Service & Maintenance Packagesweek, whether this is telephone, remote or on-site assistance. Our...
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Service & Maintenance Packages Annual Health Check Our annual health check consists of a Hanwell factory trained Technician visiting your site to carry out a complete system health check; including: • Battery replacement for all units (excluding IceSpy System 5) • Physical inspection of all sensors • Written report of findings and any recommendations to improve the system • Optional data and sensor cleanse • General system assistance • Minor training issues • 5% Discount available on all new replacement parts Prices from just £550 for single site* up to 10 sensors** (Part no. SSC221) *additional sites (including up to 10 sensors) are charged at £350 (Part no. SSC222) **additional sensors are charged at £15 per sensor (Part no. SSC223) 8306 Hanwell Solutions Ltd, Pendle House, Jubilee Road, Letchworth, Hertfordshire, SG6 1SP Tel: +44 (0)1462 688070 | Email: [email protected] | Visit: www.hanwell.com
Transcript of Service & Maintenance Packagesweek, whether this is telephone, remote or on-site assistance. Our...
Service & Maintenance Packages
Annual Health Check
Our annual health check consists of a Hanwell
factory trained Technician visiting your site
to carry out a complete system health check;
including:
• Battery replacement for all units (excluding
IceSpy System 5)
• Physical inspection of all sensors
• Written report of findings and any
recommendations to improve the system
• Optional data and sensor cleanse
• General system assistance
• Minor training issues
• 5% Discount available on all new
replacement parts
Prices from just £550 for single site* up to 10
sensors** (Part no. SSC221)
*additional sites (including up to 10 sensors)
are charged at £350 (Part no. SSC222)
**additional sensors are charged at £15 per
sensor (Part no. SSC223) 8306
Hanwell Solutions Ltd, Pendle House, Jubilee Road, Letchworth, Hertfordshire, SG6 1SP Tel: +44 (0)1462 688070 | Email: [email protected] | Visit: www.hanwell.com
Choosing the right service contract for
your system couldn’t be easier, please read more on the
available packages overleaf.
Extended warranty assures you of
comprehensive protection against
unexpected product failures.
If the unexpected happens, we will
either repair or replace any Hanwell
branded components that fail.
To qualify for extended warranty,
you must have current Annual
Calibration Cover and a Service
Contract.
Extended Warranty
Looking after your investment for years to come
Hanwell’s comprehensive range
of products set the standard for
reliability and accuracy. Servicing
and calibrating your system
provides you with the peace of
mind that your system will operate
at peak performance for years to
come.
Service and Support
Optimal performance
Regular service and calibration ensures
your system is working at optimal
performance during critical projects.
Instrument, firmware and software
updates
Receive regular updates throughout the
life of your system ensuring it remains
at the very latest version.
Technical expertise
We pride ourselves on providing the
highest level of service and after sales
care available using a dynamic team of
highly experienced and skilled staff.
10%ONLY
a One year extended warranty
a Provides repair or replacement for failed items (excludes accidental damage)
a 5% Discount on newreplacement parts due to accidental damage
of Original Hardware cost
EXTEND
ED
WARRAN
TY
IMC
IMC
Terms and conditions apply.
Please visit www.hanwell.com.
(Part no. SSC224)
Hanwell Solutions Ltd, Pendle House, Jubilee Road, Letchworth, Hertfordshire, SG6 1SP Tel: +44 (0)1462 688070 | Email: [email protected] | Visit: www.hanwell.com
Our entry level support contract
provides priority caller telephone
support with our office based
technical support staff (during
office hours) and access to online
training videos.
We are also on hand during office
hours to assist you with your
system using remote support
services, where required.
Our Silver service contract
includes the benefits within
the Bronze package as well as
extended out of office hours
telephone support and remote
access, with silver level priority.Our Gold service contract includes
the benefits within the Silver
package, but the added advantage
of 24 hour support 7 days a
week, whether this is telephone,
remote or on-site assistance. Our
technicians can be on site within
24 hours in the unlikely event of
your system breaking down.
£1,500ONLY
aTelephone support 8am – 8pm*aRemote support service 8am –
8pmaMulti-site (Maximum of 4
additional sites at a discounted rate of £995 per site)
aAnnual calibration schedulingaAccess to exclusive support
training videosaSoftware update notification aSilver priority callera15% discount on Extended
Warranty PackagesaTraining day**
SILVER
aTelephone support 24/7*aRemote support service 24/7aEngineer on site within 24
hours in the UK**aMulti-site (Unlimited number of
additional sites at a discounted rate of £3,495 per site)
aAnnual calibration scheduling aAccess to exclusive support
training videosaSoftware update notification aGold priority callera25% discount on Extended
Warranty Packages aOn demand training day***
£5,000GOLD
£995ONLY
BRONZE
Service Contract Packages
Hanwell Solutions Ltd, Pendle House, Jubilee Road, Letchworth, Hertfordshire, SG6 1SP Tel: +44 (0)1462 688070 | Email: [email protected] | Visit: www.hanwell.com
aTelephone support 8am – 5pmaRemote support service
8am – 5pmaSingle site (not including site
visits)aAnnual calibration scheduling aAccess to exclusive support
training videosaSoftware update notification aBronze priority caller
(Part no. SSC227)
(Part no. SSC226)
(Part no. SSC225)
*Additional charges apply, see
terms and conditions
**Training days are held at the
Hanwell head office in Letchworth,
please contact us for schedule of
training days available.
*Additional charges apply, see terms
and conditions
** Additional hourly and travel charges
apply to Engineer call outs
***One training day available on-site (on
demand only)
