Service Manual - service-repair- · PDF fileService Manual fineline6. Table of contents 1...
Transcript of Service Manual - service-repair- · PDF fileService Manual fineline6. Table of contents 1...
HP Color LaserJet 4700/CP4005 SeriesService Manual
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Table of contents
1 Product informationPrinter configurations ............................................................................................................................. 2
HP Color LaserJet 4700 (Q7491A) ....................................................................................... 2HP Color LaserJet 4700n (Q7492A) ..................................................................................... 3HP Color LaserJet 4700dn (Q7493A) ................................................................................... 3HP Color LaserJet 4700dtn (Q7494A) .................................................................................. 3HP Color LaserJet 4700ph+ (Q7495A) ................................................................................. 4HP Color LaserJet CP4005n (CB503A) ............................................................................... 4HP Color LaserJet CP4005dn (CB504A) ............................................................................. 5
Printer features ...................................................................................................................................... 6Printer walkaround ............................................................................................................................... 11
HP Color LaserJet 4700 models ......................................................................................... 11HP Color LaserJet CP4005 models .................................................................................... 12
Identification, site requirements, and specifications ............................................................................ 15Model and serial numbers .................................................................................................. 15Power and regulatory label ................................................................................................ 15Site requirements ................................................................................................................ 16
Space requirements ........................................................................................... 17Physical specifications ....................................................................................... 18
Electrical specifications ....................................................................................................... 18Environmental specifications .............................................................................................. 19Acoustic emissions ............................................................................................................. 19Supply storage requirements ............................................................................................. 20Skew specifications ............................................................................................................. 20
Media specifications ............................................................................................................................ 21Printing and paper storage environment ............................................................................ 21Envelopes ........................................................................................................................... 22
Envelopes that have double side seams ........................................................... 23Envelopes that have adhesive strips or flaps .................................................... 23Envelope margins .............................................................................................. 23Envelope storage ............................................................................................... 23
Labels .................................................................................................................................. 24Label construction .............................................................................................. 24
Transparencies ................................................................................................................... 24Supported types and sizes of print media .......................................................................... 25Media to avoid ..................................................................................................................... 29Media that can damage the printer ..................................................................................... 29
Printing on special media .................................................................................................................... 31Transparencies ................................................................................................................... 31Glossy paper ....................................................................................................................... 31
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Colored paper ..................................................................................................................... 32Envelopes ........................................................................................................................... 32Labels .................................................................................................................................. 32Heavy paper ........................................................................................................................ 33HP LaserJet Tough paper ................................................................................................... 33Preprinted forms and letterhead ......................................................................................... 33Recycled paper ................................................................................................................... 34Weight equivalence table .................................................................................................... 34
Environmental product stewardship program ...................................................................................... 36Protecting the environment ................................................................................................. 36Ozone production ................................................................................................................ 36Power consumption ............................................................................................................ 36Toner consumption ............................................................................................................. 36Paper use ............................................................................................................................ 36Plastics ................................................................................................................................ 36HP LaserJet print supplies .................................................................................................. 36Return and recycling instructions ........................................................................................ 37
United States and Puerto Rico ........................................................................... 37Multiple returns (two to eight cartridges) ........................................... 37Single returns .................................................................................... 37Shipping ............................................................................................. 37
Non-US returns .................................................................................................. 37Paper ................................................................................................................................... 37Material restrictions ............................................................................................................. 38Disposal of waste equipment by users in private households in the European Union ...... 38Material Safety Data Sheet (MSDS) ................................................................................... 39For more information ........................................................................................................... 39
Hewlett-Packard Limited Warranty Statement .................................................................................... 40Limited warranty for print cartridges and image drums ....................................................................... 42Color LaserJet Image Fuser Kit and Image Transfer Kit Limited Warranty Statement ....................... 43Country/region-specific safety statements .......................................................................................... 44
Laser safety ........................................................................................................................ 44Canadian DOC regulations ................................................................................................. 44VCCI statement (Japan) ..................................................................................................... 44Power cord statement (Japan) ............................................................................................ 44EMI statement (Korea) ........................................................................................................ 44EMI statement (Taiwan) ...................................................................................................... 45Finnish laser statement ....................................................................................................... 46Australia .............................................................................................................................. 46
2 Service approachService approach ................................................................................................................................. 50Parts and supplies ............................................................................................................................... 51
Ordering parts, supplies, and accessories over the Internet .............................................. 51Ordering directly through the embedded Web server (for printers with networkconnections) ........................................................................................................................ 51Exchange program .............................................................................................................. 51Supplies .............................................................................................................................. 51World Wide Web ................................................................................................................. 51HP Service Parts Information ............................................................................................. 52
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HP available services .......................................................................................................................... 53Ordering related documentation and software .................................................................................... 55
3 Installation and configurationWhat ships in the box .......................................................................................................................... 58Unpacking the printer .......................................................................................................................... 59Loading detectable standard-sized media into Tray 2 and optional trays ........................................... 64Connecting power ................................................................................................................................ 66Installing a new control panel label ..................................................................................................... 67Testing the printer operation ................................................................................................................ 68Sleep delay .......................................................................................................................................... 69
Setting sleep delay .............................................................................................................. 69Disabling/enabling sleep mode ........................................................................................... 69
Connecting to a computer ................................................................................................................... 70Parallel configuration .......................................................................................................... 70USB configuration ............................................................................................................... 70Auxiliary connection configuration ...................................................................................... 71HP Jetdirect print servers ................................................................................................... 72
Available software solutions ............................................................................... 73Wireless printing ................................................................................................................. 73
IEEE 802.11 standard ........................................................................................ 73Bluetooth ............................................................................................................ 73
Printer software .................................................................................................................................... 74Software .............................................................................................................................. 74
