service sector management

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N.G ACHARYA & D.K MARATHE COLLEGE PROJECT ON : TRAVEL & TOURISM

Transcript of service sector management

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N.G ACHARYA & D.K MARATHE COLLEGE

PROJECT ON : TRAVEL & TOURISM

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GROUP MEMBERS

• DIVYA RAMAKRISHNAN : 09• JUSTIN JOY : 15• BHAGWAN SAHU : 42• PRITI SHARMA : 48• SIJU SIMON : 34

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INTRODUCTION

TRAVEL TOURISM

TRAVEL & TOURISM

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SCOPE OF TOURISM

• The scope of tourism is not a contrast one but an ever expanding one. Today not only the higher class but also the higher middle and middle classes have developed a desire to see the world for themselves what they have read.

• Tourism is growing at almost twice the pace in comparison to the rest of the world in the Asia-Pacific region.

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FACTORS DEVELOPING TOURISM

1. Natural factor(a) National

(b)International

2. Socio-economic factor

(a)National

(b)International

3. Political factor

(a)National

(b)International

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TYPRS OF TOURISM• Domestic tourism• Internal tourism• Recreational tourism• Health tourism(Medical tourism)• Sports tourism• Cultural tourism• Business tourism• Ethnic tourism• Beach tourism • Adventure tourism• Religious tourism

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IMPORTANCE OF TOURISM

• GLOBAL RECOGNITION

• BOOST INTERNATIONAL TRADE

• SOLVING UNEMPLOYEMENT PROBLEM

• PROMOTING PEACEFUL COEXISTENCE

• HIGHER PENETRATION

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IMPACT OF TOURISM INDUSTRY ON INDIAN ENVIRONMENT

NEGATIVEPOSITIVE

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TOURISM PRODUCTS

• ACCOMMODATION

• ATTRACTION

• TRANSPORTATION

• RECREATION

• SHOPPING

• RESTAURANT

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FEATURES OF TOURISM PRODUCT

• SERVICE PRODUCT

• HIGHLY PERISHABLE

• SERVICES USED FOR PLEASURE

• USERS ARE HETEROGENOUS GROUP OF PEOPLE

• REQUIREMENT OF ADEQUATE INFRASTURE

• USERS TO COME TO PRODUCTION

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MARKETING SEGMENTATION IN TOURISM

TOURISM DEMOGRAPHIC

SEGMENTATION

PSYCHOGRAPHIC SEGMENTATION

SOCIO-ECONOMIC SEGMENTATION

GEOGRAPHICAL SEGMENTATION

Cities,provinces,region,countries

Age, Sex ,Occupation ,Income ,Education ,Class ,Religion

Life style, personality, motives, product knowledge

Rich, poor, rural, urban

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MARKETING MIX FOR TOURISM PRODUCT

PRICING

PLACEPEOPLE PROMOTION

4P’S

PROCESS

PRODUCT MIX

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SWOT ANALYSISOPPORTUNITIES

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CONCLUSION

• Tourism will be the largest industry that the world has ever seen.

• Tourism accounts for 30 % of the global trade and comprise 12% of the world GDP.

• This project suggest that there are great opportunities lying ahead after being left behind in five decades or more.

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THANK YOU

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Natural factors NATIONAL

KOVALAM BEACH

HIMALAYAS

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Natural factorsINTERNATIONAL

SKATING

MONTREAUX - SWITZERLAND

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Socio-economic factor

TAJ MAHAL

NATIONAL

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Socio-economic factorINTERNATIONAL

ROME - ITALY

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Political factorNATIONAL

KASHMIR

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Political factorINTERNATIONAL

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TYPRS OF TOURISM

Recreational tourism

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TYPRS OF TOURISM

Health tourism(Medical tourism)

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TYPRS OF TOURISM

Sports tourism

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IMPACT OF TOURISM INDUSTRY ON INDIAN ENVIRONMENT

NEGATIVE IMPACT

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TYPRS OF TOURISM

Religious tourism

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• Travel is the change in location.

• Travel is most commonly for recreation.

TRAVEL & TOURISM

TRAVEL

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TRAVEL & TOURISM

• According to Hunziker and Krapf,”Tourism is the totality of relationship and phenomenon arising from the travel and stay of strangers, provided the stay does not imply the establishment of a permanent residence and is not connected with a remunerated activity”.

TOURISM

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• Tourism is a very complex industry due to multiple activities that satisfies the need of the tourist tourism includes transportation, accommodation, food , catering , tourist attraction as well as organizers like tour operators and travel agents. Tourism involves short-term movement of people to a place distant from the place of residence. Thus it becomes a service industry.

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TOURISM PRODUCTS

ACCOMMODATIONSTAR HOTELS

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TOURISM PRODUCTS

ATTRACTION

NATURAL SCENES

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TOURISM PRODUCTS

TRANSPORTATION

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TOURISM PRODUCTS

RECREATIONMUSIC

THEATRE

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TOURISM PRODUCTS

HANDICRAFTS

SHOPPING

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TOURISM PRODUCTS

RESTAURANT

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PRODUCT MIX• Tourism is a composite product with component like

attraction, facilities and transportation. • Innovation in tourism product helps raising the

sensitivity. The users of the services are looking forward to better and improved product tour.

• A well designed package tour ,covering wide range helps in attracting potential tourist.

• Travel agents are the vehicles who can give fill up to tourism industry.

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PRICING

• Pricing of the tourist product is complex. Geographical location of the destination, seasonality and varying demand effects the pricing decision.

• The different pricing methods generally used are cost based pricing, demand based pricing and competition based pricing.

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PROMOTION

• The promotion mix includes advertising, publicity, sales support and public relations.

• The purpose of promotion is to make available the information to the user.

• Another imp. component of the promotion mix is public relation as it helps in projecting the image of the organization.

• The word -of-mouth promotion is an important tool in tourism marketing.

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PLACE

Place or distribution management is concerned with two things :-

• Availability and Accessibility • Tourist centers should be located at suitable points.

If the tourist spots are natural there is no question of selection.

• The site selected should have natural surroundings, increased accessibility and improved amenities seeing that ecological balance is not disturbed.

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PEOPLE

• The person who attends to the needs of tourists forms an essential ingredient in tourism marketing.

• In the tourism industry the travel agent and the travel guides are the two imp. People who speak a lot about the industry.

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PROCESS

The operation process of the tourism firm will depend on the size of the tourist firm. The steps involved in the delivery of the tourist product are as follows:-

• Provision of travel information• Preparation of itineraries• Liaison with providers of service• Planning and costing tours.• Ticketing• Provision for foreign currency and insurance

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STRENGTHS

• India a culmination of deserts , forests, mountains, beaches, various civilization, culture, traditions, historical monuments.

WEAKNESS

• Improper marketing of Indian tourism abroad.

OPPORTUNITIES

• Growth of domestic tourism and special packages offered.

THREATS

• Economic conditions and political turmoil in other countries affects tourism.

• Growing terrorism.