Service Planning at Knox
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Service Planning at Knox Kerryn Ellis, Manager Corporate Planning and Performance 29 January 2014
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Service Planning at Knox. Kerryn Ellis, Manager Corporate Planning and Performance. 29 January 2014. Covering this morning:. Drivers that led to implementing service planning How we went about it Challenges we have faced along the way Challenges and opportunities for the future. - PowerPoint PPT Presentation
Transcript of Service Planning at Knox
Service Planning at Knox
Kerryn Ellis, Manager Corporate Planning and Performance
29 January 2014
Covering this morning:
•Drivers that led to implementing service planning
•How we went about it
•Challenges we have faced along the way
•Challenges and opportunities for the future
Why Service Planning?
Assets
Services
Customer
Implementation
OUTCOMES PrioritiesResources
Change
Sustainability
MAVInformed Decisions
Continuous Improvement
A PLAN
The Model
2013
Jun Jun Jun Jun
Jul Jul Jul Jul
Aug Aug Aug Aug
Sep Sep Sep Sep
Oct Oct Oct Oct
Nov Nov Nov Nov
Dec Dec Dec Dec
2014
Jan Jan Jan Jan
Feb Feb Feb Feb
Mar Mar Mar Mar
Apr Apr Apr Apr
May May May May
Jun Jun Jun Jun
Jul Jul Jul Jul
Aug Aug Aug Aug
Sep Sep Sep Sep
Oct Oct Oct Oct
Nov Nov Nov Nov
Dec Dec Dec Dec
2015
Jan Jan Jan Jan
Feb Feb Feb Feb
Mar Mar Mar Mar
Apr Apr Apr Apr
May May May May
Jun Jun Jun Jun
Jul Jul Jul Jul
Aug Aug Aug Aug
Sep Sep Sep Sep
Oct Oct Oct Oct
Nov Nov Nov Nov
Dec Dec Dec Dec
2016 Jan Jan Jan Jan
Feb Feb Feb Feb
Mar Mar Mar Mar
Apr Apr Apr Apr
May May May May
Jun Jun Jun Jun
Jul Jul Jul Jul
Aug Aug Aug Aug
Sep Sep Sep Sep
Oct Oct Oct Oct
Nov Nov Nov Nov
Dec Dec Dec Dec
2017 Jan Jan Jan Jan
Feb Feb Feb Feb
Mar Mar Mar Mar
Apr Apr Apr Apr
May May May May
Jun Jun Jun Jun
Jul Jul Jul Jul
Aug Aug Aug Aug
Sep Sep Sep Sep
Oct Oct Oct Oct
Nov Nov Nov Nov
Dec Dec Dec Dec
2018 Jan Jan Jan Jan
Feb Feb Feb Feb
Mar Mar Mar Mar
Apr Apr Apr Apr
May May May May
Jun Jun Jun Jun
Year 1
Year 2
Year 3
Year 4
6 Stage Process
1. (9wks): Scope development
2. (11wks): Setting the scope
(with Council)
3. (35wks): Detailed service analysis
4. (12wks): Guidance on proposed service direction (direction or further investigation) (with Council))
5. (12 mths): Final direction
6. (12-24mths): Implementation and Integration
1. What should Council’s role be in this service?2. What should the strategic intent of the service be?3. What should the service model look like?4. At what level should the service levels be set?5. How can the service be more effective and efficient?6. Two additional Council Plan questions.
The framework for Service Reviews:
Challenges Faced
1. REDEFINE failure2. get HELP
4. provide TRAINING
5. PILOT
6. know CAPACITY
3. TOP down
Challenges Anticipated
1. Better and more integrated facility
planning
2. Learning and skill development
3. Willingness of Councils to make “big decisions”
4. Making good planning practice a “normal” part of life in local government
5. Deciding what not to do
Contacts
•Kerryn Ellis, Manager Corporate Planning and Performance03 9298 8330 [email protected]
•Mandy Bow, Service Planning Coordinator 03 9298 8447 [email protected]
•Rebecca Hutchinson, Service Planning Officer03 9298 8880 [email protected]