Software features ............................................................................................... 74Driver Autoconfiguration ..................................................................................... 74Update Now ........................................................................................................ 74HP Driver Preconfiguration ................................................................................ 75
Installing the printing system software ................................................................................ 75Installing Windows printing system software for direct connections .................. 75Installing Windows printing system software for networks ................................ 76Setting up a Windows computer to use the network printer with Windows-sharing ................................................................................................................ 77Installing the software after the parallel or USB cable has been connected ..... 77
Uninstalling the software ..................................................................................................... 78Removing software from Windows operating systems ...................................... 78
Software for networks ......................................................................................................... 78HP Web Jetadmin .............................................................................................. 78UNIX ................................................................................................................... 79
Utilities ................................................................................................................................. 79Embedded Web server ...................................................................................... 79
Features ............................................................................................ 79Other components and utilities .......................................................................... 80
Printer drivers ...................................................................................................................................... 81Supported printer drivers .................................................................................................... 81Additional drivers ................................................................................................................ 81Select the correct printer driver ........................................................................................... 82Printer-driver Help (Windows) ............................................................................................. 82Gaining access to the printer drivers .................................................................................. 82
Printer drivers for Macintosh computers .............................................................................................. 84
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Supported printer drivers .................................................................................................... 84Gaining access to the printer drivers .................................................................................. 84
Software for Macintosh computers ...................................................................................................... 86Installing Macintosh printing system software for networks ............................................... 86Installing Macintosh printing system software for direct connections (USB) ...................... 87To remove software from Macintosh operating systems .................................................... 88
Network configuration .......................................................................................................................... 89Configuring TCP/IP parameters .......................................................................................... 89
Manually configuring TCP/IP parameters from the printer control panel ........... 89Setting an IP address ......................................................................................... 89Setting the subnet mask ..................................................................................... 90Setting the default gateway ................................................................................ 91Disabling network protocols (optional) (HP Color LaserJet 4700 Seriesonly) .................................................................................................................... 91Disabling IPX/SPX ............................................................................................. 92Disabling DLC/LLC ............................................................................................. 92Disabling AppleTalk ........................................................................................... 93
Setting network security on the printer ................................................................................................ 94Locking the control panel .................................................................................................... 94
Levels of security ............................................................................................... 94Using an ASCII PJL escape sequence to set network security ........................ 94
4 MaintenanceCleaning the printer and accessories .................................................................................................. 98
Cleaning spilled toner ......................................................................................................... 98Vacuum specifications ....................................................................................... 98
Performing preventive maintenance .................................................................................................... 99Managing the print cartridge .............................................................................................................. 100
HP print cartridges ............................................................................................................ 100Non-HP print cartridges .................................................................................................... 100Print cartridge authentication ............................................................................................ 100Print cartridge storage ...................................................................................................... 100Print cartridge life expectancy ........................................................................................... 100Checking the supply level ................................................................................................. 101
Using the control panel .................................................................................... 101Using the embedded Web server .................................................................... 101Using HP Web Jetadmin .................................................................................. 101
Approximate replacement intervals for supplies ............................................................................... 102ETB life .............................................................................................................................................. 103Changing print cartridges .................................................................................................................. 104
Replacing a print cartridge ................................................................................................ 104To replace the print cartridge ............................................................................................ 104
Replacing supplies ............................................................................................................................ 107Locating supplies .............................................................................................................. 107Supply replacement guidelines ......................................................................................... 107Making room around the printer for replacing supplies .................................................... 108Replacing the stapler cartridge (HP Color LaserJet 4700 Series) ................................... 108Replacing the ETB ............................................................................................................ 111Replacing the fuser ........................................................................................................... 111
Printer memory and fonts .................................................................................................................. 113
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Installing a hard drive, memory, and fonts ........................................................................................ 114Installing a hard drive (HP Color LaserJet 4700 Series) .................................................. 114Installing DDR memory DIMMs ........................................................................................ 117Installing a flash memory card (HP Color LaserJet 4700 Series only) ............................. 121Enabling memory .............................................................................................................. 125
To enable memory for Windows 98 and Me .................................................... 125To enable memory for Windows 2000 and XP ................................................ 125
Installing an HP Jetdirect print server card (HP Color LaserJet 4700 Series only) .......................... 126To install an HP Jetdirect print server card ....................................................................... 126
Setting the real-time clock ................................................................................................................. 130Setting the date and time .................................................................................................. 130
To set the date format ...................................................................................... 130To set the date ................................................................................................. 130To set the time format ...................................................................................... 131To set the time ................................................................................................. 131
Setting the wake time ....................................................................................................... 132To set the wake time ........................................................................................ 132
Setting the sleep delay ..................................................................................................... 133To set the sleep delay ...................................................................................... 133
5 Theory of operationBasic operation .................................................................................................................................. 136
Operation sequence ......................................................................................................... 136Power on sequence .......................................................................................................... 137
Internal components .......................................................................................................................... 139Formatter system ............................................................................................................................... 141
Sleep mode ....................................................................................................................... 141Image Resolution Enhancement technology (REt) .......................................................... 142Input/Output ...................................................................................................................... 142
Parallel interface (HP Color LaserJet 4700 Series only) ................................. 142USB 2.0 connector ........................................................................................... 142ACC accessory port (HP Color LaserJet 4700 Series only) ............................ 142Flash (HP Color LaserJet 4700 Series only) ................................................... 143Hard drive accessory (HP Color LaserJet 4700 Series only) .......................... 143CPU .................................................................................................................. 143
Printer memory ................................................................................................................. 143Read-only memory ........................................................................................... 143Random-access memory ................................................................................. 143
DIMM slots ........................................................................................................................ 143Flash memory .................................................................................................. 143Nonvolatile memory ......................................................................................... 143
PJL overview ..................................................................................................................... 144PML ................................................................................................................................... 144Control panel ..................................................................................................................... 144
Engine control system ....................................................................................................................... 145DC controller PCB ............................................................................................................. 145
Block operation ................................................................................................ 147Motors, fans, and environment sensor ............................................................................. 147Failure detection ............................................................................................................... 149
