service sector management
Transcript of service sector management
N.G ACHARYA & D.K MARATHE COLLEGE
PROJECT ON : TRAVEL & TOURISM
GROUP MEMBERS
• DIVYA RAMAKRISHNAN : 09• JUSTIN JOY : 15• BHAGWAN SAHU : 42• PRITI SHARMA : 48• SIJU SIMON : 34
INTRODUCTION
TRAVEL TOURISM
TRAVEL & TOURISM
SCOPE OF TOURISM
• The scope of tourism is not a contrast one but an ever expanding one. Today not only the higher class but also the higher middle and middle classes have developed a desire to see the world for themselves what they have read.
• Tourism is growing at almost twice the pace in comparison to the rest of the world in the Asia-Pacific region.
FACTORS DEVELOPING TOURISM
1. Natural factor(a) National
(b)International
2. Socio-economic factor
(a)National
(b)International
3. Political factor
(a)National
(b)International
TYPRS OF TOURISM• Domestic tourism• Internal tourism• Recreational tourism• Health tourism(Medical tourism)• Sports tourism• Cultural tourism• Business tourism• Ethnic tourism• Beach tourism • Adventure tourism• Religious tourism
IMPORTANCE OF TOURISM
• GLOBAL RECOGNITION
• BOOST INTERNATIONAL TRADE
• SOLVING UNEMPLOYEMENT PROBLEM
• PROMOTING PEACEFUL COEXISTENCE
• HIGHER PENETRATION
IMPACT OF TOURISM INDUSTRY ON INDIAN ENVIRONMENT
NEGATIVEPOSITIVE
TOURISM PRODUCTS
• ACCOMMODATION
• ATTRACTION
• TRANSPORTATION
• RECREATION
• SHOPPING
• RESTAURANT
FEATURES OF TOURISM PRODUCT
• SERVICE PRODUCT
• HIGHLY PERISHABLE
• SERVICES USED FOR PLEASURE
• USERS ARE HETEROGENOUS GROUP OF PEOPLE
• REQUIREMENT OF ADEQUATE INFRASTURE
• USERS TO COME TO PRODUCTION
MARKETING SEGMENTATION IN TOURISM
TOURISM DEMOGRAPHIC
SEGMENTATION
PSYCHOGRAPHIC SEGMENTATION
SOCIO-ECONOMIC SEGMENTATION
GEOGRAPHICAL SEGMENTATION
Cities,provinces,region,countries
Age, Sex ,Occupation ,Income ,Education ,Class ,Religion
Life style, personality, motives, product knowledge
Rich, poor, rural, urban
MARKETING MIX FOR TOURISM PRODUCT
PRICING
PLACEPEOPLE PROMOTION
4P’S
PROCESS
PRODUCT MIX
SWOT ANALYSISOPPORTUNITIES
CONCLUSION
• Tourism will be the largest industry that the world has ever seen.
• Tourism accounts for 30 % of the global trade and comprise 12% of the world GDP.
• This project suggest that there are great opportunities lying ahead after being left behind in five decades or more.
THANK YOU
Natural factors NATIONAL
KOVALAM BEACH
HIMALAYAS
Natural factorsINTERNATIONAL
SKATING
MONTREAUX - SWITZERLAND
Socio-economic factor
TAJ MAHAL
NATIONAL
Socio-economic factorINTERNATIONAL
ROME - ITALY
Political factorNATIONAL
KASHMIR
Political factorINTERNATIONAL
TYPRS OF TOURISM
Recreational tourism
TYPRS OF TOURISM
Health tourism(Medical tourism)
TYPRS OF TOURISM
Sports tourism
IMPACT OF TOURISM INDUSTRY ON INDIAN ENVIRONMENT
NEGATIVE IMPACT
TYPRS OF TOURISM
Religious tourism
• Travel is the change in location.
• Travel is most commonly for recreation.
TRAVEL & TOURISM
TRAVEL
TRAVEL & TOURISM
• According to Hunziker and Krapf,”Tourism is the totality of relationship and phenomenon arising from the travel and stay of strangers, provided the stay does not imply the establishment of a permanent residence and is not connected with a remunerated activity”.
TOURISM
• Tourism is a very complex industry due to multiple activities that satisfies the need of the tourist tourism includes transportation, accommodation, food , catering , tourist attraction as well as organizers like tour operators and travel agents. Tourism involves short-term movement of people to a place distant from the place of residence. Thus it becomes a service industry.
TOURISM PRODUCTS
ACCOMMODATIONSTAR HOTELS
TOURISM PRODUCTS
ATTRACTION
NATURAL SCENES
TOURISM PRODUCTS
TRANSPORTATION
TOURISM PRODUCTS
RECREATIONMUSIC
THEATRE
TOURISM PRODUCTS
HANDICRAFTS
SHOPPING
TOURISM PRODUCTS
RESTAURANT
PRODUCT MIX• Tourism is a composite product with component like
attraction, facilities and transportation. • Innovation in tourism product helps raising the
sensitivity. The users of the services are looking forward to better and improved product tour.
• A well designed package tour ,covering wide range helps in attracting potential tourist.
• Travel agents are the vehicles who can give fill up to tourism industry.
PRICING
• Pricing of the tourist product is complex. Geographical location of the destination, seasonality and varying demand effects the pricing decision.
• The different pricing methods generally used are cost based pricing, demand based pricing and competition based pricing.
PROMOTION
• The promotion mix includes advertising, publicity, sales support and public relations.
• The purpose of promotion is to make available the information to the user.
• Another imp. component of the promotion mix is public relation as it helps in projecting the image of the organization.
• The word -of-mouth promotion is an important tool in tourism marketing.
PLACE
Place or distribution management is concerned with two things :-
• Availability and Accessibility • Tourist centers should be located at suitable points.
If the tourist spots are natural there is no question of selection.
• The site selected should have natural surroundings, increased accessibility and improved amenities seeing that ecological balance is not disturbed.
PEOPLE
• The person who attends to the needs of tourists forms an essential ingredient in tourism marketing.
• In the tourism industry the travel agent and the travel guides are the two imp. People who speak a lot about the industry.
PROCESS
The operation process of the tourism firm will depend on the size of the tourist firm. The steps involved in the delivery of the tourist product are as follows:-
• Provision of travel information• Preparation of itineraries• Liaison with providers of service• Planning and costing tours.• Ticketing• Provision for foreign currency and insurance
STRENGTHS
• India a culmination of deserts , forests, mountains, beaches, various civilization, culture, traditions, historical monuments.
WEAKNESS
• Improper marketing of Indian tourism abroad.
OPPORTUNITIES
• Growth of domestic tourism and special packages offered.
THREATS
• Economic conditions and political turmoil in other countries affects tourism.
• Growing terrorism.