Service Request Manual - DMCC€¦ · New Dependents Residence Permit Issue Date: 02/11/2017...
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New Dependents Residence Permit Issue Date: 02/11/2017 Version 1.1 Service Request Manual Service Request Manual Dependents Services – Request for Dependents Residence Permits (Visa) Purpose This document is designed to define and illustrate the online process related to ‘Request for New Dependent Residence Permit’ for applicants inside and outside UAE. This document will brief on how to apply for this service request and what to expect at the different stages in terms of the online interface, the notification emails and text messages as well as the expected output. Relevant Documents The Request for ‘New Visa – Dependent inside the UAE / outside the UAE’ operates in conjunction with but not limited to the below stated policies and guidelines: • Dependent Visa Guidelines – Kindly click on the relevant dependent guideline to open it. o Wife Visa; o Husband Visa; o Children Visa; o Parents and Parents In law Visa; o Driver Visa; o Housemaid / Servant Visa. • DMCC Company Regulations; • Free Zone Rules & Regulations; and • GDFRA Rules and Regulations.
Transcript of Service Request Manual - DMCC€¦ · New Dependents Residence Permit Issue Date: 02/11/2017...
New Dependents Residence Permit Issue Date: 02/11/2017 Version 1.1 Service Request Manual
Service Request Manual
Dependents Services – Request for Dependents Residence Permits (Visa)
Purpose
This document is designed to define and illustrate the online process related to ‘Request for New
Dependent Residence Permit’ for applicants inside and outside UAE. This document will brief on
how to apply for this service request and what to expect at the different stages in terms of the
online interface, the notification emails and text messages as well as the expected output.
Relevant Documents
The Request for ‘New Visa – Dependent inside the UAE / outside the UAE’ operates in conjunction
with but not limited to the below stated policies and guidelines:
• Dependent Visa Guidelines – Kindly click on the relevant dependent guideline to open
it.
o Wife Visa;
o Husband Visa;
o Children Visa;
o Parents and Parents In law Visa;
o Driver Visa;
o Housemaid / Servant Visa.
• DMCC Company Regulations;
• Free Zone Rules & Regulations; and
• GDFRA Rules and Regulations.
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Applicability
This document will be applicable to all DMCC member companies with active licenses who are
applying for new dependents visas on behalf of their employees.
Important Notes
• Sponsors who have an open file in GDRFA are required to upload a copy of the receipt,
otherwise DMCC will open the file on behalf of the sponsor for an additional charge.
• Shareholders not holding DMCC residence visa and holding Dubai residence visa can apply
for the dependents visa.
• All applicants’ details must be entered as per the passport information.
• Minimum passport validity must be 6 months while applying for the entry permit.
• For detailed important notes for each dependent type, please visit the relevant
guidelines:
o Dependent Guideline for Wife
o Dependent Guideline for husband
o Dependent Guideline for Children
o Dependent Guideline for Parents and Parents in Law
o Dependent Guideline for Driver Visa
o Dependent Guideline for Housemaid and Servant Visa
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1. Complete the application form to apply for ‘Dependents Services - Visa services - Dependents Residence Permits (Visa) - Apply for New’ on the DMCC portal.
2. Insert company’s valid license number.
3. Select the relevant ‘Dependent Type’ from the drop down menu.
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4. Fill in the sponsor's passport Details.(make sure the passport number is as per DMCC records)
5. Fill in the ‘Sponsor’s bank account IBAN Number’.
6. If the sponsor has an existing GDRFA sponsor file, please tick the box. You may refer to the
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orange help button for guidance.
7. Fill in the ‘Dependents Details’.
8. To receive health insurance offers from DMCC, please tick the ‘Send me health insurance offer
from DMCC’ box. Health insurance details will be entered during the residence visa process. (Optional)
9. Fill in the ‘Dependents Passport Details’ and ‘Dependent Address Details’. You may refer to
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the orange help button for passport validity requirement.
10. Fill in the ‘Dependents Existing Visa Details’ and portal user details and mobile number to
receive status notifications from DMCC in the ‘Correspondence Details’. Also, please tick the disclaimer after reading the content carefully. And click ‘Save’ to receive the service request number.
11. Take a note of the service request number for future follow-ups and company records.
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12. Click the ‘Download/Upload/Review Doc’ button to upload the required documents under
the ‘SR Documents’ section.
13. After uploading the documents, click ‘Submit’ and proceed with the payment.
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14. Check the price details and click ‘Confirm’.
15. Receive an email notification from DMCC confirming that the application is submitted.
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16. Receive an email notification for the sponsor to submit his original EID at DMCC counters to
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type the application.
17. Receive a SMS on the registered mobile number confirming the submission of documents to GDRFA.
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18. Receive an email notification confirming the submission of documents to the Immigration Department (GDRFA)
19. Receive an email notification confirming the issuance of the Dependent Entry Permit.
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20. The electronic Entry permit can be downloaded from the member portal under the ‘SR Documents’ section on the service request. Print the ‘Entry Permit’ and proceed with the next steps.
21. In case the application is inside UAE with amendment, you will receive an email notification
confirming that the application is been forwarded to GDRFA.
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22. Receive an email notification once the electronic change of status ‘amendment’ is done.
23. The electronic ‘Change of status document’ can be downloaded from the member portal under the ‘SR Documents’ section on the service request.
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Sample of the Electronic Entry Permit:
For Dependents outside UAE, please follow step A to E. For Dependents inside UAE, please proceed to step 24.
A. Under the ‘Steps’ section in service request, click the step number for ‘Dependents arrival intimation’.
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B. Click ‘Edit’.
C. Mention the dependent’s arrival date and save.
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D. Click ‘Change’ under ‘Step Transition’.
E. Choose ‘Arrived’ and then ‘Proceed to Save’.
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24. Receive an email notification to update the applicant’s health insurance details.
25. Upload a copy of the health insurance card under the ‘SR documents’ section on the service
request.
26. Update the health insurance details under the Steps section on the service request.
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27. Click ‘Edit’ and enter the mandatory details
28. Enter the details and click ‘Change’.
29. Click ‘Insurance Details Updated’ and ‘Proceed to Save’.
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30. Receive a notification email for the delivery once the application is approved by the Immigration Department (GDRFA).
31. Please refer to the ‘Delivery Airway Bill number’ on the service request to track the delivery of the passport.
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32. Once the residence visa is stamped and the passport is collected, the application will be closed as shown.
You can check the status of your dependent’s application at any stage on the DMCC website via the Visa Status Checker at www.dmcc.ae/free-zone/support/how-guides/visa-status-checker.