Drum motor failure detection ............................................................................ 149
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Fuser motor failure detection ........................................................................... 150ETB motor failure detection ............................................................................. 150Upper exhaust fan failure detection ................................................................. 150Cartridge fan failure detection .......................................................................... 150Delivery fan failure detection ............................................................................ 150Power supply fan failure detection ................................................................... 150Duplexer fan failure detection .......................................................................... 151
Low-voltage power supply ................................................................................................ 151Fuser control circuit .......................................................................................... 151Low-voltage power supply circuit ..................................................................... 153
Protective functions ......................................................................... 154Safety .............................................................................................. 155Sleep mode ..................................................................................... 155Power supply recognition ................................................................ 155
Heater temperature control ............................................................................................... 155Initial rotation temperature control ................................................................... 156Start-up temperature control ............................................................................ 156Print temperature control ................................................................................. 157Between-sheets temperature control ............................................................... 157
Temperature protective function ....................................................................................... 157Protective function by the CPU ........................................................................ 157Protective function by the fuser heater safety circuit ....................................... 157Protective function by the thermoswitch .......................................................... 158
Temperature failure detection ........................................................................................... 158Start-up failure (warmup failure) ...................................................................... 158Abnormal low temperature of main thermistor (no conduction) ....................... 158Abnormal high temperature of main thermistor ............................................... 158Abnormal low temperature of sub thermistor (no conduction) ......................... 159Abnormal high temperature of sub thermistor ................................................. 159Drive circuit abnormality ................................................................................... 159
High-voltage power supply ............................................................................................... 159Generation of biases ........................................................................................ 160
Video interface control ...................................................................................................... 162Laser/scanner system ....................................................................................................................... 163
Laser control ..................................................................................................................... 164Scanner control ................................................................................................................. 165
Image formation system .................................................................................................................... 167Image formation process .................................................................................................. 169Electrostatic latent image formation block ........................................................................ 171
Step 1: Pre-exposure ....................................................................................... 171Step 2: Primary charging ................................................................................. 172Step 3: Laser beam exposure .......................................................................... 172
Development block ........................................................................................................... 172Step 4: Development ........................................................................................ 172
Transfer block ................................................................................................................... 173Step 5: Attraction .............................................................................................. 173Step 6: Transfer ............................................................................................... 173Step 7: Separation ........................................................................................... 174
Fusing block ...................................................................................................................... 174Step 8: Fusing .................................................................................................. 174
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Cleaning block .................................................................................................................. 175Step 9: Drum cleaning ...................................................................................... 175
Print cartridges .................................................................................................................. 175Memory tag ...................................................................................................... 177
Cartridge presence detection ............................................................................................ 177Memory tag detection ....................................................................................... 177Photosensitive drum detection ......................................................................... 177Developing cylinder disengaging control ......................................................... 178
ETB (electrostatic transfer/transport belt) ......................................................................... 178Transfer roller (Y, C, M) engagement/disengagement detection ..................................... 180Transfer roller engagement/disengagement control ......................................................... 180Calibration and cleaning ................................................................................................... 181
ETB cleaning .................................................................................................... 182Color misregistration corrective control ........................................................... 183
Color misregistration detection ......................................................................................... 184Image stabilization control ................................................................................................ 185
Environmental change control ......................................................................... 186Conditions leading up to DHALF ...................................................................... 187Image halftone calibration control (DHALF) ..................................................... 187Image density detection ................................................................................... 187
Pickup/feed system ........................................................................................................................... 189Pickup/feed unit ................................................................................................................ 194
Paper tray detection and paper tray media size detection .............................. 194Paper tray pickup operation ............................................................................. 195Media lift-up operation ...................................................................................... 196
Initial lift-up ...................................................................................... 196Lift-up during printing ....................................................................... 196
Multiple-feed prevention ................................................................................... 197Skew correction ................................................................................................ 199Media detection ................................................................................................ 200Feed speed control .......................................................................................... 201
Fusing and delivery block ................................................................................................. 202Loop control ..................................................................................................... 202Fusing pressure release mechanism ............................................................... 203Jam detection ................................................................................................... 204
Pickup delay jam ............................................................................. 205Pickup stationary jam ...................................................................... 205Delivery delay jam ........................................................................... 205Door open jam ................................................................................. 205Residual paper jam ......................................................................... 205Reversing unit jam 1 ........................................................................ 205Reversing unit jam 2 ........................................................................ 206Duplexing pickup unit jam 1 ............................................................ 206Automatic delivery function ............................................................. 206
Duplex feed unit ................................................................................................................ 206Reversing/duplexing feed operation ................................................................ 207Jam detection ................................................................................................... 209
Reversing unit jam 1 ........................................................................ 210Reversing unit jam 2 ........................................................................ 210Duplexing pickup unit jam 1 (Duplexing unit stationary jam) .......... 210
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500-sheet paper feeder ..................................................................................................................... 211Pickup and feed operations .............................................................................................. 212
Stapler/stacker (HP Color LaserJet 4700 Series only) ..................................................................... 214Staple mode ...................................................................................................................... 214Stacker mode .................................................................................................................... 214Offset mode ...................................................................................................................... 214Messages .......................................................................................................................... 215
6 Removal and replacementRemoval and replacement strategy ................................................................................................... 218
Repair notices ................................................................................................................... 218Caution regarding electrostatic discharge (ESD) ............................................................. 218Required tools ................................................................................................................... 218Types of screws ................................................................................................................ 219Parts-removal tree ............................................................................................................ 220
User-replaceable parts ...................................................................................................................... 221Print cartridges and ETB ................................................................................................... 222Fuser ................................................................................................................................. 222Tray 1 pickup roller and separation pad ........................................................................... 222Tray 2-x separation roller .................................................................................................. 225Tray 2-x feed and pickup rollers ....................................................................................... 226Formatter .......................................................................................................................... 227Compact flash ................................................................................................................... 228HP Jetdirect print server card (4700 models) ................................................................... 228DDR memory DIMMs ........................................................................................................ 228Hard drive (4700 models) ................................................................................................. 228Installing a new control panel label ................................................................................... 228
