,- Team Work,- Decision making,- Leadership Quality,- Business Orientation,- Psychometric Profiling

The duration of this workshop is generally 2 days, at anoffsite location

Team Building

A workshop meant to bond different teams in the

organisation.

The participants are put through various activities and

discussions on real life bottlenecks to emerge as a unified

single vision group after the workshop.

The duration of this workshop is generally 2 days, at an

offsite location

8/12/2019 Service Solutions Training Courses & Workshops

5/5

Customer

Centricity

It is about bringing the entire organization on the same page

of internal/external customer service through an intensive

workshop.

The workshop is highly focused and the output is very clearand tangible solutions to the problems faced by various

departments.

After an intense inter-departmental brainstorming session

clear actionables are drawn and responsibilities are

assigned.

The finally agreed outcomes are then presented to the

Business Head / Decision Maker who moderates & okays the

action plans.

These actionables are then monitored by us from the outside

and workshopped again at regular intervals.

This is a medium term initiative (6 to 9 Months).

For more details:

Visit : www.servicesolutions.co.in

Email: mail@servicesolutions.co.in

Call :(011) 41554792 / +91-9873383242