Covers and external components ...................................................................................................... 230Paper tray (Tray 2) ............................................................................................................ 231Multipurpose tray (Tray 1) ................................................................................................. 231Front cover ........................................................................................................................ 235Duplex cover ..................................................................................................................... 239Face down tray assembly ................................................................................................. 239Top cover .......................................................................................................................... 240Right cover ........................................................................................................................ 245Left cover .......................................................................................................................... 247Rear cover ........................................................................................................................ 249Control panel ..................................................................................................................... 250
Main assemblies ................................................................................................................................ 253Disengaging drive assembly ............................................................................................. 254Remove main drive assembly ........................................................................................... 256Reinstall main drive assembly .......................................................................................... 263Pickup motor assembly ..................................................................................................... 273Lifter drive assembly ......................................................................................................... 275Delivery assembly ............................................................................................................. 278Paper feed assembly ........................................................................................................ 283Fuser drive assembly ........................................................................................................ 286Laser/scanner assembly ................................................................................................... 287
Motors and fans ................................................................................................................................. 297Disengaging drive motor ................................................................................................... 298
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Drum drive motors (Y/C/M/K) ........................................................................................... 298Power supply fan/shroud (Fan 4) ..................................................................................... 299Delivery fan/shroud (Fan 3) .............................................................................................. 300Cartridge fan/shroud (Fan 2) ............................................................................................ 302Upper exhaust fan (Fan 1) ................................................................................................ 305
Sensors and switches ........................................................................................................................ 308Environment sensor .......................................................................................................... 308Power switch assembly .................................................................................................... 309
PCBs .................................................................................................................................................. 312DC controller PCB ............................................................................................................. 312Low-voltage power supply PCB ........................................................................................ 319Memory controller PCB ..................................................................................................... 321E label memory contacts and cable .................................................................................. 322High-voltage power supply PCB ....................................................................................... 324Toner level detection PCB ................................................................................................ 326High-voltage contacts ....................................................................................................... 326
500-sheet paper feeder ..................................................................................................................... 328500-sheet paper feeder right cover .................................................................................. 329500-sheet paper feeder rear cover ................................................................................... 329500-sheet paper feeder left cover ..................................................................................... 330500-sheet paper feeder front cover .................................................................................. 331500-sheet paper pickup drive assembly ........................................................................... 333500-sheet paper feeder lifter drive assembly ................................................................... 337500-sheet paper feeder pickup rollers .............................................................................. 339
Stapler/stacker (4700 models) .......................................................................................................... 340Remove the stapler/stacker from the printer .................................................................... 340Staple cartridge left cover ................................................................................................. 341Output tray ........................................................................................................................ 341Left cover .......................................................................................................................... 342Top cover .......................................................................................................................... 342Right cover ........................................................................................................................ 344Staple cartridge ................................................................................................................. 346Stapler/stacker PCB .......................................................................................................... 347Stapler/stacker unit assembly 24v 2.5 amp ...................................................................... 348
Duplexer ............................................................................................................................................ 349Top duplexing assembly ................................................................................................... 349Duplex tray ........................................................................................................................ 349
7 TroubleshootingIntroduction ........................................................................................................................................ 352Troubleshooting process ................................................................................................................... 354
Pre-troubleshooting checklist ............................................................................................ 354Troubleshooting checklist ................................................................................................. 355Troubleshooting flowchart ................................................................................................. 356Power-on checks .............................................................................................................. 357
Power-on troubleshooting overview ................................................................. 357Control panel messages .................................................................................................................... 359
Warning messages ........................................................................................................... 359Error messages ................................................................................................................. 359Critical error messages ..................................................................................................... 359
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Message listing ................................................................................................................. 359Formatter lights .................................................................................................................................. 395
Embedded HP Jetdirect LEDs .......................................................................................... 395Heartbeat LED .................................................................................................................. 396
Accessory lights (4700 models) ........................................................................................................ 397Interpreting stapler/stacker indicator light codes .............................................................. 397
Replacement parts configuration ....................................................................................................... 400Formatter and DC controller ............................................................................................. 400Formatter (new or previously installed in another printer) ................................................ 400DC controller (new or previously installed in another printer) .......................................... 401Formatter and firmware compact flash ............................................................................. 401
Paper path troubleshooting ............................................................................................................... 402Jams .................................................................................................................................. 402Jam locations .................................................................................................................... 402Jam locations by error message ....................................................................................... 405Jam recovery .................................................................................................................... 406
To disable paper jam recovery ......................................................................... 407Avoiding jams .................................................................................................................... 407Solving repeated jams ...................................................................................................... 408Persistent jams ................................................................................................................. 408
Basic troubleshooting for jams ......................................................................... 408Data collection .................................................................................................. 409General paper path troubleshooting ................................................................ 409Paper path checklist ......................................................................................... 410Jams in Tray 1 .................................................................................................. 410Jams in Tray 2 .................................................................................................. 411Jams in the paper path ..................................................................................... 412Jams in the top cover ....................................................................................... 412Jams in the duplex path ................................................................................... 413
Common causes of paper jams ........................................................................................ 414Paper jams ....................................................................................................... 414
Clearing jams .................................................................................................................... 415Jam in Tray 1 ................................................................................................... 415Jam in Tray 2 or optional trays ......................................................................... 416Jams in top cover area ..................................................................................... 417
Clearing a jam in the top cover area ............................................... 418Clearing other jams .......................................................................................... 420Jams in the stapler/stacker (4700 models) ...................................................... 423Staple jams ....................................................................................................... 429
Paper transport troubleshooting ........................................................................................................ 432Multiple pages are fed ...................................................................................................... 432Media is wrinkled or folded ............................................................................................... 432Paper is skewed ................................................................................................................ 433
Image formation troubleshooting ....................................................................................................... 434Print quality troubleshooting tools ..................................................................................... 434Print quality problems associated with media .................................................................. 434Overhead transparency defects ........................................................................................ 435Print quality problems that are associated with the environment ..................................... 436Print quality problems that are associated with jams ....................................................... 436Print quality troubleshooting pages .................................................................................. 436
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Understanding color variations ......................................................................................... 436Common causes of color variation ................................................................... 437
Color selection process .................................................................................................... 437Matching colors ................................................................................................................. 437
PANTONE* color matching .............................................................................. 437Swatch book color matching ............................................................................ 437
Using color ........................................................................................................................ 438HP ImageREt 3600 .......................................................................................... 438Paper selection ................................................................................................ 438sRGB ................................................................................................................ 438Adobe® RGB ................................................................................................... 439CMYK+ ............................................................................................................. 439
Color options ..................................................................................................................... 439Print in grayscale .............................................................................................. 439Automatic or manual color adjustment ............................................................ 440Manual color options ........................................................................................ 440Halftone options ............................................................................................... 440Neutral Grays ................................................................................................... 440Edge Control .................................................................................................... 440RGB Color ........................................................................................................ 441
Adjusting color balance ..................................................................................................... 441To adjust color density ..................................................................................... 441Web-downloadable color tables ....................................................................... 442
Image defects .................................................................................................................................... 443Light image ....................................................................................................................... 444Light color ......................................................................................................................... 445Dark image ........................................................................................................................ 445Dark color .......................................................................................................................... 446Completely blank image ................................................................................................... 446All black or solid color ....................................................................................................... 447Dots in vertical lines .......................................................................................................... 447Dirt on the front or back of the paper ................................................................................ 448Vertical lines ...................................................................................................................... 448White vertical lines ............................................................................................................ 449Horizontal lines ................................................................................................................. 449White horizontal lines ........................................................................................................ 450Missing color ..................................................................................................................... 450Blank spots ....................................................................................................................... 451Poor fusing ........................................................................................................................ 451Distortion or blurring .......................................................................................................... 452Smearing ........................................................................................................................... 453Misplaced image ............................................................................................................... 454Repetitive defects troubleshooting ................................................................................... 454
Repetitive defect ruler ...................................................................................... 455Interface troubleshooting ................................................................................................................... 457
Communications checks ................................................................................................... 457AUTOEXEC.BAT standard configurations ....................................................................... 457
Parallel MS-DOS commands ........................................................................... 457Printer Job Language (PJL) commands ........................................................................... 457
@PJL [Enter] .................................................................................................... 457
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UEL .................................................................................................................. 458@PJL COMMENT ............................................................................................ 458@PJL INFO CONFIG ....................................................................................... 458@PJL INFO ID ................................................................................................. 458@PJL INFO USTATUS .................................................................................... 458@PJL INFO PAGECOUNT .............................................................................. 458@PJL JOB ....................................................................................................... 458@PJL EOJ ....................................................................................................... 459@PJL ECHO .................................................................................................... 459@PJL USTATUS JOB=ON/OFF ...................................................................... 459@PJL USTATUSOFF ...................................................................................... 459
Changing printer control panel configuration settings ....................................................................... 460Job storage limit (4700 models) ........................................................................................ 460
Setting the job storage limit .............................................................................. 460Job held timeout (4700 models) ....................................................................................... 460
Setting the job held timeout ............................................................................. 460Show IP address ............................................................................................................... 461
Showing the IP address ................................................................................... 461Color/black mix ................................................................................................................. 461
Setting the color/black mix ............................................................................... 461Tray behavior options ....................................................................................................... 462
Setting the printer to use the requested tray .................................................... 462Setting manually feed prompt .......................................................................... 463Setting the printer default for PS defer media .................................................. 463Setting the printer to use size/type prompt ...................................................... 464Setting the printer to use another tray ............................................................. 464Setting the printer to duplex blank pages ........................................................ 465Setting the printer to rotate images .................................................................. 465
Sleep delay ....................................................................................................................... 465Setting sleep delay ........................................................................................... 466Disabling/enabling sleep mode ........................................................................ 466
Wake time ......................................................................................................................... 466Setting the wake time ....................................................................................... 467
Display brightness ............................................................................................................. 467Setting the display brightness .......................................................................... 467
Personality ........................................................................................................................ 468Setting the personality ...................................................................................... 468
Clearable warnings ........................................................................................................... 468Setting the clearable warnings ......................................................................... 469
Auto continue .................................................................................................................... 469Setting auto continue ....................................................................................... 469
Replace supplies ............................................................................................................... 470Setting replace supplies response ................................................................... 470
Order at ............................................................................................................................. 470Setting order at response ................................................................................. 470
Color supply out ................................................................................................................ 471Setting color supply out response .................................................................... 471
Jam recovery .................................................................................................................... 471Setting jam recovery response ........................................................................ 472
RAM disk ........................................................................................................................... 472
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Changing RAM disk behavior .......................................................................... 472Language .......................................................................................................................... 472
Selecting the language ..................................................................................... 473Selecting the language if the display is in a language you do notunderstand ....................................................................................................... 473
Using the printer control panel in shared environments ................................................... 473Control panel troubleshooting ........................................................................................................... 474
Printing a menu map ......................................................................................................... 474Information menu .............................................................................................................. 474Paper handling menu ........................................................................................................ 476Configure device menu ..................................................................................................... 478
Printing submenu ............................................................................................. 478PCL submenu .................................................................................................. 482Print quality submenu ....................................................................................... 483System setup submenu .................................................................................... 488Stapler/stacker submenu (4700 models) ......................................................... 493I/O submenu ..................................................................................................... 494Embedded Jetdirect submenu ......................................................................... 495Resets submenu .............................................................................................. 499
Diagnostics menu ............................................................................................................. 500Service menu .................................................................................................................... 503
Tools for troubleshooting ................................................................................................................... 505Using the embedded Web server ..................................................................................... 505
Accessing the embedded Web server ............................................................. 505Information tab ................................................................................................. 506Settings tab ...................................................................................................... 506Setting the real-time clock ................................................................................ 507Networking tab ................................................................................................. 507Other links ........................................................................................................ 507
Configuration pages .......................................................................................................... 507Configuration page ........................................................................................... 507HP embedded Jetdirect page .......................................................................... 509Paper handling configuration page (4700 models) .......................................... 510Finding important information on the configuration pages ............................... 511
Print the supplies status page ........................................................................................... 512Print the usage page ......................................................................................................... 513Print the demo page ......................................................................................................... 514Print the file directory page ............................................................................................... 515Print the PCL font list page ............................................................................................... 515Print the PS font list page ................................................................................................. 516Print the RGB samples page ............................................................................................ 517Print the CMYK samples page .......................................................................................... 518
Diagnostics ........................................................................................................................................ 520LED diagnostics ................................................................................................................ 520Engine diagnostics ............................................................................................................ 521
Diagnostics mode ............................................................................................. 521Diagnostics that put the engine into the special diagnostics mode ................. 521Diagnostic tests ................................................................................................ 521
Individual diagnostic tests ................................................................................................. 522Print the event log page ................................................................................... 522
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View the event log on the control panel display ............................................... 523Print the PQ troubleshooting pages ................................................................. 524Diagnostics page .............................................................................................. 525Disable cartridge check (special mode test) .................................................... 526Paper path sensors (special mode test) .......................................................... 527Paper path test ................................................................................................. 527Finishing paper path test .................................................................................. 528Manual sensor test (special mode test) ........................................................... 528Manual sensor test 2 (special mode test) ........................................................ 531Component test (special mode test) ................................................................ 532Print/Stop test ................................................................................................... 535Colorband test .................................................................................................. 535Information menu ............................................................................................. 535Configure device menu/printing menu ............................................................. 536Configure device menu/print quality menu ...................................................... 536Configure device menu/resets menu ............................................................... 536
Test pages ......................................................................................................................................... 537Engine test page ............................................................................................................... 537Formatter test page ........................................................................................................... 537
Engine resets ..................................................................................................................................... 538Cold reset .......................................................................................................................... 538
To perform a cold reset .................................................................................... 538NVRAM initialization ......................................................................................................... 538
To initialize NVRAM ......................................................................................... 538Hard disk initialization (4700 models) ............................................................................... 539
To initialize the hard disk ................................................................................. 539Calibration bypass ............................................................................................................ 539
To bypass calibration ....................................................................................... 539Quick Calibrate Now ......................................................................................................... 539Full Calibrate Now ............................................................................................................. 539
Service menu ..................................................................................................................................... 541Using the Service menu .................................................................................................... 541
Clear event log ................................................................................................. 541Mono cycle count/Color cycle count ................................................................ 541Serial number ................................................................................................... 541Service ID ......................................................................................................... 541Restoring the Service ID .................................................................................. 541Converting the Service ID to an actual date .................................................... 542Cold reset paper ............................................................................................... 542
Diagrams ........................................................................................................................................... 543Main parts ......................................................................................................................... 543Switches ............................................................................................................................ 545Sensors ............................................................................................................................. 546Solenoids .......................................................................................................................... 547Motors and fans ................................................................................................................ 548PCBs ................................................................................................................................. 549DC controller PCB ............................................................................................................. 550Connectors ........................................................................................................................ 551General timing chart ......................................................................................................... 557General circuit diagrams ................................................................................................... 558
xvi ENWW
fineline6
8 Parts and diagramsIntroduction ........................................................................................................................................ 562Ordering parts and supplies .............................................................................................................. 563
Parts that wear .................................................................................................................. 563Parts .................................................................................................................................. 563Customer support ............................................................................................................. 563Supplies and accessories ................................................................................................. 563Common fasteners ............................................................................................................ 566
User-replaceable parts ...................................................................................................................... 567Assembly locations ............................................................................................................................ 570
Major components ............................................................................................................ 570External covers and panels ............................................................................................................... 572Internal components .......................................................................................................................... 576Accessories ....................................................................................................................................... 610Alphabetical parts list ......................................................................................................................... 628Numerical parts list ............................................................................................................................ 634
Index .................................................................................................................................................................. 641
ENWW xvii
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7 Troubleshooting
This chapter contains information about the following topics:
● Introduction
● Troubleshooting process
● Control panel messages
● Formatter lights
● Accessory lights (4700 models)
● Replacement parts configuration
● Paper path troubleshooting
● Paper transport troubleshooting
● Image formation troubleshooting
● Image defects
● Interface troubleshooting
● Changing printer control panel configuration settings
● Control panel troubleshooting
● Tools for troubleshooting
● Diagnostics
● Test pages
● Engine resets
● Service menu
● Diagrams
ENWW 351
fineline6
Index
Symbols/Numerics3 roller kit
part numbers 5654MB flash memory DIMM 142500-sheet paper feeder
assembly, part numbers 610circuit diagram 560drive assembly, removing 333front cover, removing 331left cover, removing 330lifter drive assembly,
removing 337part numbers 563, 610pickup rollers, removing 339pickup/feed
operations 135, 189, 211rear cover, removing 329removing 328right cover, removing 329
500-sheet trayduplex printing 34
533 MHz RISC processor 142
AACC accessory port 71accessories
cleaning 98hard drive 9part numbers 563
accommodating supplies 107adaptive halftoning 440adhesive labels. See labelsalerts
e-mail 506anticounterfeit Web site 100ASIC 145ATTS 159Australian EMC statement 46auto continue 469, 491auto sense mode 484
AUTOEXEC.BAT file 457automatic color settings 440automatic delivery function 206automatic mode 201auxiliary connection
configuration 71available services 53
Bbasic operation 135, 136batteries included 38belt test 533bias 159bidirectional interfaces 137, 142bin
delivery unit operations 202blank images, troubleshooting 446blank spots, troubleshooting 451block
part numbers 576block operations 145Bluetooth 73blurring, troubleshooting 452bypassing calibration 539
Ccables
part numbers 563calibration 181, 539Canadian DOC regulations 44cartridge fan
removing 302cartridge guide assembly
part numbers 576cartridge presence detection
operations 177cartridge, print
changing 103cleaning 136diagnostics 526, 533
life expectancy 100non-HP 100operations 175ordering 51, 562part numbers 565removing during service 222status page, printing 512storing 20, 100supply level, checking 101
cartridgesrecycling 36
cartridges, printwarranty 42
circuitfuser control 151power supply 151
circuit diagram 558cleaning
color registration detectionunit 98
ETB attaching roller 98inside printer 98outside covers 98paper pickup rollers 98printer and accessories 97
cleaning operationsblock 175
clearable warningmessages 143setting display time 468settings 491
clearing jams 418, 420, 423clock
setting 130, 507CMYK sample page, printing 518CMYK+ color 439cold reset 538color
automatic settings 440balance, adjusting 441
ENWW Index 641
fineline6
CMYK+ 439dark, troubleshooting 446Edge Control setting 440Halftone setting 440HP ImageREt 438light, troubleshooting 445manual settings 440matching 437misalignment 147misregistration correction 183misregistration detection 184missing 450Neutral Grays setting 440options 439Print in Grayscale 439RGB 439RGB setting 441sample pages, printing 517solid, troubleshooting 447sRGB 438variation, troubleshooting 436
color misregistrationcorrection 183
color optionsconfiguring 461
color print cartridgepart numbers 565, 567
color supply outreporting 471
color tablesWeb-downloadable 442
color/black mix 461commands 457common fasteners 566communications,
troubleshooting 457compact flash
configuration 401removing 228
componentsdiagnostics 532part numbers 576
computerC-connector 70connect 57, 70
configurationcompact flash 401DC controller 400, 401formatter 400replacement parts 400
configuration pageinformation 511printing 57, 68, 97, 113, 507viewing with embedded Web
server 506Configure device menu 478connecting
computer 57power 57power cord 57, 66
connectorslocating 551part numbers 576
consumables. See suppliescontrol panel
cold reset 538Configure device menu 478configuring 460diagnostics menu 500embedded Jetdirect
submenu 495I/O submenu 494information menu 474installing 57label 57label part numbers 564locking menus 57, 94menu map, printing 474messages 359messages, settings 491Paper handling menu 476PCL submenu 482print cartridge supply level,
checking 101Print quality submenu 483printer personalities 468Printing submenu 478removing 250Resets submenu 499Service menu 541service menu 503stapler/stacker submenu 493System setup submenu 488troubleshooting 474using in shared
environments 473control panel assembly
part numbers 572control panel display
options 467
control panel labelinstall 67installing 228part numbers 567removing 228
control panel messages 359counterfeit supplies 100counts, page 513, 538, 541covers
cleaning 98duplex, removing 239face down, removing 239front, removing 235left, removing 247part numbers 572rear, removing 249removing 230right, removing 245top, jams 412top, removing 240
CPU 142customer support
call centers 563
Ddamage by media 29dark print, troubleshooting 445date, setting 130DC bias 159DC controller
connections 316door open jam 205duplex jam 206operations 145PCB, locating 549, 550PCB, part numbers 609PCB, removing 312
DC motors 147DDR memory
installing, replacing 97part numbers 564replacing 114
default settings, restoring 499defect
image 202media transport 202
delay, sleep 133delivery assembly
part numbers 570removing 278
642 Index ENWW
fineline6
delivery delay jamjam detection 205
delivery fanremoving 300
delivery sourceface-down 189
delivery unit operations 202demo page, printing 514density control 187density operations 185detection signal
fan failures 149detection switch 192developing bias 159developing cylinder
operations 178developing disengaging motor 147development block operations 172DHALF control 187diagnostics
calibration bypass 539cartridge check 526colorband 535component 532engine 521, 537finishing paper path 528formatter 537LED 520manual sensor test 528page 525paper path 527print quality 436Print/Stop 535
Diagnostics menu 500DIMMs
installing 97, 117installing, replacing 97operations 143part numbers 564, 609PCB, locating 549removing 228replacing 114safe handling 97, 114
dirty pages, troubleshooting 448disabling/enabling sleep mode 69disengaging drive assembly
part numbers 570removing 254
disengaging drive motorremoving 298
diskfile directory, printing 515initialization 539
display brightnesssetting 467
disposal, end-of-life 38DLC/LLC settings 495documentation 55, 565door open jam
jam detection 205DOS commands 457dots, troubleshooting 447download
manual 55drive
features 142drive circuit abnormality 155driver
autoconfiguration 74configuration 75
driver updatesMacintosh OS-X 54subscription 54
driversaccessing 82, 84downloading 51Help 82selecting 82
drumcleaning operations 175detection 177image formation
operations 171motors 190, 548sensors 546
drum drive motorsremoving 298
duplex coverremoving 239
duplex printing 34duplex printing accessory
media types supported 25duplex tray
removing 349duplexer
feed unit operations 206jams, causes of 413part numbers 610removing 349
duplexer accessoriespart numbers 610
duplexer fan 147duplexing driver 206duplexing feed 206duplexing pickup unit jam
jam detection 206
EE label memory contacts
removing 322e-mail
alerts 506Edge Control settings 440EEPROM 145EIO slot 142electrostatic discharge 218electrostatic-image formation
block 171embedded Jetdirect submenu 495embedded Web server
description 79features 79ordering supplies 51print cartridge supply level,
checking 101using 505
enabling memoryWindows 97, 125
end-of-life disposal 38engine control
system 135, 136, 145engine diagnostics 521engine test 141engine test page 537envelope feeder
media types supported 25settings 476
envelopescaution 32margins 23specifications 22storing 23
environment sensoroperations 147, 186removing 308
environmental features 8Environmental Product
Stewardship Program 36environmental specifications 16
ENWW Index 643
fineline6
error messagesauto continue 469clearable 143jams 405printing event log 500settings 491
error statusmotor failures 149
ESD (electrostatic discharge) 218ETB
cleaning 136, 182different circumstances 97motor 147, 190part numbers 565, 567removing during service 222replacement
intervals 97, 103replacing 111
ETB assemblycleaning operations 175diagnostics 533operations 178part numbers 570
ETB lever assemblypart numbers 576
European Union, wastedisposal 38
event logviewing 506
exhaust fan 147external components
removing 230
Fface down tray assembly
removing 239factory default settings,
restoring 499failure detection 149fans
locating 548operations 147removing 297
FAQ (frequently asked questions)Web site 563
feed rollerpart numbers 565
feed speed control 201feeding operations 135, 189file directory, printing 515
Finnish laser statement 46firmware upgrade 143flash
optional 142part numbers 564
flash memory cardinstalling 97, 114, 121
font lists, printing 515fonts
printer 97formatter
LED 520lights 395operations 135, 137part numbers 565, 609PCB, locating 549removing 227system 135, 141test page 537
front coverremoving 235
Full Calibrate Now 539fuser
assembly, part numbers 570control switch 151heater safety circuit 151motor 147, 190operations 202part numbers 567power supply operations 151power supply, part
numbers 585, 609, 631, 638replacing 99, 111temperatures 151
fuser drive assemblyremoving 286
fuser heaters 151, 155fuser kit
part numbers 565fuser pressure release
motor 147, 190, 203fusing media sensor 202fusing operations 174fusing pressure roller 202fusing sleeve 202fusing, troubleshooting 451
Ggear
part numbers 576
generation of bias 159gray settings
Neutral Grays 440Print in Grayscale 439
guidelinessupply replacement 107
Hhalftone
control 187settings 440
hard diskinitialization 539
hard drivefeatures 142file directory, printing 515installing 114part numbers 564removing 228
heartbeat LED 396heater temperature control 155Heavy paper
Tray 1 33Help, printer-driver 82high-voltage contacts
removing 326high-voltage power supply
PCB, locating 549PCB, part numbers 609PCB, removing 324
host USB 70HP Color LaserJet 4700
service manual 55support CD-ROM 55unpacking 59
HP customer careAmericas 51Europe 51
HP ImageREt 438HP Jetdirect
administrator's guide 55UNIX 79
HP Jetdirect print serverconfiguration page 509configuring 506install 97, 126lights 395part numbers 563removing 228settings 495
644 Index ENWW
fineline6
HP OpenVMS drivers 81HP Technical Training 563HP Web Jetadmin
print cartridge supply level,checking 101
humidityenvironment sensor
operations 147, 186environmental specifications 16
HVATTS 159
II/O configuration
network configuration 57, 89I/O operations 142I/O ports
remote configuration 144I/O storage
NVRAM 143I/O submenu 494IBM OS/2 drivers 81identification 15IEEE 802.11b standard 73IEEE-1284 142image formation
operations 135, 167, 171system 136troubleshooting 434
image quality, troubleshootingafter jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,
450dark print 445defects 443diagnostics pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453
image resolutionoperations 142
image stabilization control 185
ImageREt (image resolutionenhancement technology)
default setting 142imaging drum. See druminformation menu 474information pages
configuration page 57, 68initializing
hard disk 539NVRAM 538
input traysconfiguring 462
input/output operations 142installation
caution 16connecting power cord 57, 66print cartridge 57printing system software 76site requirements 16unpacking printer 57, 59
installingcontrol panel label 57DDR memory 97, 114DIMMs 97, 114, 117flash memory
card 97, 114, 121fonts 97, 114hard drive 97, 114memory 97, 114print cartridge 57printing system software 75
installing softwareWindows 98 77Windows Me 77
interface operations 142internal clock 507internal components
diagnostics 532part numbers 576
INTR period 136IP address
displaying 461IPX/SPX settings 495
Jjam recovery
setting 471jams
500-sheet paper feeder 412causes of 407
cleaning spilled toner 98clearing 415common causes 414detection operations 204duplex path 413error messages 405finishing paper path test 528frequent, troubleshooting 408locations 402paper path 412paper path test 527print quality,
troubleshooting 436recovery settings 406, 492repeated, troubleshooting 408stapler/stacker 423stapler/stacker duplex path 423staples 429top cover 412top cover area 418Tray 1 410Tray 2 411
Japanese VCCI statement 44Jetdirect print server
configuration page 509configuring 506lights 395part numbers 563settings 495
job held timeout 460job storage
limit 460settings 488
KKorean EMI statement 44
Llabel
control panel 57, 564labels
specifications 24languages
changing 472control panel 564control panel labels 564embedded Web server 506PJL 144, 457printer 491selecting 472
ENWW Index 645
fineline6
laser beam exposureoperations 172
laser safety statements 44laser/scanner assembly
laser control 164operations 135, 163part numbers 576removing 287scanner control 165
laser/scanner system 136LED, formatter 520left cover
removing 247lever
part numbers 576lifter drive assembly
part numbers 570, 610removing 275
lifter motor 147, 194light print, troubleshooting 444lights
formatter 395lines, troubleshooting 448link speed, network 495Linux drivers 81loading
stapler cartridge 107loading media into
optional trays 57, 64Tray 2 57, 64
locatingsupplies 107
locking control panelmenus 57, 94
log, event 500, 522loop control 202low-voltage power supply
PCB, locating 549PCB, part numbers 609PCB, removing 319
LSTR period 136luminance distribution 200
MMacintosh
drivers, accessing 84software, uninstall 88software, USB 87
main assemblieslocating 543removing 253
main drive assemblypart numbers 576removing 256
maintenancepreventive 97
maintenance kitusing 99
major components 570managing
print cartridge 100Manual color settings 440manuals
service 565technical reference 565
margins, envelopes 23matching colors 436, 437material restrictions 38Material Safety Data Sheet
(MSDS) 39media
default size 542detection 200, 201loading optional trays 57, 64loading Tray 2 57, 64maximum size 8misprint 201part numbers 563, 564pickup/feed
operations 135, 189print speed 201sensing 484sensor 204settings 478size-detection operations 194skewed, troubleshooting 433specifications 21speed control 201storing 21tray settings 476troubleshooting print
quality 434type 8types supported 25warp 202weight 8weight equivalence table 34wrinkled, troubleshooting 432
media jams. See jamsmemory
enabling 97, 114, 125NVRAM initialization 538operations 143part numbers 609, 610PCBs, locating 549printer 97tag, print cartridges 177
memory contact cablepart numbers 576
memory controller PCBremoving 321
memory tagdetection 177
menus, control panelConfigure device 478diagnostics 500, 503embedded Jetdirect 495general 57I/O 494information 474locking 57, 94map, printing 474Paper handling 476PCL 482Print quality 483Printing 478Resets 499Service 541stapler/stacker 493System setup 488unlocking menus 538
mercury-free product 38messages
clearable 143control panel 359, 500critical 359error 359jams 405printing event log 500settings 491warning 359
microprocessor 205misplaced images,
troubleshooting 454model number
locating 15mopies 142
646 Index ENWW
fineline6
motor failuresrotation 149start-up 149
motorsdiagnostics 533locating 548operations 147pickup/feed system 190, 192removing 297
multiple original prints(mopies) 142
multiple-feedprevention 197troubleshooting 432
multipurpose paper sensor 189multipurpose pickup solenoid 190multipurpose tray
part numbers 572
Nnetwork configuration 57, 89networking 72networks
administrative tools 80cards, part numbers 563communications,
troubleshooting 457configuring 89configuring with embedded
Web server 507default gateway 91disabling AppleTalk 93disabling DLC/LLC 92disabling IPX/SPX 92disabling protocols 91HP embedded Jetdirect
configuration page 509IP address 89security 57, 94settings 495software 78subnet mask 90TCP/IP parameters 89
Neutral Grays settings 440non-HP print cartridge 100nonvolatile memory
initialization 538operations 143
number of copies 478
NVRAMinitialization 538operations 143
Ooblique roller 206offset mode 214online Web registration 80operating environment
specifications 16operations
basic system 135, 136calibration 181color misregistration
detection 184CPU 142DC controller PCB 145density control 185duplexer 206engine control system 135, 145environment sensor 186ETB (electrostatic transfer/
transport belt) 178fans 147formatter 135, 137fuser power supply 151fuser/delivery unit 202heater temperature control 155image formation
system 135, 167, 171image stabilization control 185input/output 142jam detection 204laser/scanner system 135, 163memory 143motors 147parallel interface 142pickup/feed system 135, 189PJL 144print cartridges 175Resolution Enhancement
technology (REt) 142sequence of 136sleep mode 141
optional traysloading media 64
order atsetting 470supplies low 470
orderingdocumentation 55parts and supplies 562software 55
OS/2 drivers 81output bin
delivery unit operations 202output quality, troubleshooting
after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,
450dark print 445defects 443diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453
output traypart numbers 610
Ppage counts 513, 538, 541PANTONE color matching 437paper
default size 542feeding 147part numbers 564pickup/feed
operations 135, 189settings 478size-detection operations 194skewed, troubleshooting 433specifications 21speed control 201storing 21tray settings 476troubleshooting, print
quality 434types supported 25weight equivalence table 34wrinkled, troubleshooting 432
ENWW Index 647
fineline6
paper feed assemblypart numbers 576, 610removing 283
paper feed roller assemblypart numbers 610
paper feeder driver PCB 211paper feeder pickup solenoid 211paper handling
configuration 510features 8information page 510
Paper handling menu 476paper jams. See jamspaper path
jams, causes of 412testing 500troubleshooting checklist 410
paper pickup drive assemblypart numbers 570, 610
paper pickup roller assemblypart numbers 610
paper pickup rollers, removing500-sheet paper feeder 339
paper reversing sensor 205paper sensor 192paper stack surface sensor 189paper transport
troubleshooting 432paper tray
part numbers 570, 610pickup 195
paper tray paper sensor 189paper tray pickup solenoid 190paper type
heavy and extra heavy 33intermediate 33tough 33
paper warp 202parallel configuration 70parallel connection
DOS commands 457operations 142
parallel connection cablespart numbers 563
parallel interfacedefault setting 142
part numbers500-sheet paper feeder 610accessories 563accessory 51
CD-ROM 55control panel label 564covers 572documentation 55documentation manuals 565duplexer 610internal components 576manual 55media 564PCBs 609power supplies 585, 631, 638printer 55reference material 565retaining rings 566screws 566service manuals 565stapler/stacker 610supplies 565technical reference
manuals 565user guide 55user-replaceable parts 567
partsreplacing 217service approach 50
parts-removal, tree 220passwords
network 506PCBs
part numbers 609, 610removing 312
PCL driversselecting 82
PCL font lists, printing 515PCL submenu 482perform printer maintenance
message 99personality
PJL 144, 457settings 468, 491
phone support 563photo interrupter 189photographic drum. See drumphysical specifications 16pickup arm method 194pickup cam 194pickup delay jam
jam detection 205pickup motor 147, 190
pickup motor assemblypart numbers 570removing 273
pickup rollerpart numbers 565
pickup rollers, removing500-sheet paper feeder 339
pickup solenoid 194pickup stationary jam
jam detection 205pickup/feed
operations 135, 189, 212pickup/feed system 136PJL 144, 457plate
part numbers 576PML 144ports
commands 457power
conservation 141requirements 18troubleshooting 355, 357
power cordconnecting 57, 66
power onmode 137operations 136sequence 137
power suppliesfuser 151part numbers 609PCB, locating 549
power supplydetection 151error 151low voltage 151
power supply circuitlow voltage 153
power supply fanremoving 299
power supply unit 145power switch assembly
removing 309power-rating label 15PQ troubleshooting pages 524pre-exposure operations 171pre-troubleshooting checklist 354preconfiguration 74pressure release sensor 192
648 Index ENWW
fineline6
preventative maintenance kitusing 99
preventive maintenance 97primary charging operations 172print cartridge
changing 97, 103, 104diagnostics 526, 533HP 100installing 57life expectancy 100managing 97, 100non-HP 100ordering 51, 562part numbers 565, 567removing during service 222replacing 97, 103, 104status page, printing 512storing 20, 100supply level, checking 101
print cartridgesrecycling 36warranty 42
print command 136print environment configuration
NVRAM 143Print in Grayscale 439print media
colored paper 32envelopes 32glossy paper 31heavy paper 33labels 32letterhead 33media to avoid 29preprinted forms 33recycled paper 34Tough paper 33transparencies 31
print operation 136PRINT period 136Print quality submenu 483print quality, troubleshooting
after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,
450dark print 445defects 443
diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453
print server cardinstall 97, 126
print serversconfiguring 506
print speedcomplex graphics 143
printeraccessories 9assemblies 11cleaning 97, 98configurations 2connectivity 10drivers 57, 81, 84drivers, Macintosh 57features 6fonts 8, 97functions 135interfaces 137memory 97, 113operation, testing 68performance 6personalities 7supplies 10
printer componentslocating 11
printer configurations 460printer drive
part numbers 610printer languages
management 144PJL 144, 457
printer maintenance kitusing 99
printer operationsDC controller 145
printer personalities 468printer pickup source
paper tray 189printer repair
field replaceable units 50
mechanical 50printer circuit assembles 50
printer softwareCD-ROM 74
printer standpart numbers 610
printingconfiguration page 97configuring page 97, 126special media 31wireless 73
Printing submenu 478printing system software
CD-ROM 75direct connection 75networks 76
processor533 MHz RISC 142
protective functions 155protocol settings 495PS drivers
selecting 82PS font lists, printing 516
Qquality, troubleshooting
after jams 436blank images 446blank spots 451blurring 452color 436, 441, 445, 446, 447,
450dark print 445defects 443diagnostic pages 436dirty pages 448dots 447fusing, poor 451light print 444lines 448media 434misplaced images 454repetitive defects 455smearing 453
Quick Calibrate Now 539
RRAM
information storage 143
ENWW Index 649
fineline6
RAM disksetting behavior 472
rear coverremoving 249
recovery, jam 406recycled paper 34recycling
HP printing supplies returnsand environmentalprogram 37
reference materials 565registration
shutter 190, 192, 199, 206registration, color 184regulatory label 15regulatory statements
Australian EMC 46environmental product
stewardship program 36Finnish laser statement 46
removing partsstrategy 218
removing softwareWindows operating system 78
repair approach 50repetitive defects,
troubleshooting 455replace color supplies
reporting 470replacement intervals
supplies 97, 102replacement parts
configuration 400replacing
black cartridge 102cartridge 103color cartridge 102ETB 102fuser 102, 111maintenance kits 99parts 217print cartridge 97, 103stapler cartridge 107supplies 97, 107
reset, cold 538Resets submenu 499residual paper jam
jam detection 205Resolution Enhancement
technology (REt) 142
restoring default settings 499retaining rings 566reversing motor 206reversing sensor 206reversing unit jam
jam detection 205, 206RGB color
settings 441RGB sample page, printing 517right cover
removing 245roller kit
part numbers 567roller lift strap
part numbers 610rollers
500-sheet paper feeder,removing 339
image formationoperations 171
locating 543pickup/feed system
operations 135, 189repetitive defects,
troubleshooting 455ROM
information storage 143
Ssafety statements 44scanner tests 500screwdrivers, required 218screws
part numbers 576types of 219
secondary transfer bias 201security page 506security panel
network 57security, network 94sensor test 500sensors
environment 147environment, operations 186finishing paper path test 528image stabilization control 185jam detection 204locating 546manual test 528paper path test 527
part numbers 576pickup/feed system 190, 192removing 308
separation pad500-sheet paper feeder 211removing 222
separation rollerpart numbers 565
sequence of operations 136serial number
locating 15servers
configuring 506service approach 50Service ID 541service manuals
part numbers 610Service menu 541Servicemenu 503setting
clock 130date 130date and time 130date format 130network security 57real time clock 97sleep delay 69, 130, 133time 130time format 130wake time 130, 132
settingsembedded Web server 506locking menus 57, 94restoring defaults 499
setupprinter sharing 77
show address 461site requirements 15, 16size detection, media 194size, media
default settings 479tray settings 476
skewcorrection mechanism 199specifications 20troubleshooting 433
skew feed 206sleep delay
changing settings 57, 69, 465disabling 69, 466
650 Index ENWW
fineline6
enabling 69, 466time 57, 69, 465
sleep modeoperations 141
sleep settingsdelay 133wake time 132
smearing, troubleshooting 453software
applications 80downloading 51HP Web Jetadmin 72installer 80installing 75Macintosh 57, 86Macintosh, uninstall 88networks 76, 78solutions 73uninstaller 78uninstalling 78USB 87utilities 79Windows 77
solenoidsdiagnostics 534locating 547
space requirements 16, 17special media
printing 31specifications
acoustic 19dimensions 18electrical 18envelopes 22humidity 19labels 24paper 21site requirements 16skew 20supply storage 20temperature 19transparencies 24
speedfeed control 201
springpart numbers 576
sRGB color 438stacker mode 214standard
IEEE 802.11b 73
standby mode 137standby temperature 155staple cartridge
left cover, removing 341part numbers 565, 610removing 346
staple mode 214stapler
jams 429stapler cartridge
loading 107replacing 107, 108
stapler cartridge coverpart numbers 610
stapler unit assemblypart numbers 610
stapler/stackerindicator lights 397jams 423left cover, removing 342media types supported 25output tray, removing 341part numbers 610PCB, removing 347removing 340right cover, removing 344top cover, removing 342unit assembly, removing 348
stapler/stacker submenu 493start up failure 155static precautions 218status
e-mail alerts 506status page, printing 512STBY period 136stepping motor 147storage, job
settings 488storing
envelopes 23paper 21print cartridge 100supplies 20
sub thermistor 155, 187subnet mask 90supplies
accommodating 107guidelines 107locating 107non-HP 100
ordering 51, 562part numbers 565print cartridge, checking
level 101recycling 36replacement guidelines 107replacement
intervals 97, 102replacing 97, 107status 506status page 506status page, printing 512storing 20
supplies lowordering reminder 470
supportMacintosh computers 54Novell server 76
swatch book color matching 437switches
removing 308switching
context sensitive 144dynamic I/O 144
System setup submenu 488
TTaiwan EMI statement 45TCP/IP
configuring 89manual configuration 89settings 495
technical reference manuals 565technical support 563telephone support 563temperature
control operations 155environment sensor
operations 147, 186environmental specifications 16fuser operations 151heater control 155protection functions 155
temperature failuresdetection 155
temperature fluctuationsresponse 155thermistors 155
testing printer operationgraphic description 68
ENWW Index 651
fineline6
testscalibration bypass 539cartridge 526colorband 535component 532engine 521, 537finishing paper path 528formatter 537LED 520manual sensor test 528paper path 527print quality 436Print/Stop 535printer 68
thermistor 151, 155thermoswitch 151third party accessory port 142time, setting 130timing chart 557toner
cleaning spilled 98loose, troubleshooting 451part numbers 609
toner cartridge. See print cartridgestoner level detection PCB
locating 549removing 326
tools, required 218top cover
jams, causes of 412part numbers 610removing 240
top-of-page sensor 206training 563transfer block operations 173transparencies
part numbers 564specifications 24troubleshooting 435
trapping 440Tray 1
envelopes 32jams, causes of 410loading paper 34media types supported 25removing 231selection settings 490sensors 546settings 476solenoids, locating 534, 547
Tray 1 pickup rollerremoving 222
Tray 2duplex printing 34jams, causes of 411loading media 64loading paper 34paper size-detection
operations 194removing 231sensor test 530, 531sensors 546solenoids, locating 534, 547switches 545
Tray 2-x feed rollersremoving 226
Tray 2-x pickup rollersremoving 226
Tray 2-x separation rollerremoving 225
Tray 3. See 500-sheet paper feederTray 4. See 500-sheet paper feederTray 5. See 500-sheet paper feederTray 6. See 500-sheet paper feedertray behavior 462trays
media types supported 25selection settings 490settings 476, 477
troubleshootingabout 352blank images 446blank spots 451blurring 452checklist 354, 355color 436, 441, 445, 446, 447,
450communications 457control panel 474customer support 563dark print 445diagnostics 520dirty pages 448dots 447flowchart 356fusing 451image formation 434jams 402jams, frequent 408light print 444, 454
lines 448media 434multi-feeds 432paper path 409paper transport 432power 357print quality 434, 436process 354repetitive defects 455service approach 50skewed pages 433smearing 453tools 434transparencies 435wrinkled paper 432
UUEL (universal exit language) 458UNIX 79UNIX drivers 81unlocking control panel
menus 538unpacking printer
items in box 58Update Now 74upper exhaust fan
removing 305usage page, printing 513USB
2.0 connector 142configuration 70
USB cableA-to-B type 142part numbers 563
user guideembedded Web server 79
user interface 6user-replaceable parts 221, 567
Vvacuuming toner 98video interface
control 162voltage
regulatory information 15voltage biases 159voltage fluctuations
response 155
652 Index ENWW
fineline6
WWAIT period 136, 151, 205wake time
changing 466setting 466
warmup cycle 141warning messages
clearable 143warranty
print cartridge 42printer 40
washing toner off clothing 98Web site
anticounterfeit 100customer support 563drivers, downloading 51failed installation 76frequently asked questions
(FAQ) 563manual 55ordering supplies 51, 562paper specifications 21printer installer for UNIX 79supplies 563technical support 563
Web sitesMaterial Safety Data Sheet
(MSDS) 39weight equivalence table,
paper 34Windows
drivers, accessing 82enabling memory 97, 114software, installing 77
wireless printing802.11b standard 73Bluetooth 73
wrinkled pages,troubleshooting 432
ENWW Index 653
fineline6